Account and billing

No problem! You can reset your Vodafone At Home password anytime!

All you have to do is go to the Forgot Your Password section, enter your email address and landline number then click 'Continue'. You'll receive an email with instructions on how to change your online password.

To add additional name(s) to an account please complete section 1 and 2 in the linked form below. The existing terms and conditions will apply to additional name(s) added to the account along with the existing customer name.

Download the Vodafone At Home change application form and complete relevant sections in full.

Send the completed form to the following address:

Fixed Services Operations,
Vodafone Ireland,
Mountainview,
Leopardstown, 
Dublin 18.

What is change of name?

Change of name will change the name on an existing landline/broadband account. Billing will remain unchanged and the new name on the account will be liable for all outstanding monies due on the account. Change of name is permitted in the following circumstances:

• Maiden/family name change
• Transfer to spouse or close family member (son/daughter)
• Shared tenancy
• Death of account holder

Download the Vodafone At Home change application form and complete relevant sections in full. Send it along with any required documents to the address below.

What is adding of name?

Adding of name will add a name onto an existing landline/broadband account. The existing terms and conditions will now apply to additional names added to the account along with the existing customer name.

Download the Vodafone At Home change application form and complete relevant sections in full. Send it along with any required documents to the address below.

What is transfer of ownership?

Transfer of ownership will move all services from your Vodafone account to a new customer account on a particular day. Billing for services will cease on the existing account and commence on the newly created account. The new (incoming) customer will be entering a new contract with Vodafone & this will be decided by the product chosen. Transfer of ownership is permitted in the following circumstances:

• New tenant in premises
• Move from teleworker account

Download the transfer of ownership form and complete in full. Send the form along with any required documents to the below address.

Fixed Services Operations,
Vodafone Ireland,
Mountainview,
Leopardstown, 
Dublin 18.

Once the fully completed forms have been received by Vodafone the order will be processed. The new account holder will receive the standard provisioning communications. The transfer of services will be completed within 3 days of receipt of the forms into Order Operations.

When you agree to sign up to Vodafone at Home, a minimum contract period applies (also known as a minimum term). For most Vodafone at Home Voice and Broadband bundles the minimum contract period is 18 months unless otherwise stated.

If you decide to stop receiving a service within this minimum contract period, you'll normally have to pay an early termination charge.

Your UAN number is an 8-digit number that telecoms providers use to identify phone lines.

If you’re a Vodafone At Home customer then this number should be available on your latest bill. Login to My Vodafone At Home to download your latest bill. 

Your Vodafone landline number can be located in the following places:

• On the front page of your Vodafone at Home bill.
• Log into your My Vodafone at Home online account and click on the My Details link.
• Using your landline handset dial 199000, an automated message will announce your landline number.

Your Vodafone landline number can be located in the following places:On the front page of your Vodafone at Home bill.Log into your My Vodafone at Home online account and click on the My Details link. Using your landline handset dial 199000, an automated message will announce your landline number.

It should be your final bill. Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred. 

At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.

These charges include services such as:

• Eircom.net dial-up internet packages
• Voicemail
• Call barring
• Equipment rental etc.

They are charged on to you at exactly the same price as charged before you joined Vodafone.

When you switch to Vodafone, we automatically transfer all of your existing call management, forwarding, voice mail and other services from your previous provider.

You can decide whether you want to keep these services or have them cancelled.

Basic phone charge

This is a charge that has been passed onto us from Eircom as you are renting a phone from them. On your Eircom bill this charge would have appeared as equipment rental.

We can take this charge off your bill and would advise you to purchase your own phone, as it's expensive to rent one in the long run.

Call answering

You may not have explicitly paid for this service before if it was included with your phone package. Since we transfer over all your existing services, this would be included on your Vodafone bill at the standard charge. Learn more about Vodafone At Home charges.

Call barring

If Eircom call barring was automatically transferred over to your Vodafone account, then you are charged for this each month. We can remove this Eircom service for you and apply Vodafone call barring, which is free of charge. Learn more about Vodafone At Home charges.

If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.

Below is a summary of the charges that appear on your bill.

Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.

Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.

Usage charges – this is the total amount due for calls made in the billing period.

If you've got a Vodafone at Home landline or broadband plan, you can register to view all your account activity online on My Vodafone At Home.

You can:

• See how much data or minutes you’ve used
• View your bills
• Track your orders
• Change your services

How to register

Make sure you have the following....

• A valid email address
• Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
• Your landline number

It's quick and painless to set up Direct Debit via My Vodafone At Home. To register, all you need is your Customer Account Number and Email address and one of the following:

• Mobile/Landline 
• or CRN number. 

To set-up a Direct Debit online please login and complete the DD mandate form. You can also set up a recurring payment on your debit or credit card if you so wish.

Alternatively, you can make one-off payments (€5 or more) with your Credit or Debit card here

If you have never accessed My Vodafone At Home you can quickly register here.

Other payment options:

By Phone - Call our automated phone service on 1907 and follow these instructions to make a payment:

1.           Select 2 for ‘Landline, Broadband and Vodafone TV Services’ then

2.           Select 1 for ‘Making a Payment, Subscribed Services or any Open Line Faults’ then

3.           Select 2 for ‘Make a Payment’

Post Office - Pay your bill by cash, debit card or cheque / postal order / bank draft (credit card not accepted). Retain your receipt for future reference.

An Post mybills.ie – Pay your bill via debit card online at www.mybills.ie

PostPoint - You can pay your bill in any retail outlet where the PostPoint Logo is displayed. Retain your receipt for future reference.

Electronic Fund Transfer – you can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: AIBKIE2D,

IBAN: IE11AIBK93338451281721.

Please ensure you use your ten digit Vodafone customer number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee please contact your bank who can advise further.

Banking Services - If you're with AIB you can set-up Internet banking and pay your Vodafone bill using 'Transfers & Payments'. Learn more about AIB Transfer & Payments

By Post - Send a cheque / postal order / bank draft made payable to Vodafone Ltd. with your customer number on the back to Vodafone, PO Box 42, Clonakilty, Co. Cork.

Note: when checking your online balance for receipt of payment, it can take up to 5 working days for payment to clear. Direct Debit customers will see the date of payment printed on your Vodafone bill.

You'll be charged for your Vodafone at Home service(s) at the same time each month. The date by which you have to pay is shown on each bill. If you have an automatic payment set up, like Direct Debit, you don't need to worry about when to pay as it will be automatically debited from your account 14 days after the due date.

If you have registered for online billing, we will send you an email to let you know your most recent Vodafone at Home bill is available to view online. That's why it's important that we have the correct email address for you. Please let us know if you change your email address by visiting your My Vodafone at Home online account and updating your profile.

We make it a critical priority to make your details secure.

We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted.

All you need is your Vodafone at Home customer account number, your landline (or CRN number) and your email address.

You can find your customer account number in your Vodafone at Home welcome letter or on the front page of your bill. If you don't know your phone number then lift your handset and dial 199000, the automated message will announce your phone number.

To get started click here and register your details!

Printing your bills is easy! Just follow the steps below.

• Login to your My Vodafone at Home online account.
• Your latest bill will be at the top of the page
• Simply click on the 'View' link to see a PDF version of your bill
• You can also download your bill in Excel and CSV formats.

The online PDF version of your bill is the exact same as the paper bill delivered in the post. You can view your last 12 months of bills from your online account

To check your usage since your last bill:

• Login to your My Vodafone at Home online account.
• Scroll down the page to view your usage since your last bill was issued.
• You will be able to see the number dialled and the duration of each call.

Changing your email address online is simple, just follow the steps below.

• Login to your My Vodafone at Home online account.
• In the 'Your Account Details' section click on the 'Change details' button.
• Update your contact and billing email addresses as required.
• Click on the 'Save' button to make the change.

You can also update your mobile and work contact phone numbers and your online account password from this page.

In addition, at the bottom of the page you can make changes to the various ways you would like to stay in contact with Vodafone regarding marketing, service and billing information updates.

If you can't remember the email address you used to register for your Vodafone online self-care acccount then you'll need to give us a call on freephone 1907.

If you can recall your email address but you've forgotten the password to your account then you can reset it using this link. You'll need your customer account number which you can find in the top right corner of your bill.

Checking your balance online is quick and convenient. To do so, simply login to your My Vodafone at Home online account, your current balance will be shown in the top left corner of the screen.

Please note that any recent payments you may have made can take up to 5 working days to be reflected on your account balance.

Please contact our customer care team on 1907 or Live Chat and they will assist you. Further information about cancelling your services can be viewed here. 

Please note: You may be required to give 30 days’ notice. If you are outside your 14 days cooling off period, your contract terms and conditions will apply and you may incur a cancellation fee.

The obligation to give 30 days' notice in our agreements is mutual. It means that we can't terminate your services without notifying you. If we do need to end our agreement, you will have 30 days to locate another service provider and smoothly transition to their services.

Similarly, when you tell us you wish to terminate the agreement, we need to take steps to disconnect your services. Sometimes we need to let our third-party suppliers know that we don't need their products and because some services take longer to disconnect than others, we need to make sure that all billing and charges are up to date.

To cancel your order before the expiry of the 14 day cooling off period, call 1907 to let us know of your decision and we will arrange a courier service to collect the device. If you prefer, you can also use our cancellation form – found here. Please note: where you cancel by phone, you will need to provide a copy of the signed cancellation form to the courier.

Alternatively you can simply complete this form and post it along with the device, the box and any additional content that was included with your order to the following address. We recommend using registered post.

CPE Returns
Fónua
Finch House
Dublin Airport Logistics Park
St. Margaret’s Road
FREEPOST F2572
Co. Dublin

Further information about cancelling your services can be viewed here.