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Online billing
What is online billing?
What is online billing?
How do I access online billing?
How do I access online billing?
I would like to receive my bill via email – is this possible?
I would like to receive my bill via email – is this possible?
Are there other online billing resources available?
Are there other online billing resources available?
Want to talk to someone about your online billing?
Want to talk to someone about your online billing?
Business plans
Business Unlimited plan
How do I get unlimited data?
How do I get unlimited data?
Is unlimited data really unlimited?
Is unlimited data really unlimited?
What is included when I roam on a RED Business Unlimited plan?
What is included when I roam on a RED Business Unlimited plan?
What is mobile speed?
What is mobile speed?
What mobile data speed will I avail of when I roam?
What mobile data speed will I avail of when I roam?
How do I join a RED Business Unlimited plan?
How do I join a RED Business Unlimited plan?
I am already signed up to a Vodafone Business plan, can I move to a RED Business Unlimited plan?
I am already signed up to a Vodafone Business plan, can I move to a RED Business Unlimited plan?
Why can't I access all Business plans when I try to update my plan on My Vodafone?
Why can't I access all Business plans when I try to update my plan on My Vodafone?
Will my current Business plan automatically update to Unlimited?
Will my current Business plan automatically update to Unlimited?
Have a different question about Vodafone Business plans?
Have a different question about Vodafone Business plans?
One Net Express
What happens if the mobile network goes down?
What happens if the mobile network goes down?
Is One Net Express secure?
Is One Net Express secure?
How is my data protected?
How is my data protected?
How am I billed for One Net Express?
How am I billed for One Net Express?
If we don't answer a customer's call will they still be charged?
If we don't answer a customer's call will they still be charged?
OneNumber
What is Vodafone OneNumber?
What is Vodafone OneNumber?
What does OneNumber cost?
What does OneNumber cost?
What smartwatches are eligible for OneNumber?
What smartwatches are eligible for OneNumber?
What are the benefits of OneNumber?
What are the benefits of OneNumber?
Can I keep my OneNumber add on if I change mobile plan?
Can I keep my OneNumber add on if I change mobile plan?
What mobile plan do I need to have?
What mobile plan do I need to have?
Can you use an Apple handset with the Samsung watch?
Can you use an Apple handset with the Samsung watch?
I want to cancel my contract with a phone and watch with the 14-day cooling-off period - what do I need to do?
I want to cancel my contract with a phone and watch with the 14-day cooling-off period - what do I need to do?
Can I transfer the ownership of my account that has the One Number service active?
Can I transfer the ownership of my account that has the One Number service active?
How do I cancel OneNumber?
How do I cancel OneNumber?
If I leave Vodafone Business, can I keep OneNumber?
If I leave Vodafone Business, can I keep OneNumber?
Internet and security
How do I set up email on my phone?
How do I set up email on my phone?
How do I use my phone as a wireless hotspot?
How do I use my phone as a wireless hotspot?
How can I spot a phishing scam?
How can I spot a phishing scam?
What should I do about SMiShing or phishing scams?
What should I do about SMiShing or phishing scams?
Are there any tips to keep my mobile phone secure?
Are there any tips to keep my mobile phone secure?
Not finding an answer to your internet and security query?
Not finding an answer to your internet and security query?
Roaming
Corporate shared roaming bundles
What countries are excluded on corporate shared roaming bundles?
What countries are excluded on corporate shared roaming bundles?
No service countries
What countries do you not offer service in?
What countries do you not offer service in?
Business roaming rates
What are the roaming rates?
What are the roaming rates?
In which countries do European rates apply?
In which countries do European rates apply?
In which countries do Select Countries rates apply?
In which countries do Select Countries rates apply?
In which countries do Data Select rates apply?
In which countries do Data Select rates apply?
In which countries do Rest of the World rates apply?
In which countries do Rest of the World rates apply?
Legacy roaming offers
What are the Passport Mobile Internet rates?
What are the Passport Mobile Internet rates?
In which countries do the Passport Mobile Internet - Select Countries rates apply?
In which countries do the Passport Mobile Internet - Select Countries rates apply?
In which countries do the Passport Mobile Internet - Rest of the World rates apply?
In which countries do the Passport Mobile Internet - Rest of the World rates apply?
What are the Vodafone Connect Abroad rates?
What are the Vodafone Connect Abroad rates?
In which countries do the Vodafone Connect Abroad - Select Countries rates apply?
In which countries do the Vodafone Connect Abroad - Select Countries rates apply?
In which countries do the Vodafone Connect Abroad - Rest of the World rates apply?
In which countries do the Vodafone Connect Abroad - Rest of the World rates apply?
Cost and billing
How much does it cost to use my phone abroad?
How much does it cost to use my phone abroad?
Will data roaming spend be included in my spend cap?
Will data roaming spend be included in my spend cap?
What if I'm already on an offer with roaming in Europe at no extra cost like RED Business?
What if I'm already on an offer with roaming in Europe at no extra cost like RED Business?
Using data abroad
Can I use my phone at sea and in flight?
Can I use my phone at sea and in flight?
What are data roaming spend caps?
What are data roaming spend caps?
How do data spend caps work?
How do data spend caps work?
How do I receive spend cap notifications?
How do I receive spend cap notifications?
How much can I spend before data roaming spend caps are applied?
How much can I spend before data roaming spend caps are applied?
What happens when I reach my data spend cap?
What happens when I reach my data spend cap?
Will data spend caps be applied outside of the EU?
Will data spend caps be applied outside of the EU?
Can I use my phone if I'm barred from data roaming?
Can I use my phone if I'm barred from data roaming?
Have another Roaming question you’d like an answer to?
Have another Roaming question you’d like an answer to?
Transfer of ownership
How do I transfer ownership of a mobile phone account?
How do I transfer ownership of a mobile phone account?
Need more information about transfer of ownership?
Need more information about transfer of ownership?
General
Premium rate services
What are premium rate services?
What are premium rate services?
How do I stop receiving text messages from 5XXXX numbers?
How do I stop receiving text messages from 5XXXX numbers?
Who sent me these premium rate messages?
Who sent me these premium rate messages?
eSIM
What is an eSIM?
What is an eSIM?
What are the benefits of an eSIM?
What are the benefits of an eSIM?
How do I check if my phone works with eSIM?
How do I check if my phone works with eSIM?
How do I activate and set up eSIM?
How do I activate and set up eSIM?
I don’t have access to my QR code – how can I activate my eSIM?
I don’t have access to my QR code – how can I activate my eSIM?
How do I set up eSIM on my dual SIM phone?
How do I set up eSIM on my dual SIM phone?
How do I delete an eSIM profile from my phone?
How do I delete an eSIM profile from my phone?
Can I move to eSIM if I do not have a SIM card?
Can I move to eSIM if I do not have a SIM card?
My smartwatch supports eSIM – can I use it on the Vodafone network?
My smartwatch supports eSIM – can I use it on the Vodafone network?
How do I get my eSIM back after accidentally deleted it?
How do I get my eSIM back after accidentally deleted it?
I can’t log in to My Vodafone to set up eSIM – what do I do?
I can’t log in to My Vodafone to set up eSIM – what do I do?
What should I do if I can’t activate my eSIM?
What should I do if I can’t activate my eSIM?
Can I use eSIM while roaming?
Can I use eSIM while roaming?
Does eSIM support international phone numbers?
Does eSIM support international phone numbers?
Where can I find the mobile number that comes with the eSIM profile?
Where can I find the mobile number that comes with the eSIM profile?
I’ve lost my eSIM enabled phone – what do I do?
I’ve lost my eSIM enabled phone – what do I do?
Am I able to have multiple SIM cards on my phone?
Am I able to have multiple SIM cards on my phone?
3G Shutdown
Why is 3G being upgraded?
Why is 3G being upgraded?
When will 3G be upgraded?
When will 3G be upgraded?
Will I be contacted about 3G upgrading?
Will I be contacted about 3G upgrading?
I am a Mobile Business Broadband customer, what do I need to do?
I am a Mobile Business Broadband customer, what do I need to do?
Will there be any changes to the 2G network?
Will there be any changes to the 2G network?
Still having trouble?
Still having trouble?

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