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Today our customers already can and do avail of Charge To Bill services; our customers can donate to charity via the mobile, and can subscribe to News and Lotto or other premium services.
These services are paid for through your mobile phone credit (if you're PAYG) or billed to your account (if you're a Bill Pay customer).
Vodafone want to offer our customers more choice via the Charge To Bill (C2B) service and give you the ability to to view via my Vodafone exactly what you are using the C2B service for.
Charge 2 Bill - PAYG
If a PAYG customer is charged incorrectly who do they contact?
They need to contact the vendor who will credit their account as appropriate. The customer can get this information directly from the Self Care tool at any time.
What is the SLA for a PAYG credit to be refunded by the vendor?
5 working days. Once refunded, the credit will show on the self-care tool and also the customer's IVR balance check. A PAYG CSR will see the credit on PPS.
Will the Vendor or Merchant leave an IW or Clarify interaction?
No, vendors will not be able to leave an interaction in Clarify/IW; they will however leave notes on a query in the queries tab.
Charge 2 Bill - Google
Vodafone Operator Billing (sometimes referred to as Charge to Bill - CTB) is a billing Service that enables a Vodafone customer to purchase apps and content
from the Android Market (Google Play) and bill those purchases to their Vodafone BillPay account or deduct the cost from their PAYG credit.
For FAQ/Troubleshooting/Screenshots - Click here
CSR Care Tool
The care tool is very intuitive and easy to navigate; it allows the CSR to access the customer's Charge To Bill (C2B) activities which will enable you to
provide more information & transparency to the customer.
The web address is https://vf-ie.sla-alacrity.com/users/sign_in
The Username is Athena.ie@vodafone.com
The Password is Athena1 (Never change the password, contact Athena
mailbox with issues)
Click here for a guide and screenshots of the CSR Care Tool
