Mobile Support

You can now get unlimited data with Vodafone. 

See our full range of Business plans and exactly what’s included in each to choose the right one for you here.

No matter what Business Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. If you are on RED Business Unlimited Max, you’ll have unlimited data to use in Ireland, Europe, the US and Canada. 

See our full range of Business plans and exactly what’s included in each plan here.

Vodafone customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. Outside Europe in a RED Roaming country, you get unlimited calls and texts home and within the visited country and 30GB of data per month. All this for €3.24 or €4.06 a day depending on where you go. 

For more information on roaming in Europe and outside Europe, click here.

No matter what Business Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. Our plans come with different maximum mobile data speeds, to match how you use your data. 

Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device. 

Not everyone uses their phone in the same way. Our Business Unlimited plans are built to match how you use yours. For more information on speeds and how we recommend using each Business plan for data click here.

The easiest way to sign up for a RED Business Unlimited plan is online. 

If you are new to Vodafone see our Business plans page where you can see all the details of our Business Unlimited plans. You can then call our Sales team or request a callback.

If you are an existing Vodafone customer and wish to sign up to a Business Unlimited plan please log into My Vodafone and select your Business plan or request a callback and an agent will assist you.

If you have never accessed My Vodafone before you can register easily here. 

Yes – if you’re already a Vodafone Business Bill Pay customer, you can move to an Business Unlimited plan. Connect with our live chat by clicking the Chat button on this screen for more information on changing your Business plan. 

See our Business Bill Pay plans to figure out which option suits you best.

In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.

If you need back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of any disruption for the duration of the outage

One Net Express terms & conditions.

With Vodafone OneNumber, you can use your same number and mobile plan with your smartwatch.

Make and receive calls, browse smartwatch apps, and stream music - all without having to have your smartphone on you.

Samsung cellular enabled smartwatches are eligible for OneNumber.;

• Galaxy Watch 5 Pro 45MM LTE
• Galaxy Watch 5 44MM LTE
• Galaxy Watch 5 40MM LTE
• Galaxy Watch 4 40MM LTE

By connecting your smartwatch with OneNumber, you can stay connected to our network even without your phone nearby or WiFi connection.

OneNumber connectivity is better than hot spotting:

• Flexibility: You don’t need to have your phone on you; leave your phone at home and use your device wherever
• Seamless & secure connectivity: No need for public WiFi as you’ll always have a secure, private connection through your mobile phone's data
• Improved device battery: Sharing data via OneNumber uses less of your phone’s battery life compared to hot spotting

You must be a Vodafone Business mobile Bill pay customer to use OneNumber.

The eligible plans are listed below;

• RED Business Lite
• RED Business Unlimited
• RED Business Unlimited Max
• RED Business Unlimited Sim Only

Yes, this can be done using the transfer of ownership process. The transfer of ownership is completed on the primary number. All services will be transferred.

To transfer the ownership of your phone,  download the application form (PDF, 404 Kb) and scan it to the below address:

•  businesstransfers.ie@vodafone.com (Please quote 'Transfer of ownership' in the subject bar)

Cancel OneNumber at any time either by visiting a Vodafone retail store or online at https://onenumber.vodafone.com/ie

When the cancellation takes places, your smartwatch will no longer have mobile connectivity. You will receive an SMS informing you that you no longer have Vodafone One Number active.

You'll pay on your invoice, only the days you had active service that month. Vodafone OneNumber can be active again at any time.

Here's a list of countries which are excluded from corporate shared roaming bundles. Data usage in these countries will incur a charge of €5.00 ex. VAT per MB.

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

Our standard roaming plan gives you one simple anytime rate in each of our roaming zones. You'll pay these rates if you're not opted into a roaming plan, or if the country you're travelling to isn't covered by a roaming plan. 

In Europe you can use your data, calls and texts just like you would at home for no extra cost. It applies automatically so you don’t need to do anything.

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

SERVICE ANNOUCEMENT: Vodafone Passport Mobile Internet will no longer be available from 13th September 2023. The service will be removed from this date for any Customers who are opted in to Vodafone Passport Mobile Internet. No further action is required.

You may continue to use Passport Data until this date.

Standard data rates will apply when travelling outside of Europe. Changes to the standard data rates will be announced in September. Red Roaming rates apply in Red Roaming countries for customers opted into Red Roaming.

Once you arrive in your roaming destination, Vodafone will send you a SMS with rate details if you are opted into receiving Roaming SMS Welcome messages.

The latest Standard Roaming rates are always available on this page of our website. Check here for further updates.

Terms and conditions apply

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

*Please note the Vodafone Connect Abroad bundles can be used both in Europe and in the Rest of the World zone

Terms and conditions apply

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

For more information on roaming in Europe and outside Europe, click here.

Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc

Telephone services

• These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.

Text (SMS) services

• These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.

You can stop or unsubscribe from these services.

Easy! Just text the word STOP!

To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.

You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.

Here are some of the reasons to use an eSIM:

• Convenience: Because there is no physical SIM card, you can easily activate your eSIM at any time through My Vodafone.
• Space-saving: Some phone designs can be more compact or allocate space for other components because there's no need for a SIM card slot.
• Multiple profiles: eSIM technology allows you to store multiple profiles on your mobile, meaning you can store multiple plans and phone numbers.
• Flexibility: With eSIM, you can switch mobile network or plans without needing and having to wait for a physical SIM card.

First you need to check four things:

• You must have your eSIM compatible phone available and an eSIM profile ordered on your Vodafone account.
• If you need to order an eSIM profile you can do this through the Chat button on this page.
• Have an active Wi-Fi connection on your phone.
• Find out how to activate your eSIM on your specific phone by following our device guides.

New Vodafone customer eSIM activation steps:

For SOHO and SME customers

• Login to My Vodafone using your laptop, tablet or an alternative phone and click ‘My SIM.’. You will then see a QR code and confirmation code on the screen.
• Go to device setting on your eSIM capable phone and scan the eSIM QR code using your phone’s camera.
• Enter confirmation code when prompted.
• Once the eSIM profile is successfully enabled, return to ‘My SIM’ on My Vodafone and click ‘Activate eSIM’.

Existing Vodafone customers/swap to eSIM:

You will need to request a SIM swap through Chat on this page. SIM swap typically takes 15 minutes to setup.

Once this is complete:

• Go back to eSIM on My Vodafone.
• You will then see a QR code and confirmation code on the screen.
• Go to device settings on your eSIM capable device and scan the eSIM QR code using your phone’s camera.
• Enter confirmation code when prompted.
• Once the eSIM profile is successfully enabled, return to ‘My SIM’ on My Vodafone and click ‘Activate eSIM’.

If you are unable to access My Vodafone to scan your QR code, you will need to manually input your eSIM activation and confirmation codes into your phone.

• These codes can be retrieved either with the help of our advisors in our retail stores or via our Chat button on this page.
• Once you have your codes, our device guides will take you through the activation process.

If your phone supports eSIM and a physical SIM, you can have both.

To activate your eSIM, follow the steps in ‘How do I activate and set up eSIM’ FAQ above.

Follow the steps below to remove an eSIM profile from your phone.

Please note: If you choose to delete your eSIM profile, your profile will be permanently deleted, and you will not be able to recover it.

For Android devices:

• Select ‘Settings’.
• Then ‘Connections’.
• Next tap ‘Mobile Network,’ then ‘Advanced’.
• Select ‘Mobile Service Provider’ (or SIM card Manager).
• Select the eSIM profile you want to erase.
• Tap ‘Remove’.
• Confirm your choice by clicking ‘Remove’ once again.
• Your eSIM profile is now erased.

For Apple devices:

• Go to ‘Settings’.
• Tap either ‘Cellular’ or ‘Mobile Data’.
• Tap the plan you want to erase.
• Tap ‘Remove Cellular Plan’.
• Your eSIM profile is now erased.

Instructions can be different depending on your phone, so please check the manufacturer’s guide for more.

If you are not already with Vodafone, you will need to get a new number with us or switch your current number to Vodafone.

If you are with Vodafone on a Business plan, you will need to swap your current physical SIM card to an eSIM. This can be done on My Vodafone.

Here are the steps to get an eSIM:

• Order a SIM swap through the Chat button on this page.
• Wait 15 minutes once this is complete and then go back to the eSIM process on My Vodafone.
• You will see a QR code and confirmation code on the screen.
• Go to device settings on your eSIM capable device and scan the eSIM QR code using your phone’s camera.
• Enter confirmation code when prompted.
• Once the eSIM profile is successfully enabled, return to ‘My SIM’ on My Vodafone and click ‘Activate eSIM’.

To get your eSIM back on your phone, you just need to re-scan the QR code. Follow the steps in ‘How do I activate and set up eSIM?’ FAQ above.

Please note: If you choose to delete your eSIM profile, your profile will permanently be deleted, and you will not be able to recover it.

Try to scan the QR code on My Vodafone again and repeat the activation steps for your phone.

If you are still having trouble, contact our customer care team by clicking the Chat button on this page.

Our current range of mobile broadband devices operate on our 4G and 5G network so they will not be impacted by the 3G Upgrade programme. Please see below for a full list of 4G and 5G mobile broadband devices:

• Vodafone R212
• Vodafone R215
• Vodafone R216
• Vodafone R219T
• Vodafone K5161z

Device not compatible?

If your device is not 4G/5G capable, you will get a better connection by upgrading your device. For more information, please visit our Business Broadband support page.