Vodafone TV Play

Our 3 bundles (Broadband & TV, Broadband & TV Entertainment, and Broadband & TV Sport) are available on all broadband speeds(100Mb,500Mb,1Gb,2Gb).

Customers must have Vodafone Fixed broadband to get Vodafone TV PLAY.

Available on all wholesaler networks (SIRO, eFTTH, NBI) - not available on Mobile Broadband.

Available on all speeds (100Mb,500Mb,1Gb,2Gb)

• Minimum Speeds 20Mbps for one Vodafone TV PLAY box
• Minimum Speeds 28Mpbs for multiple Vodafone TV PLAY boxes

Click on the below links to take you to the available channels on Vodafone TV Play.

100+ channels

Entertainment

Sports

Please select this link Information On Vodafone Play TV Features | Vodafone Ireland to locate all of the information on our website.

For full support on Installation etc. click here See all Vodafone TV Play support FAQs | Vodafone

This will be completed as per today’s process Upgrade/Downgrade.

1. Contextualise the service in UFE and select Sales > Sales
2. Then select Fixed and converged offers within Catalogue, and select Add.
3. Select the existing plan within How do you wish to add this offer to the basket?, then select Add.
4. Follow Check Serviceability flow *EIRCODE, CLI/CRN etc.
5. Then select the offer from the Offers available you want Add to the basket and follow the flow until Submit.
   *If an engineer or replacement modem is required you will get extra screens to complete.
   Please note contract summary will be part of this flow and you must get confirmation that the customer has agreed to it.
   
   

NOW passes are added to enable customers to get extra TV stations (NOW Entertainment or NOW Sports).

New customers

They can purchase NOW Entertainment or NOW Sports as part of our broadband & TV bundles online, both subject to a 12-month contract. 

Alternatively, if they would like to purchase additional NOW Membership passes not included in the bundles, they can call 1800 805 018 and we will assist them. 

Existing customers

They can also purchase additional NOW Membership passes at any time using the 'My TV Zone' app on the TV PLAY box.  

Additional memberships include NOW Entertainment, NOW Sports, NOW Cinema, NOW Sports Extra, NOW Hayu, & NOW Boost.

Example: customer wants to add the NOW TV Boost Pass.

Contextualise the Broadband component in UFE.

Within the TV Component, navigate to VTV Theme Packs and turn the slider Green to open a selection.

Scroll through the list of VTV Theme Packs, Click the slider to Green for the desired Standalone (SA) Now Pass and then Click Next.

Continue the Add on flow by Clicking Next to complete and wrap.

Example: customer wants to remove the NOW TV Boost Pass.

Contextualise the Broadband component in UFE.
Within the TV Component, navigate to VTV Theme Packs.
Scroll through the list of VTV Theme Packs, Click the slider to Red for the desired Standalone (SA) Now Pass and then Click Next.
Continue the Add on flow by Clicking Next to complete and wrap.

Customers can access their favourite TV shows outside of their main TV box in various ways.
They can watch TV anywhere on the Vodafone TV Anywhere App for no extra cost or they can purchase additional TV boxes to watch TV in any room.

Purchasing Additional TV boxes
Customers can purchase extra TV boxes for their household in My TV Zone, or by calling 1907.

• Customers can choose free self-install for multi-room viewing, alternatively €50 for a Technician install.
  
• The cost of an additional TV box will be €99 per box (one-time fee)
• Cost per month: €10 per additional box.
• The extra TV boxes will have the same feature as the main TV box. Multiple boxes of the same household will be synchronised under the same household account.
• Alternatively, the customer can use the TV Anywhere App and the built-in Chromecast options to watch TV on additional screens.

Contextualise the customer’s Broadband in UFE, then Open the Sales Tab in the SMART Menu.

From the Catalogue dropdown, select ‘Manage TV’s’ and click the customer’s current service in the dropdown and click Add.

Navigate to and select the STB function on the TV component.

Scroll down the list and turn the VTV Multi- Room slider GREEN.

Then select Next and complete the flow. 

Due to content licensing agreements, customers can’t record certain content.

However, we have all the key Irish players (RTE Player, Virgin Player, TG4 Player) on our TV box for a seamless experience across the live TV and streaming world.

We also have 7 Day Catch Up to ensure that customers don't miss any of their favourite shows.

To find their favourite shows at any time, they can head to the ‘Apps’ section or the TV Guide to find:

• RTÉ Player (channel 150)
• Virgin Media Player (channel 170)
• TG4 Player (channel 180)’