Vodafone Interactive Voice:
Transforming your customer
experience through intelligent voice technology
As digitisation continues to evolve at pace, businesses are looking for new ways to be fast and flexible in delivering national and international voice communication services.
When your business delivers services either globally or locally, it is important to ensure a seamless customer experience and that no customer gets left behind, wherever they are.
However, to provide a flexible and hassle-free experience for your employees, while keeping them connected with all your customers, your business has to find ways to always be within reach.
Vodafone Interactive Voice makes it easier than ever for your customers to reach you.
Buy an 0818 or 1800 number from Vodafone and with a simple, self-serve portal, you can build call flows to ensure your customers are routed to the right department first time, wherever they’re calling from.
Calls can be routed to a mobile, call centre solution, on-premises telephone system or cloud voice solution.
With detailed, historical calling reports also available, you benefit from the right insights to help you continually deliver an even better customer experience.
Key benefits of Interactive Voice
Why choose Vodafone for Inbound Voice?Reliability
Benefit from a 99.999% service availability guarantee for the delivery of calls thanks to our fully resilient network, which ensures less congestion and a higher level of service.
Improve your business communications with Interactive Voice Response structures and prompts, recordings, agent scripts, and more provided by our expert team.
Stay in control
Access and adjust your call plans as you prefer, even on the go, with our intuitive management tools and monitor performance with our easy-to-use reporting tools.
Direct Routing with Microsoft Teams: Unlock the benefits of seamless external communication to and from Teams
The transition to a largely remote workforce has seen more and more people use their mobiles and make telephone calls over the internet for work. This has contributed to Microsoft Teams being the go-to enterprise collaboration platform, with 115 million daily active users as of October 2020.
What’s more, the physical office is in a state of flux and an on-site phone set-up is being used far less or not at all. Now is an opportunity for businesses to save money and loosen the constraints of a traditional phone system to truly embrace flexible working.
With businesses under increasing pressure to cut costs, using Microsoft Teams as a phone system has the potential to unify communication systems and allow organisations to get even more from their Microsoft investment, while offering much more flexibility for the future.
Vodafone Direct Routing with Microsoft Teams is a unified communications service that integrates the telephone network with Microsoft’s Office 365 environment in a single, secure cloud-based system.
Vodafone delivers direct routing to Microsoft Teams’ cloud-based platform to enable external calling to and from Microsoft applications on any device, essentially empowering the platform to act as a fully-fledged phone system.
Why choose Vodafone for Direct Routing with Microsoft Teams?Superior voice experience
By leveraging the Vodafone network, our Microsoft Teams voice experience is built with enterprise-class performance firmly in mind, following Microsoft best practice and ensuring the level of call performance and availability you can rely on.
All the convenience of a trusted partner who can fully support your digital transformation, with an extensive range of best-in class voice, connectivity, cloud and security services.
Rely on a fully accredited carrier with a rich heritage and experience in the delivery of Microsoft Unified Communications solutions.
SIP Voice Services: Simplify your fixed voice and data services, gaining greater control and cost savings at the same time
As more and more businesses pay closer attention to their long-term transformation and continuity plans, the benefits of bringing together their voice and data networks to deliver new efficiencies, greater flexibility and value for money become increasingly relevant.
SIP (Session Initiation Protocol) offers a robust, reliable way forward to solve these challenges. It enables your data, voice, and video calls to be delivered over your IP network, instead of physical ISDN or POTS telephone lines. With SIP at the heart of Unified Communications, you’re ready to explore the best that communications technology has to offer, today and tomorrow.
Vodafone Global and National SIP Voice Services provide a highly dependable, enterprise-grade replacement for traditional voice services that consolidating them into one centrally-managed service
They are delivered either over dedicated data circuits, via internet or cloud-to-cloud. These choices allow for growth and resilience in connecting your business communications or call-centre environment, regardless of whether they are on-site or in the cloud.
In addition, Vodafone also provide inbound connectivity terminating on your LAN network, resulting in an efficient and cheaper way of handling all your inbound requirements, be it voice or internet access for your business.
Key benefits of SIP Voice ServicesValue for money
Value for money: Running voice over Vodafone SIP Voice Services means you avoid costly telephone lines to handle your calls and reduce your operational overheads by managing your voice and data networks centrally.Connected teams
Benefit from high quality, reliable calling across your business. Our leading IP network technology guarantees consistent, dependable voice across our footprint, backed-up by our network to make sure you’ll have maximum uptime.Greater control
Scale your service as your business expands or boost capacity if you need to meet a sudden increase in demand. You’ll also have access to reporting dashboards through our online portal, bringing you new levels of insight to help inform your decisions.