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Online billing
What is online billing?
How do I access online billing?
I would like to receive my bill via email – is this possible?
If you have only one mobile number on your account, you can receive your bill via email. To receive your bill directly to your mailbox, log into My Vodafone, go to Account, and in Billing Details update invoice format to "email".
If you have more than one number on your account, you can view bills for these numbers by logging into My Vodafone
Premium rate services
What are premium rate services?
Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc
Telephone services
- These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.
Text (SMS) services
- These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.
You can stop or unsubscribe from these services.
How do I stop receiving text messages from 5XXXX numbers?
Easy! Just text the word STOP!
To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.
You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.
Who sent me these premium rate messages?
Business plans
Business Unlimited plan
How do I get unlimited data?
You can now get unlimited data with Vodafone.
See our full range of Business plans and exactly what’s included in each to choose the right one for you here.
Is unlimited data really unlimited?
No matter what Business Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. If you are on RED Business Unlimited Max, you’ll have unlimited data to use in Ireland, Europe, the US and Canada.
See our full range of Business plans and exactly what’s included in each plan here.
What is included when I roam on a RED Business Unlimited plan?
Vodafone customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. Outside Europe in a RED Roaming country, you get unlimited calls and texts home and within the visited country and 30GB of data per month. All this for €3.24 or €4.06 a day depending on where you go.
For more information on roaming in Europe and outside Europe, click here.
What is mobile speed?
No matter what Business Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. Our plans come with different maximum mobile data speeds, to match how you use your data.
Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device.
Not everyone uses their phone in the same way. Our Business Unlimited plans are built to match how you use yours. For more information on speeds and how we recommend using each Business plan for data click here.
What mobile data speed will I avail of when I roam?
How do I join a RED Business Unlimited plan?
The easiest way to sign up for a RED Business Unlimited plan is online.
If you are new to Vodafone see our Business plans page where you can see all the details of our Business Unlimited plans. You can then call our Sales team or request a callback.
If you are an existing Vodafone customer and wish to sign up to a Business Unlimited plan please log into My Vodafone and select your Business plan or request a callback and an agent will assist you.
If you have never accessed My Vodafone before you can register easily here.
I am already signed up to a Vodafone Business plan, can I move to a RED Business Unlimited plan?
Yes – if you’re already a Vodafone Business Bill Pay customer, you can move to an Business Unlimited plan. Connect with our live chat by clicking the Chat button on this screen for more information on changing your Business plan.
See our Business Bill Pay plans to figure out which option suits you best.
Why can't I access all Business plans when I try to update my plan on My Vodafone?
Will my current Business plan automatically update to Unlimited?
One Net Express
What happens if the mobile network goes down?
In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.
If you need back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of any disruption for the duration of the outage
Is One Net Express secure?
How is my data protected?
How am I billed for One Net Express?
If we don't answer a customer's call will they still be charged?
Internet and security
How do I set up email on my phone?
How do I use my phone as a wireless hotspot?
How can I spot a phishing scam?
Phishing isn't always easy to identify. Look out for things like:
- Unexpected text/email – try to think if there's a good reason for this business to be contacting you
- Too good to be true - Check if the text/email says you’ve won an amazing prize without having entered the competition
- Poor spelling – those committing scams often have weak English language skills
- The URL/web address of any links – check that it's genuine, isn't unusually long and doesn't include special characters or letters substituted by numbers
- Requests to act fast – you'll often be urged to take action immediately, otherwise your account will be suspended
You should always avoid any request that sounds vague, unlikely, or too casual, for example: 'our database has been corrupted, please re-send your details.'
What should I do about SMiShing or phishing scams?
The first thing to do is - nothing
Fraudulent text message
- Delete the message
- Don't phone the number – you could be charged a lot of money
- Don't click on the link – it could infect your device with a virus
Fraudulent email
Do not reply to the email. Don't click on the link. And definitely do not enter or submit any of your personal details.
Are there any tips to keep my mobile phone secure?
Mobile security
With easy access to emails on your smartphone, and things like mobile banking apps, it's more important than ever to know how to keep data on your mobile secure.
- Set up a password – and keep your phone locked when you're not using it
- Never store personal details like passwords or PIN numbers in texts or emails
- If your phone's stolen, tell us straight away – we can blacklist and deactivate it remotely. You should then change any passwords for online accounts you access through your phone as soon as possible (e.g. your online banking password)
- Never allow application or files to be installed from unknown sources (e.g. for Android apps outside of Android Market)
- If you go on a mobile website and the URL looks suspicious, close it straight away
- If you sell your phone or give it away, make sure you complete a factory reset to remove all your personal data from it – you'll find out how in your phone's user guide
Vodafone security
It's really important that you set up a PIN for your voicemail inbox, so only you can access it – and never share it with anyone. If you're going to use your phone abroad you should:
- Set up a voicemail PIN code before you go
- If you don't have one set up, the first time you try to access your messages, we'll automatically send one to your mobile
Roaming
Corporate shared roaming bundles
What countries are excluded on corporate shared roaming bundles?
Here's a list of countries which are excluded from corporate shared roaming bundles. Data usage in these countries will incur a charge of €5.00 ex. VAT per MB.
| Angola | Greenland | Libya | New Caledonia |
| Belize | Guam | Malawi | Sao Tome and Principe |
| Cameroon | Guinea | Maldives | Senegal |
| Cape Verde | Iceland Maritime | Mali | Seychelles |
| Cook Islands | International Airspace | Maritime | Timor Leste |
| Cuba | International Waters | Mauritania | Togo |
| Djibouti, Republic Of | Iraq | Mauritius | Tunisia |
| Gambia | Lebanon | Namibia | Uganda |
For more information on roaming in Europe and outside Europe, click here.
No service countries
What countries do you not offer service in?
| Syria | North Sudan |
North Korea |
Crimea and Sevastopol |
For more information on roaming in Europe and outside Europe, click here.
Business roaming rates
What are the roaming rates?
Our standard roaming plan gives you one simple anytime rate in each of our roaming zones. You'll pay these rates if you're not opted into a roaming plan, or if the country you're travelling to isn't covered by a roaming plan.
In Europe you can use your data, calls and texts just like you would at home for no extra cost. It applies automatically so you don’t need to do anything.
| Europe | Select Countries |
USA & Canada |
Data Select |
Rest of World | |
| Making calls | No extra cost | Home rate +5c ex VAT per min | €1.14 ex VAT | €1.64 ex VAT | €1.64 ex VAT |
| Receiving calls | FREE | 1c per min | €1.14 ex VAT | €1.64 ex VAT | €1.64 ex VAT |
| Sending a text | No extra cost | Home rate + 1c per text | 24c ex VAT | 24c ex VAT | 24c ex VAT |
| Receiving a text | FREE | FREE | FREE | FREE | FREE |
| Data | No extra cost | Home rate + 5c MB | €5.00 MB | €0.20 MB | €5.00 MB |
For more information on roaming in Europe and outside Europe, click here.
In which countries do European rates apply?
| Austria | Lithuania | Guernsey | Ceuta |
| Belgium | Luxembourg | Isle of Man | Melilla |
| Bulgaria | Malta | Jersey | Vatican State |
| Croatia | Netherlands | Switzerland | Desirade |
| Cyprus | Poland | Finland (Aland Islands only) | French West Indies |
| Czech Republic | Portugal | Gibraltar | Bonaire |
| Denmark | Romania | French Guyana | Curacao |
| Estonia | Slovakia | Guadeloupe | Saba |
| Finland | Slovenia | Martinique | Saint Barthelemy |
| France | Spain | Saint Martin | Saint Eustatius |
| Germany | Sweden | Reunion | Saint Kitts and Nevis |
| Greece | United Kingdom | Mayotte | Saint Maarten |
| Hungary | Iceland | Azores | Suriname |
| Italy | Liechtenstein | Madeira | |
| Latvia | Norway | Canary Islands |
For more information on roaming in Europe and outside Europe, click here.
In which countries do Select Countries rates apply?
| Albania | Kosovo |
Monaco |
San Marino |
For more information on roaming in Europe and outside Europe, click here.
In which countries do Data Select rates apply?
| Bosnia-Herzegovina | Macedonia |
Montenegro |
Serbia |
For more information on roaming in Europe and outside Europe, click here.
In which countries do Rest of the World rates apply?
| Afghanistan | Dominica, | Libya | Samoa |
| Algeria | Dominican Republic | Macau | Sao Tome & Principe |
| American Samoa | Ecuador | Madagascar | Satellite |
| Andorra | Egypt | Malawi | Saudi Arabia |
| Angola | El Salvador | Malaysia | Senegal |
| Anguilla | Equatorial Guinea | Maldives | Seychelles |
| Antigua & Barbuda | Eritrea | Mali | Sierra Leone |
| Argentina | Ethiopia | Mauritania | Singapore |
| Armenia, Republic of | Falkland Islands, Malvinas | Mauritius | Solomon Islands |
| Aruba | Faroe Islands | Mexico | Somalia |
| Australia | Fiji | Micronesia, Federated states | South Africa |
| Azerbaijan, Republic of | French Polynesia | Moldova, Republic of | South Sudan |
| Bahamas | Gabon | Mongolia | Sri Lanka |
| Bahrain, Kingdom of | Gambia | Montserrat | Sudan |
| Bangladesh | Georgia | Morocco | Swaziland |
| Barbados | Georgia (Abkhazia) | Mozambique | Syria |
| Belarus | Ghana | Myanmar | Taiwan |
| Belize | Greenland | Namibia | Tajikistan |
| Benin | Grenada | Nauru | Tanzania |
| Bermuda | Guam | Nepal | Thailand |
| Bhutan | Guatemala | New Caledonia | Timor l'Este |
| Bolivia | Guinea | New Zealand | Togo |
| Botswana | Guinea-Bissau | Nicaragua | Tonga |
| Brazil | Guyana | Niger | Trinidad & Tobago |
| Brunei Darussalam | Haiti | Nigeria | Tunisia |
| Burkina Faso | Honduras | Norfolk Island | Turkey |
| Burundi | Hong Kong | Northern Mariana Islands | Turkmenistan |
| Cambodia, | India | Oman, Sultanate of | Turks & Caicos Islands |
| Cameroon | Indonesia | Pakistan | Uganda |
| Cape Verde | Iran | Palau, Republic of | Ukraine |
| Cayman Islands | Iraq | Palestine, State of | United Arab Emirates |
| Central African Republic | Israel | Panama, Republic of | Uruguay |
| Chad | Jamaica | Papua New Guinea | Uzbekistan |
| Chile | Japan | Paraguay | Vanuatu |
| China, Peoples Republic | Jordan | Peru | Venezuela |
| Colombia | Kazakhstan | Philippines | Vietnam |
| Comoros | Kenya | Puerto Rico | Virgin Islands, British |
| Congo | Korea, Republic of | Qatar | Virgin Islands, US |
| Congo, Dem Republic of | Kuwait | Russia | Yemen |
| Cook Islands | Kyrgyzstan | Rwanda, Republic of | Zambia |
| Costa Rica | Lao | Saint Kitts and Nevis | Zimbabwe |
| Cote d'Ivoire | Lebanon | Saint Lucia | |
| Cuba | Lesotho | Saint Pierre et Miquelon | |
| Djibouti, Republic of | Liberia | St Vincent & Grenadines | |
For more information on roaming in Europe and outside Europe, click here.
Legacy roaming offers
What are the Passport Mobile Internet rates?
| Select Countries | Rest of the World | |
| Daily cost | €1.63 ex VAT | €4.06 ex VAT |
| Daily allowance | 50 MB | 10 MB |
| Additional usage | €0.20 MB ex VAT | €3.00 MB ex VAT |
For more information on roaming in Europe and outside Europe, click here.
In which countries do the Passport Mobile Internet - Select Countries rates apply?
| Albania | Montenegro |
| Bosnia-Herzegovina | Serbia |
| Macedonia | Turkey |
| Monaco |
For more information on roaming in Europe and outside Europe, click here.
In which countries do the Passport Mobile Internet - Rest of the World rates apply?
| Argentina | Egypt | Jamaica | Russian Federation |
| Australia | Guadeloupe | Japan | Saudi Arabia |
| Bahrain | Hong Kong | Kenya | Singapore |
| Belarus | Iceland | Kuwait | South Africa |
| Bermuda | India | Malaysia | Sri Lanka |
| Brazil | Indonesia | Mexico | Thailand |
| Canada | Israel | New Zealand | Ukraine |
| China | Pakistan | United Arab Emirates | |
| Colombia | Philippines | USA |
For more information on roaming in Europe and outside Europe, click here.
What are the Vodafone Connect Abroad rates?
| Select Countries | Rest of the World | |
| Daily cost | €8.00 ex VAT | €15.00 ex VAT |
| Daily allowance | 500 MB | 100 MB |
| Monthly cost | €45.00 ex VAT | €45.00 ex VAT |
| Monthly allowance | 1 GB |
200 MB* |
| Additional usage | €0.20 MB ex VAT | €5.00 MB ex VAT |
*Please note the Vodafone Connect Abroad bundles can be used both in Europe and in the Rest of the World zone
For more information on roaming in Europe and outside Europe, click here.
In which countries do the Vodafone Connect Abroad - Select Countries rates apply?
| Albania | Monaco |
| Belarus | Serbia |
| Bosnia-Herzegovina | |
| Kosovo |
For more information on roaming in Europe and outside Europe, click here.
In which countries do the Vodafone Connect Abroad - Rest of the World rates apply?
| Argentina | Egypt | Kenya |
Saudi Arabia |
| Australia | Guadeloupe | Kuwait |
Singapore |
| Bahrain | Hong Kong | Malaysia |
South Africa |
| Bermuda | Iceland | Mexico |
Sri Lanka |
| Brazil | India | New Zealand |
Thailand |
| Canada | Indonesia | Pakistan |
Turkey |
| China | Israel | Philippines |
Ukraine |
| Colombia | Jamaica | Russian Federation |
United Arab Emirates |
| Japan | USA |
For more information on roaming in Europe and outside Europe, click here.
Cost and billing
How much does it cost to use my phone abroad?
First you need to know where you are going and then you can check the costs.
For more information on roaming in Europe and outside Europe, click here.
Will data roaming spend be included in my spend cap?
Yes, all of your data roaming spend is included in your spend cap.
For example; if you are on a data roaming price plan the rental for this plan, along with any spend you accumulate should you use outside your bundle, is all included in the spend accumulated towards the cap. This means that, when we send you a spend notification, the amount represents your total spend on data roaming to date in that monthly billing period. This means there should be no surprises on your bill at the end of the month.
For more information on roaming in Europe and outside Europe, click here.
What if I'm already on an offer with roaming in Europe at no extra cost like RED Business?
You can continue to use your plan in Europe just like you would at home, with access to unlimited calls and texts back to Ireland and within the country you’re visiting, as well as your home data and international allowance in 32 European destinations.
It's also free to receive calls and texts from home when you are travelling in Europe, helping you stay connected with friends and family.
Plus, you get access to our best value roaming rates when you travel outside of Europe, at €2.43 a day in USA or Canada and €4.06 a day in Rest of the World destinations.
For more information on roaming in Europe and outside Europe, click here.
Using data abroad
Can I use my phone at sea and in flight?
While we cannot guarantee coverage when you're travelling at sea, customers may be able to pick up some maritime service providers. Some airlines now allow passengers to use their mobiles during flights.
When available
- Making and receiving a call will cost €2.99 per minute.
- Sending a text costs 70c and receiving a text is free.
- Mobile internet and mobile broadband costs €6.15 per MB
All pricing is quoted including VAT.
For more information on roaming in Europe and outside Europe, click here.
What are data roaming spend caps?
We have introduced spend caps and spend notifications for data roaming so it's easier for you to control costs when you access email or the internet from abroad.
For bill customers there are two monthly spend caps. The standard spend cap is €50 (ex. VAT). There is also a roaming upper spend cap. The €50 (ex. VAT) spend cap equates to about 10MB of data usage, enough to view about 200 emails or 80 web pages.
Find out more about data spend caps.
For more information on roaming in Europe and outside Europe, click here.
How do data spend caps work?
When you use data abroad, you will now receive a text message - well before you reach your monthly spend cap - telling you how much you've spent on data roaming so far in the month. When you reach the spend cap, you will receive another text notifying you of this.
The text message will be sent to your mobile phone inbox, or to the SMS inbox on your mobile broadband dashboard or tablet device.
For more information on roaming in Europe and outside Europe, click here.
How do I receive spend cap notifications?
Roaming spend cap notifications will be sent by text message to your phone, tablet or Mobile Broadband device.
Mobile Broadband customers will need to check the SMS inbox that was installed with your Vodafone software to view the notification.
For more information on roaming in Europe and outside Europe, click here.
How much can I spend before data roaming spend caps are applied?
For bill pay customers there are two monthly spend caps. The standard spend cap is €50 (ex. VAT) and equates to about 10MB of data usage, enough to view about 200 emails or 80 web pages. There is also a roaming upper spend cap.
Initially you will receive the €50 (ex. VAT) spend cap notification and if you continue to use past this spend cap you'll then receive the upper spend cap message. This spend cap will apply to your billing period if you are a bill pay customer.
For more information on roaming in Europe and outside Europe, click here.
What happens when I reach my data spend cap?
When you reach the spend cap, you will be barred from roaming, unless you have already chosen to extend past the cap. You can choose to extend past the cap at any time and instructions will be included in your notification messages.
If you choose not to extend past the cap you will remain barred for the remainder of the billing period.
For more information on roaming in Europe and outside Europe, click here.
Will data spend caps be applied outside of the EU?
Yes. We have implemented the spend caps and notifications across the board for simplicity and to give you a consistent user experience. So, regardless of where you travel outside of the Republic of Ireland the relevant spend cap will be applied to your account for data roaming usage.
For more information on roaming in Europe and outside Europe, click here.
Can I use my phone if I'm barred from data roaming?
Yes you can. You can still use your phone to make and receive calls and to send and receive text messages. And if you are using a modem you will still be able to send and receive text messages.
For more information on roaming in Europe and outside Europe, click here.
Transfer of ownership
How do I transfer ownership of a mobile phone account?
It's easy to transfer the ownership of your phone. The account will be successfully transferred once the below downloadable form is fully completed by the existing Vodafone customer and the new customer.
Download the application form
To ensure we process your request quickly and efficiently we advise customers to download the application form (PDF, 404 Kb) and scan it to the below address:
- businesstransfers.ie@vodafone.com (Please quote 'Transfer of ownership' in the subject bar)
Things to note
Please note that direct debit is a mandatory requirement and must be filled out by the new customer in order for the transfer to be completed and there is no carry over of unused inclusive minutes, texts or data.
For legacy tariffs that are no longer available, you will be required to select a new tariff.
Full details on all our post pay tariffs can be found here.
Simply phone 1907
If you need support from abroad call +353 1203 7210