We've introduced data roaming spend caps and notifications to help you control your costs when you're abroad.
How much are the spend caps?
The standard spend cap is €61.50 which allows you about 10MB of data usage—enough to view 200 emails or 80 web pages. There's also an upper limit spend cap for bill pay customers which is €369.
How do they work?
We'll text you when you're away telling you how much you've spent on data roaming well before you reach the standard monthly spend cap. When you reach the spend cap, we'll send you another text.
Can I exceed these spend caps?
To exceed the €61.50 spend cap: text PASS EU CAP to 50193.
To exceed the €369 upper limit spend cap: text PASS UPPER LIMIT PIN to 50193. The PIN is the last 4 digits of your customer number. If you extend the upper limit spend cap, we will continue to charge you according to your price plan for data usage beyond the cap.
How do spend caps work with Red Roaming?
When you sign up to RED Roaming, you get 200MB of data a day included. Any extra data you use will contribute to the spend cap and notification. €1.35 of each daily access fee incurred is included in the EU Regulated Data Roaming Spend Caps and Notifications.
Opting in and out of spend caps
You're automatically opted in to data spend caps and notifications. You can opt out at any time, but we don't recommend it as they're in place for your benefit—to avoid high data charges when you're abroad. If you choose to opt out of the €61.50 spend cap, your roaming plan will not be affected.
How to opt out
To opt out of the €61.50 spend cap: text NO EU CAP to 50193.To opt out of the €369 spend cap (for bill pay customers): text PASS UPPER LIMIT PIN to 50193. The PIN is the last 4 digits of your customer number.To opt out of the spend cap notifications: text NO NOTIFY to 50193.
How to opt back in
To opt back in to the €61.50 spend cap: text YES EU CAP to 50193.
To opt back in to the €369 spend cap (for bill pay customers): text YES UPPER LIMIT to 50193.
To opt back in to the spend cap notifications: text YES NOTIFY to 50193.
Data spend caps and notifications exclude VAT and are applied to your monthly billing period. Beyond the €369 spend cap, no further spend caps or notifications will be available.
Data roaming spend caps terms and conditions apply.