Voice Support

Admins can either replace a phone's assigned number with a new one or select an existing number in the account.

1. Go to the Admin Portal and sign in
2. Go to Phone System > Phone & Devices > User Phones.
3. Select the device (phone, desktop, tablet, etc) that you want to modify, then click Edit Number.
4. Select the State and Area code.
5. Select a phone number from your Number Inventory. Click next until the change is confirmed. If you do not have any numbers in your company inventory, contact support on 1907.
6. Click Next
7. The old number assigned to your phone will be moved to your Number Inventory. Click Next to confirm. Note: To delete a phone number from your Number Inventory and prevent further charges, please contact Support on 1907.
8. On the Confirm Order window, confirm the new number to be assigned is correct, then click Next.
9. Click Done.

To move phone numbers from your existing phones line to Vodafone Business UC with RingCentral, there are a few important steps you need to take. When the numbers have been moved, it will take about an hour to take effect.

1. Check the Letter of Authority is in the Customer Acceptance Form (CAF). This letter will have all your numbers you want to move to Vodafone. It’s important you pay attention to the numbers on the Letter of Authority and that you ensure there are no mistakes and that the numbers are complete with location (office address, not the billing address, if the billing and office address is the same, use the same address). Use the same office address for all users, even if some are ‘remote’ in your organisation.


2. You will need to discuss the moving date and time with the Voice Delivery Team. Typically, you will find out this information after the software set up of Vodafone Business UC with RingCentral. If the agreed date no longer suits, it can be changed. Moving phone numbers can take place anytime between Monday-Friday, 9.00-17.00. We recommend picking a day between Monday and Thursday so that if there are any issues, these can be resolved on the Friday.


3. On the agreed day, you (or someone you have chosen to work on your behalf) will be invited on a call where the Voice Delivery Team will work through the process. There will be about an hour while the numbers move over. The numbers will then become available on the number inventory page of the admin portal. (Note – you might have to log out and log back into the admin portal to refresh the content)


4. Swap the temporary numbers for your numbers on the admin portal, as explained in the FAQ "How do I swap a number?". The users should then be able to make and receive calls. Users might need to log out and log back in to refresh their new numbers if it's not working. If you are an admin, don’t forget to install the app on the desktop for the best experience.

Yes, you can set up a ring sequence between your desktop, mobile app, and desktop phone in your settings.

1. Log in to your admin portal and go to call rules.
2. Select Phoneand look up My work day
3. Once done, click the arrow next toWork hours and scroll down to ring settings.
4. Select ring setting All together, this should activate a pop-up.
5. Here you can select the ring sequence you want.
6. Once done, click Save.

You have 30 days before the date you want to end it to let Vodafone Business know.

If you are in contract, the remaining contract cost will be charged. If you are at the end of your contract, there will be no charge.

You then need to arrange with a new provider a porting date to switch numbers from Vodafone Business over.

You may bring your own phone/s once they are supported by SIP. However, it is important that you are aware that Vodafone do not support any devices that are not Vodafone supplied kit.

Please ensure that your device is unlocked before attempting to provision it. If your device requires unlocking, please contact your previous provider for support. Please ensure that the phone is supported by assisted or manual provisioning and that a local phone number is added to the device.

You may bring your own phone/s once they are supported for SIP but be aware that Vodafone do not support your BYOD phones, only Vodafone supplied kit.

• Ensure that the device is unlocked before attempting to provision it. Contact your previous provider for support on unlocking the phone if needed.
• Ensure the phone is supported by either assisted or manual Provisioning.
• Ensure a local phone number is added to the device.

For more information on phone provisioning of your own device, please click here.

Step 1: Log in to your account.

Step 2: Navigate to Admin portal > Phone system > Phone & Services > User phones.

Step 3: Select the Existing phone with the Digital Line or phone number you want to assign to the Polycom phone.

Step 4: Click Setup & provision.

Step 5: Click the Poly IP phones tab, then select your phone’s model.

Step 6: Enter your phone’s MAC Address. It is usually found at the back of the phone.

Step 7: On your phone, press the Menu key or soft key, then navigate to Settings > Advanced > Admin Settings > Network Configuration > Provisioning Server > DHCP Menu.

Step 8: In the DHCP Menu, select Boot Server and change it to Static.

Step 9: Select the OK soft key, then the Back soft key.

Step 10: Navigate to Server Menu > Server Type and set the following:

• Server Type: HTTPS
• Server Address: pp.ringcentral.com/pp
• Server User:
• Server Password:

Note: Use the << soft key or the X key to delete the current value. To enter a text message on the phone, you can use the number keys to enter letters. For example, to enter the letter ‘a’ press 2 once. To enter ‘c’, press 2 three times. * will enter a period. Press # several times for /. Select OK to accept changes.

Select Back to save the configuration and Back again to exit.

Select OK to save config, and the phone will reboot.

Click Done on the Setup & Provisioning window.

Go to Admin portal > Phone system > Phone & devices > User phones to check if your Poly phone is online after assisted provisioning. Your phone is online when you see a green check image next to it.