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As per the Distance Selling Act:
The customer can open the package and use the handset, but cannot use or subscribe to any digital content
- You understand and accept that where you purchase digital content not supplied on a tangible form, the 14 day cooling off period expires immediately once you begin to download or stream this digital content.
- Where you purchase a service of ours online and you agree that the use of this service begins before the end of the cooling off period, you will be liable for all charges incurred up to the date of cancellation where you chose to cancel the contract under the Consumer Information Regulations.
- Where you have used the products or services supplied to you to avail of mobile/fixed services before the expiry of the cooling off period you will be liable for any diminished value of the products or services.
- Please note that there are certain circumstances where you do not have a right to cancel and you can find more information on these in our Online Shop Terms and Conditions.
SME Customers:
NOTE: There is no Cooling off period for SME Mobile Upgrades, only MBB.
SME Business would have already agreed to the following terms when ordering:
"By agreeing to these terms, you confirm that you are contracting as a business and not as a consumer and as such consumer law does not apply."
