As digitisation continues to evolve at pace, businesses are looking for new ways to be fast and flexible in delivering national and international voice communication services.

When your business delivers services either globally or locally, it is important to ensure a seamless customer experience and that no customer gets left behind, wherever they are.

However, to provide a flexible and hassle-free experience for your employees, while keeping them connected with all your customers, your business has to find ways to always be within reach.

Vodafone Interactive Voice makes it easier than ever for your customers to reach you.

Buy an 0818 or 1800 number from Vodafone and with a simple, self-serve portal, you can build call flows to ensure your customers are routed to the right department first time, wherever they’re calling from.

Calls can be routed to a mobile, call centre solution, on-premises telephone system or cloud voice solution.

With detailed, historical calling reports also available, you benefit from the right insights to help you continually deliver an even better customer experience.

The transition to a largely remote workforce has seen more and more people use their mobiles and make telephone calls over the internet for work. This has contributed to Microsoft Teams being the go-to enterprise collaboration platform, with 115 million daily active users as of October 2020.

What’s more, the physical office is in a state of flux and an on-site phone set-up is being used far less or not at all. Now is an opportunity for businesses to save money and loosen the constraints of a traditional phone system to truly embrace flexible working.

With businesses under increasing pressure to cut costs, using Microsoft Teams as a phone system has the potential to unify communication systems and allow organisations to get even more from their Microsoft investment, while offering much more flexibility for the future.

Vodafone Direct Routing with Microsoft Teams is a unified communications service that integrates the telephone network with Microsoft’s Office 365 environment in a single, secure cloud-based system.

Vodafone delivers direct routing to Microsoft Teams’ cloud-based platform to enable external calling to and from Microsoft applications on any device, essentially empowering the platform to act as a fully-fledged phone system.