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Mobile Support | Vodafone Business | Vodafone Ireland

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Online billing

What is online billing?

As part of our ongoing efforts to help sustain the planet, Vodafone are no longer printing paper bills and moving you to online billing. This means that, instead of receiving your bill by post, you will be able to view and manage your bill online on My Vodafone.
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How do I access online billing?

You can view your account online, by simply registering or logging into My Vodafone using your Key Account Contact mobile number.
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I would like to receive my bill via email – is this possible?

If you have only one mobile number on your account, you can receive your bill via email. To receive your bill directly to your mailbox, log into My Vodafone, go to Account, and in Billing Details update invoice format to "email".


If you have more than one number on your account, you can view bills for these numbers by logging into My Vodafone

 

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Are there other online billing resources available?

See our online guide on paperless billing here.

Or, check out our video tutorial on paperless billing here.

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Want to talk to someone about your online billing?

Our care team are happy to help via the Chat function on this page, you can also call 1907.
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Business plans

Business Unlimited plan

How do I get unlimited data?

You can now get unlimited data with Vodafone. 

See our full range of Business plans and exactly what’s included in each to choose the right one for you here.

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Is unlimited data really unlimited?

No matter what Business Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. If you are on RED Business Unlimited Max, you’ll have unlimited data to use in Ireland, Europe, the US and Canada. 

See our full range of Business plans and exactly what’s included in each plan here.

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What is included when I roam on a RED Business Unlimited plan?

Vodafone customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. Outside Europe in a RED Roaming country, you get unlimited calls and texts home and within the visited country and 30GB of data per month. All this for €3.24 or €4.06 a day depending on where you go. 

For more information on roaming in Europe and outside Europe, click here.

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What is mobile speed?

No matter what Business Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. Our plans come with different maximum mobile data speeds, to match how you use your data. 

Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device. 

Not everyone uses their phone in the same way. Our Business Unlimited plans are built to match how you use yours. For more information on speeds and how we recommend using each Business plan for data click here.

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What mobile data speed will I avail of when I roam?  

You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country. 
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How do I join a RED Business Unlimited plan?

The easiest way to sign up for a RED Business Unlimited plan is online. 

If you are new to Vodafone see our Business plans page where you can see all the details of our Business Unlimited plans. You can then call our Sales team or request a callback.

If you are an existing Vodafone customer and wish to sign up to a Business Unlimited plan please log into My Vodafone and select your Business plan or request a callback and an agent will assist you.

If you have never accessed My Vodafone before you can register easily here

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I am already signed up to a Vodafone Business plan, can I move to a RED Business Unlimited plan?

Yes – if you’re already a Vodafone Business Bill Pay customer, you can move to an Business Unlimited plan. Connect with our live chat by clicking the Chat button on this screen for more information on changing your Business plan. 

See our Business Bill Pay plans to figure out which option suits you best.

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Why can't I access all Business plans when I try to update my plan on My Vodafone?

Plan availability is subject to your current contract. All eligible Business plans which you can move to will be displayed.
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Will my current Business plan automatically update to Unlimited? 

Plans will not update automatically. You must choose which Business Unlimited plan best suits your needs, upgrade through My Vodafone or via a sales agent and agree to the terms of your new plan in order to activate the new plan. 
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Have a different question about Vodafone Business plans?

Plans will not update automatically. You must choose which Business Unlimited plan best suits your needs, upgrade through My Vodafone or via a sales agent and agree to the terms of your new plan in order to activate the new plan. 
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One Net Express

What happens if the mobile network goes down?

In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.

If you need back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of any disruption for the duration of the outage

One Net Express terms & conditions.

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Is One Net Express secure?

Yes. Vodafone applies the same security policies to the Vodafone One Net Express solution as it does to its mobile phone network.
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How is my data protected?

All desk phones using One Net Express use rigorous encryption algorithms to protect our clients' information.
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How am I billed for One Net Express?

A bill is issued on the 14th of every month with Vodafone One Net Express.
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If we don't answer a customer's call will they still be charged?

Yes they will. When customers call your One Net Express landline number a message will be played advising them “Please hold the line while we transfer your call”. As with a normal PABX, once the message is played it is deemed a connection. In order to maximise your company's chances of answering all your customer calls, we advise you to have a hunt group set up. You also have the ability to tailor the recorded message to your own requirements.
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OneNumber

What is Vodafone OneNumber?

With Vodafone OneNumber, you can use your same number and mobile plan with your smartwatch.

Make and receive calls, browse smartwatch apps, and stream music - all without having to have your smartphone on you.

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What does OneNumber cost?

Get a OneNumber Connectivity Plan for your smartwatch for €5 a month. This cost is added to your existing Vodafone bill.  
You can cancel OneNumber at any time.
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What smartwatches are eligible for OneNumber?

Samsung cellular enabled smartwatches are eligible for OneNumber.;

  • Galaxy Watch 5 Pro 45MM LTE
  • Galaxy Watch 5 44MM LTE
  • Galaxy Watch 5 40MM LTE
  • Galaxy Watch 4 40MM LTE
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What are the benefits of OneNumber?

By connecting your smartwatch with OneNumber, you can stay connected to our network even without your phone nearby or WiFi connection.

OneNumber connectivity is better than hot spotting:

  • Flexibility: You don’t need to have your phone on you; leave your phone at home and use your device wherever
  • Seamless & secure connectivity: No need for public WiFi as you’ll always have a secure, private connection through your mobile phone's data
  • Improved device battery: Sharing data via OneNumber uses less of your phone’s battery life compared to hot spotting
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Can I keep my OneNumber add on if I change mobile plan?

Yes. You must change to a Billpay eligible plan.
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What mobile plan do I need to have?

You must be a Vodafone Business mobile Bill pay customer to use OneNumber.

The eligible plans are listed below;

  • RED Business Lite
  • RED Business Unlimited
  • RED Business Unlimited Max
  • RED Business Unlimited Sim Only
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Can you use an Apple handset with the Samsung watch?

No. Only Samsung and Android devices will work with the Samsung watch.
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I want to cancel my contract with a phone and watch with the 14-day cooling-off period - what do I need to do?

For stores 14 day cooling off period only applies if the devices have not been opened and used. If they have been opened and used, then they can only be returned for DOA if faulty. Standard T&C apply as per our in-store policies.
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Can I transfer the ownership of my account that has the One Number service active?

Yes, this can be done using the transfer of ownership process. The transfer of ownership is completed on the primary number. All services will be transferred.

To transfer the ownership of your phone,  download the application form (PDF, 404 Kb) and scan it to the below address:

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How do I cancel OneNumber?

Cancel OneNumber at any time either by visiting a Vodafone retail store or online at https://onenumber.vodafone.com/ie

When the cancellation takes places, your smartwatch will no longer have mobile connectivity. You will receive an SMS informing you that you no longer have Vodafone One Number active.

You'll pay on your invoice, only the days you had active service that month. Vodafone OneNumber can be active again at any time.

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If I leave Vodafone Business, can I keep OneNumber?

.No, OneNumber is only available with Vodafone.
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Internet and security

How do I set up email on my phone?

It's easy to set up email on your phone when you use our device guides. Simply go to device guides and choose your phone for step by step guides on how to set up email on your phone.
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How do I use my phone as a wireless hotspot?

Make sure you’re connected to the Internet, and then connect your phone to your computer via Bluetooth or using a USB cable. Check out our interactive device guides for step-by-step instructions for your phone. Once you have chosen your phone, look under "Customise", then "Connecting phone and computer".
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How can I spot a phishing scam?

Phishing isn't always easy to identify. Look out for things like:

  • Unexpected text/email – try to think if there's a good reason for this business to be contacting you
  • Too good to be true - Check if the text/email says you’ve won an amazing prize without having entered the competition
  • Poor spelling – those committing scams often have weak English language skills
  • The URL/web address of any links – check that it's genuine, isn't unusually long and doesn't include special characters or letters substituted by numbers
  • Requests to act fast – you'll often be urged to take action immediately, otherwise your account will be suspended

You should always avoid any request that sounds vague, unlikely, or too casual, for example: 'our database has been corrupted, please re-send your details.'

Get more details on Vodafone security.

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What should I do about SMiShing or phishing scams?

The first thing to do is - nothing


Fraudulent text message

  • Delete the message
  • Don't phone the number – you could be charged a lot of money
  • Don't click on the link – it could infect your device with a virus

Fraudulent email

Do not reply to the email. Don't click on the link. And definitely do not enter or submit any of your personal details.

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Are there any tips to keep my mobile phone secure?

Mobile security

With easy access to emails on your smartphone, and things like mobile banking apps, it's more important than ever to know how to keep data on your mobile secure.

  • Set up a password – and keep your phone locked when you're not using it
  • Never store personal details like passwords or PIN numbers in texts or emails
  • If your phone's stolen, tell us straight away – we can blacklist and deactivate it remotely. You should then change any passwords for online accounts you access through your phone as soon as possible (e.g. your online banking password)
  • Never allow application or files to be installed from unknown sources (e.g. for Android apps outside of Android Market)
  • If you go on a mobile website and the URL looks suspicious, close it straight away
  • If you sell your phone or give it away, make sure you complete a factory reset to remove all your personal data from it – you'll find out how in your phone's user guide

Vodafone security

It's really important that you set up a PIN for your voicemail inbox, so only you can access it – and never share it with anyone. If you're going to use your phone abroad you should:

  • Set up a voicemail PIN code before you go
  • If you don't have one set up, the first time you try to access your messages, we'll automatically send one to your mobile

Learn more about keeping your details safe.

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Not finding an answer to your internet and security query?

Get the answer you’re looking for with the help of our care team through Chat or call 1907
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Roaming

Corporate shared roaming bundles

What countries are excluded on corporate shared roaming bundles?

Here's a list of countries which are excluded from corporate shared roaming bundles. Data usage in these countries will incur a charge of €5.00 ex. VAT per MB.

Angola Greenland Libya New Caledonia
Belize Guam Malawi Sao Tome and Principe
Cameroon Guinea Maldives Senegal
Cape Verde Iceland Maritime Mali Seychelles
Cook Islands International Airspace Maritime Timor Leste
Cuba International Waters Mauritania Togo
Djibouti, Republic Of Iraq Mauritius Tunisia
Gambia Lebanon Namibia Uganda

For more information on roaming in Europe and outside Europe, click here.

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No service countries

What countries do you not offer service in?

Syria North Sudan
North Korea
Crimea and Sevastopol

For more information on roaming in Europe and outside Europe, click here.

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Business roaming rates

What are the roaming rates?

Our standard roaming plan gives you one simple anytime rate in each of our roaming zones. You'll pay these rates if you're not opted into a roaming plan, or if the country you're travelling to isn't covered by a roaming plan. 

In Europe you can use your data, calls and texts just like you would at home for no extra cost. It applies automatically so you don’t need to do anything.

 



Europe Select Countries
USA & Canada
Data Select
Rest of World
Making calls No extra cost Home rate +5c  ex VAT per min €1.14 ex VAT  €1.64  ex VAT €1.64 ex VAT
Receiving calls FREE 1c per min €1.14 ex VAT €1.64 ex VAT €1.64 ex VAT 
Sending a text No extra cost Home rate + 1c per text 24c ex VAT 24c ex VAT 24c ex VAT
Receiving a text FREE FREE FREE FREE FREE
Data No extra cost Home rate + 5c MB €5.00 MB €0.20 MB €5.00 MB

 

For more information on roaming in Europe and outside Europe, click here.

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In which countries do European rates apply?

Austria Lithuania Guernsey Ceuta
Belgium Luxembourg Isle of Man Melilla
Bulgaria Malta Jersey Vatican State
Croatia Netherlands Switzerland Desirade
Cyprus Poland Finland (Aland Islands only) French West Indies
Czech Republic Portugal Gibraltar Bonaire
Denmark Romania French Guyana Curacao
Estonia Slovakia Guadeloupe Saba
Finland Slovenia Martinique Saint Barthelemy
France Spain Saint Martin Saint Eustatius 
Germany Sweden Reunion  Saint Kitts and Nevis
Greece United Kingdom Mayotte Saint Maarten
Hungary Iceland Azores Suriname
Italy Liechtenstein Madeira  
Latvia Norway Canary Islands  

For more information on roaming in Europe and outside Europe, click here.

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In which countries do Select Countries rates apply?

Albania Kosovo
Monaco
San Marino

For more information on roaming in Europe and outside Europe, click here.

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In which countries do Data Select rates apply?

Bosnia-Herzegovina Macedonia
Montenegro
Serbia

For more information on roaming in Europe and outside Europe, click here.

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In which countries do Rest of the World rates apply?

Afghanistan Dominica,  Libya Samoa
Algeria Dominican Republic Macau Sao Tome & Principe
American Samoa Ecuador Madagascar Satellite
Andorra Egypt Malawi Saudi Arabia
Angola El Salvador Malaysia Senegal
Anguilla Equatorial Guinea Maldives Seychelles
Antigua & Barbuda Eritrea Mali Sierra Leone
Argentina Ethiopia Mauritania Singapore
Armenia, Republic of Falkland Islands, Malvinas Mauritius Solomon Islands
Aruba Faroe Islands Mexico Somalia
Australia Fiji Micronesia, Federated states South Africa
Azerbaijan, Republic of French Polynesia Moldova, Republic of South Sudan
Bahamas Gabon Mongolia Sri Lanka
Bahrain, Kingdom of Gambia Montserrat Sudan
Bangladesh Georgia Morocco Swaziland
Barbados Georgia (Abkhazia) Mozambique Syria
Belarus Ghana Myanmar Taiwan
Belize Greenland Namibia Tajikistan
Benin Grenada Nauru Tanzania
Bermuda Guam Nepal Thailand
Bhutan Guatemala New Caledonia Timor l'Este
Bolivia Guinea New Zealand Togo
Botswana Guinea-Bissau Nicaragua Tonga
Brazil Guyana Niger Trinidad & Tobago
Brunei Darussalam Haiti Nigeria Tunisia
Burkina Faso Honduras Norfolk Island Turkey
Burundi Hong Kong Northern Mariana Islands Turkmenistan
Cambodia,  India Oman, Sultanate of Turks & Caicos Islands
Cameroon Indonesia Pakistan Uganda
Cape Verde Iran Palau, Republic of Ukraine
Cayman Islands Iraq Palestine, State of United Arab Emirates
Central African Republic Israel Panama, Republic of Uruguay
Chad Jamaica Papua New Guinea Uzbekistan
Chile Japan Paraguay Vanuatu
China, Peoples Republic Jordan Peru Venezuela
Colombia Kazakhstan Philippines Vietnam
Comoros Kenya Puerto Rico Virgin Islands, British
Congo Korea, Republic of Qatar Virgin Islands, US
Congo, Dem Republic of Kuwait Russia Yemen
Cook Islands Kyrgyzstan Rwanda, Republic of Zambia
Costa Rica Lao  Saint Kitts and Nevis Zimbabwe
Cote d'Ivoire Lebanon Saint Lucia  
Cuba Lesotho Saint Pierre et Miquelon
Djibouti, Republic of Liberia St Vincent & Grenadines

For more information on roaming in Europe and outside Europe, click here.

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Legacy roaming offers

What are the Passport Mobile Internet rates?

SERVICE ANNOUCEMENT: Vodafone Passport Mobile Internet will no longer be available from 13th September 2023. The service will be removed from this date for any Customers who are opted in to Vodafone Passport Mobile Internet. No further action is required.

You may continue to use Passport Data until this date.

Standard data rates will apply when travelling outside of Europe. Changes to the standard data rates will be announced in September. Red Roaming rates apply in Red Roaming countries for customers opted into Red Roaming.

Once you arrive in your roaming destination, Vodafone will send you a SMS with rate details if you are opted into receiving Roaming SMS Welcome messages.

The latest Standard Roaming rates are always available on this page of our website. Check here for further updates.

 

  Select Countries Rest of the World
 Daily cost €1.63 ex VAT €4.06 ex VAT
 Daily allowance 50 MB 10 MB
 Additional usage €0.20 MB ex VAT €3.00 MB ex VAT
   

Terms and conditions apply

For more information on roaming in Europe and outside Europe, click here.

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In which countries do the Passport Mobile Internet - Select Countries rates apply?

Albania Montenegro
Bosnia-Herzegovina Serbia
Macedonia Turkey
Monaco

For more information on roaming in Europe and outside Europe, click here.

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In which countries do the Passport Mobile Internet - Rest of the World rates apply?

Argentina Egypt Jamaica Russian Federation
Australia Guadeloupe Japan Saudi Arabia
Bahrain Hong Kong Kenya Singapore
Belarus Iceland Kuwait South Africa
Bermuda India Malaysia Sri Lanka
Brazil Indonesia Mexico Thailand
Canada Israel New Zealand Ukraine
China   Pakistan United Arab Emirates
Colombia   Philippines USA

For more information on roaming in Europe and outside Europe, click here.

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What are the Vodafone Connect Abroad rates?

  Select Countries Rest of the World
 Daily cost €8.00 ex VAT €15.00 ex VAT
 Daily allowance 500 MB 100 MB
 Monthly cost €45.00 ex VAT €45.00 ex VAT
 Monthly allowance 1 GB
200 MB*
 Additional usage €0.20 MB ex VAT €5.00 MB ex VAT

*Please note the Vodafone Connect Abroad bundles can be used both in Europe and in the Rest of the World zone

Terms and conditions apply

For more information on roaming in Europe and outside Europe, click here.

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In which countries do the Vodafone Connect Abroad - Select Countries rates apply?

Albania Monaco
Belarus Serbia
Bosnia-Herzegovina
Kosovo

For more information on roaming in Europe and outside Europe, click here.

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In which countries do the Vodafone Connect Abroad - Rest of the World rates apply?

Argentina Egypt Kenya
Saudi Arabia
Australia Guadeloupe Kuwait
Singapore
Bahrain Hong Kong Malaysia
South Africa
Bermuda Iceland Mexico
Sri Lanka
Brazil India New Zealand
Thailand
Canada Indonesia Pakistan
Turkey
China Israel Philippines
Ukraine
Colombia Jamaica Russian Federation
United Arab Emirates
  Japan   USA

For more information on roaming in Europe and outside Europe, click here.

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Cost and billing

How much does it cost to use my phone abroad?

First you need to know where you are going and then you can check the costs.

For more information on roaming in Europe and outside Europe, click here.

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Will data roaming spend be included in my spend cap?

Yes, all of your data roaming spend is included in your spend cap.

For example; if you are on a data roaming price plan the rental for this plan, along with any spend you accumulate should you use outside your bundle, is all included in the spend accumulated towards the cap. This means that, when we send you a spend notification, the amount represents your total spend on data roaming to date in that monthly billing period. This means there should be no surprises on your bill at the end of the month.

For more information on roaming in Europe and outside Europe, click here.

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What if I'm already on an offer with roaming in Europe at no extra cost like RED Business?

You can continue to use your plan in Europe just like you would at home, with access to unlimited calls and texts back to Ireland and within the country you’re visiting, as well as your home data and international allowance in 32 European destinations.

It's also free to receive calls and texts from home when you are travelling in Europe, helping you stay connected with friends and family.

Plus, you get access to our best value roaming rates when you travel outside of Europe, at €2.43 a day in USA or Canada and €4.06 a day in Rest of the World destinations.

For more information on roaming in Europe and outside Europe, click here.

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Using data abroad

Can I use my phone at sea and in flight?

While we cannot guarantee coverage when you're travelling at sea, customers may be able to pick up some maritime service providers. Some airlines now allow passengers to use their mobiles during flights.

When available

  • Making and receiving a call will cost €2.99 per minute.
  • Sending a text costs 70c and receiving a text is free.
  • Mobile internet and mobile broadband costs €0.02 per MB when roaming while travelling by sea.
  • Mobile internet and mobile broadband costs €0.25 per MB when roaming while travelling by air.

All pricing is quoted including VAT.

For more information on roaming in Europe and outside Europe, click here.

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What are data roaming spend caps?

We have introduced spend caps and spend notifications for data roaming so it's easier for you to control costs when you access email or the internet from abroad.

For bill customers there are two monthly spend caps. The standard spend cap is €50 (ex. VAT). There is also a roaming upper spend cap. The €50 (ex. VAT) spend cap equates to about 10MB of data usage, enough to view about 200 emails or 80 web pages.

Find out more about data spend caps.

For more information on roaming in Europe and outside Europe, click here.

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How do data spend caps work?

When you use data abroad, you will now receive a text message - well before you reach your monthly spend cap - telling you how much you've spent on data roaming so far in the month. When you reach the spend cap, you will receive another text notifying you of this.

The text message will be sent to your mobile phone inbox, or to the SMS inbox on your mobile broadband dashboard or tablet device.

For more information on roaming in Europe and outside Europe, click here.

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How do I receive spend cap notifications?

Roaming spend cap notifications will be sent by text message to your phone, tablet or Mobile Broadband device.

Mobile Broadband customers will need to check the SMS inbox that was installed with your Vodafone software to view the notification.

For more information on roaming in Europe and outside Europe, click here.

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How much can I spend before data roaming spend caps are applied?

For bill pay customers there are two monthly spend caps. The standard spend cap is €50 (ex. VAT) and equates to about 10MB of data usage, enough to view about 200 emails or 80 web pages. There is also a roaming upper spend cap.

Initially you will receive the €50 (ex. VAT) spend cap notification and if you continue to use past this spend cap you'll then receive the upper spend cap message. This spend cap will apply to your billing period if you are a bill pay customer.

For more information on roaming in Europe and outside Europe, click here.

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What happens when I reach my data spend cap?

When you reach the spend cap, you will be barred from roaming, unless you have already chosen to extend past the cap. You can choose to extend past the cap at any time and instructions will be included in your notification messages.

If you choose not to extend past the cap you will remain barred for the remainder of the billing period.

For more information on roaming in Europe and outside Europe, click here.

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Will data spend caps be applied outside of the EU?

Yes. We have implemented the spend caps and notifications across the board for simplicity and to give you a consistent user experience. So, regardless of where you travel outside of the Republic of Ireland the relevant spend cap will be applied to your account for data roaming usage.

For more information on roaming in Europe and outside Europe, click here.

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Can I use my phone if I'm barred from data roaming?

Yes you can. You can still use your phone to make and receive calls and to send and receive text messages. And if you are using a modem you will still be able to send and receive text messages.

For more information on roaming in Europe and outside Europe, click here.

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Have another Roaming question you’d like an answer to?

Our care team are online and here to help, just tap on Chat. You can also call 1907.
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Transfer of ownership

How do I transfer ownership of a mobile phone account?

It's easy to transfer the ownership of your phone. The account will be successfully transferred once the below downloadable form is fully completed by the existing Vodafone customer and the new customer.

Download the application form

To ensure we process your request quickly and efficiently we advise customers to download the application form (PDF, 404 Kb) and scan it to the below address:

Things to note

Please note that direct debit is a mandatory requirement and must be filled out by the new customer in order for the transfer to be completed and there is no carry over of unused inclusive minutes, texts or data.

For legacy tariffs that are no longer available, you will be required to select a new tariff.

Full details on all our post pay tariffs can be found here.

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Need more information about transfer of ownership?

Our care team are ready to help, just open the Chat function or call 1907.
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General

Premium rate services

What are premium rate services?

Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc

Telephone services

  • These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.

Text (SMS) services

  • These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.

You can stop or unsubscribe from these services.

 

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How do I stop receiving text messages from 5XXXX numbers?

Easy! Just text the word STOP!

To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.

You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.

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Who sent me these premium rate messages?

If you would like further information or would like to contact the company providing the 5XXXX shortcode, you can use the search facility on the ComReg website www.comreg.ie/premium-rate
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eSIM

What is an eSIM?

An eSIM is an industry-standard digital SIM that is already installed on certain smartphones. It allows you to activate a mobile plan from your network provider without having to use a physical SIM.
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What are the benefits of an eSIM?

Here are some of the reasons to use an eSIM:

  • Convenience: Because there is no physical SIM card, you can easily activate your eSIM at any time through My Vodafone.
  • Space-saving: Some phone designs can be more compact or allocate space for other components because there's no need for a SIM card slot.
  • Multiple profiles: eSIM technology allows you to store multiple profiles on your mobile, meaning you can store multiple plans and phone numbers.
  • Flexibility: With eSIM, you can switch mobile network or plans without needing and having to wait for a physical SIM card.
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How do I check if my phone works with eSIM?

Our device guides will be able to help you find what phones are compatible with eSIM. You can also check your device manual or manufacturer website to see if your phone works with eSIM.
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How do I activate and set up eSIM?

First you need to check four things:

  • You must have your eSIM compatible phone available and an eSIM profile ordered on your Vodafone account.
  • If you need to order an eSIM profile you can do this through the Chat button on this page.
  • Have an active Wi-Fi connection on your phone.
  • Find out how to activate your eSIM on your specific phone by following our device guides.

New Vodafone customer eSIM activation steps:

For SOHO and SME customers

  • Login to My Vodafone using your laptop, tablet or an alternative phone and click ‘My SIM.’. You will then see a QR code and confirmation code on the screen.
  • Go to device setting on your eSIM capable phone and scan the eSIM QR code using your phone’s camera.
  • Enter confirmation code when prompted.
  • Once the eSIM profile is successfully enabled, return to ‘My SIM’ on My Vodafone and click ‘Activate eSIM’.

Existing Vodafone customers/swap to eSIM:

You will need to request a SIM swap through Chat on this page. SIM swap typically takes 15 minutes to setup.

Once this is complete:

  • Go back to eSIM on My Vodafone.
  • You will then see a QR code and confirmation code on the screen.
  • Go to device settings on your eSIM capable device and scan the eSIM QR code using your phone’s camera.
  • Enter confirmation code when prompted.
  • Once the eSIM profile is successfully enabled, return to ‘My SIM’ on My Vodafone and click ‘Activate eSIM’.
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I don’t have access to my QR code – how can I activate my eSIM?

If you are unable to access My Vodafone to scan your QR code, you will need to manually input your eSIM activation and confirmation codes into your phone.

  • These codes can be retrieved either with the help of our advisors in our retail stores or via our Chat button on this page.
  • Once you have your codes, our device guides will take you through the activation process.
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How do I set up eSIM on my dual SIM phone?

If your phone supports eSIM and a physical SIM, you can have both.

To activate your eSIM, follow the steps in ‘How do I activate and set up eSIM’ FAQ above.

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How do I delete an eSIM profile from my phone?

Follow the steps below to remove an eSIM profile from your phone.

Please note: If you choose to delete your eSIM profile, your profile will be permanently deleted, and you will not be able to recover it.

For Android devices:

  • Select ‘Settings’.
  • Then ‘Connections’.
  • Next tap ‘Mobile Network,’ then ‘Advanced’.
  • Select ‘Mobile Service Provider’ (or SIM card Manager).
  • Select the eSIM profile you want to erase.
  • Tap ‘Remove’.
  • Confirm your choice by clicking ‘Remove’ once again.
  • Your eSIM profile is now erased.

For Apple devices:

  • Go to ‘Settings’.
  • Tap either ‘Cellular’ or ‘Mobile Data’.
  • Tap the plan you want to erase.
  • Tap ‘Remove Cellular Plan’.
  • Your eSIM profile is now erased.

Instructions can be different depending on your phone, so please check the manufacturer’s guide for more.

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Can I move to eSIM if I do not have a SIM card?

If you are not already with Vodafone, you will need to get a new number with us or switch your current number to Vodafone.

If you are with Vodafone on a Business plan, you will need to swap your current physical SIM card to an eSIM. This can be done on My Vodafone.

Here are the steps to get an eSIM:

  • Order a SIM swap through the Chat button on this page.
  • Wait 15 minutes once this is complete and then go back to the eSIM process on My Vodafone.
  • You will see a QR code and confirmation code on the screen.
  • Go to device settings on your eSIM capable device and scan the eSIM QR code using your phone’s camera.
  • Enter confirmation code when prompted.
  • Once the eSIM profile is successfully enabled, return to ‘My SIM’ on My Vodafone and click ‘Activate eSIM’.
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My smartwatch supports eSIM – can I use it on the Vodafone network?

We do not offer eSIM for wearable devices currently.
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How do I get my eSIM back after accidentally deleted it?

To get your eSIM back on your phone, you just need to re-scan the QR code. Follow the steps in ‘How do I activate and set up eSIM?’ FAQ above.

Please note: If you choose to delete your eSIM profile, your profile will permanently be deleted, and you will not be able to recover it.

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I can’t log in to My Vodafone to set up eSIM – what do I do?

See our My Vodafone FAQs for help with login issues.
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What should I do if I can’t activate my eSIM?

Try to scan the QR code on My Vodafone again and repeat the activation steps for your phone.

If you are still having trouble, contact our customer care team by clicking the Chat button on this page.

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Can I use eSIM while roaming?

eSIM works the same as a physical SIM card while roaming.
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Does eSIM support international phone numbers?

Yes, if your phone is unlocked.
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Where can I find the mobile number that comes with the eSIM profile?

Every eSIM will have a phone number attached to it and you can find it online via the My Vodafone app or on any documentation you have received from Vodafone.
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I’ve lost my eSIM enabled phone – what do I do?

Contact us through the Chat button on this page, or call into a store, and we can deactivate your eSIM profile and set you up with a new one.
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Am I able to have multiple SIM cards on my phone?

If your phone is dual SIM and compatible with eSIM, you can have a physical SIM card and multiple eSIM profiles. You cannot have two eSIM profiles active at the same time, but you can have a physical SIM card and an eSIM active together.
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3G Shutdown

Why is 3G being upgraded?

3G technologies are being upgraded worldwide, so that we as operators can reuse network capacity to drive growth in 4G and 5G services. This means we can offer better connections and a much better experience, including faster internet speeds, improved call quality, Wi-Fi calling and SMS.
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When will 3G be upgraded?

We will be saying goodbye to 3G on a phased basis from February 2023 onwards.
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Will I be contacted about 3G upgrading?

We’ll be reaching out to everyone impacted by the 3G upgrade. Don’t worry though – we’ll give you plenty of time to get a better connection, and we’ll be on-hand to help.
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I am a Mobile Business Broadband customer, what do I need to do?

Our current range of mobile broadband devices operate on our 4G and 5G network so they will not be impacted by the 3G Upgrade programme. Please see below for a full list of 4G and 5G mobile broadband devices:

  • Vodafone R212
  • Vodafone R215
  • Vodafone R216
  • Vodafone R219T
  • Vodafone K5161z

 

Device not compatible?

If your device is not 4G/5G capable, you will get a better connection by upgrading your device. For more information, please visit our Business Broadband support page.

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Will there be any changes to the 2G network?

No. The 2G network provides core voice coverage, and we are continuing to invest in and maintain this network.
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Still having trouble?

Our care team are happy to help with finding you an answer. Just tap on the Chat button or call us on 1907
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Need help?

Simply phone 1907 or chat with our care team online

If you need support from abroad, call +353 1203 7210

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