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Online billing

What is online billing?

As part of our ongoing efforts to help sustain the planet, Vodafone are no longer printing paper bills and moving you to online billing. This means that, instead of receiving your bill by post, you will be able to view and manage your bill online on My Vodafone.

How do I access online billing?

You can view your account online, by simply registering or logging into My Vodafone using your Key Account Contact mobile number.

I would like to receive my bill via email – is this possible?

If you have only one mobile number on your account, you can receive your bill via email. To receive your bill directly to your mailbox, log into My Vodafone, go to Account, and in Billing Details update invoice format to "email".

If you have more than one number on your account, you can view bills for these numbers by logging into My Vodafone



Are there other online billing resources available?

See our online guide on paperless billing here.

Or, check out our video tutorial on paperless billing here.


Premium rate services

What are premium rate services?

Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc

Telephone services

  • These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.

Text (SMS) services

  • These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.

You can stop or unsubscribe from these services.



How do I stop receiving text messages from 5XXXX numbers?

Easy! Just text the word STOP!

To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.

You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.


Who sent me these premium rate messages?

If you would like further information or would like to contact the company providing the 5XXXX shortcode, you can use the search facility on the ComReg website

Business plans

Business Unlimited plan

How do I get unlimited data?

You can now get unlimited data with Vodafone. 

See our full range of Business plans and exactly what’s included in each to choose the right one for you here.


Is unlimited data really unlimited?

No matter what Business Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. If you are on RED Business Unlimited Max, you’ll have unlimited data to use in Ireland, Europe, the US and Canada. 

See our full range of Business plans and exactly what’s included in each plan here.


What is included when I roam on a RED Business Unlimited plan?

Vodafone customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. Outside Europe in a RED Roaming country, you get unlimited calls and texts home and within the visited country and 30GB of data per month. All this for €3.24 or €4.06 a day depending on where you go. 

For more information on roaming in Europe and outside Europe, click here.


What is mobile speed?

No matter what Business Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. Our plans come with different maximum mobile data speeds, to match how you use your data. 

Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device. 

Not everyone uses their phone in the same way. Our Business Unlimited plans are built to match how you use yours. For more information on speeds and how we recommend using each Business plan for data click here.


What mobile data speed will I avail of when I roam?  

You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country. 

How do I join a RED Business Unlimited plan?

The easiest way to sign up for a RED Business Unlimited plan is online. 

If you are new to Vodafone see our Business plans page where you can see all the details of our Business Unlimited plans. You can then call our Sales team or request a callback.

If you are an existing Vodafone customer and wish to sign up to a Business Unlimited plan please log into My Vodafone and select your Business plan or request a callback and an agent will assist you.

If you have never accessed My Vodafone before you can register easily here


I am already signed up to a Vodafone Business plan, can I move to a RED Business Unlimited plan?

Yes – if you’re already a Vodafone Business Bill Pay customer, you can move to an Business Unlimited plan. Connect with our live chat by clicking the Chat button on this screen for more information on changing your Business plan. 

See our Business Bill Pay plans to figure out which option suits you best.


Why can't I access all Business plans when I try to update my plan on My Vodafone?

Plan availability is subject to your current contract. All eligible Business plans which you can move to will be displayed.

Will my current Business plan automatically update to Unlimited? 

Plans will not update automatically. You must choose which Business Unlimited plan best suits your needs, upgrade through My Vodafone or via a sales agent and agree to the terms of your new plan in order to activate the new plan. 

One Net Express

What happens if the mobile network goes down?

In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.

If you need back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of any disruption for the duration of the outage

One Net Express terms & conditions.


Is One Net Express secure?

Yes. Vodafone applies the same security policies to the Vodafone One Net Express solution as it does to its mobile phone network.

How is my data protected?

All desk phones using One Net Express use rigorous encryption algorithms to protect our clients' information.

How am I billed for One Net Express?

A bill is issued on the 14th of every month with Vodafone One Net Express.

If we don't answer a customer's call will they still be charged?

Yes they will. When customers call your One Net Express landline number a message will be played advising them “Please hold the line while we transfer your call”. As with a normal PABX, once the message is played it is deemed a connection. In order to maximise your company's chances of answering all your customer calls, we advise you to have a hunt group set up. You also have the ability to tailor the recorded message to your own requirements.


What is Vodafone OneNumber?

With Vodafone OneNumber, you can use your same number and mobile plan with your smartwatch.

Make and receive calls, browse smartwatch apps, and stream music - all without having to have your smartphone on you.


What does OneNumber cost?

Get a OneNumber Connectivity Plan for your smartwatch for €5 a month. This cost is added to your existing Vodafone bill.  
You can cancel OneNumber at any time.

How do I activate OneNumber?

Pair your smartwatch with your smartphone and follow the manufacturer's instructions (mobile data must be connected).
Always update your watch's app to the latest version before you start activation.

What smartwatches are eligible for OneNumber?

Samsung cellular enabled smartwatches are eligible for OneNumber.;

  • Galaxy Watch 5 Pro 45MM LTE
  • Galaxy Watch 5 44MM LTE
  • Galaxy Watch 5 40MM LTE
  • Galaxy Watch 4 40MM LTE

What mobile plan do I need to have?

You must be a Vodafone Business mobile Bill pay customer to use OneNumber.

The eligible plans are listed below;

  • RED Business Lite
  • RED Business Unlimited
  • RED Business Unlimited Max
  • RED Business Unlimited Sim Only

What mobile phones are supported with the Samsung/Android watch?

The Samsung watch can be used with Samsung & Android phones as per below:

  • Samsung & Android device must be running 8.0 (M OS Mobile operating System) or higher.
  • Samsung & Android device with RAM 1.5GB above.
  • Samsung & Android device with Google Mobile Services (GMS).
  • The Smartwatch you want to pair must be a model sold in Europe.

The Samsung watch cannot be used with Samsung & Android phones as per below:

  • Go edition and phones without Google Play Store.
  • Android devices that do not have Google Mobile Services. Note some Huawei devices do not have access to the GMS. Please refer to the mobile user guides to confirm if GMS is available.
  • The Android device you wish to pair must be a model sold in Europe – ER.
  • RAM lower than 1.5GB.
  • Any iOS.

What are the benefits of OneNumber?

By connecting your smartwatch with OneNumber, you can stay connected to our network even without your phone nearby or WiFi connection.

OneNumber connectivity is better than hot spotting:

  • Flexibility: You don’t need to have your phone on you; leave your phone at home and use your device wherever
  • Seamless & secure connectivity: No need for public WiFi as you’ll always have a secure, private connection through your mobile phone's data
  • Improved device battery: Sharing data via OneNumber uses less of your phone’s battery life compared to hot spotting

How do I cancel OneNumber?

Cancel OneNumber at any time either by visiting a Vodafone retail store or online at

When the cancellation takes places, your smartwatch will no longer have mobile connectivity. You will receive an SMS informing you that you no longer have Vodafone One Number active.

You'll pay on your invoice, only the days you had active service that month. Vodafone OneNumber can be active again at any time.


Can I buy a OneNumber compatible watch with my upgrade?

Yes. You will be able to purchase a compatible watch with your mobile upgrade.

Can I buy OneNumber as part of a new connection to Vodafone?

Yes. You can purchase OneNumber as part of a new connection to Vodafone.

Is there a contract for the watch or add-on?

There is no contract for OneNumber. OneNumber is a standalone add-on.

It will appear on your bill on a monthly basis and can be cancelled at any time.

If you have purchased your smartwatch with Vodafone, there is no contract associated with it.


If I bought my watch from another retailer (not Vodafone), can I get OneNumber?

Yes. If you purchased a watch from anywhere in Europe and you are a Vodafone mobile customer on the eligible plan, you can purchase OneNumber.

Add this to your plan in-store, online, or through the My Vodafone App.


How will I be billed? 

OneNumber appears on your monthly bill as an add-on, costing €5 per month.

Will I be charged pro-rata? 

Yes. Pro-rata will apply for the OneNumber add-on.

Can I distinguish between a watch call or phone call from my bill?

No, all calls are for the same number.

My phone number is barred for non-payment, can I still use my OneNumber device?

If you are barred for non-payment, the phone and watch are treated the same.

Do I have any limits on the use of voice and data that I can use on the smartwatch?

No. The smartwatch consumes the minutes and data included in the mobile plan you have.

How can I see the call log on the equipment connected to Vodafone One Number?

Make a call: All calls made appear in the history of the device from which you made the call. So, if you make a call from your smartwatch, the call will appear in your watch's call history, not your smartphone's history.

Receive/reject a call: All incoming/rejected calls appear in the history of the equipment that received them. So if you answer a call on your smartwatch, the call log appears on your watch, and may appear (but not always) as a missed call on your smartphone.

Missed calls: All missed calls can be viewed on all devices.


Do call management features like forwarding work on my Smartwatch?

Yes. However, you should have Bluetooth turned on whenever you need to set up call management features (e.g. forwards, show my number, and call waiting), so that your watch can take over the changes.

Will I see calls from my phone & watch separately on my Vodafone bill?

No, calls won’t be separated by device on your bill.

Can you use an Apple handset with the Samsung watch?

No. Only Samsung and Android devices will work with the Samsung watch.

Can I buy OneNumber on a multi-mobile or Family account?

Yes, each mobile line (mobile subscription) will be treated as an individual connection once they are on an eligible mobile plan.

There is only one OneNumber subscription allowed per user.


Can I keep my OneNumber add on if I change mobile plan?

Yes. You must change to a Billpay eligible plan.

If I leave Vodafone Ireland, can I keep OneNumber?

No, OneNumber is only available with Vodafone.

I am a Vodafone Business customer, can I buy a cellular watch?

Anyone on a Vodafone Business Billpay plan can buy the Samsung watches.

However, the OneNumber add-on is only available to some SOHO/small SME customers.


I have bought a Samsung watch from outside of the EU will it work on the Vodafone Ireland Network?   

No, the Smartwatch you want to pair must be a model sold in Europe.  

I want to cancel my contract with a phone and watch with the 14-day cooling-off period - what do I need to do?

For stores 14 day cooling off period only applies if the devices have not been opened and used. If they have been opened and used, then they can only be returned for DOA if faulty. Standard T&C apply as per our in-store policies.

I have lost my watch, can I suspend the One Number service?

If you have lost your OneNumber equipment or it has been stolen and you want to cancel/suspend your OneNumber connectivity plan, contact Vodafone immediately and make them aware of what has happened. You will be responsible for all charges incurred until you tell us that your OneNumber equipment is lost. You can suspend your OneNumber service here

You need to know your My Vodafone username and password to log in. Follow the lost/stolen flow and your eSIM profile will be removed. Once you have a new watch, log back in and activate the service again. Please note, you will still be charged your subscription fee during this time. If you want to cancel the service, you can do so any time here


How does roaming work with Vodafone OneNumber?

The roaming service is not available on your smartwatch. Therefore, you should always travel with your smartphone to foreign destinations, so you can always be connected via Bluetooth.

Can I make emergency calls from my watch while roaming?

You can make emergency voice calls from your smartwatch even if the phone is not connected by Bluetooth. If emergency services need to call you back, the call will be routed to your phone. Please note, the phone needs to be powered on.

Can I transfer the ownership of my account that has the One Number service active?

Yes, this can be done using the transfer of ownership process. The transfer of ownership is completed on the primary number. All services will be transferred.

To transfer the ownership of your phone,  download the application form (PDF, 404 Kb) and scan it to the below address:


Can I do a transfer of ownership and not transfer the One Number service?

Yes. Before starting the change of ownership flow, you must cancel the OneNumber add-on. You can cancel the OneNumber add-on here.

Internet and security

How do I set up email on my phone?

It's easy to set up email on your phone when you use our device guides. Simply go to device guides and choose your phone for step by step guides on how to set up email on your phone.

How do I use my phone as a wireless hotspot?

Make sure you’re connected to the Internet, and then connect your phone to your computer via Bluetooth or using a USB cable. Check out our interactive device guides for step-by-step instructions for your phone. Once you have chosen your phone, look under "Customise", then "Connecting phone and computer".

How can I spot a phishing scam?

Phishing isn't always easy to identify. Look out for things like:

  • Unexpected text/email – try to think if there's a good reason for this business to be contacting you
  • Too good to be true - Check if the text/email says you’ve won an amazing prize without having entered the competition
  • Poor spelling – those committing scams often have weak English language skills
  • The URL/web address of any links – check that it's genuine, isn't unusually long and doesn't include special characters or letters substituted by numbers
  • Requests to act fast – you'll often be urged to take action immediately, otherwise your account will be suspended

You should always avoid any request that sounds vague, unlikely, or too casual, for example: 'our database has been corrupted, please re-send your details.'

Get more details on Vodafone security.


What should I do about SMiShing or phishing scams?

The first thing to do is - nothing

Fraudulent text message

  • Delete the message
  • Don't phone the number – you could be charged a lot of money
  • Don't click on the link – it could infect your device with a virus

Fraudulent email

Do not reply to the email. Don't click on the link. And definitely do not enter or submit any of your personal details.


Are there any tips to keep my mobile phone secure?

Mobile security

With easy access to emails on your smartphone, and things like mobile banking apps, it's more important than ever to know how to keep data on your mobile secure.

  • Set up a password – and keep your phone locked when you're not using it
  • Never store personal details like passwords or PIN numbers in texts or emails
  • If your phone's stolen, tell us straight away – we can blacklist and deactivate it remotely. You should then change any passwords for online accounts you access through your phone as soon as possible (e.g. your online banking password)
  • Never allow application or files to be installed from unknown sources (e.g. for Android apps outside of Android Market)
  • If you go on a mobile website and the URL looks suspicious, close it straight away
  • If you sell your phone or give it away, make sure you complete a factory reset to remove all your personal data from it – you'll find out how in your phone's user guide

Vodafone security

It's really important that you set up a PIN for your voicemail inbox, so only you can access it – and never share it with anyone. If you're going to use your phone abroad you should:

  • Set up a voicemail PIN code before you go
  • If you don't have one set up, the first time you try to access your messages, we'll automatically send one to your mobile

Learn more about keeping your details safe.



Corporate shared roaming bundles

What countries are excluded on corporate shared roaming bundles?

Here's a list of countries which are excluded from corporate shared roaming bundles. Data usage in these countries will incur a charge of €5.00 ex. VAT per MB.

Angola Greenland Libya New Caledonia
Belize Guam Malawi Sao Tome and Principe
Cameroon Guinea Maldives Senegal
Cape Verde Iceland Maritime Mali Seychelles
Cook Islands International Airspace Maritime Timor Leste
Cuba International Waters Mauritania Togo
Djibouti, Republic Of Iraq Mauritius Tunisia
Gambia Lebanon Namibia Uganda

For more information on roaming in Europe and outside Europe, click here.


No service countries

What countries do you not offer service in?

Syria North Sudan
North Korea
Crimea and Sevastopol

For more information on roaming in Europe and outside Europe, click here.


Business roaming rates

What are the roaming rates?

Our standard roaming plan gives you one simple anytime rate in each of our roaming zones. You'll pay these rates if you're not opted into a roaming plan, or if the country you're travelling to isn't covered by a roaming plan. 

In Europe you can use your data, calls and texts just like you would at home for no extra cost. It applies automatically so you don’t need to do anything.


Europe Select Countries
USA & Canada
Data Select
Rest of World
Making calls No extra cost Home rate +5c  ex VAT per min €1.14 ex VAT  €1.64  ex VAT €1.64 ex VAT
Receiving calls FREE 1c per min €1.14 ex VAT €1.64 ex VAT €1.64 ex VAT 
Sending a text No extra cost Home rate + 1c per text 24c ex VAT 24c ex VAT 24c ex VAT
Data No extra cost Home rate + 5c MB €5.00 MB €0.20 MB €5.00 MB


For more information on roaming in Europe and outside Europe, click here.


In which countries do European rates apply?

Austria Lithuania Guernsey Ceuta
Belgium Luxembourg Isle of Man Melilla
Bulgaria Malta Jersey Vatican State
Croatia Netherlands Switzerland Desirade
Cyprus Poland Finland (Aland Islands only) French West Indies
Czech Republic Portugal Gibraltar Bonaire
Denmark Romania French Guyana Curacao
Estonia Slovakia Guadeloupe Saba
Finland Slovenia Martinique Saint Barthelemy
France Spain Saint Martin Saint Eustatius 
Germany Sweden Reunion  Saint Kitts and Nevis
Greece United Kingdom Mayotte Saint Maarten
Hungary Iceland Azores Suriname
Italy Liechtenstein Madeira  
Latvia Norway Canary Islands  

For more information on roaming in Europe and outside Europe, click here.


In which countries do Select Countries rates apply?

Albania Kosovo
San Marino

For more information on roaming in Europe and outside Europe, click here.


In which countries do Data Select rates apply?

Bosnia-Herzegovina Macedonia

For more information on roaming in Europe and outside Europe, click here.


In which countries do Rest of the World rates apply?

Afghanistan Dominica,  Libya Samoa
Algeria Dominican Republic Macau Sao Tome & Principe
American Samoa Ecuador Madagascar Satellite
Andorra Egypt Malawi Saudi Arabia
Angola El Salvador Malaysia Senegal
Anguilla Equatorial Guinea Maldives Seychelles
Antigua & Barbuda Eritrea Mali Sierra Leone
Argentina Ethiopia Mauritania Singapore
Armenia, Republic of Falkland Islands, Malvinas Mauritius Solomon Islands
Aruba Faroe Islands Mexico Somalia
Australia Fiji Micronesia, Federated states South Africa
Azerbaijan, Republic of French Polynesia Moldova, Republic of South Sudan
Bahamas Gabon Mongolia Sri Lanka
Bahrain, Kingdom of Gambia Montserrat Sudan
Bangladesh Georgia Morocco Swaziland
Barbados Georgia (Abkhazia) Mozambique Syria
Belarus Ghana Myanmar Taiwan
Belize Greenland Namibia Tajikistan
Benin Grenada Nauru Tanzania
Bermuda Guam Nepal Thailand
Bhutan Guatemala New Caledonia Timor l'Este
Bolivia Guinea New Zealand Togo
Botswana Guinea-Bissau Nicaragua Tonga
Brazil Guyana Niger Trinidad & Tobago
Brunei Darussalam Haiti Nigeria Tunisia
Burkina Faso Honduras Norfolk Island Turkey
Burundi Hong Kong Northern Mariana Islands Turkmenistan
Cambodia,  India Oman, Sultanate of Turks & Caicos Islands
Cameroon Indonesia Pakistan Uganda
Cape Verde Iran Palau, Republic of Ukraine
Cayman Islands Iraq Palestine, State of United Arab Emirates
Central African Republic Israel Panama, Republic of Uruguay
Chad Jamaica Papua New Guinea Uzbekistan
Chile Japan Paraguay Vanuatu
China, Peoples Republic Jordan Peru Venezuela
Colombia Kazakhstan Philippines Vietnam
Comoros Kenya Puerto Rico Virgin Islands, British
Congo Korea, Republic of Qatar Virgin Islands, US
Congo, Dem Republic of Kuwait Russia Yemen
Cook Islands Kyrgyzstan Rwanda, Republic of Zambia
Costa Rica Lao  Saint Kitts and Nevis Zimbabwe
Cote d'Ivoire Lebanon Saint Lucia  
Cuba Lesotho Saint Pierre et Miquelon
Djibouti, Republic of Liberia St Vincent & Grenadines

For more information on roaming in Europe and outside Europe, click here.


Legacy roaming offers

What are the Passport Mobile Internet rates?

SERVICE ANNOUCEMENT: Vodafone Passport Mobile Internet will no longer be available from 13th September 2023. The service will be removed from this date for any Customers who are opted in to Vodafone Passport Mobile Internet. No further action is required.

You may continue to use Passport Data until this date.

Standard data rates will apply when travelling outside of Europe. Changes to the standard data rates will be announced in September. Red Roaming rates apply in Red Roaming countries for customers opted into Red Roaming.

Once you arrive in your roaming destination, Vodafone will send you a SMS with rate details if you are opted into receiving Roaming SMS Welcome messages.

The latest Standard Roaming rates are always available on this page of our website. Check here for further updates.


  Select Countries Rest of the World
 Daily cost €1.63 ex VAT €4.06 ex VAT
 Daily allowance 50 MB 10 MB
 Additional usage €0.20 MB ex VAT €3.00 MB ex VAT

Terms and conditions apply

For more information on roaming in Europe and outside Europe, click here.


In which countries do the Passport Mobile Internet - Select Countries rates apply?

Albania Montenegro
Bosnia-Herzegovina Serbia
Macedonia Turkey

For more information on roaming in Europe and outside Europe, click here.


In which countries do the Passport Mobile Internet - Rest of the World rates apply?

Argentina Egypt Jamaica Russian Federation
Australia Guadeloupe Japan Saudi Arabia
Bahrain Hong Kong Kenya Singapore
Belarus Iceland Kuwait South Africa
Bermuda India Malaysia Sri Lanka
Brazil Indonesia Mexico Thailand
Canada Israel New Zealand Ukraine
China   Pakistan United Arab Emirates
Colombia   Philippines USA

For more information on roaming in Europe and outside Europe, click here.


What are the Vodafone Connect Abroad rates?

  Select Countries Rest of the World
 Daily cost €8.00 ex VAT €15.00 ex VAT
 Daily allowance 500 MB 100 MB
 Monthly cost €45.00 ex VAT €45.00 ex VAT
 Monthly allowance 1 GB
200 MB*
 Additional usage €0.20 MB ex VAT €5.00 MB ex VAT

*Please note the Vodafone Connect Abroad bundles can be used both in Europe and in the Rest of the World zone

Terms and conditions apply

For more information on roaming in Europe and outside Europe, click here.


In which countries do the Vodafone Connect Abroad - Select Countries rates apply?

Albania Monaco
Belarus Serbia

For more information on roaming in Europe and outside Europe, click here.


In which countries do the Vodafone Connect Abroad - Rest of the World rates apply?

Argentina Egypt Kenya
Saudi Arabia
Australia Guadeloupe Kuwait
Bahrain Hong Kong Malaysia
South Africa
Bermuda Iceland Mexico
Sri Lanka
Brazil India New Zealand
Canada Indonesia Pakistan
China Israel Philippines
Colombia Jamaica Russian Federation
United Arab Emirates
  Japan   USA

For more information on roaming in Europe and outside Europe, click here.


Cost and billing

How much does it cost to use my phone abroad?

First you need to know where you are going and then you can check the costs.

For more information on roaming in Europe and outside Europe, click here.


Will data roaming spend be included in my spend cap?

Yes, all of your data roaming spend is included in your spend cap.

For example; if you are on a data roaming price plan the rental for this plan, along with any spend you accumulate should you use outside your bundle, is all included in the spend accumulated towards the cap. This means that, when we send you a spend notification, the amount represents your total spend on data roaming to date in that monthly billing period. This means there should be no surprises on your bill at the end of the month.

For more information on roaming in Europe and outside Europe, click here.


What if I'm already on an offer with roaming in Europe at no extra cost like RED Business?

You can continue to use your plan in Europe just like you would at home, with access to unlimited calls and texts back to Ireland and within the country you’re visiting, as well as your home data and international allowance in 32 European destinations.

It's also free to receive calls and texts from home when you are travelling in Europe, helping you stay connected with friends and family.

Plus, you get access to our best value roaming rates when you travel outside of Europe, at €2.43 a day in USA or Canada and €4.06 a day in Rest of the World destinations.

For more information on roaming in Europe and outside Europe, click here.


Using data abroad

Can I use my phone at sea and in flight?

While we cannot guarantee coverage when you're travelling at sea, customers may be able to pick up some maritime service providers. Some airlines now allow passengers to use their mobiles during flights.

When available

  • Making and receiving a call will cost €2.99 per minute.
  • Sending a text costs 70c and receiving a text is free.
  • Mobile internet and mobile broadband costs €0.02 per MB when roaming while travelling by sea.
  • Mobile internet and mobile broadband costs €0.25 per MB when roaming while travelling by air.

All pricing is quoted including VAT.

For more information on roaming in Europe and outside Europe, click here.


What are data roaming spend caps?

We have introduced spend caps and spend notifications for data roaming so it's easier for you to control costs when you access email or the internet from abroad.

For bill customers there are two monthly spend caps. The standard spend cap is €50 (ex. VAT). There is also a roaming upper spend cap. The €50 (ex. VAT) spend cap equates to about 10MB of data usage, enough to view about 200 emails or 80 web pages.

Find out more about data spend caps.

For more information on roaming in Europe and outside Europe, click here.


How do data spend caps work?

When you use data abroad, you will now receive a text message - well before you reach your monthly spend cap - telling you how much you've spent on data roaming so far in the month. When you reach the spend cap, you will receive another text notifying you of this.

The text message will be sent to your mobile phone inbox, or to the SMS inbox on your mobile broadband dashboard or tablet device.

For more information on roaming in Europe and outside Europe, click here.


How do I receive spend cap notifications?

Roaming spend cap notifications will be sent by text message to your phone, tablet or Mobile Broadband device.

Mobile Broadband customers will need to check the SMS inbox that was installed with your Vodafone software to view the notification.

For more information on roaming in Europe and outside Europe, click here.


How much can I spend before data roaming spend caps are applied?

For bill pay customers there are two monthly spend caps. The standard spend cap is €50 (ex. VAT) and equates to about 10MB of data usage, enough to view about 200 emails or 80 web pages. There is also a roaming upper spend cap.

Initially you will receive the €50 (ex. VAT) spend cap notification and if you continue to use past this spend cap you'll then receive the upper spend cap message. This spend cap will apply to your billing period if you are a bill pay customer.

For more information on roaming in Europe and outside Europe, click here.


What happens when I reach my data spend cap?

When you reach the spend cap, you will be barred from roaming, unless you have already chosen to extend past the cap. You can choose to extend past the cap at any time and instructions will be included in your notification messages.

If you choose not to extend past the cap you will remain barred for the remainder of the billing period.

For more information on roaming in Europe and outside Europe, click here.


Will data spend caps be applied outside of the EU?

Yes. We have implemented the spend caps and notifications across the board for simplicity and to give you a consistent user experience. So, regardless of where you travel outside of the Republic of Ireland the relevant spend cap will be applied to your account for data roaming usage.

For more information on roaming in Europe and outside Europe, click here.


Can I use my phone if I'm barred from data roaming?

Yes you can. You can still use your phone to make and receive calls and to send and receive text messages. And if you are using a modem you will still be able to send and receive text messages.

For more information on roaming in Europe and outside Europe, click here.


Transfer of ownership

How do I transfer ownership of a mobile phone account?

It's easy to transfer the ownership of your phone. The account will be successfully transferred once the below downloadable form is fully completed by the existing Vodafone customer and the new customer.

Download the application form

To ensure we process your request quickly and efficiently we advise customers to download the application form (PDF, 404 Kb) and scan it to the below address:

Things to note

Please note that direct debit is a mandatory requirement and must be filled out by the new customer in order for the transfer to be completed and there is no carry over of unused inclusive minutes, texts or data.

For legacy tariffs that are no longer available, you will be required to select a new tariff.

Full details on all our post pay tariffs can be found here.

Need help?

Simply phone 1907

If you need support from abroad call +353 1203 7210

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