You’ll soon receive a letter and email with information relevant to your new products and services including confirmation of your order, the contract detail and an installation appointment if one is required to get you set up.

In order to connect your business, the engineer will bring the cable into your premises by drilling a small hole through the wall.

If you need to change your engineer appointment, you can do so by calling 1907. Your call will be directed to our Order Operations team who will be able to reschedule your appointment.

You’ll receive an email from us with information about the delivery of your modem. We’ll also send you an email once your service has been activated and is ready to use. Once your modem arrives it will include a step-by-step guide on how to install it.

We want to make sure that you get the best connectivity solution available to your business, sometimes that means recommending alternative products to ensure your business gets the fastest and most reliable connection it needs.

To check if your business is eligible for broadband upgrade, call one of our broadband experts on 1907. Be sure to review the Terms and Conditions prior to calling.

If you’re experiencing issues your broadband, follow the instructions on the troubleshooting page. If you’re still having problems, call our dedicated care team on 1907.

If you would like explanation on something on your bill, be sure to review the Account and Billing section under Office Landline and Broadband on our Support Pages.

If you need to add another fixed line to your premises or you need to connect a new premises, one of our Broadband Sales experts will be able to assist you at 1800 640 640.

To avail of our Broadband add-ons such as Always Connected, Super WiFi, etc, please call 1907 to speak to one of our broadband experts who can assist you.