Account and billing

Paying your bill

What do the charges on my first broadband bill mean?


Your billing period is determined by the date your service is activated. Your first bill might be higher than expected due to part month charges, for more information on your first broadband bill breakdown.
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How can I pay my home phone and broadband bill?

The simplest way to make a payment is via direct debit.

It's really easy to set up direct debit on My Vodafone. When you log in, you can choose to set up a SEPA direct debit (using your IBAN) or recurring card payment. You can also update your existing payment details e.g. add a new card or change your IBAN. 

Here’s how:

  1. Log on to My Vodafone
  2. Select 'My settings' from the menu then click 'Account settings'
  3. Next click 'Payment method'
  4. Enter the payment details you want to use
  5. Press 'Save'

Other payment options:

Online – You can make a secure card payment online via your My Vodafone account here. Simply log in and select the ‘Make a payment’ option. Please have your credit or debit card details to hand to make a payment.

By Phone - Call our automated phone service on 1907 and follow these instructions to make a payment:

  1. Enter your customer or landline number
  2. Select 1 for ‘Payment and billing related queries’
  3. Select 2 for ‘Make a payment’

Electronic fund transfer – You can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: BOFIIE2D

IBAN: IE04BOFI90001746687485

Ensure you use your ten digit Vodafone account number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee, please contact your bank who can advise further.

Please note any manual payments can take up to 5 working days to appear on your account. If you have direct debit set up please do not try to make a payment up to 5 days before your due date as we may still attempt to take payment via direct debit.

Post Office - Pay your bill by cash, debit card or cheque (credit card not accepted). Please bring a copy of your bill with you to the post office and retain your receipt for future reference.

Are all my personal details secure?

We make it a critical priority to make your details secure. We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information. Please be aware that communications over the Internet, such as emails / web mails, are not secure unless they have been encrypted.

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How do I set up or change my direct debit details?

Setting up or changing your direct debit is now easier than ever – just a few clicks away, and you’re done. If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

Please have your IBAN (International Bank Account Number) or card details to hand.

My Vodafone app

  1. Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
  2. Tap 'Account' at the bottom-left of the screen
  3. Select 'Settings'
  4. Next tap 'Payment method'
  5. Enter the payment details you want to use
  6. Tap 'Use Direct Debit'

My Vodafone online

  1. Log on to My Vodafone
  2. Select 'My settings' from the menu on the top-right of the screen (this looks like a person)
  3. Click 'Account settings'
  4. Next click 'Payment method'
  5. Enter the payment details you want to use
  6. Press 'Save'

How can I set up a foreign bank account for direct debit?

In order to set up a foreign bank account (such as Revolut or N26), you must visit one of our Retail Stores

Please bring photo ID and a Euro currency bank statement, dated within the last 3 months, from a Euro Zone bank account that accepts direct debits. 

Please note this cannot be done via Chat or contact centre channels.

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  I'm having trouble paying my bill online

If you are having problems making a payment online you can call our automated phone service on 1907 to pay by Credit or Debit Card. When you dial please follow these steps: 

  • Select 1 for ‘Landline, TV or Broadband Services’ then
  • Enter your account or landline number
  • Select 1 for Billing, Price Plans & Make a payment then
  • Select 2 for Make a payment
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How do I know when my payment has been received?

The easiest way to check if your payment has been applied to your account is online:

Log into My Vodafone and go to the 'Bills and payments' section then select the 'Payments' tab to see if your payment has been applied. If you pay by direct debit you can see what date payment will be collected on your bill.

If you have never accessed My Vodafone you can quickly register. You can also check out our handy video guide which will show you the few simple steps it takes to register.

Please remember that any payment can take up to 5 working days to show on your account.

You can also dial 1907 to hear your outstanding balance via our automated phone service:

 

  1. Select 1 for ‘Landline, TV or Broadband Services’ then
  2. Enter your account or landline number
  3. Select 1 for ‘Payment and billing related queries’ then
  4. Select 1 to hear your account balance
  5. Enter your 4-digit security PIN if required


Note, if you don't know your security PIN, you can reset this on My Vodafone. Here's how:

  1. Log on to My Vodafone
  2. Next click the menu icon at the top of the screen
  3. Then click 'Personal settings' then select the account name
  4. Then the 'Security information' tab
  5. Next click the edit button (this looks like a pencil)
  6. Enter your PIN in the fields provided. Note: it must consist of 4 numbers (no letters).
  7. Lastly, hit 'Save' and that's it!
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 Can I change my payment due date?

No, unfortunately it's not possible. Your Vodafone Home payment due date forms part of your contract and cannot be changed.
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Why did I receive another bill from my previous operator?

It should be your final bill. Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred. 

At Vodafone, we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

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Manage your account

I can’t remember my My Vodafone password

No problem! You can reset your My Vodafone password any time!

All you have to do is go to My Vodafone and click the 'I forgot my password link', enter email address or mobile number you used to register and hit 'Continue'. You'll then be sent a 6-digit security token. When you have this, just follow the steps on screen to reset your password.

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I’m moving house, can I bring my broadband and landline with me?

Yes, no problem. Our dedicated Home Move team can sort all this out for you. Take a look at our Home Move FAQs to find out how to arrange this.
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How do I add a name to my account?

To add additional name(s) to an account please complete section 1 and 2 in the linked form below. The existing terms and conditions will apply to additional name(s) added to the account along with the existing customer name.

Download the change application form and complete relevant sections in full.

You can bring your completed form to your local Vodafone Retail Store or send to the following address:

Fixed Services Operations,
Vodafone Ireland,
Mountainview,
Leopardstown, 
Dublin 18.

 

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How do I change the name or transfer ownership of a landline?

What is change of name?

A change of name will change the name on an existing landline / broadband account. Billing will remain unchanged and the new name on the account will be liable for all outstanding monies due on the account. Change of name is permitted in the following circumstances:

  • Maiden/family name change
  • Transfer to spouse or close family member (son / daughter)
  • Shared tenancy
  • Death of account holder

What is adding of name?

Adding of name will add a name onto an existing landline / broadband account. The existing terms and conditions will now apply to additional names added to the account along with the existing customer name.

How do I add or change a name?

To complete a change of name or add a name, download the change application form and complete relevant sections in full. You can bring your completed form to your local Vodafone Retail Store or send it along with any required documents to the below address.

Fixed Services Operations,
Vodafone Ireland,
Mountainview,
Leopardstown, 
Dublin 18.

What is transfer of ownership?

Transfer of ownership will move all services from your Vodafone account to a new customer account on a particular day. Billing for services will cease on the existing account and commence on the newly created account. The new (incoming) customer will be entering a new contract with Vodafone and this will be decided by the product chosen. Transfer of ownership is permitted in the following circumstances:

  • New tenant in premises
  • Move from teleworker account

Download the transfer of ownership form and complete in full. You can bring your completed form to your local Vodafone Retail Store or or email it to transferownership.ie@vodafone.com along with any required documents.

Once the fully completed forms have been received by Vodafone the order will be processed. The new account holder will receive the standard provisioning communications. The transfer of services will be completed within 3 days of receipt of the forms into Order Operations.

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What kind of contract do I sign for Vodafone Broadband, Landline and TV?

When you agree to sign up to Vodafone Broadband, landline and TV, a minimum contract period applies (also known as a minimum term). For most Vodafone Voice and Broadband bundles the minimum contract period is 12 months unless otherwise stated.

If you decide to stop receiving a service within this minimum contract period, you'll normally have to pay an early termination charge.

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What is my UAN number?

Your UAN number is an 8-digit number that telecoms providers use to identify phone lines.

If you’re a Vodafone customer then this number should be available on your latest bill. Log in to My Vodafone to download your latest bill. 

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What is my landline number?

Your Vodafone landline number can be located in the following places:

  • On the front page of your Vodafone bill
  • Log in to your My Vodafone account, and it will be listed in your subscriptions
  • Using your landline handset dial 199000, an automated message will announce your landline number
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Changing your plan

How do I upgrade my Vodafone Home Broadband plan?

You might want to upgrade your current plan by adding faster broadband, or an additional product like Vodafone TV or Landline. If you are an existing customer and are interested in upgrading plan, connect with one of our agents by clicking the Chat button on this screen or by calling 1907 and we will talk you through your options.

Speed: You can upgrade your broadband speed to up to 2000Mbps, subject to availability of Vodafone Home Broadband at your geographical location. Visit our broadband page and enter your address to see which one suits you best.

TV: Add Vodafone TV to your Vodafone Broadband package and enjoy the wide range of channels with Vodafone TV. Visit our TV page to find information.

Landline: Broadband Voice is a technology that allows you to use home phone services over your fixed broadband connection using your modem. Find out more

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 Can I change plan if I am still in-contract with Vodafone?

When you agree to sign up to Vodafone Broadband, landline and TV, a minimum contract period applies (also known as a minimum term). For most Vodafone Broadband bundles the minimum contract period is 12 months unless otherwise stated.

Upgrading Service: You may choose to upgrade to a different Service or a tariff option of equal or higher value or add an additional Service during your minimum contract term. You will be given a new Minimum Term which will take effect from the date the upgrade is applied.

Downgrading Service: It is not possible to downgrade your Services during the first 6 months of your minimum term. In the event you wish to downgrade your service after this period; you must notify Vodafone by giving a minimum of 30 days’ notice.

If you decide to stop receiving a service within this minimum contract period, you'll normally have to pay an early termination charge.
 
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I signed up for 500Mb Broadband for €40 per month, will my price increase after 12 months?

Your price will not increase after your minimum contract term.

You will see an increase in your monthly price plan charge each April, based on the annual Consumer Price Index (“CPI”) plus 3%. The 3% charge is to reflect ongoing investments we make in our fixed networks, products, and services.

If you signed up to your current fixed services contract before 31st January 2023, and you have not since re-contracted, this price adjustment does not apply to you.

Visit our annual price adjustment page for more information.

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Online billing and self-care

 How do I register for My Vodafone?

Registration is easy! Check out our handy registration video or, simply follow the steps below.

Tip: A security token will be sent to your phone by text, so make sure to have this available.

  1. Follow this link to register for My Vodafone
  2. Enter your mobile number or email address and click 'Send'. In a moment you should receive a text or email with a 6-digit token
  3. Enter the 6-digit token in the space provided on screen
  4. Create a password, tick the check-box to agree to the Terms & Conditions and click 'Register'
  5. You should then see a success message
  6. You can now log in with your new username and password
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Are all my personal details secure?

We make it a critical priority to make your details secure.

We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/web mails, are not secure unless they have been encrypted.

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How do I get a copy of my bill?

You can access your last 12 bills and 6 months of call details on My Vodafone. Here's how:

My Vodafone app

  • Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
  • Once you are logged in, click the ‘Bills & Payments’ option on the bottom left of the screen
  • Then simply click the download icon for the bill you wish to see

My Vodafone online

  • Login into your My Vodafone account
  • Then simply click the 'Download bill' button for the bill you wish to see

To print your bill, follow these simple steps:

  • Go to the 'Bills & Payments' section on My Vodafone online
  • Select a bill and click the 'Download bill' button
  • Roll over the bottom of the PDF bill to display more options
  • Click on the printer icon
  • Choose which pages you want to print and click 'OK'
  • Save a copy of your bill to your desktop, and you can print it later

Please make sure that you have a printer setup and connected to your computer before you print your Vodafone bill.

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How do I get a printed copy of my bill?

Printing your bills is easy! Just follow the steps below:

  • Go to the 'Bills & Payments' section on My Vodafone online
  • Select a bill and click the 'Download bill' button
  • Roll over the bottom of the PDF bill to display more options
  • Click on the printer icon
  • Choose which pages you want to print and click 'OK'
  • Save a copy of your bill to your desktop, and you can print it later

Please make sure that you have a printer setup and connected to your computer before you print your Vodafone bill.

The online PDF version of your bill is the exact same as the paper bill delivered in the post. You can view your last 12 months of bills from your online account.

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Can I check my broadband and calls usage since my last bill?

To check your usage since your last bill:

  • Login to your My Vodafone online account
  • Under the 'My Vodafone' menu at the top of the screen, select 'Usage'
  • You will be able to see the number dialled and the duration of each call as well as broadband usage

Broadband customers fair usage policy

Please note, there is no limit or cap on data usage on your broadband service so long as it is for private, personal and legitimate consumer purposes. Vodafone operates a Fair Usage Policy (FUP) which can be found in Terms and Conditions here.

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How do I change the email address my bill notifications are sent to?

Changing your email address online is simple, just follow the steps below:

  1. Log on to My Vodafone
  2. Next click the menu icon at the top-right of the screen
  3. Then click 'My settings' and then 'Account settings'
  4. Enter your new email address in the field provided 
  5. Hit 'Save' and that's it!
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How can I retrieve the email address I registered with?

If you can't remember the email address you used to register for your Vodafone online self-care account, then you'll need to give us a call on free phone 1907.

If you can recall your email address, but you've forgotten the password to your account, then you can reset it using this link

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Where can I check my account balance?

Checking your balance online is quick and convenient. To do so, simply login to your My Vodafone online account, your current balance will be shown under your latest bill near the top of the screen.

Please note that any recent payments you may have made can take up to 5 working days to be reflected on your account balance.

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Cancelling your services

How do I cancel my Vodafone Home services?

Please contact our customer care team on 1907, and they will assist you. Further information about cancelling your services can be viewed here

To cancel your order before the expiry of the cooling-off period, contact us on 1907 to speak to our customer care team and they will assist you. Alternatively, you can fill out this form and our care team will be in contact to confirm your cancellation. 

If you ordered online or over the phone, your cancellation period will expire 14 calendar days following receipt of your goods, or in the case of services, from the date your contract was concluded. If multiple goods are ordered in one order and delivered separately, the cooling off period expires 14 days after the date of the last delivery. If you ordered via a door-to-door sales agent, your cancellation period will expire 30 calendar days following receipt of your goods, or in the case of services, from the date your contract was concluded. This right does not apply where you have purchased goods or services in one of our retail stores.

Please note: You may be required to give 30 days’ notice. If you are outside your cooling-off period, your contract terms and conditions will apply, and you may incur a cancellation fee.

The obligation to give 30 days' notice in our agreements is mutual. It means that we can't terminate your services without notifying you. If we do need to end our agreement, you will have 30 days to locate another service provider and smoothly transition to their services.

Similarly, when you tell us you wish to terminate the agreement, we need to take steps to disconnect your services. Sometimes we need to let our third-party suppliers know that we don't need their products and because some services take longer to disconnect than others, we need to make sure that all billing and charges are up-to-date.

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How do I cancel my order within the cooling off period?

To cancel your order before the expiry of the cooling-off period, please call 1907 to let us know of your decision, and we can arrange the collection of any equipment you may have received. Alternatively, you can fill out this form and our care team will be in contact to confirm your cancellation. 

Further information about cancelling your services.

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How long does a Vodafone Home cancellation take?

The cancellation period varies depending on the service/s you are cancelling but in all cases will be complete within 30 days.
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How do I let Vodafone know about a bereavement?

We're very sorry for your loss. Please let us help you through this difficult time. You will find some helpful information on our dedicated bereavement page.
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