Help and support

When you reach the spend cap, you will be barred from roaming, unless you have already chosen to extend past the cap. You can choose to extend past the cap at any time and instructions will be included in your notification messages.

If you choose not to extend past the cap you will remain barred for the remainder of the billing period.

For more information on roaming in Europe and outside Europe, click here.

What is fraud?

Each year, more than 100,000 people are targeted by online criminals who steal people's personal details to commit fraud. This can involve:

• Taking out credit cards in your name
• Using your personal details to take over your existing accounts
• Changing the details of your personal accounts, so you can't access them

What types of fraud are there?

• Identity theft (also known as impersonation fraud) – using someone's personal details (like name, date of birth, current address) to obtain goods and services fraudulently
• Identity fraud – using someone's personal details to obtain goods or services by deception – with stolen documents like a passport or driving licence

Should I be worried about identity fraud?

If a fraudster gets hold of an individual's personal details, they could do things like open a credit card account in their name – so it's really important that your personal details are protected. That's why we have strict security measures in place to stop this from happening. There are also a few simple things you can do to help.

What can I do to keep my identity safe?

You can reduce the risk of your details being stolen by keeping your personal details to yourself. Just follow our simple steps to increase your chances of staying safe:

• Check the validity of anyone asking for your personal information – whether by phone, face-to-face or over the internet. If you're not sure, don't give them your details
• Check your bank, credit card and other financial statements for anything you might not have bought yourself
• Limit the amount of personal information you share on social networking sites – and make sure you have privacy settings in place
• Never share your passwords or PIN numbers with other people and make sure they're not easy to guess
• Shred any documents that contain your personal details before you throw them away

How to spot identity fraud

• Bills, invoices or receipts addressed to you, for goods or services you haven't ordered
• Letters from solicitors or debt collection agencies about debts that aren't yours
• Letters or statements for bank accounts you didn't open
• Transactions appearing on your bank statements (normally cash withdrawals) you don't recognise
• New accounts showing up on your credit report
• Documents that have gone missing – like your passport, driving licence, utility bills or bank statements

How to spot a scam

If something seems too good to be true, it usually is. Scams can be sent to you by phone, email, in the post – or even in person – and they can look and sound legitimate. So they can be hard to spot.

One of the most common scams you'll come across online is phishing. Find out more on Vodafone security.