Business UFE Contact Issues

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Updated 30/01/2024

What is a Contact?

A contact is an entity that is created or added upon a new account creation. Or can be created as an extra contact SubChooser etc.

Please Note: you can only have one Chooser on an account. However, you can have multiple SubChoosers.

 

Customer wants to update login preference email address or mobile number.

Customers may contact you from time to time to update their online login preference due to spelling errors etc.

This can be updated with the Contacts section under the Billing Customer number.

 

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I can’t update a contact due to a blank Security Pin, what do I do?

This may happen due to an upload issue.

You can access CIAM and search for the contact and update the security pin. Once that is done you can return to UFE, refresh, and update the contact.

 

 

*However, if the contact doesn’t exist in CIAM, you will have to send this to your CXX team (COR Execs have access to CRM) to ask them to create the contact in CIAM with the UFE details “Contact ID must match etc.”

PIN update, locate Contact and click on the Contact ID to access the information.

Select Modify

 

 

Update the Pin and select Save.

 

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As a CXX member/COR Exec how do I create a contact in CIAM?

Ensure to capture all the details from UFE, “Contact ID must match etc.”

Open CIAM and create the Contact along with a new PIN “PINs can’t be sequential”.

Please note you must have a specific role to create new contacts.

Select Create New User

 

 

Used UFE information to create the contact, add a Pin and select Create.

 

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Customer can’t register/login on MyVodafone?

The customer must be a Contact on the account, and they will have a preferred login preference.

This can either be an email address or mobile number.

  1. If the customer still can’t register/login, you can check CIAM to check that the information matches.
  2. If they don’t match exactly, select Modify in CIAM and update, then ask the customer to try again.
  3. The last check if the issue persists is to ask your CXX team/COR Execs to check CRM for the exact match.
  4. If all 3 match exactly, then a ticket will need to be raised if the issue persists.

 

UFE view

 

 

CIAM view

 

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