Account and billing

The simplest way to make a payment is via direct debit.

It's really easy to set up direct debit on My Vodafone. When you log in, you can choose to set up a SEPA direct debit (using your IBAN) or recurring card payment. You can also update your existing payment details e.g. add a new card or change your IBAN. 

Here’s how:

1. Log on to My Vodafone
2. Select 'My settings' from the menu then click 'Account settings'
3. Next click 'Payment method'
4. Enter the payment details you want to use
5. Press 'Save'

Other payment options:

Online – You can make a secure card payment online via your My Vodafone account here. Simply log in and select the ‘Make a payment’ option. Please have your credit or debit card details to hand to make a payment.

By Phone - Call our automated phone service on 1907 and follow these instructions to make a payment:

1. Enter your customer or landline number
2. Select 1 for ‘Payment and billing related queries’
3. Select 2 for ‘Make a payment’

Electronic fund transfer – You can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: BOFIIE2D

IBAN: IE04BOFI90001746687485

Ensure you use your ten digit Vodafone account number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee, please contact your bank who can advise further.

Please note any manual payments can take up to 5 working days to appear on your account. If you have direct debit set up please do not try to make a payment up to 5 days before your due date as we may still attempt to take payment via direct debit.

Post Office - Pay your bill by cash, debit card or cheque (credit card not accepted). Please bring a copy of your bill with you to the post office and retain your receipt for future reference.

Are all my personal details secure?

We make it a critical priority to make your details secure. We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information. Please be aware that communications over the Internet, such as emails / web mails, are not secure unless they have been encrypted.

Setting up or changing your direct debit is now easier than ever – just a few clicks away, and you’re done. If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

Please have your IBAN (International Bank Account Number) or card details to hand.

My Vodafone app

1. Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
2. Tap 'Account' at the bottom-left of the screen
3. Select 'Settings'
4. Next tap 'Payment method'
5. Enter the payment details you want to use
6. Tap 'Use Direct Debit'

My Vodafone online

1. Log on to My Vodafone
2. Select 'My settings' from the menu on the top-right of the screen (this looks like a person)
3. Click 'Account settings'
4. Next click 'Payment method'
5. Enter the payment details you want to use
6. Press 'Save'

How can I set up a foreign bank account for direct debit?

In order to set up a foreign bank account (such as Revolut or N26), you must visit one of our Retail Stores. 

Please bring photo ID and a Euro currency bank statement, dated within the last 3 months, from a Euro Zone bank account that accepts direct debits. 

Please note this cannot be done via Chat or contact centre channels.

The easiest way to check if your payment has been applied to your account is online:

Log into My Vodafone and go to the 'Bills and payments' section then select the 'Payments' tab to see if your payment has been applied. If you pay by direct debit you can see what date payment will be collected on your bill.

If you have never accessed My Vodafone you can quickly register. You can also check out our handy video guide which will show you the few simple steps it takes to register.

Please remember that any payment can take up to 5 working days to show on your account.

You can also dial 1907 to hear your outstanding balance via our automated phone service:

1. Select 1 for ‘Landline, TV or Broadband Services’ then
2. Enter your account or landline number
3. Select 1 for ‘Payment and billing related queries’ then
4. Select 1 to hear your account balance
5. Enter your 4-digit security PIN if required

Note, if you don't know your security PIN, you can reset this on My Vodafone. Here's how:

1. Log on to My Vodafone
2. Next click the menu icon at the top of the screen
3. Then click 'Personal settings' then select the account name
4. Then the 'Security information' tab
5. Next click the edit button (this looks like a pencil)
6. Enter your PIN in the fields provided. Note: it must consist of 4 numbers (no letters).
7. Lastly, hit 'Save' and that's it!

It should be your final bill. Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred. 

At Vodafone, we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

No problem! You can reset your My Vodafone password any time!

All you have to do is go to My Vodafone and click the 'I forgot my password link', enter email address or mobile number you used to register and hit 'Continue'. You'll then be sent a 6-digit security token. When you have this, just follow the steps on screen to reset your password.

To add additional name(s) to an account please complete section 1 and 2 in the linked form below. The existing terms and conditions will apply to additional name(s) added to the account along with the existing customer name.

Download the change application form and complete relevant sections in full.

You can bring your completed form to your local Vodafone Retail Store or send to the following address:

Fixed Services Operations,
Vodafone Ireland,
Mountainview,
Leopardstown, 
Dublin 18.

What is change of name?

A change of name will change the name on an existing landline / broadband account. Billing will remain unchanged and the new name on the account will be liable for all outstanding monies due on the account. Change of name is permitted in the following circumstances:

• Maiden/family name change
• Transfer to spouse or close family member (son / daughter)
• Shared tenancy
• Death of account holder

What is adding of name?

Adding of name will add a name onto an existing landline / broadband account. The existing terms and conditions will now apply to additional names added to the account along with the existing customer name.

How do I add or change a name?

To complete a change of name or add a name, download the change application form and complete relevant sections in full. You can bring your completed form to your local Vodafone Retail Store or send it along with any required documents to the below address.

Fixed Services Operations,
Vodafone Ireland,
Mountainview,
Leopardstown, 
Dublin 18.

What is transfer of ownership?

Transfer of ownership will move all services from your Vodafone account to a new customer account on a particular day. Billing for services will cease on the existing account and commence on the newly created account. The new (incoming) customer will be entering a new contract with Vodafone and this will be decided by the product chosen. Transfer of ownership is permitted in the following circumstances:

• New tenant in premises
• Move from teleworker account

Download the transfer of ownership form and complete in full. You can bring your completed form to your local Vodafone Retail Store or or email it to transferownership.ie@vodafone.com along with any required documents.

Once the fully completed forms have been received by Vodafone the order will be processed. The new account holder will receive the standard provisioning communications. The transfer of services will be completed within 3 days of receipt of the forms into Order Operations.

When you agree to sign up to Vodafone Broadband, landline and TV, a minimum contract period applies (also known as a minimum term). For most Vodafone Voice and Broadband bundles the minimum contract period is 12 months unless otherwise stated.

If you decide to stop receiving a service within this minimum contract period, you'll normally have to pay an early termination charge.

Your UAN number is an 8-digit number that telecoms providers use to identify phone lines.

If you’re a Vodafone customer then this number should be available on your latest bill. Log in to My Vodafone to download your latest bill. 

Your Vodafone landline number can be located in the following places:

• On the front page of your Vodafone bill
• Log in to your My Vodafone account, and it will be listed in your subscriptions
• Using your landline handset dial 199000, an automated message will announce your landline number

We make it a critical priority to make your details secure.

We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/web mails, are not secure unless they have been encrypted.

You can access your last 12 bills and 6 months of call details on My Vodafone. Here's how:

My Vodafone app

• Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
• Once you are logged in, click the ‘Bills & Payments’ option on the bottom left of the screen
• Then simply click the download icon for the bill you wish to see

My Vodafone online

• Login into your My Vodafone account
• Then simply click the 'Download bill' button for the bill you wish to see

To print your bill, follow these simple steps:

• Go to the 'Bills & Payments' section on My Vodafone online
• Select a bill and click the 'Download bill' button
• Roll over the bottom of the PDF bill to display more options
• Click on the printer icon
• Choose which pages you want to print and click 'OK'
• Save a copy of your bill to your desktop, and you can print it later

Please make sure that you have a printer setup and connected to your computer before you print your Vodafone bill.

Printing your bills is easy! Just follow the steps below:

• Go to the 'Bills & Payments' section on My Vodafone online
• Select a bill and click the 'Download bill' button
• Roll over the bottom of the PDF bill to display more options
• Click on the printer icon
• Choose which pages you want to print and click 'OK'
• Save a copy of your bill to your desktop, and you can print it later

Please make sure that you have a printer setup and connected to your computer before you print your Vodafone bill.

The online PDF version of your bill is the exact same as the paper bill delivered in the post. You can view your last 12 months of bills from your online account.

To check your usage since your last bill:

• Login to your My Vodafone online account
• Under the 'My Vodafone' menu at the top of the screen, select 'Usage'
• You will be able to see the number dialled and the duration of each call as well as broadband usage

Broadband customers fair usage policy

Please note, there is no limit or cap on data usage on your broadband service so long as it is for private, personal and legitimate consumer purposes. Vodafone operates a Fair Usage Policy (FUP) which can be found in Terms and Conditions here.

Changing your email address online is simple, just follow the steps below:

1. Log on to My Vodafone
2. Next click the menu icon at the top-right of the screen
3. Then click 'My settings' and then 'Account settings'
4. Enter your new email address in the field provided 
5. Hit 'Save' and that's it!

If you can't remember the email address you used to register for your Vodafone online self-care account, then you'll need to give us a call on free phone 1907.

If you can recall your email address, but you've forgotten the password to your account, then you can reset it using this link. 

Checking your balance online is quick and convenient. To do so, simply login to your My Vodafone online account, your current balance will be shown under your latest bill near the top of the screen.

Please note that any recent payments you may have made can take up to 5 working days to be reflected on your account balance.

Please contact our customer care team on 1907, and they will assist you. Further information about cancelling your services can be viewed here. 

To cancel your order before the expiry of the cooling-off period, contact us on 1907 to speak to our customer care team and they will assist you. Alternatively, you can fill out this form and our care team will be in contact to confirm your cancellation. 

If you ordered online or over the phone, your cancellation period will expire 14 calendar days following receipt of your goods, or in the case of services, from the date your contract was concluded. If multiple goods are ordered in one order and delivered separately, the cooling off period expires 14 days after the date of the last delivery. If you ordered via a door-to-door sales agent, your cancellation period will expire 30 calendar days following receipt of your goods, or in the case of services, from the date your contract was concluded. This right does not apply where you have purchased goods or services in one of our retail stores.

Please note: You may be required to give 30 days’ notice. If you are outside your cooling-off period, your contract terms and conditions will apply, and you may incur a cancellation fee.

The obligation to give 30 days' notice in our agreements is mutual. It means that we can't terminate your services without notifying you. If we do need to end our agreement, you will have 30 days to locate another service provider and smoothly transition to their services.

Similarly, when you tell us you wish to terminate the agreement, we need to take steps to disconnect your services. Sometimes we need to let our third-party suppliers know that we don't need their products and because some services take longer to disconnect than others, we need to make sure that all billing and charges are up-to-date.

To cancel your order before the expiry of the cooling-off period, please call 1907 to let us know of your decision, and we can arrange the collection of any equipment you may have received. Alternatively, you can fill out this form and our care team will be in contact to confirm your cancellation. 

Further information about cancelling your services.