Equipment returns

If you have any Vodafone Home equipment that you are no longer using (modems, set-top-box, etc.), we would like you to please return this to us as detailed agreed in your contract.

There are three options for returning Vodafone Home equipment.

1.     Return by courier

In contract accounts

Please contact us on 1907 to arrange collection of the Vodafone equipment you no longer require. A Vodafone agent will arrange an appointment to collect this equipment. When the appointment is confirmed, a courier will call to your home or work to collect the equipment.

Cancelled accounts

If you have recently cancelled your Vodafone account, a Vodafone agent will call you to organise for your Vodafone equipment to be collected. An agent will try to contact you two or three times to organise this recovery order. If these attempts are unsuccessful you will get a text message informing you of the equipment recovery attempt and how to make an appointment for collection. Once the appointment is confirmed an agent will call to your home or work to collect the equipment. If you don’t arrange another collection you will be charged for the unreturned equipment.

2.     Return to a Vodafone retail store

You can also return your Vodafone Home equipment to any Vodafone Retail store. Simply drop the old equipment into your local store.

3.     Free post directly to Fónua

Under special circumstances, if you are unable to be at home/ work to facilitate a courier visit, you can post your Vodafone equipment using our free returns service to:

CPE Returns
Fónua
Finch House
Dublin Airport Logistics Park
St. Margaret’s Road
FREEPOST F2572
Co. Dublin