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Since the 18th of April 2024 in our digital channels the only top up offers available for new customers are Data Unlimited 5G, Chat Extra and Extra Unlimited 5G.
This portfolio offering simplification won’t be done on UFE- you are still able to sell the other plans to customers who ask for it. Nevertheless, we invite you to actively promote new customers to pick one of the three plans highlighted above.
How might this affect you?
You could have some customers asking if the other plans were retired or expired and/or asking to get one of those plans. You are still able to sell those, just remember the above, we ask you to prioritise one of our three top up offers.