Billing Support

To check your usage since your last bill:

• Login to your My Vodafone online account
• Under the 'My Vodafone' menu at the top of the screen, select 'Usage'
• You will be able to see the number dialled and the duration of each call as well as broadband usage

Broadband customers fair usage policy

Please note, there is no limit or cap on data usage on your broadband service so long as it is for private, personal and legitimate consumer purposes. Vodafone operates a Fair Usage Policy (FUP) which can be found in Terms and Conditions here.

Why have I received a bill after cancelling my contract?

This may be due to calls made since your previous bill was calculated which have only just reached our billing system. It may also include charges (or credits) against line rental which is paid a month in advance.

Can you explain my final bill?

When you cancel your Vodafone contract your last bill (called a 'termination bill') will cover all costs up to the day you leave Vodafone (line rental, calls, texts, data costs etc).

If you would like a copy of your final mobile bill sent by post, please connect with our customer care team by clicking the Chat button on this screen.

The simplest way to make a payment is via direct debit.

It's really easy to set up direct debit on My Vodafone. When you log in, you can choose to set up a SEPA direct debit (using your IBAN) or recurring card payment. You can also update your existing payment details e.g. add a new card or change your IBAN. 

Here’s how:

1. Log on to My Vodafone
2. Select 'My settings' from the menu then click 'Account settings'
3. Next click 'Payment method'
4. Enter the payment details you want to use
5. Press 'Save'

Other payment options:

Online – You can make a secure card payment online via your My Vodafone account here. Simply log in and select the ‘Make a payment’ option. Please have your credit or debit card details to hand to make a payment.

By Phone - Call our automated phone service on 1907 and follow these instructions to make a payment:

1. Enter your customer or landline number
2. Select 1 for ‘Payment and billing related queries’
3. Select 2 for ‘Make a payment’

Electronic fund transfer – You can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: BOFIIE2D

IBAN: IE04BOFI90001746687485

Ensure you use your ten digit Vodafone account number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee, please contact your bank who can advise further.

Please note any manual payments can take up to 5 working days to appear on your account. If you have direct debit set up please do not try to make a payment up to 5 days before your due date as we may still attempt to take payment via direct debit.

Are all my personal details secure?

We make it a critical priority to make your details secure. We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information. Please be aware that communications over the Internet, such as emails / web mails, are not secure unless they have been encrypted.

The easiest way to check if your payment has been applied to your account is online:

Log into My Vodafone and go to the 'Bills and payments' section then select the 'Payments' tab to see if your payment has been applied. If you pay by direct debit you can see what date payment will be collected on your bill.

If you have never accessed My Vodafone you can quickly register here. You can also check out our handy video guide which will show you the few simple steps it takes to register.

Please remember that any payment can take up to 5 working days to show on your account.

You can also dial 1907 to hear your outstanding balance via our automated phone service:

1. Enter your account or landline number
2. Select 1 for ‘Payment and billing related queries’ then
3. Select 1 to hear your account balance
4. Enter your 4-digit security PIN if required

Note, if you don't know your security PIN, you can reset this on My Vodafone. Here's how:

1. Log on to My Vodafone
2. Next click the menu icon at the top of the screen
3. Then click 'Personal settings' then select the account name
4. Then the 'Security information' tab
5. Next click the edit button (this looks like a pencil)
6. Enter your PIN in the fields provided. Note: it must consist of 4 numbers (no letters). 
7. Lastly, hit 'Save' and that's it!