Skip to content

Services on Vodafone IE

Services terms and conditions

Vodafone Charge to Bill Service Terms 

These terms and conditions govern your use of the Vodafone Charge to Bill service (the “Service”). These service specific terms and conditions apply in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service and the terms of any additional services you have signed up to. If there is any conflict between the terms then the order of precedence shall be as follows: these terms, followed by the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. All terms can be viewed and, a copy saved for your records, from here: https://n.vodafone.ie/terms.html. By choosing to use the Service, you agree to and accept the following terms:

What is Vodafone Charge to Bill?

1.        The Service (also known as direct carrier billing) enables you to purchase, or subscribe to, third party goods, services or digital content and pay for them by applying a charge to your mobile phone bill or by deducting an amount from your prepay credit balance.

2.        The Service is linked to your Vodafone mobile phone number and your associated mobile account will be charged for the goods, services or digital content being purchased by you.

3.        The goods, services or digital content you purchase from third party providers may be subject to their own terms and conditions, which you should review before purchasing. Examples of third-party purchases may include digital content subscriptions, once off payments, charity donations and in-app charges etc. For a full list of third party providers whose goods, services or digital content you can purchase and/or subscribe to using the Service, please see https://n.vodafone.ie/support/mobile/charge-to-bill-faqs.html. Please note this list of supported third party providers may change from time to time.

 

Access to the Service

4.        This Service is open to all Vodafone bill pay or pay as you go customers, however the Service cannot be used by Vodafone Home or corporate customers.

5.        The Service is subject to network coverage, mobile equipment capability and the operating system installed on your mobile equipment.

6.        It is your responsibility to check before you purchase that your mobile handset can receive the goods, service or digital content (not all handsets can receive all services, for example – video) that you are purchasing or subscribing to.

7.        The Service cannot be used if you have an inbound or outbound bar on your mobile service, or if your account is suspended.

8.        If you are a pay as you go customer, you must have an active and sufficient credit balance to pay for third party goods, services or digital content using the Service.

9.        We may have to update, amend or suspend the Service to:

a.         deal with technical problems or make minor technical changes;

b.         update the product to reflect changes in relevant laws and regulatory requirements;

c.         make changes to the product as requested by you or notified by us to you.

10.      We may, at our sole discretion and for any commercial, regulatory or legal reason, suspend or stop providing the Service. We will make reasonable attempts to notify you if we are going to stop providing the Service.

 

Cost of Service

11.      You are solely responsible for all charges generated by you when using the Service. We advise that you check the cost of the goods, services or digital content with the third-party provider before purchasing or subscribing to these using the Service.

12.      Charges for third party goods, services or digital content may be levied on a once off basis or on a recurring subscription basis (where you are billed on a regular basis, for example; monthly). You should check with the third-party provider before you purchase whether you are purchasing on a once off basis or signing up for a subscription basis.

13.      The charges or cost associated with any third party goods, services or digital content purchased by you using the Service will be immediately deducted from your prepaid credit balance or applied to your following monthly bill if you are a bill pay customer. If you have subscribed to a subscription service the recurring charges for this subscription service will be applied to your monthly bill or deducted from your prepay credit at regular intervals based on the service subscription reoccurrence schedule (weekly, monthly, etc).

14.      In addition to the cost of the third party goods, services or digital content that you have purchased or subscribed to, there may be data charges for browsing or downloading the goods, services or digital content on your mobile in the Republic of Ireland. If you access the service outside the Republic of Ireland then you may incur browsing, downloading and other data charges at the standard data rates for roaming.

15.      To manage your spend, please note you can view your out of plan charges on your MyVodafone app or on your MyVodafone account on our website, www.vodafone.ie.

16.      Under the EU Payment Services Directive II 2015/2366 (as may be updated or amended from time to time), all digital content purchases on your Vodafone service have a transactional limit of €50 per transaction and a monthly cumulative spend limit of €300. Charges accrued by you using this Service will be considered for these spend limits.

 

Signing Up to and Ending the Service

17.      To purchase or subscribe to third party goods, services or digital content using the Service, you will need to choose the “pay by mobile option” at the checkout (where this option is made available to you), instead of adding in your payment credit card details. Each purchase requires confirmation of the charge before it can successfully complete.

18.      You can use the Service using either mobile data or while connected to a Wi-Fi network. If you are using mobile data, you will be implicitly authenticated and will be provided with the option to confirm the purchase (for example , pin entry). If you're using Wi-Fi, you'll need to get authenticated first, for which we will send you a text with a PIN number which you'll need to enter online to authenticate and then will be provided with the option to confirm the purchase or subscription. Some Service transactions may be triggered by sending a ‘key word’ to a specified five digit number (for example, charity donations  or parkbytext).

19.      if you are subscribed to third party services that will charge you on reoccurring basis you can unsubscribe via the purchase confirmation SMS or via the third party provider platform.

 

Limitation of Liability

20.      These terms won’t affect any legal rights you may have under any law, and which we can’t exclude. We are not responsible for goods, services or digital content purchased by you from third party providers using the Service. These third-party goods, services or digital content are provided by third parties and are subject to change.

21.      We are not responsible for the content or operation of any goods, services or digital content purchased by you using the Service. These goods, services or digital content are not connected to Vodafone and are provided by third parties.

22.      We do not accept any responsibility for any damage to devices that may arise from the services, goods or digital content that you purchase.

23.      You are solely responsible for paying all charges that you incur for third party content, goods or service while using the Service.

 

Information about us and contact options

24.      If you are unhappy with any aspect of the service provided by the third-party providers, please contact the seller directly, using the seller details listed on your SMS receipt. If the seller cannot resolve the issue, or if you are not happy with the outcome, you can contact the Irish telecommunications regulator (ComReg); www.comreg.ie.

25.      If you are unhappy with the Service itself, please contact us using the customer support and care channels which we offer to you, which can be viewed on www.vodafone.ie/support. Bill pay customers can also call

1907 and pay as you go customers can call 1747.

26.      We’ll send you notices by email, post, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of the Service.

27.      We are Vodafone Ireland Limited, a private company limited by shares registered in Ireland with registered office at Mountain View, Leopardstown, Dublin 18 under company number 326967,

{{feedbackMessage}}

Vodafone Care Damage Insurance Terms and Conditions (from 06 January 2022)

Vodafone Care Plus Insurance Terms and Conditions (from 06 January 2022)

Vodafone Care Insurance Terms and Conditions (from 06 January 2022)

Vodafone Stay Mobile Insurance Terms and Conditions (from 06 January 2022)

Vodafone Care Damage Insurance (from 28 October 2020)

This is your mobile device insurance policy for accidental damage. In this document you will find everything you need to know about your cover. Please read this carefully to make sure this policy is right for you and if you have any questions call us on 0818 92 77 11. This policy constitutes an agreement between you and the insurer, Assurant Europe Insurance N.V. The insurer has appointed Sedgwick to administer the policy. References to ‘we/us/our’ relates to Assurant Europe Insurance N.V., Sedgwick and Vodafone. No advice has been given about this insurance product.

Who is this cover designed for?

This policy is designed for people who have a mobile device provided by Vodafone that is not already covered under another insurance policy and you want to cover the cost of repairing or replacing your mobile device against accidental damage. Successful claims are subject to an excess payment by you and you should take this into consideration when deciding if this policy is suitable for you.

You must be at least 18 years of age at the time you purchased this insurance and have a Vodafone airtime contract (i.e. a mobile voice/ data monthly subscription) in place throughout the duration of this policy.

Having insurance does not mean that you can take risks with your mobile device which you would not take if your mobile device was not insured as doing so may result in your claim being declined. Further details can be found in the section ‘What you are NOT covered for’.

What you are covered for

Insurance cover worldwide for the mobile device connected to the Vodafone network and registered with us which must be owned by you in the event of:

Accidental damage

Accidental damage is where an unforeseen event has caused the physical damage to your device which prevents it from working correctly

If your mobile device is accidentally damaged we will either repair or replace it.

Worldwide cover is for single trips outside of Ireland up to a maximum of 30 days

Replacements

1. Where we replace the mobile device the replacement may be a remanufactured (not brand new) device.

2. We will attempt to replace your device with one of the same colour but we can’t guarantee to do this or replace any limited or special edition mobile devices.

3. If we cannot replace your device with one of the same make and model we will contact you to discuss alternative mobile devices of similar specification.

If you are unable to provide the damaged mobile device to support your claim for a damage incident, then this will be classified as a lost mobile device and not covered on this policy. Where we send you a replacement or repaired item, this will only be sent to an Irish address.

Credit to your Vodafone account for the inconvenience of being unable to access your services

We will provide you automatically with a credit to your account of €2 per day for the inconvenience of being unable to use the Vodafone network services whilst your mobile device is being repaired or replaced after a successful claim.

We will advise you at the point of claims how much credit will be applied to your account based on our expectation in being able to repair or replace your device. If it takes longer than expected to repair or replace your device, you can claim an additional €2 per day for each full day you are unable to access the network up to a maximum value of €30.  To claim any additional credit above the initial credit please contact the administrators on 0818 92 77 11 providing details on the time it has taken to complete your claim.

What you are NOT covered for

Excess - You need to pay a contribution of €75.00 every time you make a successful claim, this is the excess.

Not taking care of your mobile device - Taking care of your mobile device means:

  • Following manufacturer instructions on the use of your device
  • Not knowingly leaving the device out of sight where another person could damage your device
  • Intentionally damaging your device

All these examples increase the risk of it being damaged and may result in your claim being declined. The examples are to help you understand what’s covered and are not the only reasons a claim could be rejected.

More than 2 claims in a 12-month period - When we have settled the second claim then this policy will automatically cancel. For example, if you make your first claim on the 1st January, you are limited to only one more claim up until 1st January the following year. The policy will cancel on the date on which we settle your second claim.

Loss or theft of your mobile device - This policy provides insurance for accidental damage only.  The loss or theft of your mobile device is not covered under any circumstances.

Cosmetic damage - We only cover damage if it stops the normal functioning of your mobile device. If it is just a scratch or dent, and your mobile device still works as expected, then we will not repair or replace it. For example, a scratched screen would not be covered but a cracked screen would be covered.

Contents of your mobile device - We only cover the mobile device, we don’t cover the contents. This means that any pictures, software, downloads, apps, music or any other content is not covered by this policy so make sure you back it up regularly.

Other losses - We don’t cover any loss of profit, opportunity, goodwill or similar losses. We just cover the mobile device.

Breakdown – Cover is provided where the physical damage to the device has been caused by an unforeseen event. If the failure of the device is just as a result of a fault (whether covered by a manufacturer warranty or not) which has developed over time, then this is not covered by this policy.

Modifications - If your mobile device has been modified in any way, we will only replace the mobile device, we do not cover the modifications that have been made. Modifications are anything that changes the way your mobile device looks or operates from the original specifications. This includes things like adding gems, precious metals or making software changes such as unlocking your mobile device from a network.

Accessories - Items which connect to your mobile device are not covered by this insurance policy (e.g. chargers, cases, SIM cards, memory cards, headphones etc.)

How to make a claim

Step One – Log your claim by calling us on 0818 92 77 11

Step Two – We will walk you through the simple claim process and tell you what information you will need to provide for us to assess your claim.

You may be asked to complete a claim form or provide additional information in order to progress your claim. Failure to do so may result in your claim being delayed

Step Three – The excess will be added to your Vodafone network bill

Step Four - We will either repair your mobile device or send you a replacement.

What you need to know about the claims process

  • If you are claiming for a damaged device and we need to provide you with a replacement, we will not be able to send you the replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find My iPhone).
  • If we are unable to replace your device with the same make and model, we will contact you to discuss an alternative claim settlement.
  • Damaged mobile devices, parts and materials replaced by us shall become the property of the insurer.
  • In some instances, we may arrange to deliver your replacement device at the same time as collecting your damaged device. If you return a device or item other than the insured device, we will either recover the replacement device, block the replacement handset to prevent it from being used and/or recover the cash value by adding this to your Vodafone network bill. The action taken will be at our sole discretion.

What if your claim is rejected?

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please call us on 0818 92 77 11. Alternatively, you can email vodafone@ie.sedgwick.com or write to: Vodafone Insurance, Merrion Hall, Strand Road, Dublin 4, Ireland.

Fraud

We do not tolerate any aspect of fraudulent activity. We work closely and share data with other insurers, law enforcement agencies, fraud prevention agencies, public bodies and airtime providers to identify fraud and support prosecution where appropriate evidence exists.

If false or inaccurate information is provided and fraud is identified then we may:

  • Reject the claim and we may cancel your policy. If an excess has been paid this will be returned.
  • Report you to relevant authorities and take legal action, if necessary, to recover any money already paid to you under this insurance policy.
  • Pass the details on to your network or our distribution partner providing this service as part of a wider offering.
  • Share details of the fraudulent claim with a number of industry wide fraud prevention databases. A list of participants and the name and address of the operators are available on request.
  • Pass details to fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please call us on 0818 92 77 11 for details of the relevant fraud prevention agencies.

Price of your insurance

The price of this insurance is based upon the model and type of device you purchased. The monthly premium will be collected by Vodafone on behalf of the insurer Assurant Europe Insurance N.V. and is added to your Vodafone network bill. The amount you pay for this insurance is confirmed on your welcome letter, by viewing your online bill at Vodafone.ie/mybill 

Duration of this Policy

This insurance has a 12-month minimum term beginning on the day you purchase the insurance. You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and the first month’s premium will be refunded. Please refer to the “Cancelling your insurance” section for more information. After this 12-month minimum term this insurance policy will continue to run on a monthly basis until one of the following events happens:

  • You contact us to cancel the insurance.
  • You fail to pay the monthly premium.
  • You cease to have a Vodafone airtime contract.
  • The insurer cancels the insurance.
  • In the event 2 successful claims are made in a continuous 12-month period.

Otherwise the insurer can cancel your insurance by giving you 30 days’ written notice to your last known address or an email to the email address you provided.

Choice of law

Irish law applies to this policy and only the Irish Courts will have any jurisdiction in any dispute. It’s written in English and all communication with you will be in English.

If we need to change the terms of the policy

In the event that the insurer needs to change the terms, we will give you 30 days’ notice in writing to your last known address, or email to the email address you provided. This will only be for valid reasons such as to respond proportionately to changes in the law or decisions of the Financial Services Ombudsman, to meet regulatory requirements, industry guidance or codes of practice, to proportionately reflect other legitimate cost increases or reductions associated with providing the cover.

Stamp Duty

Stamp Duty has been or will be paid to the Revenue Commissioners in accordance with the provisions entered into with them under section 5 of the Stamp Duties Consolidation Act 1999.

Statement as to Monies Payable

All payments which become due or payable shall be payable in Ireland.

{{feedbackMessage}}

Vodafone Care Plus Insurance (from 28 October 2020)

This is your mobile device insurance policy for accidental damage. In this document you will find everything you need to know about your cover. Please read this carefully to make sure this policy is right for you and if you have any questions call us on 0818 92 77 11. This policy constitutes an agreement between you and the insurer, Assurant Europe Insurance N.V. The insurer has appointed Sedgwick to administer the policy. References to ‘we/us/our’ relates to Assurant Europe Insurance N.V., Sedgwick and Vodafone. No advice has been given about this insurance product.

Who is this cover designed for?

This policy is designed for people who have a mobile device provided by Vodafone that is not already covered under another insurance policy and you want to cover the cost of repairing or replacing your mobile device against accidental damage. Successful claims are subject to an excess payment by you and you should take this into consideration when deciding if this policy is suitable for you.

You must be at least 18 years of age at the time you purchased this insurance and have a Vodafone airtime contract (i.e. a mobile voice/ data monthly subscription) in place throughout the duration of this policy.

Having insurance does not mean that you can take risks with your mobile device which you would not take if your mobile device was not insured as doing so may result in your claim being declined. Further details can be found in the section ‘What you are NOT covered for’.

What you are covered for

Insurance cover worldwide for the mobile device connected to the Vodafone network and registered with us which must be owned by you in the event of:

Accidental damage

Accidental damage is where an unforeseen event has caused the physical damage to your device which prevents it from working correctly

If your mobile device is accidentally damaged we will either repair or replace it.

Worldwide cover is for single trips outside of Ireland up to a maximum of 30 days

Replacements

1. Where we replace the mobile device the replacement may be a remanufactured (not brand new) device.

2. We will attempt to replace your device with one of the same colour but we can’t guarantee to do this or replace any limited or special edition mobile devices.

3. If we cannot replace your device with one of the same make and model we will contact you to discuss alternative mobile devices of similar specification.

If you are unable to provide the damaged mobile device to support your claim for a damage incident, then this will be classified as a lost mobile device and not covered on this policy. Where we send you a replacement or repaired item, this will only be sent to an Irish address.

Credit to your Vodafone account for the inconvenience of being unable to access your services

We will provide you automatically with a credit to your account of €2 per day for the inconvenience of being unable to use the Vodafone network services whilst your mobile device is being repaired or replaced after a successful claim.

We will advise you at the point of claims how much credit will be applied to your account based on our expectation in being able to repair or replace your device. If it takes longer than expected to repair or replace your device, you can claim an additional €2 per day for each full day you are unable to access the network up to a maximum value of €30.  To claim any additional credit above the initial credit please contact the administrators on 0818 92 77 11 providing details on the time it has taken to complete your claim.

What you are NOT covered for

Excess - You need to pay a contribution of €75.00 every time you make a successful claim, this is the excess.

Not taking care of your mobile device - Taking care of your mobile device means:

  • Following manufacturer instructions on the use of your device
  • Not knowingly leaving the device out of sight where another person could damage your device
  • Intentionally damaging your device

All these examples increase the risk of it being damaged and may result in your claim being declined. The examples are to help you understand what’s covered and are not the only reasons a claim could be rejected.

More than 2 claims in a 12-month period - When we have settled the second claim then this policy will automatically cancel. For example, if you make your first claim on the 1st January, you are limited to only one more claim up until 1st January the following year. The policy will cancel on the date on which we settle your second claim.

Loss or theft of your mobile device - This policy provides insurance for accidental damage only.  The loss or theft of your mobile device is not covered under any circumstances.

Cosmetic damage - We only cover damage if it stops the normal functioning of your mobile device. If it is just a scratch or dent, and your mobile device still works as expected, then we will not repair or replace it. For example, a scratched screen would not be covered but a cracked screen would be covered.

Contents of your mobile device - We only cover the mobile device, we don’t cover the contents. This means that any pictures, software, downloads, apps, music or any other content is not covered by this policy so make sure you back it up regularly.

Other losses - We don’t cover any loss of profit, opportunity, goodwill or similar losses. We just cover the mobile device.

Breakdown – Cover is provided where the physical damage to the device has been caused by an unforeseen event. If the failure of the device is just as a result of a fault (whether covered by a manufacturer warranty or not) which has developed over time, then this is not covered by this policy.

Modifications - If your mobile device has been modified in any way, we will only replace the mobile device, we do not cover the modifications that have been made. Modifications are anything that changes the way your mobile device looks or operates from the original specifications. This includes things like adding gems, precious metals or making software changes such as unlocking your mobile device from a network.

Accessories - Items which connect to your mobile device are not covered by this insurance policy (e.g. chargers, cases, SIM cards, memory cards, headphones etc.)

How to make a claim

Step One – Log your claim by calling  us on 0818 92 77 11

Step Two – We will walk you through the simple claim process and tell you what information you will need to provide for us to assess your claim.

You may be asked to complete a claim form or provide additional information in order to progress your claim. Failure to do so may result in your claim being delayed

Step Three – The excess will be added to your Vodafone network bill

Step Four - We will either repair your mobile device or send you a replacement.

What you need to know about the claims process

  • If you are claiming for a damaged device and we need to provide you with a replacement, we will not be able to send you the replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find My iPhone).
  • If we are unable to replace your device with the same make and model, we will contact you to discuss an alternative claim settlement.
  • Damaged mobile devices, parts and materials replaced by us shall become the property of the insurer.
  • In some instances, we may arrange to deliver your replacement device at the same time as collecting your damaged device. If you return a device or item other than the insured device, we will either recover the replacement device, block the replacement handset to prevent it from being used and/or recover the cash value by adding this to your Vodafone network bill. The action taken will be at our sole discretion.

What if your claim is rejected?

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please call us on 0818 92 77 11. Alternatively, you can email vodafone@ie.sedgwick.com or write to: Vodafone Insurance, Merrion Hall, Strand Road, Dublin 4, Ireland.

Fraud

We do not tolerate any aspect of fraudulent activity. We work closely and share data with other insurers, law enforcement agencies, fraud prevention agencies, public bodies and airtime providers to identify fraud and support prosecution where appropriate evidence exists.

If false or inaccurate information is provided and fraud is identified then we may:

  • Reject the claim and we may cancel your policy. If an excess has been paid this will be returned.
  • Report you to relevant authorities and take legal action, if necessary, to recover any money already paid to you under this insurance policy.
  • Pass the details on to your network or our distribution partner providing this service as part of a wider offering.
  • Share details of the fraudulent claim with a number of industry wide fraud prevention databases. A list of participants and the name and address of the operators are available on request.
  • Pass details to fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please call us on 0818 92 77 11 for details of the relevant fraud prevention agencies.

Price of your insurance

The price of this insurance is based upon the model and type of device you purchased. The monthly premium will be collected by Vodafone on behalf of the insurer Assurant Europe Insurance N.V. and is added to your Vodafone network bill. The amount you pay for this insurance is confirmed on your welcome letter, by viewing your online bill at Vodafone.ie/mybill.

Duration of this Policy

This insurance has a 12-month minimum term beginning on the day you purchase the insurance. You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and the first month’s premium will be refunded. Please refer to the “Cancelling your insurance” section for more information. After this 12-month minimum term this insurance policy will continue to run on a monthly basis until one of the following events happens:

  • You contact us to cancel the insurance.
  • You fail to pay the monthly premium.
  • You cease to have a Vodafone airtime contract.
  • The insurer cancels the insurance.
  • In the event 2 successful claims are made in a continuous 12-month period.

Otherwise the insurer can cancel your insurance by giving you 30 days’ written notice to your last known address or an email to the email address you provided.

Choice of law

Irish law applies to this policy and only the Irish Courts will have any jurisdiction in any dispute. It’s written in English and all communication with you will be in English.

If we need to change the terms of the policy

In the event that the insurer needs to change the terms, we will give you 30 days’ notice in writing to your last known address, or email to the email address you provided. This will only be for valid reasons such as to respond proportionately to changes in the law or decisions of the Financial Services Ombudsman, to meet regulatory requirements, industry guidance or codes of practice, to proportionately reflect other legitimate cost increases or reductions associated with providing the cover.

Stamp Duty

Stamp Duty has been or will be paid to the Revenue Commissioners in accordance with the provisions entered into with them under section 5 of the Stamp Duties Consolidation Act 1999.

Statement as to Monies Payable

All payments which become due or payable shall be payable in Ireland.

{{feedbackMessage}}

Vodafone Care Insurance Terms of Business (from 02 November 2020)

Terms of Business – effective from 02 November 2020

These are the Terms of Business of Assurant Europe Insurance N.V. trading as Assurant. This document is a requirement of the Central Bank of Ireland and is intended for your protection as a consumer. It is important that you read this document in full and that you contact us if there is anything that you do not understand or would like more information on.

Who we are:

This insurance is underwritten by Assurant Europe Insurance N.V. (an insurance undertaking which is part of the Assurant Inc. group of companies), with registered address at Paasheuvelweg 1, 1105 BE Amsterdam, The Netherlands, registered in the trade register of the Dutch Chamber of Commerce under number 72959320 and registered with the Dutch supervisor, De Nederlandsche Bank N.V. (Dutch Central Bank) under number R161237, operating in Ireland under the regime of Freedom of Services, registered with the Central Bank of Ireland.

Assurant Europe Insurance N.V. complies with the Central Bank of Ireland’s conduct of business rules. These Codes offer protection to consumers and can be found on the Central Bank's website www.centralbank.ie.

What we do:

Assurant General Insurance Limited is a non-life insurance undertaking which underwrites personal, business and commercial insurance products. When dealing directly with personal customers we underwrite general insurance products on a non-advisory information only basis.

How we charge:

The charge for our services is the premium (including, where applicable, a government levy). This premium, and any optional covers selected, are separately set out in your Policy Schedule/Renewal notice.

Remuneration:

Please be aware that Assurant or Vodafone staff members may receive a payment in relation to the processing of your policy.

Conflicts of interest:

It is our policy to maintain appropriate administration structures to ensure that the potential for any conflict of interest is avoided as far as possible.

Default:

Non-payment of your premium or part thereof (including where you are using our Direct Debit option) or a breach by you of certain conditions of your policy may lead to your policy being revoked or cancelled, in accordance with the terms set out in your policy.

Period of insurance:

The period of this contract of insurance is on an automatically renewing monthly basis with a 3 month minimum term.

Cancelling your insurance:

You may cancel the insurance within the 14 days after you receive the insurance documents and providing you have not made a claim you will receive a full refund of any premiums paid.

After the 14 day period you cannot cancel your insurance without paying the monthly premiums due for the 3 month minimum period. After this 3 month minimum period you can cancel at any time. No refund will be given for any unused period of insurance for the month in which you cancel.

To cancel this insurance policy please contact Vodafone on 1907 from a Vodafone mobile or 1800 22 55 88 from any other phone.

The insurer can cancel the insurance without notice if you do not pay the monthly premium when due or if you make a claim which we believe to be fraudulent.

Making an enquiry or complaint:

We will always try to be fair and reasonable. If you believe we have not provided you with a satisfactory level of service, please tell us so that we can do our best to resolve the problem. The easiest way to contact us is to call 0818 92 77 11. We will do everything possible to ensure that your query is dealt with promptly. Alternatively, you can email vodafone@osg.ie  or write to: Vodafone Insurance, Merrion Hall, Strand Road, Dublin 4, Ireland

Please quote your mobile phone number in any correspondence.

Outsource Services Group Limited handle all queries and complaints on behalf of the insurer.

If you are not happy with our decision you can, within 6 years of the occurrence of the event which gives rise to your complaint, refer your complaint for an independent assessment to the Financial Services and Pensions Ombudsman. You can contact them at:

The Financial Services and Pensions Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Telephone: 01-567 7000 Web: https://www.fspo.ie/

Nothing in these terms, including referral to the Financial Services and Pensions Ombudsman affects your statutory rights.

Data Protection – How We Handle Your Personal Information:

Assurant Europe Insurance N.V. is the data controller of your personal data as the insurer of your insurance contract.

We are committed to preserving the privacy of our customers in accordance with the General Data Protection Regulation and applicable Irish data protection law developing this regulation. We collect and use your personal information as part of providing your insurance policy to you.  We use this information to perform our obligations under the insurance policy and provide the benefits under the policy, including policy administration, claims management, customer service and fraud prevention. We process your personal information in accordance with applicable data protection and security laws. When processing your information, we use service providers that process your personal data in accordance with contractual obligations in order to provide services related to your policy.  We require these service providers to apply industry standard security measures designed to protect your personal information. Some of our data processors are located outside the European Economic Area (“EEA”), and in certain cases we transfer your personal information outside of the EEA and take reasonable steps to ensure that your data is always protected.

You have a right of notice, access, data portability, rectification, restriction of processing, erasure of the information we hold about you, as well as an objection right which you may exercise at any time by contacting us at vodafone@osg.ie.  Please note that the exercise of such rights is not absolute and is subject to the limitations provided by applicable law. You may send us a complaint or question concerning the processing of your personal information by calling us on 0818 92 77 11 or email vodafone@osg.ie.  You may also lodge a complaint with your local data protection authority, which in Ireland is the Data Protection Commissioner, in the country where you live, work, or where you consider the problem has occurred.

You may access the Insurer’s full privacy notice at any time by visiting https://eshop-ott.care.vodafone.com/ie/privacy-policy

{{feedbackMessage}}

Vodafone Stay Mobile Insurance Terms of Business (from 02 November 2020)

 

Terms of Business – effective from 02 November 2020

These are the Terms of Business of Assurant Europe Insurance N.V. trading as Assurant. This document is a requirement of the Central Bank of Ireland and is intended for your protection as a consumer. It is important that you read this document in full and that you contact us if there is anything that you do not understand or would like more information on.

Who we are:

This insurance is underwritten by Assurant Europe Insurance N.V. (an insurance undertaking which is part of the Assurant Inc. group of companies), with registered address at Paasheuvelweg 1, 1105 BE Amsterdam, The Netherlands, registered in the trade register of the Dutch Chamber of Commerce under number 72959320 and registered with the Dutch supervisor, De Nederlandsche Bank N.V. (Dutch Central Bank) under number R161237, operating in Ireland under the regime of Freedom of Services, registered with the Central Bank of Ireland.

Assurant Europe Insurance N.V. complies with the Central Bank of Ireland’s conduct of business rules. These Codes offer protection to consumers and can be found on the Central Bank's website www.centralbank.ie.

What we do:

Assurant General Insurance Limited is a non-life insurance undertaking which underwrites personal, business and commercial insurance products. When dealing directly with personal customers we underwrite general insurance products on a non-advisory information only basis.

How we charge:

The charge for our services is the premium (including, where applicable, a government levy). This premium, and any optional covers selected, are separately set out in your Policy Schedule/Renewal notice.

Remuneration:

Please be aware that Assurant or Vodafone staff members may receive a payment in relation to the processing of your policy.

Conflicts of interest:

It is our policy to maintain appropriate administration structures to ensure that the potential for any conflict of interest is avoided as far as possible.

Default:

Non-payment of your premium or part thereof (including where you are using our Direct Debit option) or a breach by you of certain conditions of your policy may lead to your policy being revoked or cancelled, in accordance with the terms set out in your policy.

Period of insurance:

The period of this contract of insurance is on an automatically renewing monthly basis with a 3 month minimum term.

Cancelling your insurance:

You may cancel the insurance within the 14 days after you receive the insurance documents and providing you have not made a claim you will receive a full refund of any premiums paid.

After the 14 day period you cannot cancel your insurance without paying the monthly premiums due for the 3 month minimum period. After this 3 month minimum period you can cancel at any time. No refund will be given for any unused period of insurance for the month in which you cancel.

To cancel this insurance policy please contact Vodafone on 1907 from a Vodafone mobile or 1800 22 55 88 from any other phone.

The insurer can cancel the insurance without notice if you do not pay the monthly premium when due or if you make a claim which we believe to be fraudulent.

Making an enquiry or complaint:

We will always try to be fair and reasonable. If you believe we have not provided you with a satisfactory level of service, please tell us so that we can do our best to resolve the problem. The easiest way to contact us is to call 0818 92 77 11. We will do everything possible to ensure that your query is dealt with promptly. Alternatively, you can email vodafone@ie.sedgwick.com or write to: Vodafone Insurance, Merrion Hall, Strand Road, Dublin 4, Ireland

Please quote your mobile phone number in any correspondence.

Sedgwick Ireland handle all queries and complaints on behalf of the insurer.

If you are not happy with our decision you can, within 6 years of the occurrence of the event which gives rise to your complaint, refer your complaint for an independent assessment to the Financial Services and Pensions Ombudsman. You can contact them at:

The Financial Services and Pensions Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Telephone: 01-567 7000 Web: https://www.fspo.ie/

Nothing in these terms, including referral to the Financial Services and Pensions Ombudsman affects your statutory rights.

Data Protection – How We Handle Your Personal Information:

Assurant Europe Insurance N.V. is the data controller of your personal data as the insurer of your insurance contract.

We are committed to preserving the privacy of our customers in accordance with the General Data Protection Regulation and applicable Irish data protection law developing this regulation. We collect and use your personal information as part of providing your insurance policy to you.  We use this information to perform our obligations under the insurance policy and provide the benefits under the policy, including policy administration, claims management, customer service and fraud prevention. We process your personal information in accordance with applicable data protection and security laws. When processing your information, we use service providers that process your personal data in accordance with contractual obligations in order to provide services related to your policy.  We require these service providers to apply industry standard security measures designed to protect your personal information. Some of our data processors are located outside the European Economic Area (“EEA”), and in certain cases we transfer your personal information outside of the EEA and take reasonable steps to ensure that your data is always protected.

You have a right of notice, access, data portability, rectification, restriction of processing, erasure of the information we hold about you, as well as an objection right which you may exercise at any time by contacting us at vodafone@ie.sedgwick.com  Please note that the exercise of such rights is not absolute and is subject to the limitations provided by applicable law. You may send us a complaint or question concerning the processing of your personal information by calling us on 0818 92 77 11 or email vodafone@ie.sedgwick.com  You may also lodge a complaint with your local data protection authority, which in Ireland is the Data Protection Commissioner, in the country where you live, work, or where you consider the problem has occurred.

You may access the Insurer’s full privacy notice at any time by visiting http://aiz.link/vf/vodafoneprivacy.pdf

{{feedbackMessage}}

RED Roaming Vodafone Unlimited Terms and Conditions from 05 May 2020

RED Roaming on Vodafone Unlimited

Terms & Conditions (effective 04 May 2020)

  1. As a Vodafone Unlimited customer, you will be automatically opted into the RED Roaming offer as part of your package plan, effective May 4th 2020.
  2. In order to avail of the RED Roaming service, a customer must roam in a RED Roaming country; for a full list of Zones, see Appendix A at the end of these Terms.
  3. You can opt in or opt out of the service at any time in the following ways: through Customer Care, Text, and in your MyVodafone account.
  4. When you opt into RED Roaming, it may take up to 24 hours to be applied to your account.
  5. The charges as published on https://n.vodafone.ie/roaming/rates.html will apply to customers opted into RED Roaming who use their phone when roaming in eligible countries as published on https://n.vodafone.ie/roaming.html. Vodafone reserves the right to change the countries and/or networks from time to time for commercial or geopolitical reasons; such changes will happen without notice and it is the customer's responsibility to check prior to travelling.
  6. RED Roaming on a Vodafone Unlimited plan refers to roaming in the following zones: RED Roaming Europe Countries, RED Roaming US and Canada Countries, RED Roaming Rest of World Countries. For a full list of Zones, see Appendix A at the end of these Terms.
  7. In RED Roaming countries you’ll pay €3.99 or €4.99 per day depending on where you travel to and have access to;
    1. Unlimited calls and texts to Ireland from the country you are roaming in
    2. Unlimited calls and texts within the country you are roaming in
    3. You will have access to your domestic allowance of international minutes and texts
    4. You will receive 500MB of data each day
    5. When you have consumed your domestic allowance of international minutes or texts, your domestic out of bundle rate applies (https://n.vodafone.ie/shop/bill-pay-plans/out-of-plan-charges.html)
    6. If you do not have a domestic allowance of international minutes or texts, the domestic international rate will apply. (https://n.vodafone.ie/shop/bill-pay-plans/international-rates.html)
    7. Any additional data used beyond your tariff plan's daily data allowance will be charged at the relevant rate for the country in which you are roaming as per the pricing published on rates-by-country/bill-pay/ and will be charged in Kb increments.
    8. You will only be charged on the days you use RED Roaming abroad and there is no requirement to opt out when you come home.
  8. For further detail on daily access fees for each country can be found at https://n.vodafone.ie/roaming.html.
  9. You can opt out of the service at any time by freetexting STOP RED to 50020. You can opt back into RED Roaming at any time by freetexting RED to 50020. If you opt out, it may take up to 24 hours for the changes to be applied to your account. Alternatively, you can opt-out through My Vodafone or by contacting Vodafone Customer Care on 1907. PLEASE NOTE, THAT IF YOU CHOOSE TO OPT OUT OF THE SAID TARIFF OFFER, YOU WILL NOT BE ABLE TO USE YOUR ROAMING TARIFF WHEN ROAMING IN THE RED ROAMING EUROPE, RED ROAMING US AND CANADA AND RED ROAMING REST OF WORLD ZONES. YOU WILL BE CHARGED STANDARD REGULATED ROAMING RATES INSTEAD (https://n.vodafone.ie/roaming/rates.html). For a full list of RED Roaming Zones, see Appendix A at the end of these Terms.
  10. Once you’ve opted in to RED Roaming and are roaming in any of the eligible countries listed in Appendix A, customers on an Vodafone Unlimited plan will pay the relevant daily access fee, which will be applied following the first roaming mobile event of the day, Irish time, (making or receiving a call, sending a text, using mobile internet), and expires at midnight Irish time. You will only be charged on those days that you use your phone while you are abroad. For a full list of RED Roaming Zones, see Appendix A at the end of these Terms.
  11. When using data, Vodafone reserves the right to notify you via text message, telling you when you have used 80% and 100% of your daily data allowance.
  12. Only calls and texts to standard mobiles and standard landlines (excluding premium rate and non-geographic numbers other than calls to 0818 and 076) are included.
  13. Any special domestic promotions or reduced rates for Bank /Public Holidays are not included.
  14. If you are roaming in a country that is not included in our RED Roaming Zones (full list of Zones provided in Appendix A at the end of these Terms), you will pay default roaming rates which can be found on https://n.vodafone.ie/roaming/rates.html.
  15. Unused data cannot be carried over to the next day.
  16. Vodafone will endeavour to ensure all roaming records are captured at time of billing however, please note that there is a dependency on third parties to provide roaming usage details in a timely manner.
  17. Customers are responsible for the management of their device configurations and should be aware that updates and connections can incur data usage and so are wholly responsible for any associated costs while roaming. Where a customer device is setup for automatic data updates, connections on the customers mobile are considered to be with the consent of the customer and so data roaming charges will apply.
  18. To avoid unexpected data usage while roaming due to automatic updates and connections it is recommended that these be disabled whilst travelling and manual connections be made when needed. Please refer to handset manual or application settings for detailed instructions.
  19. RED Roaming is designed to be used by customers normally domiciled in the Republic of Ireland (RoI). Customers who do not have ongoing usage on the Vodafone Ireland network will be deemed to be in breach of these terms and will result in removal of RED Roaming from their account and/or termination of service at Vodafone’s discretion.
  20. Vodafone reserves the right to withdraw or amend the RED Roaming offer at any time. From time to time Vodafone may modify the standard settings and/or features of this Service in order to offer additional value to the Service. Such changes might include measures such as increasing your data allowance size. Vodafone may change its Service delivery methods or platforms from time to time, or certain services could be introduced, which may require the Customer to change Equipment and/or Equipment settings to continue to avail of the Services. The parties agree that such changes to the Service do not constitute modification in the conditions of the contract for that Service or package, and the Customer confirms that it does not require individual notification regarding any such modification. In this event you accept that Vodafone will continue to provide you with the tariff price plan that you have contracted for without RED Roaming.

APPENDIX A:

Zones:

RED Roaming on Vodafone Unlimited:

RED Roaming Europe Countries:

Albania, Kosovo, Monaco, San Marino and Turkey

RED Roaming US and Canada Countries:

Canada and United States

RED Roaming Rest of World Countries:

  1. Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Congo (Democratic Republic Of), Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Ghana, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Lesotho, Macedonia, Mexico, Montserrat, Morocco, Mozambique, Nauru, New Zealand, Nicaragua, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Qatar, Russia, Saint Lucia, Saint Vincent and The Grenadines, Samoa, Serbia, Singapore, South Africa, Tanzania, Thailand, Tonga, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, Uruguay, Vanuatu, Virgin Islands (British) and Virgin Islands (Us),
{{feedbackMessage}}

Wi-Fi Calling

1.    By using Wi-Fi Calling you agree to accept these Terms. If you don’t agree with these Terms, please don’t use the service.

2.    The terms in this agreement are between you and Vodafone Ireland Limited (also, “Vodafone”, “us”, “we” and “our”) regarding your use of Wi-Fi Calling (the “Service”) and are in addition to the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. For further details, please visit www.vodafone.ie/terms.html. Please read these terms carefully.

3.    Emergency services: Please note that if you make a 999 / 112 call when using Wi-Fi Calling, your phone will attempt to make that call using a normal mobile network only. If there’s no mobile network available, the call will not be possible. 

4.    Charges

a.    In the same manner as a voice call over the mobile network, any voice calls made with Wi-Fi Calling will deplete the voice bundle allowance included with your tariff plan. If you exceed your bundle allowances, you’ll be charged for a call using Wi-Fi Calling at the same rate you would be charged for a call over the mobile network. These charge rates are referenced in the terms and conditions of your tariff plan.

b.      As Wi-Fi Calling requires a wireless internet connection, you will be liable to the owner of that wireless internet connection for any charges applicable in connecting to that wireless internet connection.

c.    Roaming. The use of Wi-Fi Calling while roaming is not supported by Vodafone and in general will not work.  If for any technical reasons you do make a call using Wi-Fi Calling when you are outside the Republic of Ireland then charges equivalent to that for making the call from the Republic of Ireland will apply. 


5.    Ending or changing the Service. We may change these terms at any time. If we do, we will give you a minimum of 30 days’ notice.

6.    Service Limitations.

a.       The service is dependent upon the Wi-Fi network, as well as the general availability of the public telecommunications network. You acknowledge that there are factors outside of our control which will limit our ability to provide this service to you. 

b.      We cannot guarantee specific levels of performance and the call quality will depend on the number of other devices connected to the wireless internet connection.

c.       Please note that calls made over Wi-Fi will be disconnected if the Wi-Fi signal is no longer available and you’ll need to redial to continue with your call through our normal mobile network.

7.    Blocked calls. We reserve the right to block communications over Wi-Fi networks, for example, in order to prevent fraud where required by court order.

8.    Warranty The Service is provided ‘as is’ and as far as we are able to under the law we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Service and related software.

9.    Our responsibilities to you

a.    We are legally responsible to you if our negligence causes death or personal injury or we act fraudulently.

b.    We will not be liable to you for any indirect or consequential loss or for any damages whatsoever whether foreseen or unforeseen, including but not limited to:

                                          i.    loss of income or profits;

                                        ii.    loss of use of the Service;

                                       iii.    loss of data; lost business, revenue, anticipated savings, goodwill or missed opportunities;

        or any loss or damage that is not directly caused by us or which we could not reasonably expect at the time you entered into this agreement.

c.    We will not be legally responsible to you if we cannot provide the Service because of something outside of our reasonable control.

d.    Unless our negligence causes death or personal injury, our maximum liability to you will not be more than €200 for each claim or a series of related claims.

e.    The terms of this agreement will not affect any rights which you may have as a consumer under any applicable law and which we cannot exclude by agreement with you.

10. Customer Contact & Complaints. If you have any questions concerning these terms, or you would like to contact us for any other reason, please go to www.vodafone.ie/support.html  or call Vodafone on 1907. If you have any complaints, you can contact us at 1907 and your complaint will be managed in accordance with our complaints policy which is available here; www.vodafone.ie/aboutus/code.html .

11. General.

a.    This is the entire agreement between you and us for the Service. Should any provision of the Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms, and the application of that provision shall be enforced to the extent permitted by law.

b.    This agreement is under Irish law. Any disputes can be dealt with the by courts in Ireland.





{{feedbackMessage}}

2017 EU Roaming Regulation

EU Roaming Regulation Information

1.        Fair Use of Roaming Services

Vodafone has enabled customers to use bill pay and pay as you go plan allowances when roaming in the EU. In accordance with EU regulation Vodafone may take action to prevent abusive or anomalous use of roaming services. In using Vodafone Ireland services you must be normally resident or have stable links entailing a frequent and substantial presence in the Republic of Ireland. 

  • Confirmation of residence/stable links: We may need request reasonable proof to determine your normal place of residence.  The type of proof that we may request includes presentation of a valid document such as a utility bill or a property rental agreement along with proof of identification. We may request this information before connecting you to our services or if after a period of observation there are indications of possible abusive or anomalous use.  We will only request information that is strictly necessary and proportionate to confirm that you are normally resident or have stable links to Ireland.
  • Objective Indicators of Anomalous use: Vodafone will also monitor for other objective indicators of abusive or anomalous use such as establishing whether there is prevailing domestic consumption over roaming consumption or whether there is a prevailing domestic presence over a presence in another EU country. As a guide we will consider that your use or your presence is prevailing domestic if more than 50% of use or network connections are domestic within the period of measurement permitted under EU Regulation.  We will also look at whether there is a long period of inactivity of a given SIM card associated with use mostly if not exclusively while roaming, or if there is sequential use of multiple SIM cards by the same customer when roaming.  In addition if we identify organised resale we will take immediate steps to ensure compliance with our contractual requirements.
  • Open Data Bundles: Unless otherwise specified Vodafone is providing full take your home tariff abroad on plans with calls texts and data plan.  In the case of mobile broadband plans that permit roaming there is a specific fair use volume limit within the mobile broadband plan. The details of the fair use volume limit are specified in your tariff terms and conditions and we will advise in your roaming message when you arrive.  Check your SMS application for details.

2.        Information on Roaming

Under EU Roaming regulations we have put in place a number of measures to ensure you are kept adequately informed of roaming charges when using roaming services, in particular data roaming services, so that you can so that you are able to monitor and control how much you spend.

  • Roaming Message:  Each time you roam you shall receive an automatic message from Vodafone that you are roaming and this will include your basic tariff information. You may ask us to turn these messages off or on at any time free of charge.
  • Default Financial Limit (‘Spend Cap’): There is also a data roaming spend caps in place to ensure your roaming usage shall not exceed €50 per month ex VAT (€61.50 inc VAT). You have the option to continue roaming after the cap is applied by opting to remove the cap for that calendar month on pay as you go or for that monthly billing period on bill pay.  Alternatively you can decide to remove the feature altogether however we recommend that you keep the data roaming spend cap on to assist you in managing roaming spend. If you remove the cap at any time on a temporary or permanent basis then you accept that you may incur significant additional roaming charges. The cap will apply to all roaming usage whether inside or outside the EU. When the cap is applied any data that is course of being downloaded may be lost.
  • Additional Data Limits: Vodafone also provides an additional financial limit for data use of €360 inc VAT
  • Notifications: We will let you know when your usage is approaching or when you have reached the financial limit.  In general this will be by an SMS message.  If your device has restricted SMS capability on the Vodafone network then you may need to contact Vodafone customer care to remove the cap. The message we send includes details on how you can continue using data roaming services. Instructions to opt in or out of the financial limits are also outlined here

Vodafone reserves the right to modify the data roaming service at any time for technical, operational, regulatory or legal reasons. Vodafone may suspend or vary the data roaming service without prior notice for repair or maintenance, or for any other valid reason.

 

{{feedbackMessage}}

Alternative Roaming Provider

Terms and conditions for Alternative Roaming Provider

Abbreviation Meaning

ARP - “Alternative Roaming Provider” means another operator providing roaming voice, texts & data while you are travelling abroad in an EU/EEA country. Alternative roaming Providers could be mobile network operators in both home and visited countries, mobile virtual network operators and resellers of mobile communication services.

SI - “Single IMSI” means the customer having the choice of choosing another operator to provide them with roaming voice, text & data services while roaming in the EU/EEA country, while keeping their SIM & mobile number.

LBO - “Local Break-out” means the customer having the choice of choosing another operator to provide them with roaming data services while roaming in the EU/EEA country, while keeping their SIM & mobile number.

 

Alternative Roaming Provider for Voice, Text & Data in EU/EEA countries (Also known as Single IMSI – SI)

Please note the following T&Cs are subject to an existing ARP being available to Vodafone customers and if you are on a corporate tariff and wish to use the services of an ARP please refer to your existing individual contract.

Before availing of an ARP for Single IMSI(Voice, Text & Data in EU/EEA countries) please note the following:

  • A Business Account decision maker has the option to opt-out, all or some of the customers on the account, from using the service of a Single IMSI ARP.
  • If the customer requesting the ARP is on a business account they must be the decision maker or have decision maker’s approval to select an ARP.
  • If a customer is in the process of a porting out they are not eligible to select an ARP.
  • If a customer changes their SIM or Mobile Number any existing agreement with an ARP will be cancelled.
  • If a customer is barred for domestic/roaming service by Vodafone they will not be able to use the Roaming services of an ARP.
  1. To avail of an ARP the customer must contact an ARP to be set up for their roaming voice, texts & data.
  2. The ARP will contact Vodafone requesting the customer be provisioned with the ARP for their roaming voice, texts & data in the EU/EEA countries.
  3. If the customer is eligible, Vodafone will process the set-up request from the ARP within 24 hours of receiving a request from an ARP and inform the ARP once the request is complete. An SMS will be sent to the customer informing them that they are no longer with Vodafone for their roaming voice, texts & data in the EU/EEA countries.
  4. Choosing an ARP does not affect a customer’s existing contract & terms and conditions with Vodafone.
  5. If a customer has reached their monthly roaming data spend cap and has been barred from using data roaming by Vodafone they can choose an ARP and get roaming voice, texts & data through their ARP. Vodafone will continue to implement data roaming spend cap notifications for data roaming when customers are roaming outside of the EU/EEA regulated zone.
  6. Please see below a list of countries where ARP is available. Vodafone will not send a “Welcome SMS” to any customers who visit these countries and are using the roaming voice, texts & data services of an ARP.
  7. Customers may have multiple ARP agreements but have only one Single IMSI ARP agreement active at any one point in time.
  8. Customers who avail of the services of an ARP and whose current plan includes an EU roaming element will be moved to a comparable plan that does not include the roaming element on their next bill day. If the customer’s current plan does not include a roaming element there will be no changes to the plan.
  9. Customers who are availing of their Roaming Voice, SMS & Data with an ARP will not be charged for voice, text or data by Vodafone when they are roaming in the EU/EEA countries. You will be charged by the ARP. All other charges remain applicable to Vodafone.
  10. Customers wishing to cease service with their ARP must request the termination of service from their ARP. However if termination of the ARP service is due to the customer changing their SIM or mobile number or moving to another domestic operator, it will be up to the customer to renew the ARP agreement. Vodafone will not reinstate ARP agreements in the case of port reversals. The customer has to initiate these with the ARP.

Alternative Roaming Countries & Operators 1st July 2014

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • French Guyana
  • France
  • Germany
  • Greece
  • Guadeloupe & St Martin
  • Hungary
  • Iceland
  • Italy
  • Latvia
  • Lithuania
  • Liechtenstein
  • Malta
  • Martinique
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Reunion
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom

Alternative Roaming Provider for Data (Local BreakOut ->LBO)

Before availing of an LBO for data service only ( EU/EEA countries) please note the following:

  • A Business Account decision maker has the option to opt-out, all or some of the customers on the account, from using the data service of a LBO.
  • Vodafone customers roaming with an LBO will not be able to use the EU Internet APN if they move out of the LBO regulated zone
  • If a customer is barred for domestic/roaming service by Vodafone they will not be able to use the Roaming data services of an LBO.
  1. Customers’ accessing data services in EU/EEA countries provided by an LBO must configure their device to use a universal “EUInternet” APN. They will be charged by the LBO provider for using the EUInternet APN and not by Vodafone.
  2. Customers may have multiple LBO agreements when travelling abroad but only one LBO provider active at a point in time.
  3. Please see below a list of countries where LBO is available.
  4. Customers availing of LBO service will receive existing “Welcome SMS” messages from Vodafone unless they are using a Single IMSI ARP for their Voice and Text services.
  5. On returning home from abroad, or travelling to a non- EU/EEA country, customers are required to change their APN settings on their phone to their standard domestic APN.
  6. Vodafone cannot guarantee that all devices/handsets will work with an LBO. If the customer has any concerns they should contact the LBO provider directly regarding suitable handsets.
{{feedbackMessage}}

Backup+

Backup+

Backup+ is provided to you by Vodafone Ireland Limited, Mountainview, Leopardstown, Dublin 18 and registered in Ireland: No. 326967 These terms and conditions (the "Terms") apply to your use of the Backup+ app ("Backup+"). This agreement is in addition to and forms part of the general customer terms and conditions of Vodafone Ireland Limited ("Vodafone") under which you enjoy access to Vodafone's mobile telecommunications services. For further details on the general terms and conditions as they apply to you please visit www.vodafone.ie/terms. By using Backup+, you confirm you have read and agree to these terms.

  1. Using Backup+

    Backup+ allows you to:

    • to back up and transfer photos, videos and audio files from your mobile device to the Dropbox cloud service once you have an account with them ("Dropbox"); and
    • where the Backup+ app for your mobile device’s operating system has been activated for the function, to back up and transfer contacts from your mobile device to and from Dropbox;
    • to sign up for additional space for your Dropbox account. Separate and additional terms and conditions will apply to this additional storage in addition to these general terms and conditions.
  2. Dropbox

    In order to use Backup+ you will need to have an active Dropbox account. 

    If you have not already got an account you will need to create one during the Backup+ registration process. 

    Once you have completed the registration process to create a Dropbox account you will become a customer of Dropbox, Inc. Your use of Dropbox is subject to Dropbox's Terms of Service and Privacy Policy, available at https://help.dropbox.com/accounts-billing/security/terms-service-privacy-policy . Dropbox, Inc. is responsible for the storage of your content on Dropbox.

    Backup+, when used in conjunction with Dropbox, acts only as an interface to allow you to access your Dropbox account and to back up items from your phone to Dropbox. Vodafone is not responsible to you for (1) any service or content provided by Dropbox or (2) any breach by Dropbox of its Terms of Service.

    By linking Backup+ to your Dropbox account you allow Backup+ to access to your Dropbox account only for the purposes of providing the Backup+ service (as modified from time to time).

  3. Registration and use

    To use Backup+, you must be 16 years old or more, or an emancipated minor, or possess legal parental or guardian consent, and be capable of being bound by these Terms. You may not use Backup+ if you are located in a country that is subject to any EU, UK and/or U.S. Government embargo, or that has been designated by the EU, UK and/or U.S. Government as a" terrorist-supporting" country, or you are listed on any EU, UK and/or U.S. Government list of prohibited or restricted parties.

    You must register to use Backup+. You can register for Backup+ by downloading the Backup+ application, opening it on your device and following the on-screen instructions. Please note that your handset must be a supported handset.

    You are responsible for the activity that occurs on your account. You must keep your account password (or PIN) secure, and notify us immediately of any breach of security or unauthorised use of your account.

  4. [Back up of Contacts on iPhone and iPad] / [Back up of Contacts outside of Dropbox]

    Where your Backup+ app version is not yet enabled for back up of contacts to Dropbox, your contacts will be backed up contacts online.. You must have an active mobile agreement with Vodafone in order to be able to back up and store your contacts in this way. If you cancel your mobile agreement with Vodafone your account and all related data will be deleted 30 days after your agreement is terminated. 

    When you delete the contact information held on your account it will remain on our system for 30 days. After that time you will not be able to retrieve the contact information you have deleted.

  5. Rights

    We grant you a non-exclusive and non- transferable right to download, install and use Backup+ in your home country on your mobile device for your own personal non-commercial use only.

    We and our licensors own all proprietary rights in Backup+. You will not have any right to Backup+ apart from the right to use Backup+ in line with these Terms. In particular you understand and agree that:

    1. You are not permitted to resell copy, or distribute Backup+ for any commercial purposes or use Backup+ in any other manner inconsistent with these Terms
    2. you are not permitted to duplicate, transfer, to, copy or distribute any part of Backup+ in any medium without our prior written authorisation
    3. you are not permitted to reverse engineer, alter or modify any part of Backup+; and
    4. you will otherwise comply with these Terms.

     

    Nothing in these Terms affects any legal rights you have as a consumer. For more information about your legal rights contact your local consumer advisory body.

  6. Your information

    How we collect and use your information generally is explained in our Privacy Policy which can be found at https://n.vodafone.ie/privacy.html .

    So that we can operate Backup+, troubleshoot it if you have a problem, and optimise and improve its performance, we use your information in the following ways:

    • We collect your mobile phone number for troubleshooting.
    • We collect some information about your device and your use of Backup+ (for example, language, device, usage statistics and crash statistics).
    • We may contact you from time to time to advise you on your use of Backup+ and other Vodafone services.

    You must notify us immediately of any breach of security or unauthorized use of your mobile phone. We will not be liable for your losses caused by any unauthorized use of your account and you may be liable for the losses caused to us or others due to such unauthorized use. 

    We may also share your information with certain third parties. We will only do this where you have indicated you are happy for us to do this (e.g. where you link your Backup+ application and Dropbox account with another third party service).

  7. Cost and additional Dropbox space

    Your Vodafone plan may entitle you to some additional space for your Dropbox account at no extra cost and/or you may be eligible to subscribe for additional space and be charged for additional Dropbox space directly by Vodafone. Any such offers or options will be governed by additional terms and conditions which you will be able to review before subscribing to any such offer. You must agree to those additional terms in order to subscribe for that additional Dropbox space. 

    There may be data charges if you download Backup+ and/or transfer content over the mobile network. The data consumption will form part of your data bundle or, if you are an out of bundle user, you will be charged at the standard network rates. If you access Backup+ outside your home country then you may incur additional data charges at the standard data rates for roaming. 

    You can choose whether to back up over Wi-Fi or the mobile network. We recommend doing your first back up over Wi-Fi as there may be a high volume of data to transfer to Dropbox if you have a lot of photos, video and/or audio files.

  8. Ending or changing Backup+

    You can stop using Backup+ at any time. Depending on the device type, you might also be able to uninstall or deactivate Backup+ from your device.

    We may without notice suspend or change Backup+ immediately for any reason, including where repair or maintenance work is needed. We may add new features from time to time and have no obligation to offer any particular features via Backup+. We may also modify or change Backup+ to allow you to take up offers with other selected third parties and these will also be subject to additional terms and conditions. 

    We can withdraw Backup+ at any time, but will provide at least 30 days’ notice beforehand.

  9. What we are not responsible for

    We provide Backup+ on an 'as is' basis for your personal use only. We will not be responsible for any loss or damage that we or you could not reasonably expect at the time you first began to use Backup+ or which is out of our control. We will not be responsible to you for any indirect or consequential loss or damage whatsoever whether it is foreseen or unforeseen including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill.

    To the extent permitted by applicable law, we exclude all representations, warranties and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use of Backup+. We will also not be responsible for:

    1. a) any loss or damage arising as a result of any content which you upload, store or share;
    2. any loss of income or profits;
    3. any loss of use of the Backup+ service;
    4. any lost business or missed opportunities;
    5. any content or services provided by another person or organisation (including, for example, Dropbox);
    6. any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps; or
    7. any loss of, or corruption to your content or other data if that loss or corruption is not caused by us or is out of our reasonable control.

    Unless our negligence causes death or personal injury or we act fraudulently, our liability to you will not be more than €500 for each claim or a series of related claims.

    Your content may be subject to a third party's intellectual property rights. You are wholly responsible for any content transferred through Backup+. Please ensure you have the appropriate permissions prior to any transfer.

    Backup+ will not transfer or backup any audio files which are subject to digital rights management ("DRM") restrictions.

  10. Limitations of service

    It is important to note that we do not warrant that your use of Backup+ will be error-free, uninterrupted, available at all times or that we will be able to provide a fault-free service. 

    You are responsible for ensuring the compatibility of this application with your device, and for the installation of, use of, and results obtained from Backup+. You shall ensure that your device meets the system requirements of Backup+ in order to continue using Backup+ (this includes obtaining updates or upgrades from time to time). We do not warrant or accept any legal responsibility for operation of the device used to access the features of Backup+ or of your use of any Dropbox services. 

    In order to use Backup+ you will need a compatible device, a Vodafone ID, a linked Dropbox account and internet access. Only one Dropbox account can be linked to your Vodafone ID.

    In order to use Backup+ you will need a compatible device, a Vodafone ID, a linked Dropbox account and internet access. Only one Dropbox account can be linked to your Vodafone ID.

  11. General terms

    This is the entire agreement between you and us for Backup+.

    We may allow another person to perform any of our obligations under these Terms on our behalf. You agree that we may transfer our rights and obligations under these Terms to another Vodafone company. If we transfer our rights and obligations to any other third party, we will let you know.

    If any part of these Terms cannot be enforced by any court or other authority, the remainder of the Terms will remain in full force and effect, and that part will be deleted and substituted with an enforceable alternative.

    We may send you notices by email, text or post.

    We may revise these Terms from time to time and will always post the current terms on http://www.vodafone.ie/terms . If a revision significantly affects your rights under these Terms we will notify you. However, by continuing to use Backup+ after the revisions have taken effect, you are deemed to have agreed to the revised terms. Don't forget, you can stop using Backup+ at any time.

    These terms and Backup+ will be governed by the laws of Ireland. Any disputes will be dealt with by courts of Ireland subject to any applicable law which provides a different jurisdiction for you as a consumer.

  12. Support

    We hope you enjoy using Backup+

    If you have any problem you can contact us directly through the Backup+ application or through our online support pages https://n.vodafone.ie/support.html. 

    If you have any problem regarding the Dropbox service itself, please refer to www.dropbox.com/help.

 

Additional Dropbox Space Offer T&Cs

  1. Status of these terms

    These terms and conditions relate to a promotional offer by Vodafone for you to obtain, depending on your Vodafone calling plan, additional space for your Dropbox account in connection with the Vodafone service ‘Backup+' for a promotional period, and an automatic paid monthly subscription for additional Dropbox space on expiry of that promotional period. Where such promotional offer is not available on your Vodafone calling plan, you may be offered the option to subscribe for a standalone paid monthly subscription. These terms are between you and us (Vodafone) and are applicable from 3rd December 2015 until further notice. These terms and conditions apply in addition to:
    1. The general customer terms and conditions of Vodafone Ireland Limited under which you enjoy access to Vodafone's mobile telecommunication services, available on www.vodafone.ie/terms AND
    2. The terms and conditions applicable generally to your use of Backup+, a copy of which is available here. Terms not defined here have the meaning in those terms. Your acceptance of these additional terms by agreeing to be bound by them within Backup+ (and your acceptance of any promotional offer detailed within Backup+) and your continued use of Backup+, constitutes your acceptance of these additional terms (together with the general terms referred to above).

  2. Eligibility

    The service described in these additional terms is for Dropbox end users and consists of additional space for the user's Dropbox account for the applicable period of time as set out in the relevant set up page of Backup+ (which, for some Vodafone calling plans may be unlimited in time). You will only be eligible for any such offer if you:
    • have a Vodafone mobile telephone number assigned by Vodafone with the country code of the territory of the relevant Vodafone company which is providing you with your Vodafone account;
    • have the Backup+ application installed and set up on your mobile device;
    • have an eligible Vodafone calling plan (at our discretion); and
    • have a Dropbox account and have linked Backup+ with your Dropbox account.

  3. Promotional Offer and Paid Monthly Storage Subscription – storage and term Promotional Offer

    Your Vodafone calling plan may entitle you to a promotional offer for a certain defined period to increase your Dropbox space amount (beyond the Dropbox free plan amount, which is currently named Dropbox Basic), without additional charge for a promotional period, and you will be able to choose, during the set up process for Backup+ (or subsequently), to subscribe to this option (the "Promotional Offer"). The amount of additional storage for your Dropbox account and the term of the promotional period applicable to your calling plan will be shown in Backup+ at the time you are offered the Promotional Offer. 
     Note to VGCs – please discuss this with your local VAT contact as this wording may need to be amended to accommodate local VAT interpretation. The term of the promotional period for any such Promotional Offer will begin on the date you subscribe for the Promotional Offer through Backup+ by accepting these terms (and not on the date you complete "Get Started" – see more on this below). Please note if you only complete Get Started towards the end of your Promotional Offer period you will have a shorter period in which to enjoy the full additional amount of Dropbox space. 
     Where your Vodafone calling plan entitles you to additional Dropbox space for the whole period of your Vodafone calling plan, this will be visible in Backup+. At the end of your Promotional Offer period, you will be automatically billed for a storage subscription for an additional 25GB of Dropbox space over the Dropbox free plan amount (see section 6 below on this automatic billing). 
     If your Dropbox stored amount is greater than this additional 25GB, you will not be able to upload new content until you come below the new limit but you will still be able to have read-only access to the existing content (or otherwise as stated in the Dropbox Terms of Service). In this instance, you will also have the option to subscribe for the 25GB of additional Dropbox space. 
     Paid Monthly Storage Subscription 
     Where your Vodafone calling plan does not entitle you to a Promotional Offer or you have cancelled such offer, you may be given the option to pay Vodafone a monthly fee to increase your amount of Dropbox space by 25GB through Backup+ at the price per month [including VAT] set out beside such option in Backup+. 
     Such subscription will continue until you cancel it (see "Cancellation" below). We refer to this as the "Paid Monthly Storage Subscription".

  4. Get Started

    In order to fully utilise any additional Dropbox space as part of any Promotional Offer (but not the Paid Monthly Storage Subscription) you will have to complete Dropbox's "Get Started" steps (as outlined in at www.dropbox.com/gs). 
     Initially on subscription to the Promotional Offer you will have access to an additional 3GB of Dropbox space (over the Dropbox Basic plan amount). Once you have completed "Get Started" then you will have access to the remaining amount of the additional Dropbox space included within your Promotional Offer. For example, if you are entitled to an additional 25GB of space, initially, on subscription, you will receive an additional 3GB and then, on completion of "Get Started", you will receive further 22GB of additional Dropbox space, thus totalling the additional of 25GB of space. 
     If you are a subscriber to the Promotional Offer, you must complete "Get Started" by the end of the time period for that Promotional Offer.

  5. Status of subscription

    You will be able to check the status of your Promotional Offer subscription or the Paid Monthly Storage Subscription via the "My Offer" page within Backup+ (or equivalent page). This will always show the amount of GB of Dropbox space you have subscribed for, the duration of your free Promotional Offer duration (if applicable), and the price following the end of your Promotional Offer or of the Paid Monthly Storage Subscription (as applicable).

  6. Charges and automatic billing after expiry of Promotional Offer

    Paid Monthly Storage Subscription If you have subscribed to the Paid Monthly Storage Subscription described above, you will receive an additional 25GB of Dropbox space through Backup+ at the price per month [including VAT/excluding VAT] set out beside such option in Backup+. 
    Such amount, if chosen by you, will be added to your usual monthly bill or deducted from your pre-paid credit balance and you agree to be billed or charged for that amount. Pay as you go customers will need to have credit on their account each month in order for the monthly standalone subscription payment to be made. 
    Promotional Offer – automatic billing of Paid Monthly Storage Subscription after promotional period 
    No charge will be made by us or Dropbox for the term of the promotional period of any Promotional Offer in addition to the amount already charged for your Vodafone calling plan. However (unless the promotion applicable to your Vodafone call plan states otherwise), at the end of such offer period, you agree to be automatically billed on a monthly basis for a fixed amount of 25GB of additional Dropbox space through Backup+ at the price per month [including VAT/excluding VAT] set out beside such option in Backup+, until or unless you cancel such subscription (as set out directly below). 
    This 25GB is over and above the Dropbox Basic plan amount – not the amount you previously had during any Promotional Offer. 
    We will notify you by SMS prior to the commencement of this automatic billing and you will have a chance to choose not to take the Paid Monthly Storage Subscription. Cancellation is described below. 
    The Paid Monthly Storage Subscription, if you do not cancel it, will be added from your usual monthly bill or deducted from your pre-paid credit balance and you agree to be billed or charged for that amount. Pay as you go customers will need to have sufficient credit on their account each month in order for the monthly standalone subscription payment to be made. 
    We will notify you if the price for the Paid Monthly Storage Subscription changes during the term of this agreement
  7. Relationship with Dropbox services and acceptance of Dropbox terms 

    If you purchase access to additional Dropbox space as described in these terms, you are and remain a customer of Vodafone (except for the period of any time-limited Promotional Offer where you will be a customer of Dropbox). In order to take up the Promotional Offer or the Paid Monthly Storage Subscription, you must create a Dropbox account (if you do not have one already). Once you have completed the registration process to create a Dropbox account, certain services in connection with Backup+ (for example, Dropbox space) are provided by Dropbox. Your use of Dropbox is subject to Dropbox's Terms of Service and Privacy Policy, available at http://www.dropbox.com/terms and https://help.dropbox.com/accounts-billing/security/terms-service-privacy-policy , respectively. Vodafone is not legally responsible to you for the storage of your content on Dropbox.

  8. Cancellation

    You may cancel your automatic rolling over onto the Paid Monthly Storage Subscription at any stage. 
    You may decide to cancel your additional Dropbox space (including the Paid Monthly Storage Subscription) at any time, via the "My Offer" page in your Backup+. Cancelling such additional Dropbox space will not cancel your Dropbox account, if you would like to cancel your Dropbox account please contact Dropbox as per the Dropbox Terms of Service. While you may cancel the Promotional Offer at any stage, if you do so you will not be able to re-subscribe for the Promotional Offer again (except where your Promotional Offer period lasts for the whole of your Vodafone calling plan) and may be offered an alternative paid option to increase your Dropbox space (for example, the Paid Monthly Storage Subscription). In addition, if you cancel during your Promotional Offer period, your additional Dropbox space will not be available at the end of the next renewal period (for example, monthly cycle) and not at the end of the stated Promotional Period. 
    The cancellation will take effect from the next monthly anniversary of the date you subscribed except where you cancel less than 24 hours before your next monthly anniversary date in which case cancellation will take effect from the following monthly anniversary. 
    You will not be refunded for any partial months.

  9. Cooling off period - right to cancel within 14 days

    You can cancel your Paid Monthly Storage Subscription during the first 14 days following the date you first registered for the monthly subscription ("Cancellation Period"). We'll reimburse you for any monthly subscription payments you have already made. 
    After the Cancellation Period you can terminate your Paid Monthly Storage Subscription as outlined above. 
{{feedbackMessage}}

Business Passport

Vodafone Business Passport - Terms and Conditions

  1. The tariff tables are designed as a guide for you to calculate your roaming charges. All Prices are displayed in Euro per minute but may change without notice
  2. All Vodafone calls will be subject to a call connection fee of 79c inc VAT. However, for Business Passport customers travelling to UK and Northern Ireland no call connection fee will apply.
  3. A minimum call charge of 1 minute applies. After 1 minute, calls are charged at 30 second increments. Call rounding may vary.
  4. It is Vodafone's policy not to charge Customers for diverted voicemail calls received by Customers while roaming internationally. However, there may be rare occasions where, due to circumstances beyond Vodafone's control, this technically will not happen and Customers will be charged for diverted voicemail. In such circumstances, upon receipt of a request from a Customer, Vodafone will reimburse the entire amount charged for such diverted voicemail calls.
  5. These rates apply only to voice calls made and received while roaming in Vodafone Passport countries.  Calls to 171 Voicemail and 1907 Customer Care will only be charged the call connection fee.
  6. Vodafone Passport does not apply to SMS messages, data transfer, calls to premium rate numbers and excludes special offers.
  7. Vodafone Business Passport is only available to customers on Wireless Office & Wireless Office Share price plans
  8. International calls made while roaming e.g. making a call on VF Spain network which terminates in France, will default to the standard Vodafone World rates.
  9. Vodafone Business Passport will only be available when roaming in the following selected countries: UK (excluding Channel Islands), Guernsey, Isle of Man, Jersey, Spain, Greece, Netherlands, Italy, Portugal, Germany, Malta, Sweden, Hungary, Albania, Australia, New Zealand, Japan, Switzerland, Belgium, France, Czech Republic, Romania, Lithuania, Estonia, Slovakia, Slovenia, Finland, Norway, Cyprus, Croatia, Bulgaria, Austria, Luxembourg, Denmark, Turkey, Latvia, Poland and Iceland.
  10. Any bundle minutes included in the eligible Wireless Office plans cannot be used whilst roaming. Whilst customers on the eligible Wireless Office plans making a call back to Ireland will receive their normal out of bundle domestic rates as split by peak/off-peak and on-net/off-net where applicable. This does not apply to customers on unlimited or bespoke tariffs as these tariffs will have a different specified rate per minute for calls made while roaming.
  11. Charges for premium rate and satellite calls will be exempt from Business Passport. Charges for these calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations and may include minimum charges. A network-handling fee will be applied to these calls.
  12. Vodafone cannot guarantee access to or coverage within any foreign country. If you are unable to receive access to a Vodafone Preferred Network, you may obtain access to another foreign network operator in that country.
  13. For excessive or unreasonable usage of Business Passport, Vodafone refers the customer to the Fair Usage Policy on the website.
  14. Vodafone may vary or change the Terms and Conditions of the Contract for any commercial, technical or operational reason and any material changes shall be notified to the Customer in advance.
  15. These terms and conditions are in addition to the general terms and conditions of the Vodafone service. Please see our website for details.
{{feedbackMessage}}

Consumer Rights Under the Data Roaming Regulations

Consumer Rights Under the Data Roaming Regulations

EC Regulation No. 544/2009 (the “Regulation”) requires that customers are kept adequately informed of the charges that will apply when using data roaming services so that customers are able to monitor and control how much they spend when using mobile data services abroad. Specific actions are required of Vodafone, as a mobile service provider to ensure that this is the case:

  • Every time a customer is roaming, he / she will be informed by an automatic message from Vodafone that he / she is roaming. As part of this, the customer will be given their basic tariff information on the relevant data roaming charges applicable for roaming in the European Union country concerned, except where the customer has notified Vodafone that he / she does not want to receive this information. Where a customer has so notified Vodafone of this, the customer also has the right to reverse that decision and ask Vodafone to provide that information service again in the future free of charge.
  • The Regulation requires Vodafone to make available to all their data roaming customers a facility which provides information on their data roaming spend.  This must be available free of charge and guarantees that without a customer’s explicit consent, their accumulated data roaming spend over a monthly billing period does not exceed a specified financial limit. €50 per month (€61.50 including VAT) is the default financial limit.  This means that it is applicable to all customers who have not opted out of it. In addition to the €50 limit (€61.50 including VAT), Vodafone may offer additional limits. Vodafone offers an additional financial limit of €300 (€369 including VAT).  Customers will not be able to continue data roaming when they reach the specified financial limit during a billing period unless they choose to choose to opt out of the applicable financial limit for that month.
  • Customers must also be informed when their usage is near to and when they have reached the agreed financial limit (for example by an SMS message, an e-mail or a pop-up window on the computer). The alert message will advise customers of the procedure to be followed if they wish to continue data roaming and the cost associated with each individual unit that may be consumed.  Customers have the right to require Vodafone to stop sending such messages and the right at any time and free of charge to require Vodafone to provide the service again in the future.
  • Regardless of a customer’s data roaming price plan , they always have the right to opt for or remove a financial limit for data roaming, without affecting in any way the other terms and conditions of their plan. The limit must be set or removed within one working day of receipt of the request, free of charge.  
  • Customers must also be informed of the risk of automatic and uncontrolled data connection and download. Please see [insert link], for more information on how to avoid uncontrolled consumption of data roaming services on your Smartphone.
  • Instructions to opt in or out of the financial limits are outlined below and are also sent to customers in the notifications he/she receives when abroad:

TO OPT OUT:

For the €50 spend cap (€61.50 including VAT):

Text ‘NO EU CAP’ TO 50193

For the €300 spend cap (€369 including VAT):

Text ‘NO UPPER LIMIT <PIN>’ to 50193

The PIN you need to insert is the last 4 digits of your customer number

For spend notifications:

Text ‘NO NOTIFY’ to 50193.

TO OPT BACK IN:

For the €50 spend cap (€61.50 including VAT):

Text ‘YES EU CAP’ TO 50193

For the €300 spend cap (€369 including VAT):

Text ‘YES UPPER LIMIT’ to 50193

For spend notifications:

Text ‘YES NOTIFY’ to 50193

{{feedbackMessage}}

Stay Mobile Damage Only Insurance (from 10 November 2020)

This is your mobile device insurance policy for accidental damage. In this document you will find everything you need to know about your cover. Please read this carefully  to make sure this policy is right for you and if you have any questions call us on 0818 92 77 11. This policy constitutes an agreement between you and the insurer, Assurant Europe Insurance N.V. The insurer has appointed Sedgwick Ireland to administer the policy. References to ‘we/us/our’ relates to Assurant Europe Insurance N.V., Sedgwick Ireland and Vodafone. No advice has been given about this insurance product.

Who is this cover designed for?

This policy is designed for people who have a mobile device provided by Vodafone that is not already covered under another insurance policy and you want to cover the cost of repairing or replacing your mobile device against accidental damage. Successful claims are subject to an excess payment by you and you should take this into consideration when deciding if this policy is suitable for you.

You must be at least 18 years of age at the time you purchased this insurance and have a Vodafone airtime contract (i.e. a mobile voice/ data monthly subscription) in place throughout the duration of this policy.

Having insurance does not mean that you can take risks with your mobile device which you would not take if your mobile device was not insured as doing so may result in your claim being declined. Further details can be found in the section ‘What you are NOT covered for’.

What you are covered for

Insurance cover worldwide for the mobile device purchased from Vodafone and registered with us which must be owned by you in the event of:

  • Accidental damage

Accidental damage is where an unforeseen event has caused the physical damage to your device which prevents it from working correctly

If your mobile device is accidentally damaged we will either repair or replace it.

Worldwide cover is for single trips outside of Ireland up to a maximum of 30 days

Replacements

  1. Where we replace the mobile device the replacement may be a remanufactured (not brand new) device.
  2. We will attempt to replace your device with one of the same colour but we can’t guarantee to do this or replace any limited or special edition mobile devices.
  3. If we cannot replace your device with one of the same make, model and specification we will contact you to discuss alternative mobile devices of similar specification.

If you are unable to provide the damaged mobile device to support your claim for a damage incident, then this will be classified as a lost mobile device and not covered on this policy. Where we send you a replacement or repaired item, this will only be sent to an Irish address.

What you are NOT covered for

Excess - You need to pay a contribution of €75.00 every time you make a successful claim, this is the excess.

Not taking care of your mobile device - Taking care of your mobile device means:

  • Following manufacturer instructions on the use of your device
  • Not knowingly leaving the device out of sight where another person could damage your device
  • Intentionally damaging your device

All of these examples increase the risk of it being damaged and may result in your claim being declined. The examples are to help you understand what’s covered, and are not the only reasons a claim could be rejected.

More than 2 claims in a 12 month period - When we have settled the second claim then this policy will automatically cancel. For example if you make your first claim on the 1st January, you are limited to only one more claim up until 1st January the following year. The policy will cancel on the date on which we settle your second claim.

Cosmetic damage - We only cover damage if it stops the normal functioning of your mobile device. If it is just a scratch or dent, and your mobile device still works as expected, then we will not repair or replace it. For example, a scratched screen would not be covered but a cracked screen would be covered.

Contents of your mobile device - We only cover the mobile device, we don’t cover the contents. This means that any pictures, software, downloads, apps, music or any other content is not covered by this policy so make sure you back it up regularly.

Other losses - We don’t cover any loss of profit, opportunity, goodwill or similar losses. We just cover the mobile device.

Loss or theft of your mobile device - This policy provides insurance for accidental damage only.  The loss or theft of your mobile device is not covered under any circumstances.

Breakdown – Cover is provided where the physical damage to the device has been caused by an unforeseen event. If the failure of the device is just as a result of a fault (whether covered by a manufacturer warranty or not) which has developed over time then this is not covered by this policy.

Modifications - If your mobile device has been modified in any way we will only replace the mobile device, we do not cover the modifications that have been made. Modifications are anything that changes the way your mobile device looks or operates from the original specifications. This includes things like adding gems, precious metals or making software changes such as unlocking your mobile device from a network.

How to make a claim

Step One – Call us as soon as possible on 0818 92 77 11

Step Two – We will walk you through the simple claim process and tell you what information you will need to provide for us to assess your claim.

You may be asked to complete a claim form or provide additional information in order to progress your claim. Failure to do so may result in your claim being delayed

Step Three – Pay the excess, this will be added to your Vodafone network bill

Step Four - We will either repair your mobile device or send you a replacement.

What you need to know about the claims process

  • If you are claiming for a damaged device and we need to provide you with a replacement, we will not be able to send you the replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find My iPhone).
  • If we are unable to replace your device with the same make and model, we will contact you to discuss an alternative claim settlement.
  • Damaged mobile devices, parts and materials replaced by us shall become the property of the insurer.
  • In some instances we may arrange to deliver your replacement device at the same time as collecting your damaged device. If you return a device or item other than the insured device we will either recover the replacement device, block the replacement handset to prevent it from being used and/or recover the cash value by adding this to your Vodafone network bill. The action taken will be at our sole discretion.

What if your claim is rejected?

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please follow the complaints process.

Fraud

We do not tolerate any aspect of fraudulent activity. We work closely and share data with other insurers, law enforcement agencies, fraud prevention agencies, public bodies and airtime providers to identify fraud and support prosecution where appropriate evidence exists.

If false or inaccurate information is provided and fraud is identified then we may:

  • Reject the claim and we may cancel your policy. If an excess has been paid this will be returned.
  • Report you to relevant authorities and take legal action, if necessary, to recover any money already paid to you under this insurance policy.
  • Pass the details on to your network or our distribution partner providing this service as part of a wider offering.
  • Share details of the fraudulent claim with a number of industry wide fraud prevention databases. A list of participants and the name and address of the operators are available on request.
  • Pass details to fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please call us on 0818 92 77 11 for details of the relevant fraud prevention agencies.

Price of your insurance

The price of this insurance is based upon the model and type of device you purchased. The monthly premium will be collected by Vodafone on behalf of the insurer Assurant Europe Insurance N.V. and is added to your Vodafone network bill. The amount you pay for this insurance is confirmed on your welcome letter and also by viewing your online bill at Vodafone.ie/mybill

Duration of this Policy

This insurance has a three month minimum term beginning on the day you purchase the insurance. You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and the first month’s premium will be refunded. Please refer to the “Cancelling your insurance” section for more information. After this three month minimum term this insurance policy will continue to run on a monthly basis until one of the following events happens:

  • You contact us to cancel the insurance.
  • You fail to pay the monthly premium.
  • You cease to have a Vodafone airtime contract.
  • The insurer cancels the insurance.
  • In the event 2 successful claims are made in a continuous 12 month period.

Otherwise the insurer can cancel your insurance by giving you 30 days’ written notice to your last known address or an email to the email address you provided.

Choice of law

Irish law applies to this policy and only the Irish Courts will have any jurisdiction in any dispute. It’s written in English and all communication with you will be in English.

If we need to change the terms of the policy

In the event that the insurer needs to change the terms, we will give you 30 days’ notice in writing to your last known address, or email to the email address you provided. This will only be for valid reasons such as to respond proportionately to changes in the law or decisions of the Financial Services Ombudsman, to meet regulatory requirements, industry guidance or codes of practice, to proportionately reflect other legitimate cost increases or reductions associated with providing the cover.

Stamp Duty

Stamp Duty has been or will be paid to the Revenue Commissioners in accordance with the provisions entered into with them under section 5 of the Stamp Duties Consolidation Act 1999.

Statement as to Monies Payable

All payments which become due or payable shall be payable in Ireland.

Sanctions Clause

The insurer is not legally required to provide cover or any compensation under this insurance, if this would violate any sanction laws and regulations. The coverage and providing of any compensation will then be automatically suspended. As soon as this is permitted again under sanctions laws and regulations, the cover will be reactivated from the day on which the provision of cover is legally permitted again.

{{feedbackMessage}}

Data Roaming

The ‘Only Vodafone’ claim is made and is accurate as of 8th June 2017 and applied to Vodafone mobile customers only using bill pay and pay as you go plans with calls, texts and data

Vodafone Data Roaming terms and conditions

These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. The following terms and conditions of the Vodafone Data Roaming tariffs are in addition to and form part of the general terms and conditions of the Vodafone Ireland Limited (“Vodafone”) mobile telecommunications service and of the Vodafone Mobile Connect Card/Data Services. In the event of any conflict the terms and conditions below shall prevail. Vodafone Data Roaming tariffs are available to mobile data customers of Vodafone (“Customers”) and allow customers to download/upload data while roaming (subject to these terms and conditions via their mobile phone account.

  1. Use of VoIP (Voice over Internet Protocol) is not permitted within any of the Vodafone Data Roaming tariffs and Vodafone reserves the right to impose technological or other constraints on this or related types of application.
  2. Vodafone reserves the right to withdraw any of the Vodafone Data Roaming tariffs generally or from any particular Customer at any time and to vary or amend any element of these tariffs without further notice. These terms and conditions may be varied or amended by Vodafone for a valid commercial, technical or operational reason.

Connect Abroad Daily

  1. The Vodafone Connect Abroad Daily Tariff is the default tariff for customers who have not used data when abroad on the APN’s listed in paragraph 10 below, before 21st July 2007 or choose to pay for a time based session. The tariff is valid on all networks in the zones detailed in paragraph 8.
  2. Vodafone Connect Abroad Daily Tariff is divided between 2 zones, Europe and Rest of World, as further described in paragraph 8 below. Data roaming in countries outside of these footprints will incur a data roaming charge which is specific to each network – see www.vodafone.ie for details. Different tariffs are applicable to each of the zones. Once you commence data roaming in either of the zones, the appropriate daily tariff for that zone will automatically apply. These tariffs are outlined in paragraphs 5 and 6 below.
  3. Zone 1: Europe (list of applicable countries is set out in paragraph 8): For €8 ex VAT the Vodafone Connect Abroad Daily tariff consists of a data allowance of 500 megabytes (MB) which can be used for 24 hours from the first time you log on, subject to paragraph 7 below. Usage in excess of the 500MB within the 24 hours will be charged at €1 ex VAT per MB. The tariff is valid on all networks in the Europe zone where data roaming is possible.
  4. Zone 2: Rest of World (list of applicable countries is set out in paragraph 8): For €15 ex VAT the Vodafone Connect Abroad Daily tariff consists of a data allowance of 100MB which can be used for 24 hours from the first time you log on, subject to paragraph 7 below. Usage in excess of the 100MB within the 24 hours will be charged at €5 ex VAT per MB. The tariff is valid on all networks in the Rest of World zone where data roaming is possible.
  5. Important: Spanning between two sessions - Where a single session continues beyond the end of a 24 hour period and continues into a second 24 hour period, the customer will be charged a further daily rate, depending on their zone, for a second 24 hour period. However any data used within the session spanning between the first and second 24 hour period will be apportioned to the first 24 hour period’s data allowance. This means that if usage during this spanning session brings you above the 50MB data allowance, you will be charged for additional usage at the per MB rate appropriate to the zone you are roaming in, e.g in Europe, €1 per MB (ex VAT). Once the spanning session ends any further data usage will be deducted from MB assigned to the second 24 hour period. Eg: 
    • Start Vodafone Connect Abroad Daily at 3pm on Tuesday and log off early the following morning;
    • Log on again at 2.30pm on Wednesday and end at 3.45pm. In doing this you have commenced a second Vodafone; Connect Abroad Daily period which is charged to your account and is available until 3pm on Thursday;
    • Usage within the session from 2.30pm to 3.45pm is applied to the data allowance in the first 24 hour period. If usage is over 50MB a per MB charge appropriate to the zone you are roaming in is also applied.
    • Once the session is over at 3.45pm and you then log on again within the 24 hours, usage will be applied to the second Vodafone Connect Abroad Daily allowance of 50MB.
  6. The Vodafone Connect Abroad Daily Tariff applies to data usage on all networks where data roaming, using a Vodafone Ireland SIM card. is available in countries outlined below:
  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
  • Rest of the World: Albania, Argentina, Australia, Bahrain, Bermuda, Brazil, Canada, China, Columbia, Egypt, Guadeloupe, Hong Kong, Iceland, India, Indonesia, Israel, Jamaica, Japan, Kenya, Kuwait, Malaysia, Mexico, New Zealand, Norway, Pakistan, Philippines, Russian Federation, Saudi Arabia, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Turkey, Ukraine, United Arab Emirates and USA.
  1. Data roaming in countries outside of these footprints will incur a data roaming charge which is specific to each network – see www.vodafone.ie for details
  2. The Vodafone Connect Abroad Daily Tariff applies to usage on the following apns: 
    • Vodafone.office.apn
    • Vodafone.isp
    • Hs.vodafone.ie
    • Private/Corporate APNs

Vodafone Connect Abroad Monthly Add On Bundles

  1. Customers who subscribe to the Vodafone Connect Abroad Monthly Add On Bundle’s can avail of a choice of 2 bundle options, either a Europe Add On or a Worldwide Add On (including Europe), as further described in paragraph 8 above. Data roaming in countries outside of these footprints will incur a data roaming charge which is specific to each network – see www.vodafone.ie for details.
  2. The Vodafone Connect Abroad Monthly Europe Add On Bundle applies to data usage in all countries within the Europe Zone, as outlined in paragraph 8 above. For €45 ex VAT the Vodafone Connect Abroad Monthly Europe Add On Bundle consists of a monthly allowance of 500MB. Usage in excess of the 500MB allowance, before the start of the next billing month, will be charged on a per MB basis of €1 ex VAT per MB. The tariff is valid on all networks in Europe where data roaming is available.
  3. Any data roaming usage outside of the Europe footprint will not be consumed from the bundle allowance and will be charged on a per MB basis of €5 ex VAT per MB.
  4. Data downloaded / uploaded while on the Vodafone Ireland network is excluded from the Vodafone Connect Abroad Monthly Add On Bundle.
  5. Once the Bundle is activated, the charge will recur monthly unless Vodafone is instructed to cancel the Bundle by the customer.
  6. The Vodafone Connect Abroad Monthly Worldwide Add On Bundle applies to data usage on networks in all countries within both the Europe & Rest of World Zones, as outlined in paragraph 8 above. For €70 ex VAT Vodafone Connect Abroad Monthly Worldwide Add On Bundle consists of a monthly allowance of 500MB. Usage in excess of the 500MB allowance, before the start of the next billing month, will be charged on a per MB basis appropriate to the zone you are roaming in. In the Europe Zone a charge of €1 ex VAT per MB will apply for any consumption in excess of the 500MB allowance. In the Rest of World Zone a charge of €5 ex VAT per MB will apply for any consumption in excess of the 500MB allowance The tariff is valid on all networks Worldwide where data roaming is available.
  7. Customers cannot carry over any remaining usage allowance to the following month.
  8. The Vodafone Connect Abroad Monthly Add On Bundles applies to usage on the following apns: 
    • Vodafone.office.apn
    • Vodafone.isp
    • Hs.vodafone.ie
    • Private/Corporate APNs

Vodafone Connect Abroad Monthly Legacy Add On Bundle

  1. Customers who are currently opted into the Vodafone Connect Abroad Monthly Legacy Add On Bundle will remain on that Add On Bundle until the month has expired, or the Customer requests their subscription to be cancelled.
  2. If a Customer cancels their subscription to the Vodafone Connect Abroad Monthly Legacy Add On Bundle after 8th November 2008, they will not be able to sign up to the Bundle at any other date in the future.
  3. For €60 ex VAT the Vodafone Connect Abroad Monthly Legacy Add On Bundle provides a monthly allowance of 200MB. Usage in excess of 200MB per month will be charged as the Standard Data Roaming tariff below in paragraph 27.
  4. Data downloaded / uploaded while on the Vodafone Ireland network is excluded from the Vodafone Connect Abroad Monthly Add On Bundle. The Add On Bundle can be purchased on a once off or monthly basis.
  5. The Vodafone Connect Abroad Monthly Legacy Add On Bundle applies to data usage on the following networks: Vodafone Operator networks in the following countries – Australia, Czech Republic, Egypt, Germany, Greece, Hungary, Iceland, Italy, Malta, Netherlands, New Zealand, Portugal, Romania, Spain, Sweden, UK and Mobilkom in Austria, Proximus in Belgium, VIPnet in Croatia, CYTA in Cyprus, Elisa (Radiolinja) in Finland, SFR in France, Softbank in Japan (3G only), SmarTone in Hong Kong, BITE in Lithuania, LUXGSM in Luxembourg, Celcom in Malaysia, MobileOne in Singapore, SiMobil in Slovenia, Vodacom in South Africa, Swisscom in Switzerland For the avoidance of doubt, Vodafone reserves the right to amend the list of networks to which the tariff applies, whether by addition, deletion, or otherwise, at any time without further notice.
  6. Data roaming on all other networks will incur a data roaming charge which is specific to each network – see www.vodafone.ie for details.
  7. Customers cannot carry over any remaining usage allowance to the following month.
  8. The Vodafone Connect Abroad Monthly Legacy Add On applies to usage on the following apns: 
    • BlackBerry.net
    • Vodafone.office.apn
    • Vodafone.isp
    • Hs.vodafone.ie
    • Private / Corporate APN's

BlackBerry Roaming Add On

  1. The BlackBerry Roaming Add On is only available to Customers who are already availing of a domestic BlackBerry service with Vodafone, either Internet or Enterprise based.
  2. For €10 ex VAT per month, Customers can use up to 5MB of data usage on a Worldwide footprint as outlined in point 29 below.
  3. The BlackBerry Roaming Add On applies to data usage on all networks where data roaming using a Vodafone Ireland SIM card is available in the countries outlined below (The Worldwide zone is made up of the countries in the following two zones):
  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
  • Rest of the World: Albania, Argentina, Australia, Bahrain, Bermuda, Brazil, Canada, China, Columbia, Egypt, Guadeloupe, Hong Kong, Iceland, India, Indonesia, Israel, Jamaica, Japan, Kenya, Kuwait, Malaysia, Mexico, New Zealand, Norway, Pakistan, Philippines, Russian Federation, Saudi Arabia, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Turkey, Ukraine, United Arab Emirates and USA.
  1. Usage outside of the 5MB allowance will be charged at a per MB rate specific to the zone the Customer is roaming in as outlined below: 
    • Usage in Zone 1: Europe will be charged at a rate of €1 ex VAT per MB.
    • Usage in Zone 2: Rest of World will be charged at a rate of €5 ex VAT per MB.
  2. Customers cannot carry over any remaining usage allowance to the following month.
  3. Data downloaded / uploaded while on the Vodafone Ireland network cannot be consumed from the BlackBerry Roaming Add On.
  4. The BlackBerry Roaming Add On only applies to usage on the BlackBerry.net APN

Standard Data Roaming Tariff

  1. The Standard Data Roaming Tariff is the default tariff setting for Customers who have not opted into one of the bundles / tariffs described above. The tariff will apply automatically to their data usage when roaming on any network in the countries outlined in Paragraph 8.
  2. The Standard Data Roaming Tariff is divided between 2 zones of Europe and Rest of World, as outlined in Paragraph 8 above. Data Usage will be charged at a rate appropriate to the zone you are roaming in, as outlined in Paragraphs 29 and 30 below. Data roaming in countries outside of these footprints will incur a data roaming charge which is specific to each network – see www.vodafone.ie for details.
  3. Usage in Zone 1: Europe will be charged at a rate of 20c ex VAT per MB.
  4. Usage in Zone 2: Rest of World will be charged at a rate of €5 ex VAT per MB.
  5. The Standard Data Roaming Tariff applies to usage on the following applications: 
    • BlackBerry.net
    • Vodafone.office.apn
    • Vodafone.isp
    • Push.ie
    • Hs.vodafone.ie
    • Private / Corporate APNs
    • Live.apn
    • Wap.apn

Mobile internet data roaming for pay as you go and bill pay customers

  1. Roaming is an optional Service which allows you to use your Device on operators' networks, in foreign countries. Roaming relies on the telecommunications systems of foreign networks, over which we have no control. We cannot therefore offer any guarantees about Roaming services. Coverage areas and technologies vary between select markets, actual download speeds depend upon device characteristics, network, network availability and coverage levels, tasks, file characteristics, applications and other factors. Performance may be impacted by transmission limitations, terrain, in-building/in-vehicle use and capacity constraints.
  2. If you use Services from a country outside the Republic of Ireland, your use of the Services may be subject to different laws and regulations that apply in that other country. Vodafone is not liable for your failure to comply with those laws or regulations.
  3. Services originated or received while outside your domestic (Republic of Ireland) coverage area are subject to roaming charges. Mobile internet data roaming charges automatically apply to all customers who access the internet on their phone while abroad, using the Live access point (live.vodafone.com). Vodafone reserves the right to make changes to access points without change to the terms of customer service.

    Vodafone Passport Mobile Internet

  4. Data roaming in Europe zone will cost €2 inc VAT per day plus the domestic daily service charge for the mobile internet service. Customers who have a domestic data bundle that includes usage on the live.vodafone.apn will pay just €2 inc VAT. Customers on Perfect Choice Access Plus 700 and MyWay Complete Plus will not incur the €2 daily charge when roaming and data (up to 50MB) will deplete from their domestic bundle. Customers who sign up to MyWay Complete Plus after 26.07.12 must opt in to Vodafone Passport Mobile Internet to order to avail of this. Daily roaming allowance is 50MB per day. Additional usage over this limit will be charged at €1 inc VAT per MB.
  5. Data roaming in Rest of World zone will cost €4.99 inc VAT per day for a 10MB data bundle.  Additional usage outside of the daily bundle will be charged at a promotional rate of €3.63 inc VAT per MB.
  6. The charges will apply to customers who have opted in to Vodafone Passport Mobile Internet and have data usage when roaming on any network in the following zones: Vodafone reserves the right to change the countries within zones from time to time for commercial or geopolitical reasons; such changes will happen without notice and it is the customers responsibility to check prior to travel. 

    Pay as you go customers

    Europe:  Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Italy, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK (Incl. Northern Ireland) 
    Rest of World: Australia, Canada, Egypt, South Africa, Thailand, Turkey, UAE, USA

    Bill pay customers

    Vodafone Countries:  Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK (Incl. Northern Ireland) 
    Rest of World: Antigua, Argentina, Australia, Bahrain, Barbados, Belarus, Bermuda, Bosnia Herzegovina, Brazil, Cameroon, Canada, Cayman Islands, Chile, China, Columbia, La Désirade, Dominica, Egypt, French Guiana, Ghana, Grenada, Guadeloupe, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Macedonia, Malaysia, Martinique, Mauritius, Mexico, New Zealand, Nigeria, Pakistan, Peru, Philippines, Russian Federation, Saudi Arabia, Serbia & Montenegro, Singapore, South Korea, South Africa, Sri Lanka, St. Barthelemy, St. Kitts & Nevis, St. Lucia, St Martin, St. Vincent, Tanzania, Thailand, Tunisia, Turkey, Turks & Caicos, UAE, Ukraine, US, Yemen
  7. Daily charging timeframe is defined as starting at 00:00 to 23.59.59 Irish time.
  8. These charges are designed for and apply to data roaming on your phone using the live.vodafone.com apn and WAP apn only.
  9. Unused data cannot be carried over to the next day.
  10. Where the domestic charge has been charged already domestically and the customer roams to a Vodafone country the service fee will not be charged again.  Only the €2 roaming premium will be charged
  11. PAYG customers must have sufficient credit to pay the roaming premium and if applicable the service fee
  12. While roaming, the domestic service charge and roaming surcharge will be charged individually as single once off payments each day. Out of bundle usage will be charged per kb for usage beyond the daily allowance in the applicable roaming zone.
  13. When a customer travels from the Europe zone to Rest of World zone in the same day then a new daily roaming charge and new allowance will apply for the applicable zone. Any additional usage will be charged at the rate of the active zone.
  14. Customers are responsible for the management of their device configurations and should be aware that updates and connections and so are wholly responsible for any associated costs while roaming. Where a customer device is setup for automatic data updates, connections on the customers mobile are considered to be with the consent of the customer and so data roaming charges will apply. 
  15. To avoid unexpected data usage while roaming due to automatic updates and connections it is recommended that these be disabled whilst travelling and manual connections be made when needed.  Please refer to handset manual or application settings for detailed instructions
  16. If your use of the Data Services on other carriers' wireless networks ("offnet data usage") during any month exceeds your offnet data usage allowance, Vodafone may at its option terminate your access to the service, deny your continued use of other carriers' coverage, or change your plan to one imposing usage charges for offnet data usage. Your offnet data usage allowance is equal 20% of the kilobytes included with your plan.
  17. Service charges while roaming do not include event charges such as charges for download of ringtones or games, and do not include the use of any data services for which a special charge is made.
{{feedbackMessage}}

Data Roaming Spend Caps and Notifications

Data Roaming Spend Caps and Notifications

  1. Vodafone is required by Regulation to offer a Data Roaming Spend Caps and Notifications service to help its customers to control costs when accessing email or the internet while roaming. Throughout these terms and conditions the ‘Customer’ relates to the individual subscriber to whom the SIM card is linked. 
  2. There are two data roaming spend caps available the default spend cap of €50 (€61.50 including VAT) and an additional spend cap of €300 (€369 including VAT).  The €50 (€61.50 including VAT) default spend cap applies unless a customer opts out of it.  If a customer opts out of the €50 default spend cap (€61.50 including VAT), an additional spend cap of €300 (€369 including VAT) will also apply unless the customer chooses to opt out of that cap as well.  If a customer opts out of both caps then no spend cap will apply.
  3. All spend cap calculations are based on roaming data usage  in a single  monthly billing period. At the start of the next billing period, accumulation towards the spend cap shall be reset to zero.  For any customer on a data roaming price plan, the fixed cost of the data roaming price plan as well as any out-of-bundle or per MB costs (i.e. the total spend to date in the monthly billing period) will count towards the calculation of the spend cap for that month. Usage accumulated shall be reset to zero at the start of the next billing period.
  4. When a customer accesses data abroad, they will receive a warning message when their data usage is near to and again when they have reached the data roaming limit set by the applicable spend cap and the customer shall then be barred from data roaming for the rest of that billing period unless they choose to opt out of the applicable spend cap for that month. Both notifications will inform the customer how to continue usage beyond the cap. Customers will receive the text message to the inbox of their mobile phone or to the SMS inbox of their mobile broadband software. Older mobile broadband devices may not have the software capability to be able to receive pop up SMS notifications.  In these circumstances, customers must go into the SMS inbox of their mobile broadband device to view the notification. . If an inbound text message bar is in place then the end user will not receive notifications.
  5. Upon reaching a spend cap the customer will be barred from data roaming for the remainder of the applicable monthly billing period unless they choose to extend usage beyond the spend cap. When this cap has been reached, data that is in the course of being downloaded will be lost.
  6. The sending of an MMS while abroad is charged on a transaction (i.e. per MMS) basis. .  
  7. Vodafone's data roaming spend cap and other notifications are reliant on a customer's ability to receive and send text messages from the device being used. Any customer who reaches the applicable data roaming spend cap via use of his/her iPad, can call Vodafone customer care to have the spend cap lifted or to opt out of the applicable spend cap.
  8. When a customer reaches the applicable spend cap, the customer will receive a notification indicating the procedure to be followed if the customer wishes to continue provision of the data roaming services and the cost of each additional unit that may be consumed.  Should a customer choose to exceed the applicable spend cap, that customer shall accept the risk that he/she may accumulate significant charges within their monthly billing period at the applicable out-of-bundle per MB rate. 
  9. Vodafone reserves the right to modify the data roaming service at any time for technical, operational, regulatory or legal reasons. Vodafone may suspend or vary the data roaming service without prior notice for repair or maintenance, or for any other valid reason.
  10. A customer can at any stage opt for or remove a data roaming spend cap in which case, the change will be made free of charge within one working day of receipt of the request. All other terms and conditions of the customer’s data roaming plan will remain unaffected and there will be no penalty or restriction involved.
  11. Instructions to opt in or out of the financial limits are outlined below and are also sent to customers in the notifications he/she receives when abroad:

TO OPT OUT:

For the €50 spend cap (€61.50 including VAT):

Text ‘NO EU CAP’ TO 50193

For the €300 spend cap (€369 including VAT):

Text ‘NO UPPER LIMIT <PIN>’ to 50193

The PIN you need to insert is the last 4 digits of your customer number

For spend notifications:

Text ‘NO NOTIFY’ to 50193.

TO OPT BACK IN:

For the €50 spend cap (€61.50 including VAT):

Text ‘YES EU CAP’ TO 50193

For the €300 spend cap (€369 including VAT):

Text ‘YES UPPER LIMIT’ to 50193

For spend notifications:

Text ‘YES NOTIFY’ to 50193

{{feedbackMessage}}

Email My Bill

Email my bill

  1. Email My Bill is a service provided by Vodafone Ireland which allows you to receive a secure (password protected) electronic copy of your bill in PDF format
  2. By activating EMB service you will continue to receive your bills by paper unless you opt in to paperless billing (EMB is a supplementary service and users will need to switch to paperless if paper bills are no longer to be received)

    Registering

  3. Upon completion of your registration for Email My Bill service, you confirm that all information therein relating to you is accurate and that you accept these terms for the provision of the service.
  4. In order for Vodafone to provide Email My Bill service to you it is your sole responsibility to ensure that the details you give to Vodafone are correct, current and accurate. This includes your name, email address and password. As part of the initial registration process for Email My Bill service, Vodafone may send you a verification email and you consent to Vodafone sending you an email to the address provided by you in order to verify that the email address provided by you is valid.
  5. These Terms do not supersede, modify or in any way mitigate your obligation to be bound by and comply with the Vodafone Terms and Conditions.
  6. When you are registered for Email My Bill service you will receive an email with an enclosed electronic copy of your bill.
  7. You will need to use your PDF password to view your bill.
  8. In the event you do not receive an email from Vodafone when you register for EMB, it is your responsibility to log into your "My Vodafone" account and check your contact details.
  9. If emails are sent to you by Vodafone and are returned as undeliverable emails to Vodafone, Vodafone reserves the right to terminate your EMB service and Vodafone may send you a paper bill to your current billing address. You may register again at any time after correcting your email address errors by logging onto your "My Vodafone" account.

    Terminating

  10. You may opt out and terminate your EMB service at any time while you are a Customer of Vodafone by logging into your “My Vodafone“account.
  11. Vodafone reserves the right to cancel EMB service at any time without notice, explanation or compensation to you
  12. You are responsible for any and all telephone access fees and/or Internet service fees that may be required to access EMB service when you are receiving and viewing bills emailed to you.
  13. If you have any questions or enquiries regarding your EMB service, you can contact Vodafone at through Live Chat in our Support section
{{feedbackMessage}}

Failover

Vodafone Failover Terms & Conditions

Definitions

  • Charges – The monthly or other periodic fee and all other fees payable by Customer to Vodafone for the Service.
  • Force Majeure – Any cause beyond a party’s reasonable control including without limitation, acts of God, war, fire, flood or other accident, strike, lockouts, delays in transport, material shortages, failures or fluctuations in electric power or telecommunications services or equipment, restrictions or prohibitions of any government or semi-government authority.
  • Insolvency Event – An event where a Party either ceases or threatens to cease conducting its business in the normal manner; or is treated as being insolvent, or threatens or is in jeopardy of becoming insolvent because it: (a) is unable to pay its debts (within the meaning of Section 214 of the Companies Act 1963; or (b) makes or offers to make any arrangement or composition with any one or more of its creditors; or (c) commits any act of bankruptcy or if any petition or receiving order in bankruptcy is presented or made against it; or (d) any resolution or petition to wind up it up (being a limited company) is issued or passed or presented otherwise than for reconstruction or amalgamation; or (e) has had a receiver, administrator or liquidator appointed to it.
  • Service – The Vodafone Failover Service that Vodafone makes available to Customer under this Agreement.
  • Vodafone’s Group – Vodafone Group Plc and any company in which Vodafone Group Plc holds, directly or indirectly, 50% or more of its issued share capital or has the right to exercise, directly or indirectly 50% or more of the voting rights.
  • Working Day – The time between 09:00 – 17:00 on any day other than Saturdays, Sundays or Public Holidays as defined in the Second Schedule to the Organisation of Working Time Act, 1997.

 

  1. Agreement structure
    1.1 This agreement between Customer and Vodafone incorporates the Order Form and these General Terms and Conditions (together, the ‘Agreement’).
    1.2 If there is any inconsistency between the various provisions of the Agreement, the following order of precedence will apply, where 1 has a higher precedence than 2 and so on: (1) Order Form; (2) General Terms and Conditions.
  2. Availability of the Services
    2.1 Vodafone shall use reasonable endeavours to provide Customer with the Service; however Vodafone cannot guarantee that the service will be fault-free.
    2.2 Vodafone may suspend the Services: (i) in order to carry out maintenance or testing; (ii) when it is necessary to safeguard the security and integrity of the Services or to reduce the incidence of fraud.
  3. Charges and Payment
    3.1 Vodafone states all Charges exclusive of VAT, unless specified otherwise. All Charges will be specified on an Order Form.
    3.2 Charges shall be invoiced by Vodafone [monthly in advance/monthly in arrears]. Invoices shall be paid by Customer in cleared funds no later than 30 calendar days from the date of the invoice (“Due Date”), by direct debit.
    3.3 If Customer reasonably and in good faith disputes an invoice or part of it, Customer shall notify Vodafone within 14 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much Customer believes is due. All undisputed Charges shall be paid by the Due Date.
    3.4 Where Vodafone has not received payment for undisputed Charges by the Due Date, Vodafone shall: (i) contact Customer’s Accounts Payable Department to request payment; and (ii) be entitled to charge interest on the overdue Charges at the highest rates permitted by applicable law. Where Vodafone has not received payment within 30 calendar days of the Due Date, Vodafone shall be entitled to terminate this Agreement.
    3.5 Customer shall not be entitled to offset any sums that Vodafone owes to Customer under this Agreement or any other agreement or dispute between the Parties against any sums that Customer owes to Vodafone under this Agreement.
    3.6 Vodafone may credit assess Customer from time to time as reasonably required to assess Vodafone's risk. Each credit assessment shall entitle Customer to have a credit limit on its Vodafone account (details of which are available on request).
  4. Termination
    4.1 This Agreement
    4.2 Notwithstanding clause 4.1 above, the Parties shall each have the right to terminate this Agreement with immediate effect (by serving written notice of termination to the other Party):
    4.3 if the other Party becomes subject to an Insolvency Event; or
    4.4 if the other Party is in material breach of any of its obligations under this Agreement (provided that where such breach is capable of remedy, the breaching Party is given 30 days to rectify such breach from the date that notice of any breach is received from the non-infringing Party);
    4.5 Vodafone shall have no liability to Customer for any termination of the agreement in accordance with this clause 7.
    4.6 The Parties shall acknowledge, as soon as reasonably possible, the receipt of any notice of termination of this Agreement (in whole or in part) received in writing from the other Party.
    4.7 Where this Agreement has been terminated as permitted in this Agreement prior to expiry of the Term, Vodafone shall be entitled to charge, and Customer shall pay, a lump sum termination payment equal to the Charges for each month remaining in the minimum term at the point of termination.
  5. Liability
    5.1 Nothing in this Agreement shall operate to restrict either Party’s liability to the other from: death or personal injury resulting from negligent acts or omissions; claims for non-payment; the non-excludable statutory rights of consumers (for example, under laws providing for strict product liability); and breach of any obligation of confidence.
    5.2 Except for clause 5.1 above and to the extent not prohibited by law:5.2.1 each Party's maximum aggregate liability for all claims relating to Equipment or a Service provided pursuant to this Agreement, whether for breach of contract (including repudiatory breach), breach of warranty or in tort, including negligence, will be limited to 100% of the value of the Charges paid or payable under this Agreement, up to a maximum of €5,000 (five thousand euro); and
    5.2.2 neither Party will be liable for any indirect, punitive, special, incidental or consequential damages in connection with or arising out of the terms of this Agreement nor any loss of business, revenue, profits, goodwill, use, data, or other economic advantage, however they arise, whether in breach of contract (including repudiatory breach), breach of warranty or in tort, including negligence, and even if that Party has previously been advised of the possibility of such damages. Vodafone shall not be liable to Customer if it is unable to provide any of the Services contemplated by this Agreement due to circumstance outside its reasonable control.
    5.3 Except for the payment obligations of the Customer, neither Party will be responsible or liable in any way for the failure or delay in the performance of its obligations due to Force Majeure. If a cause relied on by a Party hereunder ceases to exist, the Party will perform or resume performance of its obligations and the time for performance will be extended by a period equal to the duration of the Force Majeure. If Force Majeure persists for a period of more than 30 days, the other Party will be entitled to terminate this Agreement on written notice.
    5.4 The warranties specified in this Agreement are the only warranties provided with respect to Services provided to Customer by Vodafone. To the extent permissible at law, all other warranties (whether express or implied and including any implied warranties of fitness for a particular purpose or merchantability) are excluded provided that where legislation implies warranties or conditions or imposes obligations (statutory provisions) which cannot be excluded, restricted or modified except to a limited extent, this Agreement must be read subject to those implied statutory provisions.
  6. General Provisions
    6.1 Vodafone shall be entitled to transfer in whole or in part any of its rights and obligations to any company within Vodafone’s Group at any time. Vodafone may use sub-contractors to perform any of its obligations under this Agreement but remains responsible for their performance.
    6.2 All notices served by Customer under this Agreement shall be in writing and sent to the Head of Enterprise Contracts at Vodafone Ireland Limited, MountainView, Leopardstown, Dublin 18, or any other address Vodafone directs Customer to use from time to time. Vodafone shall send all notices to Customer at Customer’s registered office. Notices will be deemed given: where they are hand delivered, when a duly authorised employee or representative of the recipient gives written acknowledgement of receipt; for e-mail communication, at the time the communication enters into the information system of the recipient; for posting, three days after dispatch; and for fax on receipted transmission of the fax.
    6.3 Neither Party shall lose any right under this Agreement if it fails to use that right, or delays in using it. For a waiver of a right to be valid, it must be written and will not give rise to an ongoing waiver of that right unless it is expressly stated to do so.
    6.4 Termination of this Agreement or any part thereof, shall be without prejudice to any other rights or remedies a Party may be entitled to at law or under the Agreement and shall not affect any accrued rights or liabilities of either Party nor the coming into force or the continuance in force of any provision of the Agreement which is expressly or by implication intended to come into or continue in force on or after such termination.
    6.5 Only provisions set out in this Agreement shall apply to Vodafone’s supply of Services to Customer. All other provisions are expressly excluded to the maximum extent permitted by law. The Parties acknowledge that, in entering into this Agreement, neither Party has relied upon any statement or warranty made, or agreed to, by any person, except those expressly set out within this Agreement. However, this shall not be taken to exclude either Party’s liability for fraud.
    6.6 If a misrepresentation or untrue statement has been made, the only remedy available to the Parties shall be a claim for damages for breach of this Agreement, unless such misrepresentation or untrue statement was made fraudulently, or a provision of the Agreement was induced by fraud, in which case all remedies under Irish Law shall be available.
    6.7 All headings in this Agreement are there for convenience, and do not have any legal effect. Use of the singular includes the plural and vice versa.
    6.8 Every provision in this Agreement is independent from the others to the extent that, if a provision, or any part of it, is ruled to be illegal or unenforceable by the Irish Courts, that provision or the relevant part of it shall be treated as having been deleted from this Agreement, without affecting the remainder of that provision or the other provisions of this Agreement, which shall still have full effect.
    6.9 This Agreement is governed by Irish Law and is subject to the exclusive jurisdiction of the Irish Courts.
    6.10 If there is a dispute under this Agreement, and Customer’s account manager has been unable to resolve the issue to Customer’s satisfaction, Customer may escalate the issue to a more senior representative within Vodafone. The Parties shall use the escalation process to its full before taking legal action against the other Party. Escalation routes within Vodafone shall be as follows, Customer shall provide escalation contacts at equivalent levels: 
     First: Head of Channel, Enterprise Sales 
     Second: Sales Director, Enterprise Sales 
     Third: Director of Enterprise, Vodafone Limited
{{feedbackMessage}}

Red Roaming Terms & Conditions (effective 30 April 2014)

Red Roaming Terms & Conditions (effective 30th April 2014)

1. RED Roaming is available as an optional add-on to all PAYG customers and all Bill-Pay customers who are on a Red or MyWay base plan.

2. In order to avail of the RED Roaming service a customer must roam on the Vodafone Network or on a Vodafone approved Network.

3. You can opt in or opt out of the service at any time in the following ways: In store, through Customer Care, Text, Online, at MyVodafone and through the Vodafone Data Roaming Monitor Application.

4. When you opt in, RED Roaming it may take up to 24 hours to be applied to your account.

5. The charges as published on www.vodafone.ie/redroaming will apply to customers who have opted in to RED Roaming and use their phone when roaming on Vodafone or Vodafone approved networks in eligible countries. Vodafone reserves the right to change the countries and/or networks from time to time for commercial or geopolitical reasons; such changes will happen without notice and it is the customer’s responsibility to check prior to travel.

Pay as You Go customers

6. From July 2017, customers joining the Vodafone Pay as you go service will have Red Roaming applied as their default roaming option when travelling outside the EU. Customers can opt out at any time by texting STOP RED to 50020. If customers choose to opt out they will not be automatically opted back in again.

7. When you are on RED Roaming and are roaming in any of the eligible countries listed on www.vodafone.ie/redroaming, a daily access fee will apply following the first roaming mobile event of the day; i.e. making or receiving a call, sending a text, using mobile internet on the Live or Blackberry APNs.

8. PAYG customers must have sufficient credit to pay the full relevant RED Roaming daily access fee at the point of their first roaming mobile event of each day in order to avail of RED Roaming pricing. See Vodafone.ie /roaming for standard per call, per text and data charges that apply.  If you top up within the next 7 days, then Red Roaming pricing will be applied.

9. Fair usage applies for Pay as You Go customers: 1000 minutes per day and 35c per min thereafter and 1000 texts per day. You will also receive 200MB of data each day.

Bill Pay and Business customers

10. Once you’ve opted in to RED Roaming and are roaming in any of the eligible countries listed on www.vodafone.ie/redroaming, Customers on an eligible base plan will pay the relevant access fee which will be applied following the first roaming mobile event of the day i.e. making or receiving a call, sending a text, using mobile internet on the live or Blackberry APNs.

11. Once you have paid the daily access fee you can access and use your base price plan for voice, text and domestic/international voice/text add-ons in the usual manner as if on your domestic tariff. Both domestic and roaming should not exceed 45,000 minutes and 45,000 texts per month. You will also receive 200MB of data each day instead of your normal base plan allowance

All customers

12. Any additional data will be charged at the relevant rate for the country in which you are roaming as per the pricing published on www.vodafone.ie/redroaming and will be charged in Kb increments.

13. When using data you will receive a text notification telling you when you have used 80% of your daily data allowance.

14. Only calls and texts to standard mobiles and standard landlines (excluding premium rate and non-geographic numbers) are included.

15. Any special domestic promotions or reduced rates for Bank /Public Holidays are not included.

16. The data available with RED Roaming is only allowed on the Live and Blackberry APNs. Data usage on any other APN will be charged our default per MB data roaming rate or according to your roaming plan for that specific APN.

17. You will only be charged on those days that you use your phone while you are abroad.

18. EU Regulated Data Roaming spend caps and notifications apply to data used within RED Roaming. 33% of the highest possible RED Roaming daily rate, to a maximum of €2 (ex VAT) per day will be considered as data roaming spend for the purpose of calculating data roaming EU regulated Data Roaming spend caps and notifications.

19. When you opt in to RED Roaming and travel to eligible countries as published on www.vodafone.ie/redroaming RED Roaming will apply. If you are already opted into Vodafone Passport Mobile Internet these will only apply when you roam in countries that outside the RED Roaming footprint but within the Passport footprint. If you opt out of RED Roaming you will remain on Vodafone Passport Mobile Internet. If you are not opted into either of these plans you will pay our default roaming plans.

20. Unused data cannot be carried over to the next day.

21. Customers are responsible for the management of their device configurations and should be aware that updates and connections can incur data usage and so are wholly responsible for any associated costs while roaming. Where a customer device is setup for automatic data updates, connections on the customers mobile are considered to be with the consent of the customer and so data roaming charges will apply.

22. To avoid unexpected data usage while roaming due to automatic updates and connections it is recommended that these be disabled whilst travelling and manual connections be made when needed. Please refer to handset manual or application settings for detailed instructions

23. Service charges while roaming do not include event charges such as charges for download of ringtones or games, and do not include the use of any data services for which a special charge is made.

24. RED Roaming is designed to be used by customers normally domiciled in the Republic of Ireland (RoI). To avail of RED Roaming, pay as you go customers must be active on the Vodafone Ireland network during the previous three months. Customers who do not have ongoing usage on the Vodafone Ireland network will be deemed to be in breach of these terms and will result in removal of RED Roaming from their account and/or termination of service at Vodafone’s discretion.

25. Vodafone reserves the right to withdraw the RED Roaming offer at any time.

26. From time to time Vodafone may modify the standard settings and/or features of this Service in order to offer additional value to the Service. Such changes might include measures such as increasing your data allowance size. Vodafone may change its Service delivery methods or platforms from time to time which may require the Customer to change Equipment and/or Equipment settings to continue to avail of the Services.

{{feedbackMessage}}

Bar on premium rate SMS

Bar on premium rate SMS

  1. A customer may, on request to Vodafone and at no cost, seek a bar on all SMS or MMS numbers in the range 53XXX to 57XXX.
  2. A customer can seek this bar by contacting Vodafone customer care on 1907(Bill pay), 1747(Pay as you go) or by visiting a Vodafone store.
  3. The bar will be put in place by Vodafone within 14 days.
  4. Vodafone does not accept any responsibility for any costs incurred by a customer between the request for the bar and the implementation of the bar.
  5. FAQs can be found using the following link https://n.vodafone.ie/support/mobile/premium-rate-services.html
{{feedbackMessage}}

Safety Net

Safety Net - Terms & Conditions

  1. These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services.
  2. Vodafone uses filter controls for internet access via Vodafone's network. Sites are filtered for both age-classified and inappropriate content. To filter sites Vodafone looks at the nature of the internet site, the age of the customer trying to access the site and the, external classification of the content on the site. We use all reasonable endeavours to control access as stipulated in this clause and should one of the filters fail to prevent access we will do our best to rectify this as soon as possible.
  3. References in this document to "customers" or "account holders" are references either to the person having the contractual relationship with Vodafone for communications services or (in the case of business customers) their nominated account controller as notified to Vodafone from time to time.
  4. References to "users" are to any person using a Vodafone Customer's mobile device (e.g. children may be users of phones provided to them by their parents where the parent is still the account holder), employees may be users of phones where their employer is the account holder).
  5. Vodafone's age verification process is designed to prevent minors accessing inappropriate content. Vodafone will validate the age of its customers in all agent stores. To benefit from this process, Customers need to bring a valid passport, driving licence or National Identification card into a Vodafone Store. Vodafone will then verify their age using this identification and will register this age profile accordingly.
  6. Vodafone's access filter works by applying commercially acquired third party lists of categorised URLs (web sites) to the network and restricting access to those sites based on predefined user profiles. Subject to section 8 below, the profile applied to an individual mobile number will be determined by the account holder.
  7. Vodafone will not be liable to you for any errors or omission that may arise as a result of any incorrect setting of an age profile for an account, the making available of a handset/mobile device with a profile that is not suitable for the person to whom the device is given, or the inclusion or omission of particular URLs (web site addresses) from the third parties 'filter lists'.
  8. Vodafone may amend the nature of the content categories or specific URLs that are available within particular profiles from time to time. Such changes to profiles' access rights will occur without notice to customers.
  9. The "minor" profile will be applied to all Vodafone customers' accounts that are recorded as under eighteen (18) years of age on Vodafone's systems. The profile will automatically change to "adult" once the minor reaches the age of 18. It is the responsibility of the customer/account holder to alter this profile as and when required. Any user who thinks that an incorrect profile has been applied to their account should contact Vodafone for further information. Changes will only be made upon the instructions of the account holder OR changes will be made upon user request unless the user is a minor. Changes from a "minor" profile to a less restrictive profile will require the Customer to visit a Vodafone store so that the age verification procedure can be followed.
  10. Account holders may request that users of their account be provided with a minors profile if they so wish, whether or not the user is a minor.
  11. It is the account holder's responsibility to ensure that a suitable profile has been selected for each of its users. It remains the responsibility of the account holder (whether as employer, parent, guardian or otherwise) to ensure that the profile applied to a user's phone account is correct and in keeping with the account holders wishes.
  12. Vodafone may create new profiles or modify existing profiles from time to time. Vodafone will advise customers of new profiles that are available by posting the relevant information on its website www.vodafone.ie.
  13. You are expressly advised that access to all content, whether Vodafone content or that of a third party, may be restricted based on the access profile selected.
  14. Given the nature of the internet Vodafone cannot accept any liability for any content that may be accessed by users. Sites that have not been categorised by Vodafone or its third party list suppliers will not be blocked until such time as they are classified. Ultimately proper control of the mobile device and internet access is the responsibility of parents, guardians and employers.
  15. Vodafone will not be responsible for any site that is incorrectly or believed to be incorrectly categorised.
  16. If you have any concerns regarding any content or the categorisation of any site (including any site that you operate) queries should, in the first instance be referred to www.vodafone.ie/reportasite/ .
  17. Please be aware that the following products/services are not currently filtered by Vodafone's access controls:
    • infrared, Bluetooth, MMS, SMS and Instant messenger content transfer from peer to peer
    • Office, ISP & HTTPS via Mobile Connect, Airpack and Blackberry)
    • Vodafone Email
  18. Vodafone will only accept original and valid passports, driving licences or national age verification cards as proof of age for its age verification procedures.
  19. The accounts of minors (including their profiles) may only be accessed or altered by those persons who have successfully registered as the parent or guardian of the minor in question in accordance with our Parental Access policy.
  20. Please refer to the "Parents Safe Usage" and the "Secure & Safe Practice" Guides for more information on mobile phone procedures.
{{feedbackMessage}}

Secure Net - after 21 March 2022

Vodafone Converged Secure Net Terms and Conditions

The Service is provided to you by Vodafone Ireland Limited, registered in Ireland at Mountainview, Central Park, Leopardstown, Dublin 18, Ireland, under registered number 326967.

The terms in this agreement are between you and Vodafone (also, “us”, “we” and “our”) regarding your use of Vodafone Secure Net (the “Service”) and are in addition to the General Terms and Conditions of the Vodafone Mobile Telecommunications Service and/or the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service. Please read these terms carefully. By indicating to us that you would like to use this Service, you acknowledge you have read and agree to these terms. If you do not agree to these terms,  please let us know by contacting us through our retail or care channels or by visiting https://securenet.vodafone.ie/Deactivate to opt-out of the Service.

Summary of the Service

The Service will offer protection against security threats including viruses, trojans, spyware, adware, malware and unwanted programs. It will also help protect you from harmful websites such as phishing websites or sites that might contain harmful content. You do not need to download or install anything in order to use the Service, it is provided over the Vodafone Mobile Network and/or over your Vodafone Home Broadband service depending on the Service subscription you have purchased (however, please note that access to certain additional features such the “Cleaning Tool” will be only available to you via the Secure Net application). To protect you, the Service analyses web addresses that you are navigating towards, blocking websites and content that could cause harm to your devices.

The Service is available:

-        in the smart device where you have installed your Vodafone SIM card (where you have purchased a mobile subscription), when connected to the Vodafone Mobile Network; and

-        in any smart device connected to your Vodafone Home Broadband service (where you have purchased a Vodafone Home subscription) that communicates with internet services (e.g.: websites or other servers).

The Service will not work in any device that is not connected via the Vodafone Mobile Network (using your Vodafone SIM card) or your Vodafone Home Broadband service.

If you try to download a potentially harmful or unsafe file, Vodafone will block the domain in which the file is hosted and alert you and if linked via the Service, the Administrator (defined below) will also be contacted via SMS or email if applicable. If you try to access an unsafe website, Vodafone will warn you of potential dangers before you can choose to proceed.

Starting to use the Service: Please note that when you choose to activate the Service, it may take up to 24 hours for the Service to be activated on your account. Once activated, you will receive an SMS message confirming your Service is active. Until then, you will not be able to use the Service, and the security features of the Service will not protect you.

Using the Secure Net application: In addition to the Secure Net settings accessible via your browser, you can download and use the Secure Net application (“Secure Net App”), which is available for IOS and Android. Via the Secure Net App you will be able to control settings and access additional functionality that is not available within the Secure Net web portal, such as “Cleaning Tool”. You can download the Secure Net App from the app store on your device (standard data charges may apply).

Cleaning Tool (if available – see Service Limitations below): Cleaning Tool is a feature available in Android smart devices where the Secure Net App is downloaded. The Cleaning Tool will help remove security threats including viruses, trojans, malware, spyware, adware and unwanted files from your device. If a security threat is detected on your device by the Secure Net Service, you will receive a notification in your device prompting you to scan your device with the Cleaning Tool (if you do not have the Secure Net App installed on your smart device, you will be prompted to install it). Following the scan, you will receive a report on your device listing any malicious software, applications or files detected by the Cleaning Tool, so that you can remove them from your device. If the Cleaning Tool detects as malicious something you want to keep, you will need to unselect those items from the report before proceeding to remove.

Please note that if there are multiple smart devices on your Secure Net account, it is the account holder who will receive the notifications regarding the security threats detected on all devices, and who will be prompted to take necessary actions to clean the related smart devices with the Cleaning Tool.

Parental Controls (if available – see Service Limitations below): The Service also has parental control features where a parent can restrict the types of website and applications their child can visit (when browsing online apps and services) and establish time limitations where browsing time can be restricted. Parental controls cannot be applied to offline apps or games that work without data connectivity. The full list of current parental control features can be viewed at https://n.vodafone.ie/protecting-you/secure-net.html.

The Parental Controls will require additional registration steps to be followed in order to link Individuals (individuals users who are connected to internet via your Vodafone Home Broadband service, or individuals who have a mobile line under your Vodafone account, such as your child or spouse) to your account (“Administrator”).

As the Administrator, you will be able to create a profile for your child (or each of your children) and assign smart devices to your child’s profile in the Secure Net App and in the Secure Net web portal. Any Parental Controls you activate for a profile will apply to all smart devices assigned to that profile when:

-        the smart device is connected to your Vodafone Home Broadband, and  

-        if your child’s mobile number is also protected by Secure Net, when your child’s smartphone (the smart device where your child’s Vodafone SIM Card is installed) is connected to the Vodafone Mobile Network.

The Parental Control features will not restrict access to any content already stored on the device. New features may be added from time to time, and we will let you know if there are any additional terms and conditions that relate to your use of these features.

In order to avail of Parental Controls, customers must have a fixed broadband line that has Secure Net subscription. Parental Controls are not available for customers who only have Secure Net subscription on their mobile line subscription.Licence

We grant you a personal non-exclusive, non-transferrable licence to operate the Service and related software via your connection to the Vodafone Mobile Network and your Vodafone Home Broadband. We and our licensors own all intellectual property rights in the Service, related software and the Secure Net App (if you’ve chosen to use this) and you will not have any right, title or interest you any right, title or interest in the Services in these apart from the right to use them in accordance with these terms. don't grant you any right, title or interest in the Services

The Service is for your personal, non-commercial use only, to be used on your connection.

Opting-in to the Service

You can opt-in to receive the service by visiting https://securenet.vodafone.ie, or via the Secure Net App. Alternatively, you can opt-in via our Care Centre and Retail Stores. In certain cases, customers will not be able to opt-in via the link above or via the Secure Net app. In these cases, you will need to opt-in via Care Centre or Retail Stores,

Managing your account

You can manage the Service and your account at the Secure Net settings page at https://securenet.vodafone.ie, or via the Secure Net App.

You are responsible for the activity that occurs on your account. You must keep your account details secure and notify us immediately of any breach or suspected breach of security or unauthorised use of your account using the customer contact details below.

Cost and duration of the Service

 

The Service will be subject to a monthly fee of €2.99 for each Vodafone Home broadband subscription, and a monthly fee of €0.99 for each mobile subscription, with no other initial subscription fee and no minimum contract term.

 

The monthly fee will be charged to your usual monthly Vodafone bill.

 

You can opt out of the Service at any time, using the process set out below in the Ending the Service section. If you opt out from the Service in between two monthly payments, you will only get charged for the days you have used the Service since your last payment.

You may receive the Service initially for a promotional trial period. If you choose to activate the promotional period trial, when the trial period ends, you will be charged for the service on a monthly basis as per the pricing outlined above. You can opt out from the Service at any time (see more detail below) and, in particular, you can opt out from the Service during your trial period to avoid future charges after the trial.

If you purchase a new mobile or Vodafone Home broadband line and you are eligible for a promotional trial period for the Service, your trial period starts as soon your new Vodafone line is activated. In order to avail of the full trial duration, you should activate the Service as soon your new Vodafone line is activated.

Vodafone reserves the right to make changes to the length of the promotional trial period or remove in its entirety. The promotional trial for this Service can be used only one time per mobile number and per Vodafone Home fixed line account.

The Service will use some of your data allowance in order to operate which will be charged in accordance with your usual data charges in accordance with the General Terms and Conditions of the Vodafone Mobile Telecommunications Service, the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service and/ your Price Plan terms. Charges can be viewed on www.vodafone.ie/rates.

Limitations of the Service

You are responsible for the cost of your device and connection. Vodafone may modify system requirements for the Service and or Service features or functionality at any time.

We are not legally responsible for the operation of any device that you use to access the Service. For the Service to work over the Vodafone Home Broadband, your device must be switched on and connected to your Vodafone Home Broadband. For the Service to work over the Vodafone Mobile Network, your device must be switched on, with your Vodafone SIM inserted and you must be connected to the Vodafone Mobile Network.

The Service is designed and intended for smart devices.

The Service does not backup your data, for example photos or contacts. The Service is only available when you are connecting via your Vodafone Home Broadband or, the Vodafone mobile Network, it will not work when you are connected via anything that isn’t the Vodafone Mobile Network or your Vodafone Home Broadband, such as non-Vodafone networks or other WiFi networks. It is not intended to protect against security threats introduced by hardware, such as SD cards.

Non-Vodafone Wi-Fi routers and certain Vodafone Wi-Fi routers do not support Parental Controls and the Cleaning Tool. The routers which support Parental Controls and the Cleaning Tool may be updated from time to time and you should check https://n.vodafone.ie/protecting-you/secure-net.html to see if your router supports Parental Controls and the Cleaning Tool. If you experience any issues when using the Parental Controls or Cleaning Tools with a Vodafone router, please visit contact us using one of the ways set out on: https://n.vodafone.ie/support.html.

Some Wi-Fi routers use two separate Wi-Fi networks. In order to ensure Parental Controls apply to the smart device while the user is using either one of these Wi-Fi networks, you will need to create a separate child profile for the smart device for each Wi-Fi network. You can do this using the Secure Net Portal or the Secure Net app.

The Cleaning Tool is only available for Android devices. It is not supported on IOS devices (such as the iPhone or iPad).

Devices that have a non-Irish SIM card (for example, a UK operator SIM card) installed cannot log in to the Secure Net app and will not be able to use features that are available in the Secure Net app, such as the Cleaning Tool. To use the Secure Net app, you will need to remove your non Irish SIM card. The Secure Net app should then be available to use.

Vodafone Pay As You Go mobile customers must have a Mobile Bill Pay or Fixed Broadband line with their Vodafone account, in order to be able to activate the Service on their Pay As You Go mobile service.

Because there are limitations to the Service, it is not intended to operate as a sole security measure on a device and may be used in conjunction with other security applications and software.  For further details see “When you are not protected by Secure Net” below or please visit https://n.vodafone.ie/support.html.

Customers using Vodafone Home service which is on ADSL technology are not eligible to sign up and use the service.

When you are not protected by Secure Net

Apart from in the situations set out below, the Service protects you when using your data enabled apps and we will alert you by SMS or RCS push notification (through the SecureNet App) if we block content or a download. The Service may not protect you:

·               When using apps with a proprietary form of encryption e.g. WhatsApp;

·               When using apps or browsers which have an embedded (pinned) certificate, and ‘white listed’ sites;

·               If you change your APN;

·               If you use a VPN service;

·               If you’re not connected in your Vodafone Home Broadband or the Vodafone Mobile Network (e.g.: Non-Vodafone networks or other WiFi networks);

·               If you’re connected to internet through a tethered connection, where the mobile line providing the tethered connection is not protected by Secure Net.

·               If you tether your connection and share it with other users from your household, your own protection policies will apply but not that user’s protection policies (e.g.: if a child profile uses a parent’s hotspot they will stay protected against threats however they will not have the child profile specific content access restrictions applied to their browsing);

·               Where a proxy service is used;

·               Any email protocols;

·               When using a download manager, or when your download is paused for an extended length of time;

·               Where you change your device’s DNS (Domain Name System) settings (e.g.: changing the DNS to a public/non-ISP one; using DoT or DoH; usage of “anonymiser” services like Tor; or usage of services that are called directly at IP level, not via a domain);

·               When using a service that otherwise masks your IP address, performs DNS URL resolution over the HTTPS protocol, or encrypts non-encrypted traffic. This may include some versions of iCloud Private Relay.

Vodafone cannot guarantee the correct operation of the Secure Net application should subscribers apply specific configurations to, or install special software on their devices to use a DNS service other than the Vodafone DNS, or if subscribers use special software to alter their device’s identifying attributes.

 

Ending your use of the Service

In order to opt out of the Service please click here or let us know by contacting us by through our care or retail channels, details of which are https://n.vodafone.ie/support.html. You will continue to receive the Service unless you let us know you don’t want it by opting out via the method above.

You can also opt out at any time via the Secure Net settings page and following the instructions provided there.

If you have been added to an account by mistake or without your consent please contact Vodafone by visiting https://n.vodafone.ie/support.html. Subject to the results of checks carried out by Vodafone, you will be removed from that account.

Warranty

The use of the Service is subject to the use and availability of Vodafone Mobile Network connection or Vodafone Home Broadband connection.

The Service (including the Cleaning Tool and Parental Control features) and the Secure Net App are provided ‘as is’ and as far as we are able to under the law we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Service and related software.

While we monitor the Service, and will aim to fix all bugs and errors with the Service that we are aware of, we don’t warrant that your use of the Service or the Secure Net App will be error-free, uninterrupted, available at all times, or that it will protect against all possible security threats.

Our responsibilities to you

We are legally responsible to you if our negligence causes death or personal injury or we act fraudulently.

We will not be legally responsible to you, or for any damages, for:

·       any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps;

·       loss of income or profits;

·       loss of use of the Service;

·       loss of data;

·       lost business or missed opportunities;

·       or any loss or damage that is not directly caused by us, that is outside our reasonable control, or which we could not reasonably expect at the time you entered into this agreement.

We will not be legally responsible to you if we cannot provide the Service or the Secure Net App because of something outside of our reasonable control.

Unless our negligence causes death or personal injury or we act fraudulently, our legal responsibly to you will not be more than €500 for each claim or a series of related claims.

The terms of this agreement will not affect any rights which you may have as a consumer under any applicable law and which we cannot exclude by agreement with you.

Restrictions

We may suspend or stop providing the Service to you if you do not comply with our terms, including if you fail to pay the relevant fees (as detailed above) for your use of this Service.

You may not use the Service:

·       as a means to monitor the activities of someone without their express consent and authorisation or use the Service to harvest personal information about others for any reason;

·       in a way that is unlawful, invasive of another’s privacy, or inappropriate, or damage our reputation or that of a third party;

·       to victimise, harass, degrade, threaten or intimidate an individual or group of individuals for any reason;

·       in way that allows you to circumvent or disable features or technology used in the Service unless we specifically allow you to;

·       To decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for any part of the Service;

·       to engage in any activity, outside of what is permitted by the Service, that otherwise interferes with the use and enjoyment of the Service by others; or

·       to violate our or any other persons or entities rights (including intellectual property and other proprietary rights).

No transfer of the Service

You may not rent, lease, license, transfer, loan or assign your rights to the Service and the Secure Net App to another person. If you use the Service on a device and you transfer ownership of that device to someone else, then please de-register the Service on your device before you pass the device to someone else.

Your personal information

 

The personal data we collect about you when using the Service will be processed in line with Secure Net's privacy supplement. For more information on how we process your data and how to exercise your data protection rights please see https://n.vodafone.ie/privacy/products-and-services.html

 

Where a guest user (who is not connected to your Secure Net account) uses your Vodafone Home wifi network, it is your responsibility to advise the user that there is security protection service on the account which analyses the traffic as described above.

 

Changing these terms or the Service

We may change these terms and change, suspend or discontinue the Service and the Secure Net App at any time. We may change, update or upgrade the Service and the Secure Net App in order to ensure we can comply with new legal or technological developments, and to protect against new or emerging security issues. If the changes are likely to disadvantage you, we will give you a minimum of 30 days’ notice. By continuing to use the Service after that time, you are expressing and acknowledging your acceptance of the changes.

Don’t forget, you can opt-out of the Service at any time in accordance with the “Ending your use of the Service” section above.

 

Customer Contact & Complaints

If you have any questions concerning these terms, or you would like to contact us for any other reason, please go to https://n.vodafone.ie/support.html.

If you have any complaints, you can contact us at the web address given above and your complaint will be managed in accordance with our complaints policy which is available here: www.vodafone.ie/aboutus/code.html.

 

Cooling Off

 

If you enter a “distance” or “off-premises” contract with us under the EC (Consumer Information, Cancellation and Other Rights) Regulations 2013 you may have the right to cancel this Service within your cooling off period, which expires 14 days following receipt of your goods or in the case of services, 14 days from the date your Agreement starts. To exercise this right to cancel you must notify us before the expiry of your cooling off period and you can do this

by calling 1907 or by using the cancellation form. This right is subject to us receiving the required notice, the payment of charges incurred by you prior to cancellation, and the return of all equipment provided to us. To find out more information and to access the cancellation form, please view our website: https://n.vodafone.ie/support/orders.html

 

General

This is the entire agreement between you and us for the Service. This agreement does not cover buying or maintaining your device, your use of a SIM card or your connection to the Vodafone Mobile Network or Vodafone Home broadband service.

This agreement is under Irish law. Any disputes can be dealt with the by courts in Ireland.

 

V250921

 

{{feedbackMessage}}

Secure Net - before 21 March 2022

Secure Net terms and conditions before 25 of September 2021 (access PDF)
{{feedbackMessage}}

Secure Net - before 25 September 2021

Secure Net terms and conditions before the 25th of September 2021 (access PDF)
{{feedbackMessage}}

Secure Net - after 15 April 2020

Secure Net terms and conditions after 15 April 2020 (access PDF)
{{feedbackMessage}}

Sure Signal General Terms and Conditions

Sure Signal general terms and conditions (access PDF)
{{feedbackMessage}}

Vodafone Mobile Connect Card/Data Services

Vodafone Mobile Connect Card/Data Services - Terms and Conditions

THIS AGREEMENT is made the date set out on the Initial Order Form completed by the parties and is made between VODAFONE IRELAND LIMITED having its registered office at MountainView, Leopardstown Dublin 18 (hereinafter “Vodafone”) AND the party named in the Initial Order Form having its address/registered office/principal place of business at the address set out in the Initial Order Form (hereinafter “You”).

IT IS AGREED AS FOLLOWS :

General

  1. This document establishes the general terms and conditions applicable to Vodafone’s data products and services.
  2. You may choose to avail of any Product or various combinations of the Products from time to time by completing the relevant Order Form for the Product.
  3. Certain Products (e.g. EmailAnywhere, Vodafone Mail, Vodafone Business Email, BlackBerry® from Vodafone) may have additional terms and conditions applying to them (including third party license terms), please contact Vodafone or check www.vodafone.ie for details, You are strongly advised to read these in advance of using a Product, by using the Product You are confirming Your full acceptance of these additional terms and conditions.
  4. This agreement is independent of any other existing contract(s) that You may have with Vodafone for the provision of voice based mobile telephony services, it applies only to the Selected Products as identified in the Order Form(s).
  5. The terms and conditions set out in this agreement together with the Order Form(s) and any necessary Application Form constitute a legally binding contract between Vodafone and You.
  6. These terms and conditions shall commence on the date when Vodafone first connects You to a Selected Product (“the Commencement Date”).
  7. This agreement shall continue from the Commencement Date for so long as You avail of any Selected Product.
  8. This agreement shall terminate simultaneously with the termination of the last Selected Product used by You. You are expressly advised that the supply of the individual Selected Products may be subject to Minimum Periods.
  9. Vodafone may vary or change the agreement and/or the scope of the Selected Products for any commercial, technical or operational reason, changes shall be notified to You in advance.
  10. This agreement is personal to You and may not without the written consent of Vodafone be assigned, mortgaged, charged or disposed of nor may You sub-contract or delegate any of Your obligations or appoint any third party in respect of any of Your rights or obligations hereunder save and subject to terms explicitly stating otherwise herein. Vodafone may assign this Agreement and its rights and obligations hereunder without seeking or obtaining Your consent.

Connection to Selected Products

  1. Connection and use of the Selected Products shall be conditional on:
  2. Your accurate completion of the Order Form(s) and Application Form(s) (where required) and the provision of such other reasonable information as Vodafone may request for any valid reason;
  3. Your Equipment meeting the technical requirements applicable to the Selected Product (the technical requirements are subject to change from time to time in keeping with industry and technological advancements);
  4. Your notifying Vodafone in advance of any planned changes to Your IT infrastructure or internet connectivity likely to affect the Selected Products (dependent on the changes You propose to make Vodafone may not be able to ensure continuation of the Selected Products);
  5. Your timely payment of all Charges.
  6. Vodafone shall endeavour to connect You to the Selected Product as soon as is possible after accepting Your fully completed Order Form however any anticipated or scheduled connection dates given by Vodafone are indicative only and cannot be taken as absolute.
  7. The quality and the availability of the Selected Products over the Vodafone Network and otherwise (e.g. internet (ISP) connectivity) is subject to the same limitations that:
  8. mobile telephony services are subject (as described below); and/or
  9. fixed telephony and internet services are subject (as may be described in any separate agreement You have with third parties for the supply of such fixed telephony or internet services).

Products

  1. Vodafone shall during the course of the Term provide You with the Selected Products. The Selected Products shall be made available to You upon the terms of this agreement and any applicable additional terms and conditions for the particular Product.
  2. Vodafone’s general mobile telecommunications network underlies the Selected Products. Vodafone shall during the Term of the Selected Product (where appropriate to the Selected Product) provide You with access to the Vodafone Network. The quality and the availability of the Vodafone Network is subject to certain limitations, including the proximity of base stations and circumstances beyond Vodafone’s reasonable control including, but not limited to, geographic and atmospheric conditions.
  3. Vodafone does not represent or warrant that the operation of any Selected Product, SIM Cards or the Vodafone Network will be uninterrupted, timely, secure or error-free or that it will meet any of Your specific requirements. In particular Vodafone does not represent or warrant that Data and/or SMS (whether over GSM, HSCSD, 3G, GPRS or WLAN) will not be dropped, Network connections will not be lost, transmission of Data and/or SMS shall occur at any particular speed or that all traffic can or will be transmitted by the Network.
  4. Vodafone does not accept responsibility for the security of connections over any technology. In particular Vodafone does not accept responsibility for the security of connections to the Selected Products, of internet connections or of Your Equipment. You use any data or network connection at Your own risk and You are solely responsible for adopting such appropriate security measures against unauthorised access to and interference with Your Equipment, associated software, hardware and data (whether transmitted or received by You) as You deem necessary. The availability of connection to the Selected Products may depend on Your Equipment, Vodafone makes no representation or warranty in respect of the suitability or quality of Your Equipment.
  5. You acknowledge that certain Selected Products or some functionality of Selected Products (e.g. accessing Vodafone Mail/ EmailAnywhere over the internet) may not be available to You in the event that You are denied access or are unable to access Your Equipment and/or the internet. Vodafone shall not be responsible for Your inability to use the Selected Products in these circumstances. You acknowledge that access to certain Selected Products is dependent on the connectivity of Your Equipment to either the internet or the Vodafone Network and that this connectivity is dependent on factors outside of Vodafone’s control.
  6. Vodafone may modify or suspend a Selected Product wholly or partially, with or without notice, if such action is deemed necessary by Vodafone (e.g. for maintenance, security or other valid reasons) or if Vodafone is requested to do so by an authorised authority. All reasonable efforts shall be made to minimise such disruptions to the Selected Product. You shall remain liable for any Charges incurred during any such disruptions unless Vodafone agrees otherwise.
  7. Vodafone reserves the right, without prejudice to any other provisions of this Agreement, to issue such reasonable instructions concerning the use of the Selected Products as may be necessary in the interests of: safety, quality of service, other customers or telecommunications services as a whole or for any other valid reason that Vodafone reasonably deems appropriate.
  8. In order to connect to new Selected Products, You (or for corporate/business customers, Your authorised personnel (i.e. Account Contacts)) shall be required to complete the appropriate Vodafone Order Form and, where applicable, the relevant Application Form. Each Selected Product may have an applicable minimum contractual term i.e. a Minimum Period.
  9. You are solely responsible for the installation of the Licensed Materials, the configuration of Your Equipment and Your internet connectivity, Vodafone will not be liable for anything pertaining to these matters.
  10. Vodafone may maintain a list of recommended system integrators, should You wish to avail of their services, Your contractual arrangements (if any) between You and these parties will be a matter solely for You and them, Vodafone makes no representation or warranty in this regard and Vodafone will not be liable for any matters pertaining to the acts or omissions of these systems integrators.

Account Administration – Business/Corporate Customers

  1. If you are dealing with Vodafone as a business or corporate customer You will be required to supply Vodafone with the identity of person(s) within Your organisation to be nominated as Your “Account Administrator” and Your “Account Contact”.
  2. Your Account Administrator will be Your sole point of contact with Vodafone for technical matters relating to the Selected Products, only the Account Administrator can contact the technical support line provided by Vodafone. You must agree the identity of Your Account Administrator with Your Vodafone account manager.
  3. Your Account Contact will be the principal point of contact with Your Vodafone account manager for non-technical issues.

License(s)

  1. In order to use certain Selected Products You must enter into licence agreement(s) in respect of the Licensed Materials , certain of these Licensed Materials are owned by third parties. You must comply with the terms of any relevant Licence at all times. The terms of the relevant Licenses are available on request from Vodafone. By placing an Order Form for a Selected Product You confirm your acceptance of the applicable License provisions. It is a condition of Your signing this agreement that You have accepted the relevant License terms for the Selected Products as selected by You on the Initial Order Form.
  2. Upon first installation of the Licensed Materials (either by You or your sub-contractors, if applicable) You may be asked to re-confirm Your acceptance of the License by means of ‘click wrap’ or ‘web wrap’ license, You may at that stage be offered the opportunity to reject the License however by signing this agreement or completing an Order Form You accept that you are accepting the relevant License terms and any ‘Click Wrap’ or ‘Web Wrap’ offer to reject to License at that stage is null and void and over-ridden by Your signing of this agreement or Your subsequent submission of a completed Order Form for the Selected Product.
  3. The Licensed Materials must be installed at a location within the Territory. You shall advise Vodafone of the location of the installation upon request. If installation is required outside of the Territory You must obtain Vodafone’s prior written consent to such installation.
  4. You acknowledge and agree that the Licensed Materials and all copyrights, trademarks and other intellectual property rights in the Licensed Materials are the exclusive property of Vodafone or Vodafone’s third party licensors and You shall not do or permit anything to be done to infringe or violate such property rights or title. You shall notify Vodafone immediately if You become aware of any unauthorised use of the whole or any part of the Licensed Materials.
  5. Upon installation, the Licensed Materials shall provide Your Users with basic Selected Product functionality. No installation, configuration or systems integration services or training are provided under this agreement.

Use of Service & Users

  1. You may only use the Selected Products for up to and including the number of Users accepted by Vodafone and for whom You discharge the Charges. Details of proposed users including name, mobile number (MSISDN) and device details must be submitted to Vodafone. Only Users may use the Selected Products. If Your usage of the Selected Products exceeds the permitted number of Users, Vodafone may, at its sole discretion invoice You at its standard rates for all users exceeding Your User limit, alternatively Vodafone may suspend, restrict or terminate Your access to the Selected Product immediately. Vodafone reserves the right to conduct remote audits of Your usage of the Selected Products, by agreeing to this agreement You hereby expressly consent to same.
  2. Certain hardware (including but not limited to Your Equipment) is necessary for You to be able to use the Selected Products (e.g. data cards, mobile handsets, PDAs, laptop computers, etc). It is Your responsibility to obtain, install and maintain any such hardware and to ensure that it is technically compatible to use with Your Equipment and the Selected Products.

Content

  1. Vodafone shall not be responsible or liable for any content of messages sent or received by You (including content which contains a virus or other harmful or unlawful material). Vodafone makes no representation and gives no warranty as to the quality, accuracy, correctness, completeness or suitability of any content transmitted over the Vodafone Network. Your reliance on or use of content is at Your sole risk. Recipients of certain content (in particular, multi-media messages) from You may only be able to fully access it if the receiving Equipment has the necessary functionality.
  2. You acknowledge and accept that content may be protected by copyright, trademark or other intellectual property rights. You accept and agree that Your content may be manipulated, distorted, adapted, modified, stored or forwarded by those who receive it without restriction on wireless networks and the internet. Vodafone shall not be responsible or liable for such acts. You agree not to manipulate, distort, adapt, modify or forward any content without the prior consent of the holder of the rights in such content. You waive any right to be identified as the author of content and the right not to have content subject to derogatory treatment by others.
  3. You may, depending on the functionality of Your Equipment and the Products selected by You, be able to store content in storage libraries hosted by Vodafone. Storage libraries may be password protected, in which case the provision relating to account security set out below shall also apply to such libraries. You shall be solely responsible for and shall notify Vodafone immediately of any unauthorised use of storage libraries. Storage libraries may have a limited capacity and Vodafone reserves the right to charge for storage capacity. Vodafone shall not be responsible for any loss or corruption of content in storage libraries. Vodafone does not monitor storage libraries on an ongoing basis but it may be required to suspend access to or remove content from storage libraries for legal reasons. There may be a charge for uploading or downloading content to and from storage libraries hosted by Vodafone or other third parties, which shall be based on the volume of such content and/or the airtime transmission. Vodafone shall be entitled to delete the contents of storage libraries after the termination of this agreement or if the storage library has not been accessed for a period of 6 months.
  4. You may be advised of certain restrictions relating to the storage, manipulation and forwarding of certain content and You shall be responsible and liable for any failure to comply with such restrictions.

Change of Users

  1. A new Order Form must be submitted to Vodafone for any additional Users or Products, Vodafone reserves the right to accept or reject any Order Form submitted. Subject to Vodafone’s discretion to accept or reject new Users, on termination of a User’s account You may substitute a new User for the User terminated.

Account Security

  1. Before using certain Selected Products for the first time You will be required to register with Vodafone. You must immediately inform Vodafone of any changes to the information supplied by You to Vodafone during registration. If Your underlying access to the Vodafone Network is terminated or suspended for any reason You will no longer be entitled to use the Selected Product.
  2. You and Your Users are entirely responsible for maintaining the integrity and security of any accounts granted to You for use with a Selected Product. When You register for a Selected Product You will be supplied with a login password. You and Your Users must change login password on first login.
  3. You must take all necessary steps to ensure Your password(s) is kept confidential, used properly and not disclosed to other persons. You agree to notify Vodafone immediately if Your password has or is likely to become known to person(s) not authorised to use it or is being or is likely to be used in an unauthorised manner. You are advised to change Your password regularly.
  4. If You forget or lose Your password, You should contact Vodafone and satisfy such security measures as Vodafone may require before Your password will be re-issued or a new password assigned. Vodafone reserves the right at its absolute discretion to require You to change any password used by You in connection with a Selected Product. The requirements relating to passwords above will also apply in respect of PINs if the option of using PINs is available to You and Your Users.

Customer Obligations

  1. You are responsible for the acts and omissions of all Users using the Products(s).
  2. Without prejudice to any other provision of this agreement, You agree that neither You nor any User of a Selected Product shall:
  3. use or permit the use of the Equipment or the Selected Products for any improper, indecent, obscene, unlawful, harmful, unauthorised or fraudulent purpose or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages (spam) to any person;
  4. use or permit the use of the Equipment or the Selected Products so as to cause the operation of the Vodafone Network or the quality of the Selected Products to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system;
  5. incite, encourage or induce members of the public to call or transmit data to a particular number, address or destination simultaneously where this may adversely affect the Selected Products, the Vodafone Network or any telecommunications or IT network or system;
  6. use the access to the Vodafone Network provided as part of the Selected Products for any purpose other than the transmission of Data and/or SMS;
  7. use the SIM Cards provided under this Agreement for any purpose other than availing of the Selected Products and in particular You shall not use the SIM Cards in any manner to provide services similar to those described herein to a third party or for the routing of any third party call traffic.
  8. Without prejudice to any provision of this agreement, You further agree to:
  9. comply with all laws, regulations and user guides governing use of the Selected Products and to remain solely responsible for the manner in which the Selected Products are used;
  10. comply with all reasonable instructions or requests of Vodafone or an authorised authority, in particular as to the manner of using the Selected Product and in relation to the investigation of any offences;
  11. be solely responsible for all acts and omissions of all persons, authorised or unauthorised, who may use the Selected Products and SIM Cards;
  12. only use Vodafone approved Data Devices;
  13. promptly notify Vodafone of any change of address or required cessation of a Selected Products;
  14. immediately inform Vodafone if any Vodafone owned Equipment is lost, stolen or damaged;
  15. immediately inform Vodafone if You become aware of any unauthorised use of any Selected Product or SIM Card;
  16. take all reasonable steps to prevent tampering with the SIM Cards;

Charges

  1. Subject to Clauses 47 to 49 (inclusive) You will be entitled to avail of the Rates for the Selected Products. For consumer/personal customers Vodafone shall normally offer a range of tariff plans, Vodafone may from time to time vary the Rates (and applicable tariff rules), Vodafone reserves the right to cease offering and/or replace tariff plans and existing tariff plans may not always be available. You are strongly advised to read and familiarise yourself with the Rates and any tariff rules applicable thereto before completing this agreement or any Order From for Products.
  2. It is a condition of the application of the Rates to calls made in connection with a Selected Product that:
  3. the User of the Selected Product is either You or Your employee;
  4. the data transmitted in the call is transmitted from Equipment owned by You, is not transmitted from any form of central server and the origination and termination of the call is directly and solely within Your control or the control of Your User;
  5. the data content of the call is directly originated by You or your User;
  6. the call is not originated by an Unauthorised Device.
  7. In the event that:
  8. call traffic not related to a Selected Product is generated on a SIM Card supplied for that Selected Product; or
  9. the User of a Selected Product is not You, Your authorised User; or
  10. the use is not in compliance with Clauses 47 (a) to (d); then Vodafone’s highest published retail rates will apply to such call traffic and You are expressly advised that these rates may be applied retrospectively in respect of any invoice previously issued where misuse of the Selected Product is subsequently discovered.
  11. You are expressly advised that the SIM Cards and Rates have been provided strictly for the Selected Products.
  12. Vodafone may from time to time require You to confirm that all use of the Selected Products is in compliance with clauses 47, 48, and 49, failure to provide such confirmation will entitle Vodafone at it sole discretion to suspend or terminate this agreement.

Fulfilment – Business/Corporate Customers

  1. Business or corporate requirements for Equipment (if required by You) may be fulfilled either by Direct Fulfilment or Retail Fulfilment.
  2. If You have selected Retail Fulfilment You will be obliged to sign a standard Vodafone “Business Application Form” (“the Form”) each time You want to acquire Equipment and/or Selected Products from Your chosen Vodafone retail agent. The Forms state that the application is subject to the terms and conditions appearing on the reverse side of the Form, You expressly agree that the Form is to be used solely as an application and processing device (for Vodafone information and sales processing purposes) and that the terms and conditions appearing thereon are expressly excluded and that for each Retail Fulfilment application for Equipment and/or Selected Products made by You, that the terms and conditions set out herein shall apply.

Roaming

  1. You may use certain Selected Products whilst located outside the Territory, however access to local networks shall depend upon the arrangements between local operators and Vodafone. Special charges shall apply to all call traffic in connection with use of a Selected Product outside the Territory. Please refer to Vodafone’s current tariff rules for details, contact Vodafone for details or if You are a business/corporate customer, ask Your account manager.

Support

  1. Vodafone will provide limited technical support in the form of an advice line for the Selected Products. For business/corporate customers this support team may only be accessed directly by Your nominated Account Administrator.

Risk and Title

  1. All risk in any Vodafone owned Equipment supplied to You shall be borne by You from the time You are supplied with same until such time as You safely return the Equipment to Vodafone’s possession (and safe receipt is confirmed by Vodafone).
  2. Title to such Equipment as is the property of Vodafone shall at no time pass to You and You shall ensure that all Equipment in Your possession that is the property of Vodafone is clearly marked as being the property of Vodafone. Without prejudice to the generality of the foregoing You shall not attach any asset identification tag or similar marking device to any Equipment that is the property of Vodafone.

Billing

  1. You shall be liable for all Charges incurred through the use of the Selected Products calculated according to the Rates and for all costs incurred in enforcing this agreement including administrative costs and the cost of collecting any payments. If Vodafone Equipment or SIM Cards are lost or stolen, You shall remain liable for all Charges incurred until Vodafone is so informed.
  2. You acknowledge that the Charges may incorporate any or all of the following depending on the Selected Products chosen by You:
  3. rental or purchase charges for Data Devices;
  4. recurring monthly “line rental” charges for connection to the Vodafone Network;
  5. call charges for all Data and/or SMS traffic transmitted over the Vodafone Network;
  6. recurring or once off Service Charges;
  7. charges applied pursuant to clause 48.
  8. Please note that calls over certain technologies (e.g. GPRS) are charged on the basis of the volume of data sent and received by Your Equipment over the Vodafone Network. Vodafone’s determination of the volume of data shall be conclusive. Minimum charges based on set minimum volumes per transmission or GPRS connection to the Network apply.
  9. All invoices shall be sent to Your billing address as set out in the Order Form (or as otherwise agreed with Vodafone) and shall be deemed received 48 hours after the date of posting. VAT at the appropriate rate shall be added to all invoices unless otherwise specified. Vodafone may for operational reasons change its invoicing methods and periods and issue interim invoices.
  10. All Charges and other payments must be paid by the Due Date.
  11. Where payment of Charges is not made by such Due Date, Vodafone may apply interest on sums due at the rate of 2% above the then prevailing base rate of Allied Irish Bank Plc from the Due Date until the date of payment, the Parties expressly acknowledge and agree that this clause 62 is in substitution of and in place of any statutory entitlement to interest on late payments.
  12. You may also be liable for all traffic charges incurred through the use of the Selected Products on non-Vodafone networks (e.g. Your ISP or fixed line service provider may levy charges for internet access).
  13. The functionality of the Selected Products may be upgraded from time to time, depending on the nature of the upgrade there may be additional charges payable to Vodafone to avail of such enhanced functionality.

Suspension and Termination

  1. Vodafone may, without notice, suspend any or all Selected Products where:
  2. there is a failure to pay Vodafone any sums on the Due Date, notwithstanding the issue of any invoices thereafter; or
  3. Vodafone reasonably believes that You are unable or unwilling to comply with payment obligations, represent a credit risk or exceed any limit on Charges imposed by Vodafone or if Vodafone is unable to contact You following reasonable efforts; or
  4. You fail to observe any term or obligation set out herein (and in particular Your obligations referred to in Clauses 43 to 45 (inclusive)) or any relevant law; or
  5. You make changes to Your IT infrastructure or internet connectivity that affect the Selected Products to the extent that Vodafone is no longer able to ensure continuation of the Selected Products.
  6. During any period of suspension You shall remain liable for all Charges incurred unless Vodafone agrees otherwise. Vodafone reserves the right to decline to reconnect terminated services to the Vodafone Network and/or to levy a fee for any reconnection of suspended or terminated connections or to require revised payment terms (including security payments).
  7. Subject to Your payment of any applicable Cancellation Charges any individual Users subscription to a Selected Product may be terminated by either party by giving to the other at least twenty-eight (28) days written notice.
  8. Subject to Your payment of any Cancellation Charges this entire agreement may be terminated by either party giving to the other at least three (3) months written notice.
  9. Notwithstanding any other provision contained herein, Vodafone may terminate this Agreement with effect from the date set out in any notice sent to You or if the circumstances are deemed sufficiently serious by Vodafone forthwith and Vodafone may thereupon cease to provide the Selected Products to You where:
  10. there is a serious failure by You to observe or perform any term or obligation set out herein; or
  11. You fail to rectify a situation which has given rise to a suspension within 14 days of the suspension being imposed; or
  12. You supply any false, inaccurate or misleading information to Vodafone; or
  13. You are adjudicated bankrupt, become insolvent or make any composition or arrangement with or assignment for the benefit of creditors;
  14. any meeting of Your creditors is called pursuant to Section 266, Companies Act, 1963 or if You enter any liquidation or have a receiver of Your assets or a provisional liquidator appointed or should a petition for winding up be presented or advertised or a petition for the appointment of an examiner be presented.
  15. Where a notice of termination of this agreement is issued by either party hereto, all Charges will continue to accrue and be payable until the date of termination. Vodafone may issue You with an invoice subsequent to termination in the event that Charges become known to Vodafone after disconnection (e.g. roaming charges submitted to Vodafone after Vodafone’s “final” invoice has issued to You).
  16. Upon suspension or termination of this agreement, Vodafone shall disconnect all connections to the Vodafone Network. Upon the suspension or termination of a particular User’s subscription, Vodafone shall disconnect that particular connection only from the Vodafone Network.
  17. Where Vodafone exercises any of its powers under Clauses 65 to 71 (inclusive) such exercise shall not prejudice or affect the exercise of any other right or remedy which may be available to Vodafone.

Reviews of Usage – Corporate Customers

  1. Corporate/Business Rates for some Products set are calculated by reference to Your number of connections to the Vodafone Network and Your usage (either estimated or actual) of the Product. For such Products Vodafone and You shall review number of connections and the usage on a quarterly basis. You agree that if the number of connections or Your usage increases or decreases over any quarter period the Rates shall be revised in accordance with Vodafone’s tariff plans.

Confidentiality

  1. Each party shall at all times during the term of this agreement and after its termination keep all information received by it from the other party (the “Disclosing Party”) which is by its nature confidential or secret (“Confidential Information”) in a safe and secure place and shall not use that Confidential Information for any purpose other than the purpose for which it was disclosed to that party (“the Receiving Party) and shall not disclose such Confidential Information of the Disclosing Party to any third party otherwise than in accordance with this clause or with the prior written consent of the Disclosing Party. For the avoidance of doubt and without limitation the Rates shall be treated as Confidential Information. Subject to the foregoing, the Receiving Party may disclose Confidential Information in the following cases:
  2. where it is lawfully requested by any Governmental or regulatory authority or any other person entitled by law to have access to it, provided that the Disclosing Party shall be informed of such disclosure before it is made and afforded a reasonable opportunity to seek relief therefrom;
  3. or where such information is at the date hereof or hereafter becomes public knowledge through no fault or breach of this agreement by the Receiving Party.
  4. Nothing in this agreement shall prohibit or limit the right of Vodafone to share such Confidential Information with its parent company Vodafone Group Plc and other Vodafone group companies.

Exclusion of Liability

  1. Insofar as it is permissible by law, Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:
  2. any failure, interruption, delay, suspension or restriction in providing the Selected Products to You which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
  3. any unlawful or unauthorised use of or access to the Vodafone Network, Selected Products, Licensed Materials or Equipment by You or third parties;
  4. any claim arising out of any act or omission by You or Your Users, employees, servants or agents;
  5. any valid suspension of the Selected Products or termination of this agreement;
  6. any loss, theft or malfunction of any SIM Card or Equipment;
  7. any claim arising in relation to the provision (or non-provision), maintenance or use of telecommunications lines, channels, equipment, networks or services or arising out of calls being dropped or 3G or GPRS connections being lost for any reason;
  8. any claim arising out of or resulting from the quality of fitness for the purpose of, compliance with description of, or compliance with sample of any goods supplied to a Customer unless You “deal as a consumer” within the meaning of the Sale of Goods and Supply of Services Act, 1980.
  9. Vodafone will not be liable for any indirect or consequential loss or damage whatsoever, whether it is foreseen or unforeseen, including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill.
  10. Nothing herein shall have the effect of excluding or limiting the liability of Vodafone for death or personal injury resulting solely from its act or omission. Otherwise any liability of Vodafone for any claim or series of related claims arising in any one year to You pursuant to this agreement shall not exceed the greater of the total Charges paid by You per annum or €1,500.00.
  11. Vodafone shall exercise such reasonable skill and care in the provision of the Selected Product(s) as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in the agreement, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Selected Products are excluded to the fullest extent permitted by the applicable law.

Your Information

  1. Your information, including traffic data (data relating to the conveyance of calls and the billing of such calls, including data relating to the routing, duration or time of calls, the location of equipment making or receiving calls, the network on which calls originate or terminate and the time of the beginning or end, or the duration of the connection to that telecommunications network) may be processed by Vodafone for its own business purposes. By entering into this Contract, You explicitly consent to the use of this information for these purposes which include account management, billing, debt collection, credit assessments, market research, customer profiling, product and service development, product and service marketing and customer care. Personal information will be retained for a reasonable period of time in a secure environment in accordance with Vodafone’s privacy policies. Please note that calls to Vodafone customer care may be recorded for training and quality control purposes. Vodafone will find it necessary to disclose certain customer information to other licensed telecommunications operators and Vodafone's agents for the purposes providing its services and also to third parties (including credit bureaux and other telecommunications operators) for the purpose of credit referencing, fraud prevention, debt collection and insurance claims processing. Personal data is not otherwise disclosed to third parties, save where required or permitted by law. Vodafone or Vodafone agents may from time to time contact You by post, telephone, e-mail or text message regarding details of specific promotions or information on various Vodafone products or services. You hereby explicitly consent to such contact. If You do not wish to receive details of such promotions, You should contact Vodafone customer care.

Miscellaneous Provisions

  1. This Agreement shall not be deemed to create any partnership, joint venture, agency or contract of employment between the parties. Neither party shall commit or endeavour or purport to commit the other to any legally binding obligation or agreement or hold itself out as being able so to commit the other without the specific consent in writing the other.
  2. You shall not without the prior consent of Vodafone employ sub-agents or sub-contractors to perform all or part of Your obligations hereunder. In the event that such consent is obtained, every act or omission of the sub-agent or sub-contractor shall for the purposes of this agreement be deemed to be an act or omission of Yours.
  3. Any notice of termination to be given shall be in writing and delivered or sent by ordinary post or by facsimile transmission to the addresses given in the Order From or any agreed facsimile number or such other address or number as may have been subsequently notified and any such notice shall be deemed to have been served (if delivered) at the time of delivery, (if sent by post) upon the expiration of 48 hours after posting and (if sent by facsimile) upon the expiration of 12 hours after dispatch.
  4. If any provision of this agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of this Agreement which shall remain in full force and effect.
  5. If either party is affected by Force Majeure, it shall notify the other party of the nature and extent thereof as soon, as is reasonably practicable. Neither party shall be deemed to be in breach of this Agreement or otherwise be liable to the other by reason of any delay in performance or non-performance of any of its obligations hereunder to the extent that such delay or non-performance is due to any event of Force Majeure of which it has notified the other party. If the Force Majeure in question prevails for a continuous period in excess of one (1) month the parties shall enter into bona fide discussions with a view to alleviating its effects or to agreeing upon such alternative arrangements as may be fair and reasonable.
  6. No failure or delay of Vodafone to exercise any power given to it hereunder or to insist upon Your strict compliance with any obligation or condition of this agreement and no custom or practice of the parties at variance with the terms of this agreement shall constitute a waiver of any of Vodafone’s rights hereunder.
  7. This agreement constitutes the entire agreement between the parties in respect of the subject matter hereof and it supersedes and replaces any prior written or oral agreement, representation or understandings between them relating to such subject matter. The parties confirm that they have not entered into this agreement on the basis of any representation that is not expressly incorporated into this agreement. Vodafone reserves the right at any time without liability and without compensation to alter or replace a mobile phone number (MSISDN) allocated to a SIM Card or any other name, code, email address or number whatsoever associated with a Selected Products.
  8. Vodafone shall issue You with and license You to use a Vodafone SIM Card with certain Selected Products on the condition that the Vodafone SIM Card shall remain the property of Vodafone and shall be returned to Vodafone upon request. Vodafone may charge You for the cost of checking, repairing or replacing any SIM Card.
  9. If You choose to port the MSISDN assigned to You to another mobile network, this will serve as termination of Your contract(s) for the Selected Products (and will be subject to all clauses that come into effect on termination). Porting is subject to terms ands conditions and You are strongly advised to read these prior to porting. You are expressly advised that on termination/porting the network that You port to may not be in a position to offer or support the Selected Products and the Selected Products may no longer be available to You. You are expressly advised that requests to port off the Vodafone Network may be declined by Vodafone in the event that Your account is in arrears.
  10. Unless otherwise expressly provided herein, no amendment may be made to this Agreement without the agreement of both parties which agreement shall be recorded in writing and appended to this agreement.
  11. This Agreement shall be governed by and construed in accordance with the laws of Ireland and the parties hereto shall submit to the exclusive jurisdiction of the Irish Courts.
  12. This Agreement may be executed in any number of counterparts which together shall constitute one agreement. 
{{feedbackMessage}}

Vodafone Office Broadband Only

Vodafone Office Broadband Only terms & conditions

  1. The following terms and conditions of the Vodafone Office Broadband Only product are in addition to and form part of the terms and conditions of the the Vodafone Fixed Line and Fixed Broadband Services and the Next Generation Access/Fibre Broadband Services which are available at: http://www.vodafone.ie/terms/services/#FixedLineBB and http://www.vodafone.ie/terms/services/#fibre respectively (together, the Vodafone Office product Standard Terms and Conditions).
  2. In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by the terms of the Next Generation Access/Fibre Broadband Services and the terms of the Vodafone Fixed Line and Fixed Broadband Services last.
  3. In respect of Broadband services, the Service will support Broadband with a Voice Service (PSTN); or Standalone Broadband (PSTN barred). The Customer acknowledges and accepts that in choosing the Standalone Broadband product, the Service will not support existing PSTN/traditional voice line dependent services such as, but not limited to:
    • Landline, and in particular calls to the Emergency Services
    • Monitored alarm or panic/assistance button/service
    • Fax Line
    • TV Service using phone line
    • Older TV set top boxes
    • Any service that relies on the use of a traditional phone line
  4. This product is subject to an eighteen (18) month minimum term.
  5. Broadband speeds advertised for this product are maximum speeds and may not be always possible depending upon a number of factors.
  6. If a new modem is required for this service it must be purchased separately and is not included in the product price.
  7. Unlimited service carries a fair usage policy (FUP) and Vodafone reserve the right to charge for usage in excess of the advertised FUP or amend the service in terms of bandwidth speeds limitations or other measures such as restricting service types.
  8. The fair usage limit for this product is 300GB per month.
  9. This product will only be available in certain geographic areas as indicated by Vodafone. The product will be available in other areas but the advertised speeds will not be available in those areas. The customer acknowledges that this is the case.
  10. Existing Customers can migrate to this product but may incur a one off migration charge of €25.
  11. 11. In circumstances where the customer terminates this contract during the eighteen (18) month minimum term a termination charge will applying calculated as follows: MONTHLY RECURRING CHARGE X NUMBER OF MONTHS REMAINING IN THE MINIMUM TERM.
{{feedbackMessage}}

Vodafone Office Control

Vodafone Office Control Terms and Conditions

The 6 months free broadband offer is available to Vodafone business mobile customers who do not already have a Vodafone fixed line. The offer is available for a limited time only and is subject to entering a minimum term fixed line contract of 18 months. 3 months free broadband is available for non-Vodafone mobile customers. Price reverts to €59.99 after offer period of 6 or 3 months respectively.

  1. The following terms and conditions of the Vodafone Office Control for Business Unlimited Tariff (the “Tariff”) are in addition to and form part of the General Terms and Conditions of the Vodafone Fixed Line and Fixed Broadband Services. In the event of any conflict, these terms and conditions shall prevail.
  2. The price plan is for a minimum of 12 months, as agreed by the customer via a signed contract, or an e mail/ on-line sales process, or a telephone conversation with a Vodafone agent as the case may be.
  3. The Tariff is available to single line business customers only.
  4. The €59.99 price point applies to existing Vodafone mobile customers only.
  5. Customers may use the Tariff to make unlimited calls to national numbers in the Republic of Ireland (including mobile numbers, landline numbers) and Northern Ireland landline numbers with the prefix 048 and 028. Calls to certain numbers are excluded from the Tariff (including: international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers).
  6. The Tariff is subject to a fair usage policy, which is defined by as follows: 


    Type of call/broadband Monthly fair usage policy
    Calls to local, national and UK landline numbers 1,500 minutes
    Calls to any network ROI and UK mobile numbers 1,500 minutes
    Broadband Upload and download of 300GBytes per month. If you exceed this usage allowance, Vodafone shall be entitled to charge 1c /MB for any additional usage.


  7. All inclusive calls apply for the first 60 minutes. After this calls will be rated at the standard rates. To avoid these call charges simply hang up in the 59th minute and redial.
  8. The call thresholds are set in accordance with the average customer usage and are regularly reviewed to ensure their suitability. Usage in excess of the fair usage policy thresholds will be charged at the standard rates. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to transfer you to a tariff which does not include unlimited calls or to suspend or terminate your Service provided under this Tariff.
  9. Under no circumstance are the types of calls listed below included within the Tariff. All such calls will be charged for at Vodafone's standard rates
    1. Calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03)
    2. Calls hosted via a ‘Prolink’
  10. If you transfer your broadband service to another operator, your phone service will migrate automatically to our Vodafone Office Phone service. If you have ordered broadband service becomes ineligible for broadband we will activate you automatically on our Vodafone Office Phone service.
  11. You agree not to resell, sub-licence or attempt to resell, sub-licence or otherwise exploit commercially the Tariff, or the Service (as described in the General Terms and Conditions of the Vodafone Mobile Telecommunications Service) or any part of the Service provided under this Tariff.
  12. Customers on the Tariff cannot carry over any remaining minutes or texts to the next month.
  13. Customers migrating to the Tariff cannot carry over any remaining minutes or texts from a previous tariff. Customers migrating from the Tariff cannot carry over any remaining minutes or texts to a new tariff.
  14. The contract term for the Tariff is 12/18 months. Customers wishing to cancel their subscription to the Tariff during the contract term will be charged a cancellation charge. This charge will be calculated by multiplying the number of remaining months in contract by the subscriber monthly rental charge. In addition, Vodafone reserves the right to recover any unique investment given to you, the customer, in the form of loyalty credit, free/subsidised hardware or bespoke tariff offering. This investment will be recovered on a pro-rated basis for the months remaining in your contract. Customers may terminate this contract as set out in the general terms and conditions under which you enjoy access to Vodafone's mobile telecommunications services. At the end of the contract term, this contract will automatically roll-over on a monthly basis until terminated by either the customer or Vodafone upon 28 days' written notice.
  15. Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
  16. The €59.99 tariff rate is ex vat and is applicable to all Vodafone customers.
{{feedbackMessage}}

Vodafone Office Control Voice

Vodafone Office Control Voice Terms and Conditions

The following terms and conditions of the Vodafone Office Control Unlimited Voice Only Tariff (the “Tariff”) are in addition to and form part of the terms and conditions of the Vodafone Fixed Line and Fixed Broadband Services which are available at http://www.vodafone.ie/terms/services/#FixedLineBB and are applicable to all customers signing up to Vodafone Office contract from 1st October 2014. In the event of any conflict between the terms, the terms and conditions set out below shall prevail over the terms and conditions of Vodafone Fixed Line and Fixed Broadband Services.

The following fair usage policies apply:

  1. Vodafone Office Control Voice; fair usage policy of 1,500 minutes applies to the total of all local, national and UK landline calls made within each billable month, 1,500 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month
  2. Vodafone Office Control Voice; fair usage policy of 1,500 minutes applies to the total of all local, national and UK landline calls made within each billable month, 1,500 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month
  3. Vodafone Office Control Voice 2; fair usage policy of 2,000 minutes applies to the total of all local, national and UK landline calls made within each billable month & 2,000 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month.
  4. Vodafone Office Control Voice 3; fair usage policy of 3,000 minutes applies to the total of all local, national and UK landline calls made within each billable month & 3,000 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month
  5. Vodafone Office Control Voice – ISDN; fair usage policy of 2,000 minutes applies to the total of all local, national and UK landline calls made within each billable month & 2,000 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month
  6. Under no circumstance are the types of calls listed below included within the Tariff. All such calls will be charged for at Vodafone's standard rates: . Calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03) . Calls hosted via a ‘Prolink’
  7. If one phone number is transferred to another Vodafone account or other provider the bundle is deemed broken and the remaining phone number(s) from bundle will revert to standard line rental and rate card billing as per general T&Cs.
  8. Customers on the Tariff cannot carry over any remaining minutes or texts to the next month.
  9. Customers migrating from the Tariff cannot carry over any remaining minutes or texts to a new tariff.
  10. If a customer exceeds these fair usage policies then they will be charged in accordance with standard rates which can be found at http://www.vodafone.ie/small-business/fixed/multi-line/ , which rates may vary from time to time and we reserve the right to terminate a contract.
{{feedbackMessage}}

Vodafone Office including OneDrive for Business

Vodafone Office icluding OneDrive for Business terms and conditions (access PDF)
{{feedbackMessage}}

Vodafone Office Multi-line

Vodafone Office Multi-line terms and conditions (access PDF)
{{feedbackMessage}}

Vodafone PSTN

Vodafone PSTN Terms and Conditions for new or upgrading customers from 20 January 2016

These terms and conditions apply to new or upgrading customers from 20 January 2016

The following terms and conditions cover your use of the Vodafone Public Switched Telephone Network ('PSTN') Service (the "PSTN Service") for a phone line. These terms apply in addition to and form part of the General Terms and Conditions of Vodafone Fixed Telecommunications and Broadband Services available on http://www.vodafone.ie/terms/services/ . For the avoidance of doubt the below terms will form part of and apply in addition to each participating customer's terms and conditions of their Vodafone Service. In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Services.

 

Definitions

The General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service and the definitions therein shall apply. In addition the following words shall have the following meanings:

Active Line - means a line which is/may be receiving service from another telecommunications provider.

Agreement - means the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service, these PSTN terms and conditions, the Tariff Sheet (including Vodafone's tariffs for the Service) as amended from time to time, and the Customer Application Form (including the Customer authorisation) which together constitute a legally binding agreement between you and Vodafone;

 

    TERM

  1. The PSTN Service is subject to a twelve (12), eighteen (18) or twenty four (24) month minimum term contract (the "Minimum Term") as outlined on your Customer Application Form. After the expiry of the Minimum Term, this Agreement converts to a rolling one month contract.
  2. Either party may terminate this Agreement on the giving of a minimum of thirty (30) days written notice to the other. Where you terminate this Agreement during the Minimum Term, a termination charge will apply as set out in the Tariff Sheet.
  3. If you request to add the PSTN Service to your existing Vodafone account you will be entered into a new twelve (12), eighteen (18) or twenty four (24) month minimum term contract as specified to you by Vodafone for all services associated with that account from the date of the change.
  4. SERVICE AVAILABILITY

  5. The PSTN Service is subject to availability based and is not universally available to all customers.
  6. The provision of the PSTN Service shall be subject to the following pre-conditions:
    • Vodafone must be satisfied, that it is technically feasible to produce a quality service on your line in all applicable conditions;
    • Your line must pass all pre-qualification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the PSTN Service and
  7. If any of the pre-conditions in clause 5 above are not satisfied, Vodafone shall be entitled to terminate the Agreement, without liability, immediately by giving notice to you.
  8. Your line must pass all prequalification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the Service at the service delivery address.
  9. You agree to delegate responsibility to Vodafone to act on your behalf in instances where an Active Line is preventing an order from completing. Vodafone will request the release of the line from the current service provider so that Vodafone can provide service to your premises.
  10. THE SERVICE

  11. This Agreement, in respect of the PSTN Service, applies in respect of the provision of the PSTN Service for a home phone line. The details of any limits on usage of the PSTN Service are set out in the Tariff Sheet and a fair usage policy applies.
  12. Each CAF for the PSTN Service shall be deemed to be in respect of individual telephone lines and not your entire telephone account, unless otherwise specified in the CAF. You must specify in the CAF each individual telephone line in respect of which you wish to have the PSTN Service provided.
  13. You accept and acknowledge that (i) the Access Provider shall bar access to all carrier selection and carrier access codes on telephone lines that have the PSTN Service applied and (ii) override codes are not available for use by the Customer in conjunction with the PSTN Service (i.e. a Customer cannot access another operator's network in making calls through use of a prefix). The Customer accepts that Vodafone shall have no liability for any losses or damages howsoever arising from non-provision of the PSTN Service in the event that such restrictions are not accepted by the Customer.
  14. As part of the PSTN Service Vodafone performs agency rebilling of the eircom.net Flat Rate Internet Access service. Should the customer wish to discontinue this service the Customer is responsible for terminating the service directly with eircom.net.
  15. Vodafone may monitor the use of PSTN Service for violations of this Agreement. Vodafone may remove or block all communications if Vodafone suspect there has been or shall be a violation of the Agreement, or where Vodafone consider it necessary to protect the PSTN Service or Vodafone, its affiliates, directors, agents, employees or customers from harm.
  16. SERVICE LIMITATIONS

  17. You acknowledge that service quality is strictly subject to each customers device and service capabilities.
  18. Vodafone will not be liable or responsible for making good any loss, damage, costs or expenses or other liability whether incurred directly, indirectly or as a consequence of the unavailability of the PSTN Service.
  19. Vodafone does not have any procedures put in place to shape traffic so as to avoid filling or overfilling a network link. However, Vodafone does measure traffic for billing, fair usage monitoring and such that it can take action to enhance your experience of the NGA Broadband Service, such interventions will not degrade your experience in any appreciable manner.
  20. EMERGENCY SERVICES

  21. The PSTN Service includes access to emergency services (you should call 112, 911 or 999) free of charge. However, access to emergency services is dependant upon there being access to a power supply and the service will not therefore be available during a power outage. When you dial the emergency numbers, to comply with regulations, Vodafone will forward the installation address details of the calling number to the emergency services.
  22. Neither Vodafone nor its officers or employees may be held liable for any claim, damage, or loss, and the Customer hereby waives any and all such claims or causes of action, arising from or relating to accessing emergency services or connected services unless such claims or causes of action arose from gross negligence or wilful misconduct by Vodafone.
  23. VOICEMAIL

  24. Voicemail is a value-added service provided to Customer by Vodafone .Voicemails shall be accessible to Customer on their phone by dialling 171 and following the prompts.
  25. Voicemails shall be stored for a maximum of 3 months after which they shall be deleted permanently. Customer is advised to store their voicemails in email form where they need them for longer than this 3 month period.
  26. Where Customer has not activated their voicemail, they may not be able to access voicemails left in their inbox.
  27. Customer will be able to upload and send their own voicemail greetings using the BB Voice Service. The Customer hereby grants Vodafone and Vodafone's agents a royalty free, perpetual and worldwide licence to store, transmit or otherwise deal with any voicemail greetings uploaded using the BB Voice Services.
  28. Vodafone reserve the right to suspend any voicemail account that not has been accessed for a consecutive period of 5 months without prior consent or notification. A suspended voicemail account may be reactivated by contacting customer services or our online resources. In case of a suspension, Vodafone reserve the right to delete the content of a voicemail account at the time of suspension, including any greetings and any saved voicemails.
  29. In case a suspended account remains suspended for an additional consecutive period of one (1) month, Vodafone reserve the right to terminate the voicemail account.
  30. EQUIPMENT AND THE NUMBER

  31. If the Customer accepts the PSTN Service, Vodafone will allocate a number to your line. The telephone number and any rights in the number belong to Vodafone, subject to the PORTING clauses; you may not sell or agree to transfer the number to any person. For the avoidance of doubt, you shall not own the number allocated to you under the PSTN Service.
  32. Vodafone are entitled to change your telephone number or code number or the specification of the PSTN Service for operational reasons but will always endeavour to advise you of this by giving at least 30 days' prior notice.
  33. Numbers shall be de-allocated from your account where there is cancellation or lapse of the account.
  34. Irish geographic numbers allocated to you which are subsequently de-allocated upon cancellation or lapse of your account, shall be quarantined for 13 months during which time they shall be available to you should you decide to reopen your account. Upon expiration of the 13 month quarantine period, these numbers shall be removed permanently and shall be unavailable for recovery by you.
  35. Vodafone does not offer support of any hardware other than approved devices purchased from Vodafone. Where hardware purchased directly from Vodafone is suspected to be faulty, and on the instruction of the Vodafone customer care team, you may return the item at your own expense to Vodafone within 30 days of receipt. Vodafone recommend it be returned by registered post or similar tracked delivery. Items lost or damaged while being returned to Vodafone are the responsibility of the customer.
  36. You are advised that where, in exceptional circumstances, a government authority orders the reallocation or change of a phone number, Vodafone is permitted to change a customer's phone number for the PSTN Service.
  37. FAIR USAGE

  38. The PSTN Service is for normal residential use, including any unlimited calling plans.
  39. The use of the PSTN Service for telemarketing and the use of auto-diallers in connection with the BB Voice Service is strictly prohibited.
  40. Vodafone can suspend or terminate the PSTN Service if Vodafone determine, in our sole discretion that the number of calls or charges for calls made by you indicate that the services are not being used in a manner consistent with normal residential usage or that you are otherwise in violation of this Agreement. Vodafone will make reasonable efforts to contact you before suspending or terminating the PSTN Service but Vodafone are not liable for any loss you may suffer through any suspension covered by this condition.
  41. For the avoidance of doubt the fair usage limits per month are as follows:
    • 5,000 local and national call minutes from your landline to another Irish landlines; and
    • 1,500 call minutes from your landline to an Irish mobiles, where applicable
  42. Exceeding these Fair Usage limits may result in charges being incurred. All usage outside of or exceeding the limits of a Call Plan shall be charged at standard rates viewable at https://n.vodafone.ie/terms/rates.html.
  43. CALL PLANS AND CHARGES

  44. All Charges and other payments due to Vodafone shall be paid in full by you by the due date for payment set out in the Vodafone invoice. Where payment of the Charges is not made by the due date, Vodafone may apply a once off late payment fee as set out in the Tariff Sheet. Vodafone reserves the right to contact you directly by email, by post or by telephone in relation to overdue payments.
  45. Vodafone shall provide the tariff package specified by you in your CAF in relation to the PSTN Service. The tariff package shall be subject to separate terms and conditions as set out on www.vodafone.ie. You will be liable for any and all charges for calls or usage made while using the PSTN Service.
  46. Calls to premium rate numbers (including but not limited to 15XX prefixed numbers) and other 'special numbers' such as directory enquiries and non-geographic numbers (including but not limited to 18XX prefixed numbers - see the Tariff Sheet for details) are excluded from your monthly allowance. Terms and conditions relating to specific add-on tariffs as may be amended from time to time shall be available on www.vodafone.ie/home/broadband/.
  47. Line rental and any applicable equipment rental charges shall be paid monthly in advance.
  48. You may change from your current tariff plan to another tariff plan upon giving a minimum of thirty (30) days' notice of intention to change and only after the conclusion of the Minimum Term and where, at the time of requesting or effecting the change, Customer does not have unpaid amounts owing.
  49. PORTING

  50. Porting enables a customer to retain their previous phone number when they move to another network operator or telecoms provider. By completing the CAF, where porting is requested, you warrant and represent that you accepts the terms contained therein, have provided accurate information and that you are the person authorised to instruct Vodafone to port the number.
  51. You acknowledges that:
    • The request will terminate service with the existing telephony provider and
    • Only the number specified will be moved and
    • It shall be your responsibility to ensure that they give sufficient notice of termination of any agreement with any previous service provider, subject to the terms and conditions of that agreement;
    • It shall be your responsibility to ensure that all information provided in the CAF is complete and correct. The port request may be rejected if any information provided is inaccurate, incomplete or misleading;
    • The services provided by the previous service provider to you, including, without limitation, unused call credit or benefits, tariffs and terms and conditions of use that applied to your service will not be transferable or transferred to your Vodafone services. Please note that your call management services which exist with your current provider shall be transferred over to your Vodafone Services. These particular ancillary services shall be transferred over to your Vodafone Service and if you wish to change this, please contact Vodafone at 1907.
    • Contractual and other obligations, charges and costs due to the previous service provider will remain due and owing and shall be subject to settlement by you with the previous service provider in accordance with the terms and conditions applying to the provision of that service; and, in the case of telephony numbers, the previous service provider may decline to proceed with the port in the event that there is a debt on the account i.e. account is barred or suspended; and
  52. The process will be deemed to commence on the date of signing and submission of the CAF and it may not be possible to reverse the process once it has started.
  53. Where the signatory is not the person legally entitled to request Vodafone to move the number or a person or entity authorised to complete the CAF or if fraudulent or misleading information is supplied, then the signatory will be personally liable for all or any loss or damage arising from the unauthorised transfer of the number.
  54. Vodafone may refuse to process your instructions if:
    • information provided by you is incorrect or misleading;
    • The information provided in relation to the number is not compatible with information held by the previous service provider;
  55. Vodafone shall endeavour to comply with criteria established by ComReg in respect of number porting but does not warrant or represent that the number port will be completed within a particular timeframe. There may be a period where no services are available, from either the previous service provider or from Vodafone.
  56. In respect of a 'port out' request where you wish to move your number from Vodafone to another provider, you are requested to ensure that there are no payments outstanding on their account before they arrange for a port out request to be submitted in respect of any number.
  57. DIRECTORY ENQUIRES

  58. Vodafone does not provide a telephone directory service. Vodafone may make your name, address and telephone number available to the emergency services and to any other licensed public telecommunications operators for the purpose of telephone directories and a public directory enquires service. You must notify us, in writing, should you wish any such information to be withheld or if you wish to opt out of the National Directory Database (NDD) and if this is your wish then we shall only disclose such information if and to the extent that we are legally required to do so.
  59. Third parties are allowed to use the NDD for direct marketing. Upon your request Vodafone can request the operator of the NDD to place an indicator next to your NDD entry advising third parties that you do not wish for your details to be used for this purpose.
  60. Vodafone do not accept any liability whatsoever for a failure by any other operator to whom Vodafone provide such information to comply with any listing request that you may make to Vodafone or to that operator.
{{feedbackMessage}}

Vodafone Shared Mobile Broadband For Business

Vodafone Shared Mobile Broadband For Business Terms and Conditions

The following terms and conditions apply to use of the Vodafone Shared Mobile Broadband service and are in addition to and form part of the general customer terms and conditions of the Vodafone Ireland Limited ("Vodafone") that relate to the use of Vodafone mobile telecommunications services and, in particular, use of the Vodafone Mobile Connect Card/Data Services. In the event of any conflict between these terms and conditions and the terms and conditions set out above these terms and conditions shall prevail in respect of the Vodafone Shared Mobile Broadband Service.

Customers should note that the Vodafone Shared Mobile Broadband Tariff is only available to mobile data customers of Vodafone Ireland ("Customers") and allows Customers data usage services (subject to these terms and conditions) via their mobile phone account.

  1. Existing Customers on Mobile Connect Card or the Unlimited Data tariff can migrate to the Vodafone Shared Mobile Broadband tariff by contacting their account manager, phoning the business helpdesk on 1907 or calling into a Vodafone Retail store or accredited agent.
  2. Vodafone Shared Mobile broadband Tariff shall be made available to the Customer from the next bill day following sign up.
  3. You agree that to be eligible for the Tariff you must have more than one to five mobile broadband connections on the Tariff however if you add an additional bundle you will be able to add more modems.
  4. It is a condition of the Tariff that the user of each mobile broadband connection is your employee. In the event that the user of that connection is not your employee, Vodafone reserves the right to migrate the relevant connections onto a prepaid price plan. We will notify you of this change by phone or email. If you contact us within 30 days of notification you may choose the price plan to which we migrate your relevant connections. Vodafone may from time to time require you to confirm that all your connections are used principally by your employees.
  5. You agree not to resell, sub-licence or attempt to resell, sub-licence or otherwise exploit commercially the Tariff, or the Service or any part of the Service provided under this Tariff.
  6. A monthly shared data download allowance of 5 gigabytes (Gb) applies. Usage in excess of 5 GB per month will be charged at 2c (VAT Inc.) per megabyte.
  7. Customers on the Tariff can choose to tailor it through the addition of Add Ons which are available with this Tariff. Add extra data bundles for 5GB for only €10/10GB for €20.
  8. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Shared Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
    1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
    2. the Customer represents a credit risk to Vodafone;
    3. a Customer's use of the service is or is potentially:
      1. fraudulent or illegal; or
      2. adversely affecting the Vodafone Network or other Vodafone customers' ability to use or access other Vodafone services provided using the Vodafone Network.
  9. Vodafone reserves the right to withdraw the Vodafone Shared Mobile Broadband Tariff generally or from any particular Customer at any time and to vary or amend any element of the Vodafone Shared Mobile Broadband Tariff at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
  10. Any unused data within a monthly data download allowance can not be carried over from one month to the next.
  11. Data Roaming is excluded from the Vodafone Shared Mobile Broadband Tariff.
  12. The same return policy applies for new and 'As New' Modems.
  13. If for any reason you wish to return your Vodafone Mobile Broadband modem to the store, you can do so within 7 days and receive a full refund. You will also receive a full refund of your first month's 3G Broadband Price Plan and no termination charges will apply. Just remember that, in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
  14. Vodafone continuously monitors network performance to ensure that the service received by customers is not impacted through a minority of users placing high demand on network resources (e.g. large bandwidths over long periods). Any such high-demand users can expect to experience reduced speeds at peak times (typically 4pm - midnight). Peak times are subject to ongoing change based on actual network demands. This service does not support ‘calls over the internet' or data sharing for any new customers or customers upgrading their tariff or Equipment from 31 March 2010 onwards. If you want to use data services like making calls over the internet or sharing data files over the internet you should choose a tailored add-on.
{{feedbackMessage}}

Vodafone Stay Mobile Standard Insurance (from 10 November 2020)

This is your mobile device insurance policy for loss, theft & accidental damage. In this document you will find everything you need to know about your cover. Please read this carefully  to make sure this policy is right for you and if you have any questions call us on 0818 92 77 11. This policy constitutes an agreement between you and the insurer, Assurant Europe Insurance N.V. The insurer has appointed Sedgwick Ireland to administer the policy. References to ‘we/us/our’ relates to Assurant Europe Insurance N.V., Sedgwick Ireland and Vodafone. No advice has been given about this insurance product.

Who is this cover designed for?

This policy is designed for people who have a mobile device provided by Vodafone that is not already covered under another insurance policy and you want to cover the cost of repairing or replacing your mobile device against loss, theft and accidental damage. Successful claims are subject to an excess payment by you and you should take this into consideration when deciding if this policy is suitable for you.

You must be at least 18 years of age at the time you purchased this insurance and have a Vodafone airtime contract (i.e. a mobile voice/ data monthly subscription) in place throughout the duration of this policy.

Having insurance does not mean that you can take risks with your mobile device which you would not take if your mobile device was not insured as doing so may result in your claim being declined. Further details can be found in the section ‘What you are NOT covered for’.

What you are covered for

Insurance cover worldwide for the mobile device purchased from Vodafone and registered with us which must be owned by you in the event of:

  • Loss
  • Theft
  • Accidental damage

If your mobile device is accidentally damaged we will either repair or replace it. Accidental damage is where an unforeseen event has caused the physical damage to your device which prevents it from working correctly

If your mobile device is lost or stolen we will replace it.

Worldwide cover is for single trips outside of Ireland up to a maximum of 30 days

Replacements

  1. Where we replace the mobile device the replacement may be a remanufactured (not brand new) device.
  2. We will attempt to replace your device with one of the same colour but we can’t guarantee to do this or replace any limited or special edition mobile devices
  3. If we cannot replace your device with one of the same make, model and specification we will contact you to discuss alternative mobile devices of similar specification.

If you are unable to provide the damaged mobile device to support your claim for a damage incident, then this will be classified as a lost mobile device claim.

Where we send you a replacement or repaired item, this will only be sent to an Irish address.

What you are NOT covered for

Excess - You need to pay a contribution every time you make a successful claim, this is the excess. The amount of the excess charge will be €65.00 for the first successful claim and €75.00 for any subsequent successful claim made within 12 months of the first claim.

Not taking care of your mobile device - Taking care of your mobile device means:

  •  Not knowingly leaving your mobile device somewhere it is likely to be lost, stolen. Just think would you leave your wallet or purse there?
  •  If you need to leave your mobile device somewhere then we expect you to lock it away out of sight if at all possible. If you cannot lock it away then you must leave it with someone you trust or concealed out of sight in a safe place.
  •  Making reasonable enquiries to find your device if you think you have lost it.

If you knowingly leave your mobile device where others can see it but you cannot and your mobile device is then lost or stolen we may not pay your claim. Some examples of previous declined claims include:

  •  in a cafe or pub you leave your mobile device on the table when you go to the bar to pick up your drink instead of taking it with you.
  •  leaving your mobile device on display in your car or leaving your mobile device in the care of someone you don’t know well.
  •  if you are at the gym and you leave your mobile device on a bench in the changing rooms rather than taking it with you or storing it in a locker.
  •  intentionally damaging your device.

All of these examples increase the risk of it being lost, stolen or damaged and may result in your claim being declined. The examples are to help you understand what’s covered, and are not the only reasons a claim could be rejected.

Other losses - We don’t cover any loss of profit, opportunity, goodwill or similar losses. We just cover the mobile device.

More than 2 claims in a 12 month period - When we have settled the second claim then this policy will automatically cancel. For example if you make your first claim on the 1st January, you are limited to only one more claim up until 1st January the following year. The policy will cancel on the date on which we settle your second claim.

Breakdown – Cover is provided where the physical damage to the device has been caused by an unforeseen event. If the failure of the device is just as a result of a fault (whether covered by a manufacturer warranty or not) which has developed over time then this is not covered by this policy.

Cosmetic damage - We only cover damage if it stops the normal functioning of your mobile device. If it is just a scratch or dent, and your mobile device still works as expected, then we will not repair or replace it. For example, a scratched screen would not be covered but a cracked screen would be covered.

Contents of your mobile device - We only cover the mobile device, we don’t cover the contents. This means that any pictures, software, downloads, apps, music or any other content is not covered by this policy so make sure you back it up regularly.

Unauthorised network charges (calls, data etc.) - You should report the loss or theft of your mobile device to Vodafone as soon as possible to limit unauthorised network charges (calls, data etc.) as this is not covered under this insurance.

Modifications - If your mobile device has been modified in any way we will only replace the mobile device, we do not cover the modifications that have been made. Modifications are anything that changes the way your mobile device looks or operates from the original specifications. This includes things like adding gems, precious metals or making software changes such as unlocking your mobile device from a network.

Actions you will need to take on the loss or theft of your mobile device

Tell Vodafone as soon as you can – It is important to block your device and SIM card with Vodafone Care as soon as possible to avoid any unauthorised network charges (calls, data etc.). You can do this by calling 1907 from a Vodafone mobile or 1800 22 55 88 from any other phone.

Tell the Gardaí or local police authority about any stolen mobile device as soon as you can and obtain a reference number - We will ask you to provide the reference number before we will pay any claim for theft. If you have difficulty reporting your incident to the Gardaí please contact us and we can provide advice on what to do.

Report any loss or theft to the place you believe your mobile device has been lost or stolen from - Often mobile devices are handed in to the place they were found at. We expect you to report the loss or theft of your mobile device to the place you think it was lost or stolen from or is most likely to be handed back to. We may ask you to provide the details of where your handset was lost or stolen from and actions you have taken to try to recover it.

How to make a claim

Please read the “Actions you will need to take on the loss or theft of your mobile device” section if relevant as we may need information from you in order to settle your claim.

Step One – Call us as soon as possible on 0818 92 77 11

Step Two – We will walk you through the simple claim process and tell you what information you will need to provide for us to assess your claim.

You may be asked to complete a claim form or provide additional information in order to progress your claim. Failure to do so may result in your claim being delayed

Step Three – Pay the excess, this will be added to your Vodafone network bill

Step Four - We will either repair your mobile device or send you a replacement. In the event of your mobile device being lost or stolen we will blacklist the mobile device to prevent it from being used.

What you need to know about the claims process

  •  If you are claiming for a damaged device and we need to provide you with a replacement, we will not be able to send you the replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find My iPhone).
  •  If we are unable to replace your device with the same make and model, we will contact you to discuss an alternative claim settlement.
  •  If any lost or stolen devices are recovered after the claim is approved, they shall become the property of the insurer and must be returned to us immediately.
  •  Damaged mobile devices, parts and materials replaced by us shall become the property of the insurer.
  •  In some instances we may arrange to deliver your replacement device at the same time as collecting your damaged device. If you return a device or item other than the insured device we will either recover the replacement device, block the replacement handset to prevent it from being used and/or recover the cash value by adding this to your Vodafone network bill. The action taken will be at our sole discretion.

What if your claim is rejected?

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please follow the complaints process.

Fraud

We do not tolerate any aspect of fraudulent activity. We work closely and share data with other insurers, law enforcement agencies, fraud prevention agencies, public bodies and airtime providers to identify fraud and support prosecution where appropriate evidence exists.

If false or inaccurate information is provided and fraud is identified then we may:

  • Reject the claim and we may cancel your policy. If an excess has been paid this will be returned.
  • Report you to relevant authorities and take legal action, if necessary, to recover any money already paid to you under this insurance policy.
  • Pass the details on to your network or our distribution partner providing this service as part of a wider offering.
  • Share details of the fraudulent claim with a number of industry wide fraud prevention databases. A list of participants and the name and address of the operators are available on request.
  • Pass details to fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please contact us at 0818 92 77 11 for details of the relevant fraud prevention agencies.

Price of your insurance

The price of this insurance is based upon the model and type of device you purchased. The monthly premium will be collected by Vodafone on behalf of the insurer Assurant Europe Insurance N.V. and is added to your Vodafone network bill. The amount you pay for this insurance is confirmed on your welcome letter and also by viewing your online bill at Vodafone.ie/mybill

Duration of this Policy

This insurance has a three month minimum term beginning on the day you purchase the insurance. You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and the first month’s premium will be refunded. Please refer to the “Cancelling your insurance” section for more information. After this three month minimum term this insurance policy will continue to run on a monthly basis until one of the following events happens:

  • You contact us to cancel the insurance.
  • You fail to pay the monthly premium.
  • You cease to have a Vodafone airtime contract.
  • The insurer cancels the insurance.
  • In the event 2 successful claims are made in a continuous 12 month period.

Otherwise the insurer can cancel your insurance by giving you 30 days’ written notice to your last known address or an email to the email address you provided.

Choice of law

Irish law applies to this policy and only the Irish Courts will have any jurisdiction in any dispute. It’s written in English and all communication with you will be in English.

If we need to change the terms of the policy

In the event that the insurer needs to change the terms, we will give you 30 days’ notice in writing to your last known address, or email to the email address you provided. This will only be for valid reasons such as to respond proportionately to changes in the law or decisions of the Financial Services Ombudsman, to meet regulatory requirements, industry guidance or codes of practice, to proportionately reflect other legitimate cost increases or reductions associated with providing the cover.

Stamp Duty

Stamp Duty has been or will be paid to the Revenue Commissioners in accordance with the provisions entered into with them under section 5 of the Stamp Duties Consolidation Act 1999.

Statement as to Monies Payable

All payments which become due or payable shall be payable in Ireland.

Sanctions Clause

The insurer is not legally required to provide cover or any compensation under this insurance, if this would violate any sanction laws and regulations. The coverage and providing of any compensation will then be automatically suspended. As soon as this is permitted again under sanctions laws and regulations, the cover will be reactivated from the day on which the provision of cover is legally permitted again.

{{feedbackMessage}}

Vodafone World (from 26 April 2016)

Vodafone World terms & conditions (bill pay) from April 26th 2016

  1. Vodafone World tariff tables are designed as a guide for you to calculate your roaming charges. All prices are displayed in Euro per minute and are accurate as of 1st July 2014, but may change without notice.
  2. All Vodafone World voice, text and data rates displayed to the nearest cent are inclusive of VAT at 23% as displayed on https://www.vodafone.ie/roaming/calls-texts/
  3. It is Vodafone's policy not to charge Customers for diverted voicemail calls received by Customers while roaming internationally. However, there may be rare occasions where, due to circumstances beyond Vodafone's control, this technically will not happen and Customers a Customer, Vodafone will reimburse the entire amount charged for such diverted voicemail calls.
  4. Roaming in Vodafone World Europe Zone
  5. Making a call will be subject to a minimum charge of 30 seconds and thereafter will be charged on a per second basis. Receiving a call will also be charged on a per second basis.
  6. When making a call you will use your domestic allowance or pay the same rate that you pay at home plus 5c ex VAT per min up to a maximum of 19c. If your home rate is greater than 19c, the additional 5c will not be charged and you will pay your home rate only.
  7. For receiving a call you will pay your home rate plus 1.14c ex VAT per min.
  8. Sending a text you will use your domestic allowance or pay the same rate that you pay at home plus 2c ex VAT per text up to a maximum of 6c. If your home rate is greater than 6c, the additional 2c will not be charged and you will pay your home rate only. Receiving a text is free.
  9. Using data you will use your domestic allowance or pay the same rate that you pay at home plus 5c ex VAT per MB up to a maximum of 20c ex VAT, charged in KB increments. If your home rate is greater than 20c, the additional 5c will not be charged and you will pay your home rate only.
  10. Roaming in Vodafone World USA & Canada and Rest of World zones
  11. When roaming in Vodafone World USA & Canada and Rest of World zones you will be charged on a per minutes basis for both making and receiving calls.
  12. Vodafone World rates apply to GSM networks only.
  13. Charges for premium rate and satellite calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations, and may include minimum call charges. A network handling fee will be applied to these calls.
  14. Vodafone cannot guarantee access to our coverage within any foreign country. If you are unable to receive access to a Vodafone Preferred Network, you may obtain access to another foreign network operator in that country. If so, you will be charged accordingly.
  15. These terms and conditions are in addition to the general terms and conditions of the Vodafone service.
{{feedbackMessage}}

Trade in

Vodafone Trade in terms and conditions 

1.     The Trade In offer is available to any prepay or pay monthly customer who is porting in to Vodafone, first time connecting or upgrading their tariff on the Vodafone network.

2.     The Trade In device(s) must be presented to Vodafone retail store sales staff prior to completion of the purchase of the new handset to be eligible.

3.     Any device(s) meeting the requirements set out in these Terms and Conditions will entitle the owner to a discount off the purchase of a new pay monthly, pre-pay, upgrade or SIM free handset from Vodafone or as a credit against accessories or as “Credit to bill”.

4.     Trade In values are subject to change from time to time and Vodafone reserve the right to alter Trade In values on various device(s). Trade In values and RRP’s on device(s) may vary from channel to channel. The trade-in offer applies to a limited list of device(s). The full list is available in-store. Vodafone will have the final decision on all device(s) values.

5.     Vodafone Ireland recommends that you read the Terms & Conditions in full, as they are designed to ensure you receive your Trade In value in full and on time, depending on the condition of your “device” (ie handset/phone or tablet). Accepting these Terms & Conditions are a condition of using the Trade In service in our retail channels. By using this service and completing the sale of a device in a Vodafone retail store, you acknowledge and accept these terms.

Consumers

In these terms, "consumer" means an individual who is not a business, not holding themselves out as a business nor selling devices in the course of a business. By engaging in the Trade In process you agree that:

·       You are resident in Ireland and

·       You are at least 18 years old and

·       You own the device(s) that you wish to sell.

·       You are making a new purchase of a device as part of the transaction.

·       If you are a consumer, these terms will not affect any rights you may have under any law and which we cannot exclude.

Businesses

By engaging in the Trade In process within a Vodafone business channel, you warrant that:

·       You are based in Ireland and

·       You are authorized to act on behalf of the business

·       The device(s) are owned by the business.

All mobile phone dealers, stock lists and specialist retailers and distributors of mobile phones are excluded from the offers on this site unless a specific exception has been agreed in writing with us or our distributor and Trade In management company Fonua.

Customer Obligations

1.     Your device(s) and SIM/memory cards can contain private information, and may enable unauthorized use of mobile network services. It is the responsibility of the customer to remove the SIM card and any content or data from the device(s) before trading in their device(s) Vodafone.

2.     If you fail to remove your SIM card or remove any data or content from your device(s), you agree that we are not responsible for any claims, losses or damages relating to the use of the SIM card or any data or content arising before, or after we receive the device(s).

3.     Please note that for your security we will destroy any SIM cards or Secure Digital (SD)/memory cards upon receipt of your device(s).

4.     Vodafone cannot take responsibility for protecting any information on the device(s) and it is not possible for you to obtain any content from the device(s), whether stored on the device(s) or memory card, once a transaction has been completed. We strongly recommend you back up such information/content before trading any device(s) with us.

Full Working Order

All trade in devices must be in full working condition and meet the following criteria:

·       The device(s) must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen phones should be included if the phone was originally supplied with one). 

·       The device(s) should be fully functional. The device(s) should power up, and should be free from PIN locks. The device(s) should be capable of making and receiving a call. All functionality must work (e.g. Bluetooth, Camera, Wireless). All control buttons (on/off, volume, navigation) and all buttons on the keypad must work. All connection sockets, microphones and speakers should work, and the (IMEI) label should be intact.

·       The device(s) must be free from cosmetic damage. The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens should be free from major scratching and chips. The back cover should also be free from any major cosmetic damage or cracks. Small amounts of wear and tear are acceptable.

·       The device(s) must be free from moisture damage (and signs of moisture damage as signified by the manufacturer’s moisture damage indicators). Please note that any liquid that gets inside your device(s) will cause serious permanent damage. Sometimes device(s) will continue to work after liquid has entered but more than likely will stop working within 1 or 2 months. There are tell-tale indicators on some device(s) alerting engineers to moisture damage. Please consult your device’s user manual.

·       The device(s) must be unlocked from any security locks. In the case of Apple iPhones, the “Find My iPhone” functionality must be deactivated.

·       If the device(s) has a flip or slider mechanism, it should open and close properly. If your device(s) do not met the above criteria, the value will be reduced. We do not accept accessories such as chargers, headsets or the original box as they do not increase the potential value of your device(s).

·       The device(s)cleared of all personal content. We recommend you back your information up before you trade in your device. For your security we wipe any remaining data from the device and destroy sim/memory cards.

·       If your device suffers from any damage it may affect the final value. Our prices are continually checked against other market leaders so you can be sure of getting a competitive price.

Payments

Payment for your returned device(s) is offered via a Vodafone retail voucher, or via a “credit to bill” function.

We provide payments via a Vodafone Retail voucher which can be used:

·       to deduct the price of your new device

·       to deduct the price of an accessory or

·       to deduct the price of Pay As You Go call credit or bill

The voucher can be used after the sale once Proof Of Purchase (ie a receipt) is supplied. “Credit to bill” allows you to have your Trade In value credited towards your mobile phone account, which will be credited to your next bill, depending on your bill day.

Lost, Blocked, Stolen or Fake devices

1.     Lost, Blocked or Stolen devices are devices that have been reported as either lost, blocked or stolen in any of the stolen asset registers maintained by CheckMEND which is operated by Recipero Limited at www.checkmend.com.

2.     Devices which are “Lost, Blocked or Stolen” will be dealt with in accordance with Irish law; devices will be held pending a claim from the Gardai Siochana, an insurance company or the registered owner and no amounts will be paid to the person who presents such device(s) to us.

3.     "Fake Devices" are counterfeit devices which are manufactured to resemble products made by another company in breach of copyright and intellectual property rights. We will make no payments to customers for Fake devices, which can be identified by their production quality and IMEI numbers.

4.     We will inform the relevant authorities if there is any suspicion that there is a deliberate attempt to commit fraud. We may reclaim any money paid to you or a business if it is discovered within three (3) months of the return of a device that the device has either been reported "lost, blocked or stolen" by the (seller of the device,) or the device is discovered to be a Fake Device.

5.     All devices that are returned are subject to a check performed by “Checkmend”, using the unique device identifier (the “IMEI”). If the device(s) is flagged as having been reported stolen, lost, or as part of fraudulent activity, then Vodafone will not be in a position to accept the device and will recommend that you contact the Checkmend service directly.

6.     We may refuse to pay for any devices which we believe are derived from "Box breaking". Our definition of "Box breaking" is where a business or individual purchases devices with the intention of reselling the phone and no intention of using the device and SIM card together, as was the original intention of the mobile phone network whose SIM card was provided with the device.

Your personal information Data Protection

The security and protection of your personal information is extremely important to us. We collect and use your personal information to complete the purchase process and contact you as part of the services we provide. Please read our Privacy Policy for more information about why and how we store and use your personal information). We sometimes use other companies to provide the logistics services, and we may need to pass some personal information to these companies, however Vodafone is still responsible for your information. None of your personal details will be shared with any other organisation without your express permission. Vodafone Ireland and Fonua are registered under the Data Protection Act as processors of personal information.

 

Events Outside Of Our Control

Unfortunately sometimes things happen which we cannot control. Vodafone and Fonua will not be liable or responsible to you for any failure or delay in providing the services or meeting any of our obligations under these terms caused by events outside of our reasonable control, or due to our compliance with any applicable laws or regulations.

Where you hand a Vodafone employee or one of its agents a device(s) for the purpose of a Trade In transaction, this shall constitute an offer by you to sell the device(s) to Vodafone. No contract will be formed until we have accepted your offer. A Trade In transaction is not initiated until a follow-on purchase of a device is planned. Our acceptance may be in one of two ways:

1.     by making a payment of a Vodafone Retail voucher* to you in accordance with the "Payments" section above; or via the “Credit to bill” function, or

2.     if a payment amount is agreed in writing between us.

Once the device is handed over and payment made, the device cannot be returned under any circumstance.

*Please note that Vodafone Retail vouchers have an expiry date of 12 months after issue.

Information on Trade In and other general matters

We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, or otherwise in relation to:

1.     your use of, reliance upon or inability to use this service;

2.     any circumstance that is outside of our reasonable control; and

3.     any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you. Nothing in these terms is intended to exclude or limit our liability for death or personal injury, fraud or any other liability which we may not by law exclude or limit.

4.     In all circumstances our maximum liability to you shall be the current value of your handset.

These terms will be governed by and interpreted in accordance with Irish law and you and we both consent to the non-exclusive jurisdiction of the Irish courts.

Reviewed 28082020

{{feedbackMessage}}
Cant find the terms you are looking for? View our older terms and conditions here
Close message
    5GCreated with Sketch. add-icon add-ons-boosts-midicon-app-storeauto-top-up basket-changebill-or-report-midbill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1binblock-system blockbonusbroadband-darkbroadband-iconbroadband-lightbroadband-or-wifi 1 broadband-or-wifi-midbroadband bundles-midbusinessCalendarCreated with Sketch. calendarIcons+Indicators / System-Icons / landline_or_call / #333333Created with Sketch. callCallsCreated with Sketch. cameracarer-system case-study-midcaseschart-line-midchat-midchevron-down-system chevron-downchevron-left chevron-rightchevron-up-system chevron-upclock-new clock-or-timedclose-smallclosecollectionscomment-midcommunity-or-foundation-midcommunitycompleted-midconnected-devices-midcontractconverged-proposition-midDataCreated with Sketch. Icons+Indicators / System-Icons / data / #333333Created with Sketch. data-middatadeals-middelete-bin delete-icondelivery dislike document-midDownloadeditengineer-miderror-circle-system-red error-circle-system error-circleeSim data eyefacebookfilters fixed-line-midgeneric-tariff-plan-midGift Icon gogreen-tick help-midhome-midinternational-system landline-or-call-midletterslike lock-sslmail-new-midmenumessageminutes-sms-midmobilemobile-midmobilemy-vodafone-or-my-profile-midmy-vodafoneneed-help-midnetwork-signal-midorderspayg-midpayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836payment-midphotosplaceholderplay-storeplayplus-new plusreloadreportreturn-product-midroaming-midroamingsearchsecurity-midsettings-midroaming shopping-trolley-midshoppingsign-up-icon Sim card sim-midsim-swap-midsimIcons+Indicators / System-Icons / sms / #333333Created with Sketch. sms-or-text-midsms-text-mid spinnersquaresssl-lock technologysquares theft-system three-points tick-simpletick-outline-system tick-simpletick-thankyou-pageinfo-circle top-up-2021top-up-icontop-up-midtravellers-info-midroaming tv-midblock twitterupgrade-midvaluevf-tv-iconvodafonevodafone-store-midvodafone voice-of-vodafone-alerts-midwarning-midwarning-system world
    Processing ...
    Please wait.

    About seconds remaining...

    Close dialog
    Skip to content

    Set your password for My Vodafone

    Close dialog
    Skip to content
    Close dialog
    Skip to content
    Close dialog
    Skip to content