Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.

These charges include services such as:

• Eircom.net dial-up internet packages
• Voicemail
• Call barring
• Equipment rental etc.

They are charged on to you at exactly the same price as Eircom charged before you joined Vodafone.

If you would like to stop any of these services, contact us on 1800 800 020.

If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.

Here's a summary of the charges that appear on your bill.

Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.

Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.

Usage charges – this is the total amount due for calls made in the billing period.

Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred.

At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

If you've got a Vodafone Business Broadband plan, you can register to view all your account activity online on My Vodafone.

You can:

• See how much data or minutes you’ve used
• View your bills
• Track your orders
• Change your services

Make sure you have the following to register...

• A valid email address
• Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
• Your landline number

If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

More information on Vodafone Terms & Conditions.

To get the best speed test results we recommend running a wired test as this will be more accurate than over Wi-Fi. To do this, connect your device (laptop etc.)
directly to the modem with an ethernet / LAN cable then run a speed test.

Please Note: in order to achieve speeds above 1,000Mbps on a wired connection on your Gigabit 2000 Fibre Broadband product, you must have a small form-factor pluggable transceiver (SFP). This must be purchased separately and can be purchased here for €75. This is for wired connections only, if you use a WiFi connection you do not need to purchase an SFP to achieve these speeds. This SFP device will connect your Gigabox+ modem to the ONT box, which will be attached to the wall beside your modem. The SFP Device will be connected using the SFP Port on the Gigabox+. You can then connect your device (e.g. laptop) to the LAN port using a suitable internet cable (e.g. CAT 6 internet cable).

Please note that speeds are based on maximum attainable download speed, subject to network coverage, customer device capability and service usage.

If you are testing your speed over a wireless connection (Wi-Fi), bear in mind that it can be impacted by a number of things:

• Where the modem is and how far your device is from the modem when you run the test.
• Interference from other wireless and electronic devices (e.g. cordless phones, microwaves, baby monitors).
• Device capability. Not all devices are capable of high speeds and if you test on one that isn’t, your results may be lower than your speed really is.
• Other devices using the same connection can slow down your speed test. So try to run the test with no other devices connected to the Wi-Fi network.
• Other networks sharing or overlapping the Wi-Fi channel used by your access point will reduce capacity. Try to ensure the channel used by your Wi-Fi is not the same as neighbouring Wi-Fi access points.
  

Your data usage limit depends on the Business Broadband package or bundle you’ve chosen. You can check what your usage limit is as well as how much data you have used so far this month from your My Vodafone Office online account.

Once you've exceeded your usage limit you will be charged the standard fee for any additional data used.

To upgrade your Business Broadband package give us a call on freephone 1907.

You can track the speed at which your broadband loads webpages and downloads files using speed checkers on the internet, for example Speedtest.net.

They measure your throughput speed, rather than your maximum speed, which is usually reduced in the afternoons and evenings (between 5 and 10 pm) when congestion is heaviest.

Your speed is determined by many things:

• The speed of your phone line
• The speed of your computer
• Congestion in the telephone network
• Congestion on the Internet
• The speed of website servers

Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.

To check your Business Broadband usage, simply login to your My Vodafone online account. Click on the 'View usage' link to see your data and call usage so far this month.

To view your usage for previous months, simply change the 'Period' in the drop-down menu.

To upgrade your Business Broadband package, give us a call on freephone 1907.

Only a handful of devices will be compatible with 2GB speeds. Please to your device/hardware manual to see if your device is compatible with 2GB speeds.

Devices must have one of the following to be compatible with the SFP and receive these speeds:

1. A NIC that can reach 2GB speeds – a Network Interface Controller/Card which is pre-installed in a laptop/desktop.
2. A thunderbolt adaptor.
3. A USB C adaptor (must support 2.5Gbps or higher).

We try to ensure that we provide you with accurate information on the speeds available on your Business broadband line. If you have a full-fibre service then we will provide that detail when you are connecting.

For other broadband services, we need to contact you after connection to run a speed test on the line. The table below details the download speed you should expect to get.

Fibre to the Premise (FTTP) is the fastest type of fibre connection Vodafone offers. FTTP service brings the fibre cables directly into your office - delivering speeds of up to 2,000 Mbps.

Vodafone offers a number of FTTP broadband products called 'Simply Broadband for Business 500’, 'Simply Broadband for Business 1000’ and 'Simply Broadband for Business 2000’. Find out about the speeds and broadband types available at your address by using our broadband and speed availability checker.

Please note that in order to achieve speeds above 1,000Mbps on a wired connection on a Gigabit 2000 Fibre Broadband plan, you must have a small form-factor pluggable transceiver (SFP). This must be purchased separately and can be purchased here for €75. This is for wired connections only, if you use a WiFi connection you do not need to purchase an SFP to achieve these speeds.

You can log in to your modem to access a range of features, including the priority third network. These steps are outlined in the Gigabox+ Quick start guide. The steps are:

1. Open the internet browser on your device.
2. Enter the URL found on the label at the bottom of your Gigabox+.
3. Enter the username and password also printed on the same label.
4. Click on ‘WiFi’ in the menu bar, and ‘Premium Wifi’ from the sidebar. Then switch the premium-wifi to on (green).

If Vodafone Fibre Broadband is available for pre-order at your address, this means that high-speed fibre broadband will be available at your address very soon. Placing a pre-order with us guarantees the installation of your Vodafone Fibre Business Broadband service as soon as it becomes available. Direct debit details are taken when you place your pre-order, however you will not be charged until your service has been installed.

When you place a pre-order, you will be given the timeframe within which it is expected that your Business Fibre Broadband service will be available for installation. This date range is determined by National Broadband Ireland (NBI), who are rolling out the fibre broadband network in your area, and is subject to change. When your Vodafone Fibre Business Broadband is ready for installation, we will notify you immediately to organise a suitable date and time for install.

You will not be charged for your Vodafone Fibre Broadband until installation is complete.

Your Vodafone Fibre Broadband service will be ready for installation within the timeframe indicated on your pre-order summary email. This date range has been provided to us by NBI, who are rolling out the fibre broadband network in your area. When your Vodafone Fibre Business Broadband is ready for installation, we will notify you immediately to organise a suitable date and time. Please note, the delivery time is determined by NBI and is the same for all broadband providers. No other provider will be able to provide you with Fibre Broadband at an earlier date.

If you need to reschedule your installation appointment, you can call 1907 where the team will be happy to schedule a new date if you are no longer available. Please ensure you have your account number to hand, this can be found on your pre-order summary email.

Your Vodafone Fibre Broadband service will be ready for installation within the timeframe indicated on your Pre-Order Summary email. We cannot provide a more specific date as this date range has been provided to us by NBI, who are rolling out the fibre broadband network in your area. When your Vodafone Fibre Broadband is ready for installation, we will notify you immediately to organise a suitable date and time for install.

NBI have provided the same ready-for-installation window to all Retail Broadband Providers. As such, by placing a Pre-Order with Vodafone, we will provide you with Fibre Business Broadband as soon as it becomes available at your address. No other provider will be able to give you a more specific timeframe or provide you with Fibre Busines Broadband at an earlier date.

Once your address is broadband enabled, the installation team will contact you to schedule your appointment on a date that suits you.

You will also receive a call from our installation team before your appointment to confirm, and the engineer will contact you on the day of your installation.

A person over the age of 18 must be present during the installation, though this does not need to be the billpayer.