Auditory

Clear connection for those with auditory needs

On this page you will find what Vodafone Ireland offers to help those with auditory conditions, such as deafness, low hearing, and tinnitus, enjoy our products and services.

Irish Sign Language (ISL)

We're here to help! If you have nominated a member of the Irish Sign Language Association to call on your behalf, we can speak with them on 1907 and help you find solutions for any queries.

We will leave a note on your account for the next time you need to contact Vodafone through ISL.

Irish Text Relay Service

Would you prefer to text to speak with our team? The Irish Text Relay Service (ITRS) will call Vodafone on your behalf with any query you have.

There are a couple of steps before you can begin using this service.

Register your phone number for this service on the ITRS website. The page also includes instructions on how you can save ITRS.ie as a bookmark on your iOS or Android phone or tablet home screen for easy access.
Once you have registered your phone number, you will be able to use their live chat service. Simply type your question to the ITRS agent and they will share what you write with us.
The ITRS agent will then respond to you via text with what we relay to them.

This service can be used for any Vodafone product queries. Whether you have questions about your mobile plan, broadband services, or any other Vodafone products, the ITRS is here to assist you. They ensure that your queries are communicated effectively and that you receive prompt responses from our team.

We hope this service makes it easier for you to get the support you need.

Vodafone TV Subtitles

You can get subtitles on your Vodafone TV in the following ways:

Subtitles work on a number of channels by selecting info/language/subtitles/on (including BBC channels).
For many of the national stations (RTE, TG4, Virgin Media) the process is different and requires the use of the remote control in your Vodafone TV Anywhere app.

There are just a few steps to follow:

Turn on Subtitles

Open the Vodafone TV Anywhere app and select 'Remote and TV Box'
Press the 'Text Button' followed by 888
Programme subtitles will display where available

Sync TV App

If you haven’t already synced your TV Anywhere app remote control to your TV box, you can do so by following the below steps:

Ensure you are connected to your home Wi-Fi network
Select 'Remote and TV Box' from the app menu
Select the 'TV Box' icon at the top of the screen. Your device will search for your TV Box
Tick the 'Media Room Device' and you are ready to go