Gigabox modem support
How do I set up my Gigabox modem?
Set up is easy. Watch our Gigabox modem setup video and we’ll show you how to get started.
You can also download the 'Gigabox modem Simple Setup Guide' or the full 'Gigabox modem User Guide'.
Please note: standard connection charges apply when viewing our support videos.
How do I set up the Gigabox app?
With the Gigabox app you can change your Wi-Fi password, control when the household can access the internet and much more!
See how to set it up by watching our handy Gigabox app support video.
Please note: standard connection charges apply when viewing our support videos.
How do I change the WiFi password for my Gigabox modem?
Our support video will show you some helpful tips on how to log in to your Gigabox modem and change your Wi-Fi password.
Please note: standard connection charges apply when viewing our support videos.
How do I reset my Gigabox modem?
Find out how to reset your Gigabox modem by watching our support video.
Please note: standard connection charges apply when viewing our support videos.
How do I set up Vodafone TV with my Gigabox modem?
This handy support video will show you how to set up Vodafone TV with your Gigabox modem.
Please note: standard connection charges apply when viewing our support videos.
The internet connection cannot be established
Try the following methods:
- Check if the PC gets the correct IP address
- Ping the IP to see if it is working
- Check the DNS server is working properly or not. Try to ping a domain, such as “google.com” and an IP address e.g.: “8.8.8.8”
- Check the WAN status. The Internet LED should be ON, and route should be installed properly
The device cannot find the WAP (Wireless Access Point)
Try the following methods:
- Check if you have enabled the Wi-Fi schedule in the Wi-Fi GUI
- Check if the Broadcast SSID is enabled
- Check the Wi-Fi channel, or change it to another channel
- Check if the Wi-Fi driver has been installed correctly in the PC
- Locate the WAP, PC or notebook to a better place
- Check if the wireless MAC filter has been enabled or not
