Services terms and conditions

Vodafone Charge to Bill Service Terms 

These terms and conditions govern your use of the Vodafone Charge to Bill service (the “Service”). These service specific terms and conditions apply in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service and the terms of any additional services you have signed up to. If there is any conflict between the terms then the order of precedence shall be as follows: these terms, followed by the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. All terms can be viewed and, a copy saved for your records, from here: https://n.vodafone.ie/terms.html. By choosing to use the Service, you agree to and accept the following terms:

What is Vodafone Charge to Bill?

1.        The Service (also known as direct carrier billing) enables you to purchase, or subscribe to, third party goods, services or digital content and pay for them by applying a charge to your mobile phone bill or by deducting an amount from your prepay credit balance.

2.        The Service is linked to your Vodafone mobile phone number and your associated mobile account will be charged for the goods, services or digital content being purchased by you.

3.        The goods, services or digital content you purchase from third party providers may be subject to their own terms and conditions, which you should review before purchasing. Examples of third-party purchases may include digital content subscriptions, once off payments, charity donations and in-app charges etc. For a full list of third party providers whose goods, services or digital content you can purchase and/or subscribe to using the Service, please see https://n.vodafone.ie/support/mobile/charge-to-bill-faqs.html. Please note this list of supported third party providers may change from time to time.

 

Access to the Service

4.        This Service is open to all Vodafone bill pay or pay as you go customers, however the Service cannot be used by Vodafone Home or corporate customers.

5.        The Service is subject to network coverage, mobile equipment capability and the operating system installed on your mobile equipment.

6.        It is your responsibility to check before you purchase that your mobile handset can receive the goods, service or digital content (not all handsets can receive all services, for example – video) that you are purchasing or subscribing to.

7.        The Service cannot be used if you have an inbound or outbound bar on your mobile service, or if your account is suspended.

8.        If you are a pay as you go customer, you must have an active and sufficient credit balance to pay for third party goods, services or digital content using the Service.

9.        We may have to update, amend or suspend the Service to:

a.         deal with technical problems or make minor technical changes;

b.         update the product to reflect changes in relevant laws and regulatory requirements;

c.         make changes to the product as requested by you or notified by us to you.

10.      We may, at our sole discretion and for any commercial, regulatory or legal reason, suspend or stop providing the Service. We will make reasonable attempts to notify you if we are going to stop providing the Service.

 

Cost of Service

11.      You are solely responsible for all charges generated by you when using the Service. We advise that you check the cost of the goods, services or digital content with the third-party provider before purchasing or subscribing to these using the Service.

12.      Charges for third party goods, services or digital content may be levied on a once off basis or on a recurring subscription basis (where you are billed on a regular basis, for example; monthly). You should check with the third-party provider before you purchase whether you are purchasing on a once off basis or signing up for a subscription basis.

13.      The charges or cost associated with any third party goods, services or digital content purchased by you using the Service will be immediately deducted from your prepaid credit balance or applied to your following monthly bill if you are a bill pay customer. If you have subscribed to a subscription service the recurring charges for this subscription service will be applied to your monthly bill or deducted from your prepay credit at regular intervals based on the service subscription reoccurrence schedule (weekly, monthly, etc).

14.      In addition to the cost of the third party goods, services or digital content that you have purchased or subscribed to, there may be data charges for browsing or downloading the goods, services or digital content on your mobile in the Republic of Ireland. If you access the service outside the Republic of Ireland then you may incur browsing, downloading and other data charges at the standard data rates for roaming.

15.      To manage your spend, please note you can view your out of plan charges on your MyVodafone app or on your MyVodafone account on our website, www.vodafone.ie.

16.      Under the EU Payment Services Directive II 2015/2366 (as may be updated or amended from time to time), all digital content purchases on your Vodafone service have a transactional limit of €50 per transaction and a monthly cumulative spend limit of €300. Charges accrued by you using this Service will be considered for these spend limits.

 

Signing Up to and Ending the Service

17.      To purchase or subscribe to third party goods, services or digital content using the Service, you will need to choose the “pay by mobile option” at the checkout (where this option is made available to you), instead of adding in your payment credit card details. Each purchase requires confirmation of the charge before it can successfully complete.

18.      You can use the Service using either mobile data or while connected to a Wi-Fi network. If you are using mobile data, you will be implicitly authenticated and will be provided with the option to confirm the purchase (for example , pin entry). If you're using Wi-Fi, you'll need to get authenticated first, for which we will send you a text with a PIN number which you'll need to enter online to authenticate and then will be provided with the option to confirm the purchase or subscription. Some Service transactions may be triggered by sending a ‘key word’ to a specified five digit number (for example, charity donations  or parkbytext).

19.      if you are subscribed to third party services that will charge you on reoccurring basis you can unsubscribe via the purchase confirmation SMS or via the third party provider platform.

 

Limitation of Liability

20.      These terms won’t affect any legal rights you may have under any law, and which we can’t exclude. We are not responsible for goods, services or digital content purchased by you from third party providers using the Service. These third-party goods, services or digital content are provided by third parties and are subject to change.

21.      We are not responsible for the content or operation of any goods, services or digital content purchased by you using the Service. These goods, services or digital content are not connected to Vodafone and are provided by third parties.

22.      We do not accept any responsibility for any damage to devices that may arise from the services, goods or digital content that you purchase.

23.      You are solely responsible for paying all charges that you incur for third party content, goods or service while using the Service.

 

Information about us and contact options

24.      If you are unhappy with any aspect of the service provided by the third-party providers, please contact the seller directly, using the seller details listed on your SMS receipt. If the seller cannot resolve the issue, or if you are not happy with the outcome, you can contact the Irish telecommunications regulator (ComReg); www.comreg.ie.

25.      If you are unhappy with the Service itself, please contact us using the customer support and care channels which we offer to you, which can be viewed on www.vodafone.ie/support. Bill pay customers can also call

1907 and pay as you go customers can call 1747.

26.      We’ll send you notices by email, post, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of the Service.

27.      We are Vodafone Ireland Limited, a private company limited by shares registered in Ireland with registered office at Mountain View, Leopardstown, Dublin 18 under company number 326967,

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Vodafone Care Damage Insurance Terms and Conditions (from 06 January 2022)

Vodafone Care Plus Insurance Terms and Conditions (from 06 January 2022)

Vodafone Care Insurance Terms and Conditions (from 06 January 2022)

Vodafone Stay Mobile Insurance Terms and Conditions (from 06 January 2022)

Vodafone Care Insurance Terms of Business (from 20 July 2021)

Vodafone Stay Mobile Insurance Terms of Business (from 20 July 2021)

Vodafone Care Damage Insurance (from 28 October 2020)

This is your mobile device insurance policy for accidental damage. In this document you will find everything you need to know about your cover. Please read this carefully to make sure this policy is right for you and if you have any questions call us on 0818 92 77 11. This policy constitutes an agreement between you and the insurer, Assurant Europe Insurance N.V. The insurer has appointed Sedgwick to administer the policy. References to ‘we/us/our’ relates to Assurant Europe Insurance N.V., Sedgwick and Vodafone. No advice has been given about this insurance product.

Who is this cover designed for?

This policy is designed for people who have a mobile device provided by Vodafone that is not already covered under another insurance policy and you want to cover the cost of repairing or replacing your mobile device against accidental damage. Successful claims are subject to an excess payment by you and you should take this into consideration when deciding if this policy is suitable for you.

You must be at least 18 years of age at the time you purchased this insurance and have a Vodafone airtime contract (i.e. a mobile voice/ data monthly subscription) in place throughout the duration of this policy.

Having insurance does not mean that you can take risks with your mobile device which you would not take if your mobile device was not insured as doing so may result in your claim being declined. Further details can be found in the section ‘What you are NOT covered for’.

What you are covered for

Insurance cover worldwide for the mobile device connected to the Vodafone network and registered with us which must be owned by you in the event of:

Accidental damage

Accidental damage is where an unforeseen event has caused the physical damage to your device which prevents it from working correctly

If your mobile device is accidentally damaged we will either repair or replace it.

Worldwide cover is for single trips outside of Ireland up to a maximum of 30 days

Replacements

1. Where we replace the mobile device the replacement may be a remanufactured (not brand new) device.

2. We will attempt to replace your device with one of the same colour but we can’t guarantee to do this or replace any limited or special edition mobile devices.

3. If we cannot replace your device with one of the same make and model we will contact you to discuss alternative mobile devices of similar specification.

If you are unable to provide the damaged mobile device to support your claim for a damage incident, then this will be classified as a lost mobile device and not covered on this policy. Where we send you a replacement or repaired item, this will only be sent to an Irish address.

Credit to your Vodafone account for the inconvenience of being unable to access your services

We will provide you automatically with a credit to your account of €2 per day for the inconvenience of being unable to use the Vodafone network services whilst your mobile device is being repaired or replaced after a successful claim.

We will advise you at the point of claims how much credit will be applied to your account based on our expectation in being able to repair or replace your device. If it takes longer than expected to repair or replace your device, you can claim an additional €2 per day for each full day you are unable to access the network up to a maximum value of €30.  To claim any additional credit above the initial credit please contact the administrators on 0818 92 77 11 providing details on the time it has taken to complete your claim.

What you are NOT covered for

Excess - You need to pay a contribution of €75.00 every time you make a successful claim, this is the excess.

Not taking care of your mobile device - Taking care of your mobile device means:

  • Following manufacturer instructions on the use of your device
  • Not knowingly leaving the device out of sight where another person could damage your device
  • Intentionally damaging your device

All these examples increase the risk of it being damaged and may result in your claim being declined. The examples are to help you understand what’s covered and are not the only reasons a claim could be rejected.

More than 2 claims in a 12-month period - When we have settled the second claim then this policy will automatically cancel. For example, if you make your first claim on the 1st January, you are limited to only one more claim up until 1st January the following year. The policy will cancel on the date on which we settle your second claim.

Loss or theft of your mobile device - This policy provides insurance for accidental damage only.  The loss or theft of your mobile device is not covered under any circumstances.

Cosmetic damage - We only cover damage if it stops the normal functioning of your mobile device. If it is just a scratch or dent, and your mobile device still works as expected, then we will not repair or replace it. For example, a scratched screen would not be covered but a cracked screen would be covered.

Contents of your mobile device - We only cover the mobile device, we don’t cover the contents. This means that any pictures, software, downloads, apps, music or any other content is not covered by this policy so make sure you back it up regularly.

Other losses - We don’t cover any loss of profit, opportunity, goodwill or similar losses. We just cover the mobile device.

Breakdown – Cover is provided where the physical damage to the device has been caused by an unforeseen event. If the failure of the device is just as a result of a fault (whether covered by a manufacturer warranty or not) which has developed over time, then this is not covered by this policy.

Modifications - If your mobile device has been modified in any way, we will only replace the mobile device, we do not cover the modifications that have been made. Modifications are anything that changes the way your mobile device looks or operates from the original specifications. This includes things like adding gems, precious metals or making software changes such as unlocking your mobile device from a network.

Accessories - Items which connect to your mobile device are not covered by this insurance policy (e.g. chargers, cases, SIM cards, memory cards, headphones etc.)

How to make a claim

Step One – Log your claim by calling us on 0818 92 77 11

Step Two – We will walk you through the simple claim process and tell you what information you will need to provide for us to assess your claim.

You may be asked to complete a claim form or provide additional information in order to progress your claim. Failure to do so may result in your claim being delayed

Step Three – The excess will be added to your Vodafone network bill

Step Four - We will either repair your mobile device or send you a replacement.

What you need to know about the claims process

  • If you are claiming for a damaged device and we need to provide you with a replacement, we will not be able to send you the replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find My iPhone).
  • If we are unable to replace your device with the same make and model, we will contact you to discuss an alternative claim settlement.
  • Damaged mobile devices, parts and materials replaced by us shall become the property of the insurer.
  • In some instances, we may arrange to deliver your replacement device at the same time as collecting your damaged device. If you return a device or item other than the insured device, we will either recover the replacement device, block the replacement handset to prevent it from being used and/or recover the cash value by adding this to your Vodafone network bill. The action taken will be at our sole discretion.

What if your claim is rejected?

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please call us on 0818 92 77 11. Alternatively, you can email vodafone@ie.sedgwick.com or write to: Vodafone Insurance, Merrion Hall, Strand Road, Dublin 4, Ireland.

Fraud

We do not tolerate any aspect of fraudulent activity. We work closely and share data with other insurers, law enforcement agencies, fraud prevention agencies, public bodies and airtime providers to identify fraud and support prosecution where appropriate evidence exists.

If false or inaccurate information is provided and fraud is identified then we may:

  • Reject the claim and we may cancel your policy. If an excess has been paid this will be returned.
  • Report you to relevant authorities and take legal action, if necessary, to recover any money already paid to you under this insurance policy.
  • Pass the details on to your network or our distribution partner providing this service as part of a wider offering.
  • Share details of the fraudulent claim with a number of industry wide fraud prevention databases. A list of participants and the name and address of the operators are available on request.
  • Pass details to fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please call us on 0818 92 77 11 for details of the relevant fraud prevention agencies.

Price of your insurance

The price of this insurance is based upon the model and type of device you purchased. The monthly premium will be collected by Vodafone on behalf of the insurer Assurant Europe Insurance N.V. and is added to your Vodafone network bill. The amount you pay for this insurance is confirmed on your welcome letter, by viewing your online bill at Vodafone.ie/mybill 

Duration of this Policy

This insurance has a 12-month minimum term beginning on the day you purchase the insurance. You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and the first month’s premium will be refunded. Please refer to the “Cancelling your insurance” section for more information. After this 12-month minimum term this insurance policy will continue to run on a monthly basis until one of the following events happens:

  • You contact us to cancel the insurance.
  • You fail to pay the monthly premium.
  • You cease to have a Vodafone airtime contract.
  • The insurer cancels the insurance.
  • In the event 2 successful claims are made in a continuous 12-month period.

Otherwise the insurer can cancel your insurance by giving you 30 days’ written notice to your last known address or an email to the email address you provided.

Choice of law

Irish law applies to this policy and only the Irish Courts will have any jurisdiction in any dispute. It’s written in English and all communication with you will be in English.

If we need to change the terms of the policy

In the event that the insurer needs to change the terms, we will give you 30 days’ notice in writing to your last known address, or email to the email address you provided. This will only be for valid reasons such as to respond proportionately to changes in the law or decisions of the Financial Services Ombudsman, to meet regulatory requirements, industry guidance or codes of practice, to proportionately reflect other legitimate cost increases or reductions associated with providing the cover.

Stamp Duty

Stamp Duty has been or will be paid to the Revenue Commissioners in accordance with the provisions entered into with them under section 5 of the Stamp Duties Consolidation Act 1999.

Statement as to Monies Payable

All payments which become due or payable shall be payable in Ireland.

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Vodafone Care Plus Insurance (from 28 October 2020)

This is your mobile device insurance policy for accidental damage. In this document you will find everything you need to know about your cover. Please read this carefully to make sure this policy is right for you and if you have any questions call us on 0818 92 77 11. This policy constitutes an agreement between you and the insurer, Assurant Europe Insurance N.V. The insurer has appointed Sedgwick to administer the policy. References to ‘we/us/our’ relates to Assurant Europe Insurance N.V., Sedgwick and Vodafone. No advice has been given about this insurance product.

Who is this cover designed for?

This policy is designed for people who have a mobile device provided by Vodafone that is not already covered under another insurance policy and you want to cover the cost of repairing or replacing your mobile device against accidental damage. Successful claims are subject to an excess payment by you and you should take this into consideration when deciding if this policy is suitable for you.

You must be at least 18 years of age at the time you purchased this insurance and have a Vodafone airtime contract (i.e. a mobile voice/ data monthly subscription) in place throughout the duration of this policy.

Having insurance does not mean that you can take risks with your mobile device which you would not take if your mobile device was not insured as doing so may result in your claim being declined. Further details can be found in the section ‘What you are NOT covered for’.

What you are covered for

Insurance cover worldwide for the mobile device connected to the Vodafone network and registered with us which must be owned by you in the event of:

Accidental damage

Accidental damage is where an unforeseen event has caused the physical damage to your device which prevents it from working correctly

If your mobile device is accidentally damaged we will either repair or replace it.

Worldwide cover is for single trips outside of Ireland up to a maximum of 30 days

Replacements

1. Where we replace the mobile device the replacement may be a remanufactured (not brand new) device.

2. We will attempt to replace your device with one of the same colour but we can’t guarantee to do this or replace any limited or special edition mobile devices.

3. If we cannot replace your device with one of the same make and model we will contact you to discuss alternative mobile devices of similar specification.

If you are unable to provide the damaged mobile device to support your claim for a damage incident, then this will be classified as a lost mobile device and not covered on this policy. Where we send you a replacement or repaired item, this will only be sent to an Irish address.

Credit to your Vodafone account for the inconvenience of being unable to access your services

We will provide you automatically with a credit to your account of €2 per day for the inconvenience of being unable to use the Vodafone network services whilst your mobile device is being repaired or replaced after a successful claim.

We will advise you at the point of claims how much credit will be applied to your account based on our expectation in being able to repair or replace your device. If it takes longer than expected to repair or replace your device, you can claim an additional €2 per day for each full day you are unable to access the network up to a maximum value of €30.  To claim any additional credit above the initial credit please contact the administrators on 0818 92 77 11 providing details on the time it has taken to complete your claim.

What you are NOT covered for

Excess - You need to pay a contribution of €75.00 every time you make a successful claim, this is the excess.

Not taking care of your mobile device - Taking care of your mobile device means:

  • Following manufacturer instructions on the use of your device
  • Not knowingly leaving the device out of sight where another person could damage your device
  • Intentionally damaging your device

All these examples increase the risk of it being damaged and may result in your claim being declined. The examples are to help you understand what’s covered and are not the only reasons a claim could be rejected.

More than 2 claims in a 12-month period - When we have settled the second claim then this policy will automatically cancel. For example, if you make your first claim on the 1st January, you are limited to only one more claim up until 1st January the following year. The policy will cancel on the date on which we settle your second claim.

Loss or theft of your mobile device - This policy provides insurance for accidental damage only.  The loss or theft of your mobile device is not covered under any circumstances.

Cosmetic damage - We only cover damage if it stops the normal functioning of your mobile device. If it is just a scratch or dent, and your mobile device still works as expected, then we will not repair or replace it. For example, a scratched screen would not be covered but a cracked screen would be covered.

Contents of your mobile device - We only cover the mobile device, we don’t cover the contents. This means that any pictures, software, downloads, apps, music or any other content is not covered by this policy so make sure you back it up regularly.

Other losses - We don’t cover any loss of profit, opportunity, goodwill or similar losses. We just cover the mobile device.

Breakdown – Cover is provided where the physical damage to the device has been caused by an unforeseen event. If the failure of the device is just as a result of a fault (whether covered by a manufacturer warranty or not) which has developed over time, then this is not covered by this policy.

Modifications - If your mobile device has been modified in any way, we will only replace the mobile device, we do not cover the modifications that have been made. Modifications are anything that changes the way your mobile device looks or operates from the original specifications. This includes things like adding gems, precious metals or making software changes such as unlocking your mobile device from a network.

Accessories - Items which connect to your mobile device are not covered by this insurance policy (e.g. chargers, cases, SIM cards, memory cards, headphones etc.)

How to make a claim

Step One – Log your claim by calling  us on 0818 92 77 11

Step Two – We will walk you through the simple claim process and tell you what information you will need to provide for us to assess your claim.

You may be asked to complete a claim form or provide additional information in order to progress your claim. Failure to do so may result in your claim being delayed

Step Three – The excess will be added to your Vodafone network bill

Step Four - We will either repair your mobile device or send you a replacement.

What you need to know about the claims process

  • If you are claiming for a damaged device and we need to provide you with a replacement, we will not be able to send you the replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find My iPhone).
  • If we are unable to replace your device with the same make and model, we will contact you to discuss an alternative claim settlement.
  • Damaged mobile devices, parts and materials replaced by us shall become the property of the insurer.
  • In some instances, we may arrange to deliver your replacement device at the same time as collecting your damaged device. If you return a device or item other than the insured device, we will either recover the replacement device, block the replacement handset to prevent it from being used and/or recover the cash value by adding this to your Vodafone network bill. The action taken will be at our sole discretion.

What if your claim is rejected?

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please call us on 0818 92 77 11. Alternatively, you can email vodafone@ie.sedgwick.com or write to: Vodafone Insurance, Merrion Hall, Strand Road, Dublin 4, Ireland.

Fraud

We do not tolerate any aspect of fraudulent activity. We work closely and share data with other insurers, law enforcement agencies, fraud prevention agencies, public bodies and airtime providers to identify fraud and support prosecution where appropriate evidence exists.

If false or inaccurate information is provided and fraud is identified then we may:

  • Reject the claim and we may cancel your policy. If an excess has been paid this will be returned.
  • Report you to relevant authorities and take legal action, if necessary, to recover any money already paid to you under this insurance policy.
  • Pass the details on to your network or our distribution partner providing this service as part of a wider offering.
  • Share details of the fraudulent claim with a number of industry wide fraud prevention databases. A list of participants and the name and address of the operators are available on request.
  • Pass details to fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please call us on 0818 92 77 11 for details of the relevant fraud prevention agencies.

Price of your insurance

The price of this insurance is based upon the model and type of device you purchased. The monthly premium will be collected by Vodafone on behalf of the insurer Assurant Europe Insurance N.V. and is added to your Vodafone network bill. The amount you pay for this insurance is confirmed on your welcome letter, by viewing your online bill at Vodafone.ie/mybill.

Duration of this Policy

This insurance has a 12-month minimum term beginning on the day you purchase the insurance. You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and the first month’s premium will be refunded. Please refer to the “Cancelling your insurance” section for more information. After this 12-month minimum term this insurance policy will continue to run on a monthly basis until one of the following events happens:

  • You contact us to cancel the insurance.
  • You fail to pay the monthly premium.
  • You cease to have a Vodafone airtime contract.
  • The insurer cancels the insurance.
  • In the event 2 successful claims are made in a continuous 12-month period.

Otherwise the insurer can cancel your insurance by giving you 30 days’ written notice to your last known address or an email to the email address you provided.

Choice of law

Irish law applies to this policy and only the Irish Courts will have any jurisdiction in any dispute. It’s written in English and all communication with you will be in English.

If we need to change the terms of the policy

In the event that the insurer needs to change the terms, we will give you 30 days’ notice in writing to your last known address, or email to the email address you provided. This will only be for valid reasons such as to respond proportionately to changes in the law or decisions of the Financial Services Ombudsman, to meet regulatory requirements, industry guidance or codes of practice, to proportionately reflect other legitimate cost increases or reductions associated with providing the cover.

Stamp Duty

Stamp Duty has been or will be paid to the Revenue Commissioners in accordance with the provisions entered into with them under section 5 of the Stamp Duties Consolidation Act 1999.

Statement as to Monies Payable

All payments which become due or payable shall be payable in Ireland.

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Vodafone Care Insurance Terms of Business (from 02 November 2020)

Terms of Business – effective from 02 November 2020

These are the Terms of Business of Assurant Europe Insurance N.V. trading as Assurant. This document is a requirement of the Central Bank of Ireland and is intended for your protection as a consumer. It is important that you read this document in full and that you contact us if there is anything that you do not understand or would like more information on.

Who we are:

This insurance is underwritten by Assurant Europe Insurance N.V. (an insurance undertaking which is part of the Assurant Inc. group of companies), with registered address at Paasheuvelweg 1, 1105 BE Amsterdam, The Netherlands, registered in the trade register of the Dutch Chamber of Commerce under number 72959320 and registered with the Dutch supervisor, De Nederlandsche Bank N.V. (Dutch Central Bank) under number R161237, operating in Ireland under the regime of Freedom of Services, registered with the Central Bank of Ireland.

Assurant Europe Insurance N.V. complies with the Central Bank of Ireland’s conduct of business rules. These Codes offer protection to consumers and can be found on the Central Bank's website www.centralbank.ie.

What we do:

Assurant General Insurance Limited is a non-life insurance undertaking which underwrites personal, business and commercial insurance products. When dealing directly with personal customers we underwrite general insurance products on a non-advisory information only basis.

How we charge:

The charge for our services is the premium (including, where applicable, a government levy). This premium, and any optional covers selected, are separately set out in your Policy Schedule/Renewal notice.

Remuneration:

Please be aware that Assurant or Vodafone staff members may receive a payment in relation to the processing of your policy.

Conflicts of interest:

It is our policy to maintain appropriate administration structures to ensure that the potential for any conflict of interest is avoided as far as possible.

Default:

Non-payment of your premium or part thereof (including where you are using our Direct Debit option) or a breach by you of certain conditions of your policy may lead to your policy being revoked or cancelled, in accordance with the terms set out in your policy.

Period of insurance:

The period of this contract of insurance is on an automatically renewing monthly basis with a 3 month minimum term.

Cancelling your insurance:

You may cancel the insurance within the 14 days after you receive the insurance documents and providing you have not made a claim you will receive a full refund of any premiums paid.

After the 14 day period you cannot cancel your insurance without paying the monthly premiums due for the 3 month minimum period. After this 3 month minimum period you can cancel at any time. No refund will be given for any unused period of insurance for the month in which you cancel.

To cancel this insurance policy please contact Vodafone on 1907 from a Vodafone mobile or 1800 22 55 88 from any other phone.

The insurer can cancel the insurance without notice if you do not pay the monthly premium when due or if you make a claim which we believe to be fraudulent.

Making an enquiry or complaint:

We will always try to be fair and reasonable. If you believe we have not provided you with a satisfactory level of service, please tell us so that we can do our best to resolve the problem. The easiest way to contact us is to call 0818 92 77 11. We will do everything possible to ensure that your query is dealt with promptly. Alternatively, you can email vodafone@osg.ie  or write to: Vodafone Insurance, Merrion Hall, Strand Road, Dublin 4, Ireland

Please quote your mobile phone number in any correspondence.

Outsource Services Group Limited handle all queries and complaints on behalf of the insurer.

If you are not happy with our decision you can, within 6 years of the occurrence of the event which gives rise to your complaint, refer your complaint for an independent assessment to the Financial Services and Pensions Ombudsman. You can contact them at:

The Financial Services and Pensions Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Telephone: 01-567 7000 Web: https://www.fspo.ie/

Nothing in these terms, including referral to the Financial Services and Pensions Ombudsman affects your statutory rights.

Data Protection – How We Handle Your Personal Information:

Assurant Europe Insurance N.V. is the data controller of your personal data as the insurer of your insurance contract.

We are committed to preserving the privacy of our customers in accordance with the General Data Protection Regulation and applicable Irish data protection law developing this regulation. We collect and use your personal information as part of providing your insurance policy to you.  We use this information to perform our obligations under the insurance policy and provide the benefits under the policy, including policy administration, claims management, customer service and fraud prevention. We process your personal information in accordance with applicable data protection and security laws. When processing your information, we use service providers that process your personal data in accordance with contractual obligations in order to provide services related to your policy.  We require these service providers to apply industry standard security measures designed to protect your personal information. Some of our data processors are located outside the European Economic Area (“EEA”), and in certain cases we transfer your personal information outside of the EEA and take reasonable steps to ensure that your data is always protected.

You have a right of notice, access, data portability, rectification, restriction of processing, erasure of the information we hold about you, as well as an objection right which you may exercise at any time by contacting us at vodafone@osg.ie.  Please note that the exercise of such rights is not absolute and is subject to the limitations provided by applicable law. You may send us a complaint or question concerning the processing of your personal information by calling us on 0818 92 77 11 or email vodafone@osg.ie.  You may also lodge a complaint with your local data protection authority, which in Ireland is the Data Protection Commissioner, in the country where you live, work, or where you consider the problem has occurred.

You may access the Insurer’s full privacy notice at any time by visiting https://eshop-ott.care.vodafone.com/ie/privacy-policy

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Vodafone Stay Mobile Insurance Terms of Business (from 02 November 2020)

 

Terms of Business – effective from 02 November 2020

These are the Terms of Business of Assurant Europe Insurance N.V. trading as Assurant. This document is a requirement of the Central Bank of Ireland and is intended for your protection as a consumer. It is important that you read this document in full and that you contact us if there is anything that you do not understand or would like more information on.

Who we are:

This insurance is underwritten by Assurant Europe Insurance N.V. (an insurance undertaking which is part of the Assurant Inc. group of companies), with registered address at Paasheuvelweg 1, 1105 BE Amsterdam, The Netherlands, registered in the trade register of the Dutch Chamber of Commerce under number 72959320 and registered with the Dutch supervisor, De Nederlandsche Bank N.V. (Dutch Central Bank) under number R161237, operating in Ireland under the regime of Freedom of Services, registered with the Central Bank of Ireland.

Assurant Europe Insurance N.V. complies with the Central Bank of Ireland’s conduct of business rules. These Codes offer protection to consumers and can be found on the Central Bank's website www.centralbank.ie.

What we do:

Assurant General Insurance Limited is a non-life insurance undertaking which underwrites personal, business and commercial insurance products. When dealing directly with personal customers we underwrite general insurance products on a non-advisory information only basis.

How we charge:

The charge for our services is the premium (including, where applicable, a government levy). This premium, and any optional covers selected, are separately set out in your Policy Schedule/Renewal notice.

Remuneration:

Please be aware that Assurant or Vodafone staff members may receive a payment in relation to the processing of your policy.

Conflicts of interest:

It is our policy to maintain appropriate administration structures to ensure that the potential for any conflict of interest is avoided as far as possible.

Default:

Non-payment of your premium or part thereof (including where you are using our Direct Debit option) or a breach by you of certain conditions of your policy may lead to your policy being revoked or cancelled, in accordance with the terms set out in your policy.

Period of insurance:

The period of this contract of insurance is on an automatically renewing monthly basis with a 3 month minimum term.

Cancelling your insurance:

You may cancel the insurance within the 14 days after you receive the insurance documents and providing you have not made a claim you will receive a full refund of any premiums paid.

After the 14 day period you cannot cancel your insurance without paying the monthly premiums due for the 3 month minimum period. After this 3 month minimum period you can cancel at any time. No refund will be given for any unused period of insurance for the month in which you cancel.

To cancel this insurance policy please contact Vodafone on 1907 from a Vodafone mobile or 1800 22 55 88 from any other phone.

The insurer can cancel the insurance without notice if you do not pay the monthly premium when due or if you make a claim which we believe to be fraudulent.

Making an enquiry or complaint:

We will always try to be fair and reasonable. If you believe we have not provided you with a satisfactory level of service, please tell us so that we can do our best to resolve the problem. The easiest way to contact us is to call 0818 92 77 11. We will do everything possible to ensure that your query is dealt with promptly. Alternatively, you can email vodafone@ie.sedgwick.com or write to: Vodafone Insurance, Merrion Hall, Strand Road, Dublin 4, Ireland

Please quote your mobile phone number in any correspondence.

Sedgwick Ireland handle all queries and complaints on behalf of the insurer.

If you are not happy with our decision you can, within 6 years of the occurrence of the event which gives rise to your complaint, refer your complaint for an independent assessment to the Financial Services and Pensions Ombudsman. You can contact them at:

The Financial Services and Pensions Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Telephone: 01-567 7000 Web: https://www.fspo.ie/

Nothing in these terms, including referral to the Financial Services and Pensions Ombudsman affects your statutory rights.

Data Protection – How We Handle Your Personal Information:

Assurant Europe Insurance N.V. is the data controller of your personal data as the insurer of your insurance contract.

We are committed to preserving the privacy of our customers in accordance with the General Data Protection Regulation and applicable Irish data protection law developing this regulation. We collect and use your personal information as part of providing your insurance policy to you.  We use this information to perform our obligations under the insurance policy and provide the benefits under the policy, including policy administration, claims management, customer service and fraud prevention. We process your personal information in accordance with applicable data protection and security laws. When processing your information, we use service providers that process your personal data in accordance with contractual obligations in order to provide services related to your policy.  We require these service providers to apply industry standard security measures designed to protect your personal information. Some of our data processors are located outside the European Economic Area (“EEA”), and in certain cases we transfer your personal information outside of the EEA and take reasonable steps to ensure that your data is always protected.

You have a right of notice, access, data portability, rectification, restriction of processing, erasure of the information we hold about you, as well as an objection right which you may exercise at any time by contacting us at vodafone@ie.sedgwick.com  Please note that the exercise of such rights is not absolute and is subject to the limitations provided by applicable law. You may send us a complaint or question concerning the processing of your personal information by calling us on 0818 92 77 11 or email vodafone@ie.sedgwick.com  You may also lodge a complaint with your local data protection authority, which in Ireland is the Data Protection Commissioner, in the country where you live, work, or where you consider the problem has occurred.

You may access the Insurer’s full privacy notice at any time by visiting http://aiz.link/vf/vodafoneprivacy.pdf

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Wi-Fi Calling

1.    By using Wi-Fi Calling you agree to accept these Terms. If you don’t agree with these Terms, please don’t use the service.

2.    The terms in this agreement are between you and Vodafone Ireland Limited (also, “Vodafone”, “us”, “we” and “our”) regarding your use of Wi-Fi Calling (the “Service”) and are in addition to the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. For further details, please visit www.vodafone.ie/terms.html. Please read these terms carefully.

3.    Emergency services: Please note that if you make a 999 / 112 call when using Wi-Fi Calling, your phone will attempt to make that call using a normal mobile network only. If there’s no mobile network available, the call will not be possible. 

4.    Charges

a.    In the same manner as a voice call over the mobile network, any voice calls made with Wi-Fi Calling will deplete the voice bundle allowance included with your tariff plan. If you exceed your bundle allowances, you’ll be charged for a call using Wi-Fi Calling at the same rate you would be charged for a call over the mobile network. These charge rates are referenced in the terms and conditions of your tariff plan.

b.      As Wi-Fi Calling requires a wireless internet connection, you will be liable to the owner of that wireless internet connection for any charges applicable in connecting to that wireless internet connection.

c.    Roaming. The use of Wi-Fi Calling while roaming is not supported by Vodafone and in general will not work.  If for any technical reasons you do make a call using Wi-Fi Calling when you are outside the Republic of Ireland then charges equivalent to that for making the call from the Republic of Ireland will apply. 


5.    Ending or changing the Service. We may change these terms at any time. If we do, we will give you a minimum of 30 days’ notice.

6.    Service Limitations.

a.       The service is dependent upon the Wi-Fi network, as well as the general availability of the public telecommunications network. You acknowledge that there are factors outside of our control which will limit our ability to provide this service to you. 

b.      We cannot guarantee specific levels of performance and the call quality will depend on the number of other devices connected to the wireless internet connection.

c.       Please note that calls made over Wi-Fi will be disconnected if the Wi-Fi signal is no longer available and you’ll need to redial to continue with your call through our normal mobile network.

7.    Blocked calls. We reserve the right to block communications over Wi-Fi networks, for example, in order to prevent fraud where required by court order.

8.    Warranty The Service is provided ‘as is’ and as far as we are able to under the law we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Service and related software.

9.    Our responsibilities to you

a.    We are legally responsible to you if our negligence causes death or personal injury or we act fraudulently.

b.    We will not be liable to you for any indirect or consequential loss or for any damages whatsoever whether foreseen or unforeseen, including but not limited to:

                                          i.    loss of income or profits;

                                        ii.    loss of use of the Service;

                                       iii.    loss of data; lost business, revenue, anticipated savings, goodwill or missed opportunities;

        or any loss or damage that is not directly caused by us or which we could not reasonably expect at the time you entered into this agreement.

c.    We will not be legally responsible to you if we cannot provide the Service because of something outside of our reasonable control.

d.    Unless our negligence causes death or personal injury, our maximum liability to you will not be more than €200 for each claim or a series of related claims.

e.    The terms of this agreement will not affect any rights which you may have as a consumer under any applicable law and which we cannot exclude by agreement with you.

10. Customer Contact & Complaints. If you have any questions concerning these terms, or you would like to contact us for any other reason, please go to www.vodafone.ie/support.html  or call Vodafone on 1907. If you have any complaints, you can contact us at 1907 and your complaint will be managed in accordance with our complaints policy which is available here; www.vodafone.ie/aboutus/code.html .

11. General.

a.    This is the entire agreement between you and us for the Service. Should any provision of the Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms, and the application of that provision shall be enforced to the extent permitted by law.

b.    This agreement is under Irish law. Any disputes can be dealt with the by courts in Ireland.





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Backup+

Backup+

Backup+ is provided to you by Vodafone Ireland Limited, Mountainview, Leopardstown, Dublin 18 and registered in Ireland: No. 326967 These terms and conditions (the "Terms") apply to your use of the Backup+ app ("Backup+"). This agreement is in addition to and forms part of the general customer terms and conditions of Vodafone Ireland Limited ("Vodafone") under which you enjoy access to Vodafone's mobile telecommunications services. For further details on the general terms and conditions as they apply to you please visit www.vodafone.ie/terms. By using Backup+, you confirm you have read and agree to these terms.

  1. Using Backup+

    Backup+ allows you to:

    • to back up and transfer photos, videos and audio files from your mobile device to the Dropbox cloud service once you have an account with them ("Dropbox"); and
    • where the Backup+ app for your mobile device’s operating system has been activated for the function, to back up and transfer contacts from your mobile device to and from Dropbox;
    • to sign up for additional space for your Dropbox account. Separate and additional terms and conditions will apply to this additional storage in addition to these general terms and conditions.
  2. Dropbox

    In order to use Backup+ you will need to have an active Dropbox account. 

    If you have not already got an account you will need to create one during the Backup+ registration process. 

    Once you have completed the registration process to create a Dropbox account you will become a customer of Dropbox, Inc. Your use of Dropbox is subject to Dropbox's Terms of Service and Privacy Policy, available at https://help.dropbox.com/accounts-billing/security/terms-service-privacy-policy . Dropbox, Inc. is responsible for the storage of your content on Dropbox.

    Backup+, when used in conjunction with Dropbox, acts only as an interface to allow you to access your Dropbox account and to back up items from your phone to Dropbox. Vodafone is not responsible to you for (1) any service or content provided by Dropbox or (2) any breach by Dropbox of its Terms of Service.

    By linking Backup+ to your Dropbox account you allow Backup+ to access to your Dropbox account only for the purposes of providing the Backup+ service (as modified from time to time).

  3. Registration and use

    To use Backup+, you must be 16 years old or more, or an emancipated minor, or possess legal parental or guardian consent, and be capable of being bound by these Terms. You may not use Backup+ if you are located in a country that is subject to any EU, UK and/or U.S. Government embargo, or that has been designated by the EU, UK and/or U.S. Government as a" terrorist-supporting" country, or you are listed on any EU, UK and/or U.S. Government list of prohibited or restricted parties.

    You must register to use Backup+. You can register for Backup+ by downloading the Backup+ application, opening it on your device and following the on-screen instructions. Please note that your handset must be a supported handset.

    You are responsible for the activity that occurs on your account. You must keep your account password (or PIN) secure, and notify us immediately of any breach of security or unauthorised use of your account.

  4. [Back up of Contacts on iPhone and iPad] / [Back up of Contacts outside of Dropbox]

    Where your Backup+ app version is not yet enabled for back up of contacts to Dropbox, your contacts will be backed up contacts online.. You must have an active mobile agreement with Vodafone in order to be able to back up and store your contacts in this way. If you cancel your mobile agreement with Vodafone your account and all related data will be deleted 30 days after your agreement is terminated. 

    When you delete the contact information held on your account it will remain on our system for 30 days. After that time you will not be able to retrieve the contact information you have deleted.

  5. Rights

    We grant you a non-exclusive and non- transferable right to download, install and use Backup+ in your home country on your mobile device for your own personal non-commercial use only.

    We and our licensors own all proprietary rights in Backup+. You will not have any right to Backup+ apart from the right to use Backup+ in line with these Terms. In particular you understand and agree that:

    1. You are not permitted to resell copy, or distribute Backup+ for any commercial purposes or use Backup+ in any other manner inconsistent with these Terms
    2. you are not permitted to duplicate, transfer, to, copy or distribute any part of Backup+ in any medium without our prior written authorisation
    3. you are not permitted to reverse engineer, alter or modify any part of Backup+; and
    4. you will otherwise comply with these Terms.

     

    Nothing in these Terms affects any legal rights you have as a consumer. For more information about your legal rights contact your local consumer advisory body.

  6. Your information

    How we collect and use your information generally is explained in our Privacy Policy which can be found at https://n.vodafone.ie/privacy.html .

    So that we can operate Backup+, troubleshoot it if you have a problem, and optimise and improve its performance, we use your information in the following ways:

    • We collect your mobile phone number for troubleshooting.
    • We collect some information about your device and your use of Backup+ (for example, language, device, usage statistics and crash statistics).
    • We may contact you from time to time to advise you on your use of Backup+ and other Vodafone services.

    You must notify us immediately of any breach of security or unauthorized use of your mobile phone. We will not be liable for your losses caused by any unauthorized use of your account and you may be liable for the losses caused to us or others due to such unauthorized use. 

    We may also share your information with certain third parties. We will only do this where you have indicated you are happy for us to do this (e.g. where you link your Backup+ application and Dropbox account with another third party service).

  7. Cost and additional Dropbox space

    Your Vodafone plan may entitle you to some additional space for your Dropbox account at no extra cost and/or you may be eligible to subscribe for additional space and be charged for additional Dropbox space directly by Vodafone. Any such offers or options will be governed by additional terms and conditions which you will be able to review before subscribing to any such offer. You must agree to those additional terms in order to subscribe for that additional Dropbox space. 

    There may be data charges if you download Backup+ and/or transfer content over the mobile network. The data consumption will form part of your data bundle or, if you are an out of bundle user, you will be charged at the standard network rates. If you access Backup+ outside your home country then you may incur additional data charges at the standard data rates for roaming. 

    You can choose whether to back up over Wi-Fi or the mobile network. We recommend doing your first back up over Wi-Fi as there may be a high volume of data to transfer to Dropbox if you have a lot of photos, video and/or audio files.

  8. Ending or changing Backup+

    You can stop using Backup+ at any time. Depending on the device type, you might also be able to uninstall or deactivate Backup+ from your device.

    We may without notice suspend or change Backup+ immediately for any reason, including where repair or maintenance work is needed. We may add new features from time to time and have no obligation to offer any particular features via Backup+. We may also modify or change Backup+ to allow you to take up offers with other selected third parties and these will also be subject to additional terms and conditions. 

    We can withdraw Backup+ at any time, but will provide at least 30 days’ notice beforehand.

  9. What we are not responsible for

    We provide Backup+ on an 'as is' basis for your personal use only. We will not be responsible for any loss or damage that we or you could not reasonably expect at the time you first began to use Backup+ or which is out of our control. We will not be responsible to you for any indirect or consequential loss or damage whatsoever whether it is foreseen or unforeseen including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill.

    To the extent permitted by applicable law, we exclude all representations, warranties and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use of Backup+. We will also not be responsible for:

    1. a) any loss or damage arising as a result of any content which you upload, store or share;
    2. any loss of income or profits;
    3. any loss of use of the Backup+ service;
    4. any lost business or missed opportunities;
    5. any content or services provided by another person or organisation (including, for example, Dropbox);
    6. any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps; or
    7. any loss of, or corruption to your content or other data if that loss or corruption is not caused by us or is out of our reasonable control.

    Unless our negligence causes death or personal injury or we act fraudulently, our liability to you will not be more than €500 for each claim or a series of related claims.

    Your content may be subject to a third party's intellectual property rights. You are wholly responsible for any content transferred through Backup+. Please ensure you have the appropriate permissions prior to any transfer.

    Backup+ will not transfer or backup any audio files which are subject to digital rights management ("DRM") restrictions.

  10. Limitations of service

    It is important to note that we do not warrant that your use of Backup+ will be error-free, uninterrupted, available at all times or that we will be able to provide a fault-free service. 

    You are responsible for ensuring the compatibility of this application with your device, and for the installation of, use of, and results obtained from Backup+. You shall ensure that your device meets the system requirements of Backup+ in order to continue using Backup+ (this includes obtaining updates or upgrades from time to time). We do not warrant or accept any legal responsibility for operation of the device used to access the features of Backup+ or of your use of any Dropbox services. 

    In order to use Backup+ you will need a compatible device, a Vodafone ID, a linked Dropbox account and internet access. Only one Dropbox account can be linked to your Vodafone ID.

    In order to use Backup+ you will need a compatible device, a Vodafone ID, a linked Dropbox account and internet access. Only one Dropbox account can be linked to your Vodafone ID.

  11. General terms

    This is the entire agreement between you and us for Backup+.

    We may allow another person to perform any of our obligations under these Terms on our behalf. You agree that we may transfer our rights and obligations under these Terms to another Vodafone company. If we transfer our rights and obligations to any other third party, we will let you know.

    If any part of these Terms cannot be enforced by any court or other authority, the remainder of the Terms will remain in full force and effect, and that part will be deleted and substituted with an enforceable alternative.

    We may send you notices by email, text or post.

    We may revise these Terms from time to time and will always post the current terms on http://www.vodafone.ie/terms . If a revision significantly affects your rights under these Terms we will notify you. However, by continuing to use Backup+ after the revisions have taken effect, you are deemed to have agreed to the revised terms. Don't forget, you can stop using Backup+ at any time.

    These terms and Backup+ will be governed by the laws of Ireland. Any disputes will be dealt with by courts of Ireland subject to any applicable law which provides a different jurisdiction for you as a consumer.

  12. Support

    We hope you enjoy using Backup+

    If you have any problem you can contact us directly through the Backup+ application or through our online support pages https://n.vodafone.ie/support.html. 

    If you have any problem regarding the Dropbox service itself, please refer to www.dropbox.com/help.

 

Additional Dropbox Space Offer T&Cs

  1. Status of these terms

    These terms and conditions relate to a promotional offer by Vodafone for you to obtain, depending on your Vodafone calling plan, additional space for your Dropbox account in connection with the Vodafone service ‘Backup+' for a promotional period, and an automatic paid monthly subscription for additional Dropbox space on expiry of that promotional period. Where such promotional offer is not available on your Vodafone calling plan, you may be offered the option to subscribe for a standalone paid monthly subscription. These terms are between you and us (Vodafone) and are applicable from 3rd December 2015 until further notice. These terms and conditions apply in addition to:
    1. The general customer terms and conditions of Vodafone Ireland Limited under which you enjoy access to Vodafone's mobile telecommunication services, available on www.vodafone.ie/terms AND
    2. The terms and conditions applicable generally to your use of Backup+, a copy of which is available here. Terms not defined here have the meaning in those terms. Your acceptance of these additional terms by agreeing to be bound by them within Backup+ (and your acceptance of any promotional offer detailed within Backup+) and your continued use of Backup+, constitutes your acceptance of these additional terms (together with the general terms referred to above).

  2. Eligibility

    The service described in these additional terms is for Dropbox end users and consists of additional space for the user's Dropbox account for the applicable period of time as set out in the relevant set up page of Backup+ (which, for some Vodafone calling plans may be unlimited in time). You will only be eligible for any such offer if you:
    • have a Vodafone mobile telephone number assigned by Vodafone with the country code of the territory of the relevant Vodafone company which is providing you with your Vodafone account;
    • have the Backup+ application installed and set up on your mobile device;
    • have an eligible Vodafone calling plan (at our discretion); and
    • have a Dropbox account and have linked Backup+ with your Dropbox account.

  3. Promotional Offer and Paid Monthly Storage Subscription – storage and term Promotional Offer

    Your Vodafone calling plan may entitle you to a promotional offer for a certain defined period to increase your Dropbox space amount (beyond the Dropbox free plan amount, which is currently named Dropbox Basic), without additional charge for a promotional period, and you will be able to choose, during the set up process for Backup+ (or subsequently), to subscribe to this option (the "Promotional Offer"). The amount of additional storage for your Dropbox account and the term of the promotional period applicable to your calling plan will be shown in Backup+ at the time you are offered the Promotional Offer. 
     Note to VGCs – please discuss this with your local VAT contact as this wording may need to be amended to accommodate local VAT interpretation. The term of the promotional period for any such Promotional Offer will begin on the date you subscribe for the Promotional Offer through Backup+ by accepting these terms (and not on the date you complete "Get Started" – see more on this below). Please note if you only complete Get Started towards the end of your Promotional Offer period you will have a shorter period in which to enjoy the full additional amount of Dropbox space. 
     Where your Vodafone calling plan entitles you to additional Dropbox space for the whole period of your Vodafone calling plan, this will be visible in Backup+. At the end of your Promotional Offer period, you will be automatically billed for a storage subscription for an additional 25GB of Dropbox space over the Dropbox free plan amount (see section 6 below on this automatic billing). 
     If your Dropbox stored amount is greater than this additional 25GB, you will not be able to upload new content until you come below the new limit but you will still be able to have read-only access to the existing content (or otherwise as stated in the Dropbox Terms of Service). In this instance, you will also have the option to subscribe for the 25GB of additional Dropbox space. 
     Paid Monthly Storage Subscription 
     Where your Vodafone calling plan does not entitle you to a Promotional Offer or you have cancelled such offer, you may be given the option to pay Vodafone a monthly fee to increase your amount of Dropbox space by 25GB through Backup+ at the price per month [including VAT] set out beside such option in Backup+. 
     Such subscription will continue until you cancel it (see "Cancellation" below). We refer to this as the "Paid Monthly Storage Subscription".

  4. Get Started

    In order to fully utilise any additional Dropbox space as part of any Promotional Offer (but not the Paid Monthly Storage Subscription) you will have to complete Dropbox's "Get Started" steps (as outlined in at www.dropbox.com/gs). 
     Initially on subscription to the Promotional Offer you will have access to an additional 3GB of Dropbox space (over the Dropbox Basic plan amount). Once you have completed "Get Started" then you will have access to the remaining amount of the additional Dropbox space included within your Promotional Offer. For example, if you are entitled to an additional 25GB of space, initially, on subscription, you will receive an additional 3GB and then, on completion of "Get Started", you will receive further 22GB of additional Dropbox space, thus totalling the additional of 25GB of space. 
     If you are a subscriber to the Promotional Offer, you must complete "Get Started" by the end of the time period for that Promotional Offer.

  5. Status of subscription

    You will be able to check the status of your Promotional Offer subscription or the Paid Monthly Storage Subscription via the "My Offer" page within Backup+ (or equivalent page). This will always show the amount of GB of Dropbox space you have subscribed for, the duration of your free Promotional Offer duration (if applicable), and the price following the end of your Promotional Offer or of the Paid Monthly Storage Subscription (as applicable).

  6. Charges and automatic billing after expiry of Promotional Offer

    Paid Monthly Storage Subscription If you have subscribed to the Paid Monthly Storage Subscription described above, you will receive an additional 25GB of Dropbox space through Backup+ at the price per month [including VAT/excluding VAT] set out beside such option in Backup+. 
    Such amount, if chosen by you, will be added to your usual monthly bill or deducted from your pre-paid credit balance and you agree to be billed or charged for that amount. Pay as you go customers will need to have credit on their account each month in order for the monthly standalone subscription payment to be made. 
    Promotional Offer – automatic billing of Paid Monthly Storage Subscription after promotional period 
    No charge will be made by us or Dropbox for the term of the promotional period of any Promotional Offer in addition to the amount already charged for your Vodafone calling plan. However (unless the promotion applicable to your Vodafone call plan states otherwise), at the end of such offer period, you agree to be automatically billed on a monthly basis for a fixed amount of 25GB of additional Dropbox space through Backup+ at the price per month [including VAT/excluding VAT] set out beside such option in Backup+, until or unless you cancel such subscription (as set out directly below). 
    This 25GB is over and above the Dropbox Basic plan amount – not the amount you previously had during any Promotional Offer. 
    We will notify you by SMS prior to the commencement of this automatic billing and you will have a chance to choose not to take the Paid Monthly Storage Subscription. Cancellation is described below. 
    The Paid Monthly Storage Subscription, if you do not cancel it, will be added from your usual monthly bill or deducted from your pre-paid credit balance and you agree to be billed or charged for that amount. Pay as you go customers will need to have sufficient credit on their account each month in order for the monthly standalone subscription payment to be made. 
    We will notify you if the price for the Paid Monthly Storage Subscription changes during the term of this agreement
  7. Relationship with Dropbox services and acceptance of Dropbox terms 

    If you purchase access to additional Dropbox space as described in these terms, you are and remain a customer of Vodafone (except for the period of any time-limited Promotional Offer where you will be a customer of Dropbox). In order to take up the Promotional Offer or the Paid Monthly Storage Subscription, you must create a Dropbox account (if you do not have one already). Once you have completed the registration process to create a Dropbox account, certain services in connection with Backup+ (for example, Dropbox space) are provided by Dropbox. Your use of Dropbox is subject to Dropbox's Terms of Service and Privacy Policy, available at http://www.dropbox.com/terms and https://help.dropbox.com/accounts-billing/security/terms-service-privacy-policy , respectively. Vodafone is not legally responsible to you for the storage of your content on Dropbox.

  8. Cancellation

    You may cancel your automatic rolling over onto the Paid Monthly Storage Subscription at any stage. 
    You may decide to cancel your additional Dropbox space (including the Paid Monthly Storage Subscription) at any time, via the "My Offer" page in your Backup+. Cancelling such additional Dropbox space will not cancel your Dropbox account, if you would like to cancel your Dropbox account please contact Dropbox as per the Dropbox Terms of Service. While you may cancel the Promotional Offer at any stage, if you do so you will not be able to re-subscribe for the Promotional Offer again (except where your Promotional Offer period lasts for the whole of your Vodafone calling plan) and may be offered an alternative paid option to increase your Dropbox space (for example, the Paid Monthly Storage Subscription). In addition, if you cancel during your Promotional Offer period, your additional Dropbox space will not be available at the end of the next renewal period (for example, monthly cycle) and not at the end of the stated Promotional Period. 
    The cancellation will take effect from the next monthly anniversary of the date you subscribed except where you cancel less than 24 hours before your next monthly anniversary date in which case cancellation will take effect from the following monthly anniversary. 
    You will not be refunded for any partial months.

  9. Cooling off period - right to cancel within 14 days

    You can cancel your Paid Monthly Storage Subscription during the first 14 days following the date you first registered for the monthly subscription ("Cancellation Period"). We'll reimburse you for any monthly subscription payments you have already made. 
    After the Cancellation Period you can terminate your Paid Monthly Storage Subscription as outlined above. 
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Stay Mobile Damage Only Insurance (from 10 November 2020)

This is your mobile device insurance policy for accidental damage. In this document you will find everything you need to know about your cover. Please read this carefully  to make sure this policy is right for you and if you have any questions call us on 0818 92 77 11. This policy constitutes an agreement between you and the insurer, Assurant Europe Insurance N.V. The insurer has appointed Sedgwick Ireland to administer the policy. References to ‘we/us/our’ relates to Assurant Europe Insurance N.V., Sedgwick Ireland and Vodafone. No advice has been given about this insurance product.

Who is this cover designed for?

This policy is designed for people who have a mobile device provided by Vodafone that is not already covered under another insurance policy and you want to cover the cost of repairing or replacing your mobile device against accidental damage. Successful claims are subject to an excess payment by you and you should take this into consideration when deciding if this policy is suitable for you.

You must be at least 18 years of age at the time you purchased this insurance and have a Vodafone airtime contract (i.e. a mobile voice/ data monthly subscription) in place throughout the duration of this policy.

Having insurance does not mean that you can take risks with your mobile device which you would not take if your mobile device was not insured as doing so may result in your claim being declined. Further details can be found in the section ‘What you are NOT covered for’.

What you are covered for

Insurance cover worldwide for the mobile device purchased from Vodafone and registered with us which must be owned by you in the event of:

  • Accidental damage

Accidental damage is where an unforeseen event has caused the physical damage to your device which prevents it from working correctly

If your mobile device is accidentally damaged we will either repair or replace it.

Worldwide cover is for single trips outside of Ireland up to a maximum of 30 days

Replacements

  1. Where we replace the mobile device the replacement may be a remanufactured (not brand new) device.
  2. We will attempt to replace your device with one of the same colour but we can’t guarantee to do this or replace any limited or special edition mobile devices.
  3. If we cannot replace your device with one of the same make, model and specification we will contact you to discuss alternative mobile devices of similar specification.

If you are unable to provide the damaged mobile device to support your claim for a damage incident, then this will be classified as a lost mobile device and not covered on this policy. Where we send you a replacement or repaired item, this will only be sent to an Irish address.

What you are NOT covered for

Excess - You need to pay a contribution of €75.00 every time you make a successful claim, this is the excess.

Not taking care of your mobile device - Taking care of your mobile device means:

  • Following manufacturer instructions on the use of your device
  • Not knowingly leaving the device out of sight where another person could damage your device
  • Intentionally damaging your device

All of these examples increase the risk of it being damaged and may result in your claim being declined. The examples are to help you understand what’s covered, and are not the only reasons a claim could be rejected.

More than 2 claims in a 12 month period - When we have settled the second claim then this policy will automatically cancel. For example if you make your first claim on the 1st January, you are limited to only one more claim up until 1st January the following year. The policy will cancel on the date on which we settle your second claim.

Cosmetic damage - We only cover damage if it stops the normal functioning of your mobile device. If it is just a scratch or dent, and your mobile device still works as expected, then we will not repair or replace it. For example, a scratched screen would not be covered but a cracked screen would be covered.

Contents of your mobile device - We only cover the mobile device, we don’t cover the contents. This means that any pictures, software, downloads, apps, music or any other content is not covered by this policy so make sure you back it up regularly.

Other losses - We don’t cover any loss of profit, opportunity, goodwill or similar losses. We just cover the mobile device.

Loss or theft of your mobile device - This policy provides insurance for accidental damage only.  The loss or theft of your mobile device is not covered under any circumstances.

Breakdown – Cover is provided where the physical damage to the device has been caused by an unforeseen event. If the failure of the device is just as a result of a fault (whether covered by a manufacturer warranty or not) which has developed over time then this is not covered by this policy.

Modifications - If your mobile device has been modified in any way we will only replace the mobile device, we do not cover the modifications that have been made. Modifications are anything that changes the way your mobile device looks or operates from the original specifications. This includes things like adding gems, precious metals or making software changes such as unlocking your mobile device from a network.

How to make a claim

Step One – Call us as soon as possible on 0818 92 77 11

Step Two – We will walk you through the simple claim process and tell you what information you will need to provide for us to assess your claim.

You may be asked to complete a claim form or provide additional information in order to progress your claim. Failure to do so may result in your claim being delayed

Step Three – Pay the excess, this will be added to your Vodafone network bill

Step Four - We will either repair your mobile device or send you a replacement.

What you need to know about the claims process

  • If you are claiming for a damaged device and we need to provide you with a replacement, we will not be able to send you the replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find My iPhone).
  • If we are unable to replace your device with the same make and model, we will contact you to discuss an alternative claim settlement.
  • Damaged mobile devices, parts and materials replaced by us shall become the property of the insurer.
  • In some instances we may arrange to deliver your replacement device at the same time as collecting your damaged device. If you return a device or item other than the insured device we will either recover the replacement device, block the replacement handset to prevent it from being used and/or recover the cash value by adding this to your Vodafone network bill. The action taken will be at our sole discretion.

What if your claim is rejected?

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please follow the complaints process.

Fraud

We do not tolerate any aspect of fraudulent activity. We work closely and share data with other insurers, law enforcement agencies, fraud prevention agencies, public bodies and airtime providers to identify fraud and support prosecution where appropriate evidence exists.

If false or inaccurate information is provided and fraud is identified then we may:

  • Reject the claim and we may cancel your policy. If an excess has been paid this will be returned.
  • Report you to relevant authorities and take legal action, if necessary, to recover any money already paid to you under this insurance policy.
  • Pass the details on to your network or our distribution partner providing this service as part of a wider offering.
  • Share details of the fraudulent claim with a number of industry wide fraud prevention databases. A list of participants and the name and address of the operators are available on request.
  • Pass details to fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please call us on 0818 92 77 11 for details of the relevant fraud prevention agencies.

Price of your insurance

The price of this insurance is based upon the model and type of device you purchased. The monthly premium will be collected by Vodafone on behalf of the insurer Assurant Europe Insurance N.V. and is added to your Vodafone network bill. The amount you pay for this insurance is confirmed on your welcome letter and also by viewing your online bill at Vodafone.ie/mybill

Duration of this Policy

This insurance has a three month minimum term beginning on the day you purchase the insurance. You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and the first month’s premium will be refunded. Please refer to the “Cancelling your insurance” section for more information. After this three month minimum term this insurance policy will continue to run on a monthly basis until one of the following events happens:

  • You contact us to cancel the insurance.
  • You fail to pay the monthly premium.
  • You cease to have a Vodafone airtime contract.
  • The insurer cancels the insurance.
  • In the event 2 successful claims are made in a continuous 12 month period.

Otherwise the insurer can cancel your insurance by giving you 30 days’ written notice to your last known address or an email to the email address you provided.

Choice of law

Irish law applies to this policy and only the Irish Courts will have any jurisdiction in any dispute. It’s written in English and all communication with you will be in English.

If we need to change the terms of the policy

In the event that the insurer needs to change the terms, we will give you 30 days’ notice in writing to your last known address, or email to the email address you provided. This will only be for valid reasons such as to respond proportionately to changes in the law or decisions of the Financial Services Ombudsman, to meet regulatory requirements, industry guidance or codes of practice, to proportionately reflect other legitimate cost increases or reductions associated with providing the cover.

Stamp Duty

Stamp Duty has been or will be paid to the Revenue Commissioners in accordance with the provisions entered into with them under section 5 of the Stamp Duties Consolidation Act 1999.

Statement as to Monies Payable

All payments which become due or payable shall be payable in Ireland.

Sanctions Clause

The insurer is not legally required to provide cover or any compensation under this insurance, if this would violate any sanction laws and regulations. The coverage and providing of any compensation will then be automatically suspended. As soon as this is permitted again under sanctions laws and regulations, the cover will be reactivated from the day on which the provision of cover is legally permitted again.

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Email My Bill

Email my bill

  1. Email My Bill is a service provided by Vodafone Ireland which allows you to receive a secure (password protected) electronic copy of your bill in PDF format
  2. By activating EMB service you will continue to receive your bills by paper unless you opt in to paperless billing (EMB is a supplementary service and users will need to switch to paperless if paper bills are no longer to be received)

    Registering

  3. Upon completion of your registration for Email My Bill service, you confirm that all information therein relating to you is accurate and that you accept these terms for the provision of the service.
  4. In order for Vodafone to provide Email My Bill service to you it is your sole responsibility to ensure that the details you give to Vodafone are correct, current and accurate. This includes your name, email address and password. As part of the initial registration process for Email My Bill service, Vodafone may send you a verification email and you consent to Vodafone sending you an email to the address provided by you in order to verify that the email address provided by you is valid.
  5. These Terms do not supersede, modify or in any way mitigate your obligation to be bound by and comply with the Vodafone Terms and Conditions.
  6. When you are registered for Email My Bill service you will receive an email with an enclosed electronic copy of your bill.
  7. You will need to use your PDF password to view your bill.
  8. In the event you do not receive an email from Vodafone when you register for EMB, it is your responsibility to log into your "My Vodafone" account and check your contact details.
  9. If emails are sent to you by Vodafone and are returned as undeliverable emails to Vodafone, Vodafone reserves the right to terminate your EMB service and Vodafone may send you a paper bill to your current billing address. You may register again at any time after correcting your email address errors by logging onto your "My Vodafone" account.

    Terminating

  10. You may opt out and terminate your EMB service at any time while you are a Customer of Vodafone by logging into your “My Vodafone“account.
  11. Vodafone reserves the right to cancel EMB service at any time without notice, explanation or compensation to you
  12. You are responsible for any and all telephone access fees and/or Internet service fees that may be required to access EMB service when you are receiving and viewing bills emailed to you.
  13. If you have any questions or enquiries regarding your EMB service, you can contact Vodafone at through Live Chat in our Support section
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Failover

Vodafone Failover Terms & Conditions

Definitions

  • Charges – The monthly or other periodic fee and all other fees payable by Customer to Vodafone for the Service.
  • Force Majeure – Any cause beyond a party’s reasonable control including without limitation, acts of God, war, fire, flood or other accident, strike, lockouts, delays in transport, material shortages, failures or fluctuations in electric power or telecommunications services or equipment, restrictions or prohibitions of any government or semi-government authority.
  • Insolvency Event – An event where a Party either ceases or threatens to cease conducting its business in the normal manner; or is treated as being insolvent, or threatens or is in jeopardy of becoming insolvent because it: (a) is unable to pay its debts (within the meaning of Section 214 of the Companies Act 1963; or (b) makes or offers to make any arrangement or composition with any one or more of its creditors; or (c) commits any act of bankruptcy or if any petition or receiving order in bankruptcy is presented or made against it; or (d) any resolution or petition to wind up it up (being a limited company) is issued or passed or presented otherwise than for reconstruction or amalgamation; or (e) has had a receiver, administrator or liquidator appointed to it.
  • Service – The Vodafone Failover Service that Vodafone makes available to Customer under this Agreement.
  • Vodafone’s Group – Vodafone Group Plc and any company in which Vodafone Group Plc holds, directly or indirectly, 50% or more of its issued share capital or has the right to exercise, directly or indirectly 50% or more of the voting rights.
  • Working Day – The time between 09:00 – 17:00 on any day other than Saturdays, Sundays or Public Holidays as defined in the Second Schedule to the Organisation of Working Time Act, 1997.

 

  1. Agreement structure
    1.1 This agreement between Customer and Vodafone incorporates the Order Form and these General Terms and Conditions (together, the ‘Agreement’).
    1.2 If there is any inconsistency between the various provisions of the Agreement, the following order of precedence will apply, where 1 has a higher precedence than 2 and so on: (1) Order Form; (2) General Terms and Conditions.
  2. Availability of the Services
    2.1 Vodafone shall use reasonable endeavours to provide Customer with the Service; however Vodafone cannot guarantee that the service will be fault-free.
    2.2 Vodafone may suspend the Services: (i) in order to carry out maintenance or testing; (ii) when it is necessary to safeguard the security and integrity of the Services or to reduce the incidence of fraud.
  3. Charges and Payment
    3.1 Vodafone states all Charges exclusive of VAT, unless specified otherwise. All Charges will be specified on an Order Form.
    3.2 Charges shall be invoiced by Vodafone [monthly in advance/monthly in arrears]. Invoices shall be paid by Customer in cleared funds no later than 30 calendar days from the date of the invoice (“Due Date”), by direct debit.
    3.3 If Customer reasonably and in good faith disputes an invoice or part of it, Customer shall notify Vodafone within 14 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much Customer believes is due. All undisputed Charges shall be paid by the Due Date.
    3.4 Where Vodafone has not received payment for undisputed Charges by the Due Date, Vodafone shall: (i) contact Customer’s Accounts Payable Department to request payment; and (ii) be entitled to charge interest on the overdue Charges at the highest rates permitted by applicable law. Where Vodafone has not received payment within 30 calendar days of the Due Date, Vodafone shall be entitled to terminate this Agreement.
    3.5 Customer shall not be entitled to offset any sums that Vodafone owes to Customer under this Agreement or any other agreement or dispute between the Parties against any sums that Customer owes to Vodafone under this Agreement.
    3.6 Vodafone may credit assess Customer from time to time as reasonably required to assess Vodafone's risk. Each credit assessment shall entitle Customer to have a credit limit on its Vodafone account (details of which are available on request).
  4. Termination
    4.1 This Agreement
    4.2 Notwithstanding clause 4.1 above, the Parties shall each have the right to terminate this Agreement with immediate effect (by serving written notice of termination to the other Party):
    4.3 if the other Party becomes subject to an Insolvency Event; or
    4.4 if the other Party is in material breach of any of its obligations under this Agreement (provided that where such breach is capable of remedy, the breaching Party is given 30 days to rectify such breach from the date that notice of any breach is received from the non-infringing Party);
    4.5 Vodafone shall have no liability to Customer for any termination of the agreement in accordance with this clause 7.
    4.6 The Parties shall acknowledge, as soon as reasonably possible, the receipt of any notice of termination of this Agreement (in whole or in part) received in writing from the other Party.
    4.7 Where this Agreement has been terminated as permitted in this Agreement prior to expiry of the Term, Vodafone shall be entitled to charge, and Customer shall pay, a lump sum termination payment equal to the Charges for each month remaining in the minimum term at the point of termination.
  5. Liability
    5.1 Nothing in this Agreement shall operate to restrict either Party’s liability to the other from: death or personal injury resulting from negligent acts or omissions; claims for non-payment; the non-excludable statutory rights of consumers (for example, under laws providing for strict product liability); and breach of any obligation of confidence.
    5.2 Except for clause 5.1 above and to the extent not prohibited by law:5.2.1 each Party's maximum aggregate liability for all claims relating to Equipment or a Service provided pursuant to this Agreement, whether for breach of contract (including repudiatory breach), breach of warranty or in tort, including negligence, will be limited to 100% of the value of the Charges paid or payable under this Agreement, up to a maximum of €5,000 (five thousand euro); and
    5.2.2 neither Party will be liable for any indirect, punitive, special, incidental or consequential damages in connection with or arising out of the terms of this Agreement nor any loss of business, revenue, profits, goodwill, use, data, or other economic advantage, however they arise, whether in breach of contract (including repudiatory breach), breach of warranty or in tort, including negligence, and even if that Party has previously been advised of the possibility of such damages. Vodafone shall not be liable to Customer if it is unable to provide any of the Services contemplated by this Agreement due to circumstance outside its reasonable control.
    5.3 Except for the payment obligations of the Customer, neither Party will be responsible or liable in any way for the failure or delay in the performance of its obligations due to Force Majeure. If a cause relied on by a Party hereunder ceases to exist, the Party will perform or resume performance of its obligations and the time for performance will be extended by a period equal to the duration of the Force Majeure. If Force Majeure persists for a period of more than 30 days, the other Party will be entitled to terminate this Agreement on written notice.
    5.4 The warranties specified in this Agreement are the only warranties provided with respect to Services provided to Customer by Vodafone. To the extent permissible at law, all other warranties (whether express or implied and including any implied warranties of fitness for a particular purpose or merchantability) are excluded provided that where legislation implies warranties or conditions or imposes obligations (statutory provisions) which cannot be excluded, restricted or modified except to a limited extent, this Agreement must be read subject to those implied statutory provisions.
  6. General Provisions
    6.1 Vodafone shall be entitled to transfer in whole or in part any of its rights and obligations to any company within Vodafone’s Group at any time. Vodafone may use sub-contractors to perform any of its obligations under this Agreement but remains responsible for their performance.
    6.2 All notices served by Customer under this Agreement shall be in writing and sent to the Head of Enterprise Contracts at Vodafone Ireland Limited, MountainView, Leopardstown, Dublin 18, or any other address Vodafone directs Customer to use from time to time. Vodafone shall send all notices to Customer at Customer’s registered office. Notices will be deemed given: where they are hand delivered, when a duly authorised employee or representative of the recipient gives written acknowledgement of receipt; for e-mail communication, at the time the communication enters into the information system of the recipient; for posting, three days after dispatch; and for fax on receipted transmission of the fax.
    6.3 Neither Party shall lose any right under this Agreement if it fails to use that right, or delays in using it. For a waiver of a right to be valid, it must be written and will not give rise to an ongoing waiver of that right unless it is expressly stated to do so.
    6.4 Termination of this Agreement or any part thereof, shall be without prejudice to any other rights or remedies a Party may be entitled to at law or under the Agreement and shall not affect any accrued rights or liabilities of either Party nor the coming into force or the continuance in force of any provision of the Agreement which is expressly or by implication intended to come into or continue in force on or after such termination.
    6.5 Only provisions set out in this Agreement shall apply to Vodafone’s supply of Services to Customer. All other provisions are expressly excluded to the maximum extent permitted by law. The Parties acknowledge that, in entering into this Agreement, neither Party has relied upon any statement or warranty made, or agreed to, by any person, except those expressly set out within this Agreement. However, this shall not be taken to exclude either Party’s liability for fraud.
    6.6 If a misrepresentation or untrue statement has been made, the only remedy available to the Parties shall be a claim for damages for breach of this Agreement, unless such misrepresentation or untrue statement was made fraudulently, or a provision of the Agreement was induced by fraud, in which case all remedies under Irish Law shall be available.
    6.7 All headings in this Agreement are there for convenience, and do not have any legal effect. Use of the singular includes the plural and vice versa.
    6.8 Every provision in this Agreement is independent from the others to the extent that, if a provision, or any part of it, is ruled to be illegal or unenforceable by the Irish Courts, that provision or the relevant part of it shall be treated as having been deleted from this Agreement, without affecting the remainder of that provision or the other provisions of this Agreement, which shall still have full effect.
    6.9 This Agreement is governed by Irish Law and is subject to the exclusive jurisdiction of the Irish Courts.
    6.10 If there is a dispute under this Agreement, and Customer’s account manager has been unable to resolve the issue to Customer’s satisfaction, Customer may escalate the issue to a more senior representative within Vodafone. The Parties shall use the escalation process to its full before taking legal action against the other Party. Escalation routes within Vodafone shall be as follows, Customer shall provide escalation contacts at equivalent levels: 
     First: Head of Channel, Enterprise Sales 
     Second: Sales Director, Enterprise Sales 
     Third: Director of Enterprise, Vodafone Limited
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Bar on premium rate SMS

Bar on premium rate SMS

  1. A customer may, on request to Vodafone and at no cost, seek a bar on all SMS or MMS numbers in the range 53XXX to 57XXX.
  2. A customer can seek this bar by contacting Vodafone customer care on 1907(Bill pay), 1747(Pay as you go) or by visiting a Vodafone store.
  3. The bar will be put in place by Vodafone within 14 days.
  4. Vodafone does not accept any responsibility for any costs incurred by a customer between the request for the bar and the implementation of the bar.
  5. FAQs can be found using the following link https://n.vodafone.ie/support/mobile/premium-rate-services.html
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Safety Net

Safety Net - Terms & Conditions

  1. These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services.
  2. Vodafone uses filter controls for internet access via Vodafone's network. Sites are filtered for both age-classified and inappropriate content. To filter sites Vodafone looks at the nature of the internet site, the age of the customer trying to access the site and the, external classification of the content on the site. We use all reasonable endeavours to control access as stipulated in this clause and should one of the filters fail to prevent access we will do our best to rectify this as soon as possible.
  3. References in this document to "customers" or "account holders" are references either to the person having the contractual relationship with Vodafone for communications services or (in the case of business customers) their nominated account controller as notified to Vodafone from time to time.
  4. References to "users" are to any person using a Vodafone Customer's mobile device (e.g. children may be users of phones provided to them by their parents where the parent is still the account holder), employees may be users of phones where their employer is the account holder).
  5. Vodafone's age verification process is designed to prevent minors accessing inappropriate content. Vodafone will validate the age of its customers in all agent stores. To benefit from this process, Customers need to bring a valid passport, driving licence or National Identification card into a Vodafone Store. Vodafone will then verify their age using this identification and will register this age profile accordingly.
  6. Vodafone's access filter works by applying commercially acquired third party lists of categorised URLs (web sites) to the network and restricting access to those sites based on predefined user profiles. Subject to section 8 below, the profile applied to an individual mobile number will be determined by the account holder.
  7. Vodafone will not be liable to you for any errors or omission that may arise as a result of any incorrect setting of an age profile for an account, the making available of a handset/mobile device with a profile that is not suitable for the person to whom the device is given, or the inclusion or omission of particular URLs (web site addresses) from the third parties 'filter lists'.
  8. Vodafone may amend the nature of the content categories or specific URLs that are available within particular profiles from time to time. Such changes to profiles' access rights will occur without notice to customers.
  9. The "minor" profile will be applied to all Vodafone customers' accounts that are recorded as under eighteen (18) years of age on Vodafone's systems. The profile will automatically change to "adult" once the minor reaches the age of 18. It is the responsibility of the customer/account holder to alter this profile as and when required. Any user who thinks that an incorrect profile has been applied to their account should contact Vodafone for further information. Changes will only be made upon the instructions of the account holder OR changes will be made upon user request unless the user is a minor. Changes from a "minor" profile to a less restrictive profile will require the Customer to visit a Vodafone store so that the age verification procedure can be followed.
  10. Account holders may request that users of their account be provided with a minors profile if they so wish, whether or not the user is a minor.
  11. It is the account holder's responsibility to ensure that a suitable profile has been selected for each of its users. It remains the responsibility of the account holder (whether as employer, parent, guardian or otherwise) to ensure that the profile applied to a user's phone account is correct and in keeping with the account holders wishes.
  12. Vodafone may create new profiles or modify existing profiles from time to time. Vodafone will advise customers of new profiles that are available by posting the relevant information on its website www.vodafone.ie.
  13. You are expressly advised that access to all content, whether Vodafone content or that of a third party, may be restricted based on the access profile selected.
  14. Given the nature of the internet Vodafone cannot accept any liability for any content that may be accessed by users. Sites that have not been categorised by Vodafone or its third party list suppliers will not be blocked until such time as they are classified. Ultimately proper control of the mobile device and internet access is the responsibility of parents, guardians and employers.
  15. Vodafone will not be responsible for any site that is incorrectly or believed to be incorrectly categorised.
  16. If you have any concerns regarding any content or the categorisation of any site (including any site that you operate) queries should, in the first instance be referred to www.vodafone.ie/reportasite/ .
  17. Please be aware that the following products/services are not currently filtered by Vodafone's access controls:
    • infrared, Bluetooth, MMS, SMS and Instant messenger content transfer from peer to peer
    • Office, ISP & HTTPS via Mobile Connect, Airpack and Blackberry)
    • Vodafone Email
  18. Vodafone will only accept original and valid passports, driving licences or national age verification cards as proof of age for its age verification procedures.
  19. The accounts of minors (including their profiles) may only be accessed or altered by those persons who have successfully registered as the parent or guardian of the minor in question in accordance with our Parental Access policy.
  20. Please refer to the "Parents Safe Usage" and the "Secure & Safe Practice" Guides for more information on mobile phone procedures.
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Secure Net - after 21 March 2022

Vodafone Converged Secure Net Terms and Conditions

The Service is provided to you by Vodafone Ireland Limited, registered in Ireland at Mountainview, Central Park, Leopardstown, Dublin 18, Ireland, under registered number 326967.

The terms in this agreement are between you and Vodafone (also, “us”, “we” and “our”) regarding your use of Vodafone Secure Net (the “Service”) and are in addition to the General Terms and Conditions of the Vodafone Mobile Telecommunications Service and/or the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service. Please read these terms carefully. By indicating to us that you would like to use this Service, you acknowledge you have read and agree to these terms. If you do not agree to these terms,  please let us know by contacting us through our retail or care channels or by visiting https://securenet.vodafone.ie/Deactivate to opt-out of the Service.

Summary of the Service

The Service will offer protection against security threats including viruses, trojans, spyware, adware, malware and unwanted programs. It will also help protect you from harmful websites such as phishing websites or sites that might contain harmful content. You do not need to download or install anything in order to use the Service, it is provided over the Vodafone Mobile Network and/or over your Vodafone Home Broadband service depending on the Service subscription you have purchased (however, please note that access to certain additional features such the “Cleaning Tool” will be only available to you via the Secure Net application). To protect you, the Service analyses web addresses that you are navigating towards, blocking websites and content that could cause harm to your devices.

The Service is available:

-        in the smart device where you have installed your Vodafone SIM card (where you have purchased a mobile subscription), when connected to the Vodafone Mobile Network; and

-        in any smart device connected to your Vodafone Home Broadband service (where you have purchased a Vodafone Home subscription) that communicates with internet services (e.g.: websites or other servers).

The Service will not work in any device that is not connected via the Vodafone Mobile Network (using your Vodafone SIM card) or your Vodafone Home Broadband service.

If you try to download a potentially harmful or unsafe file, Vodafone will block the domain in which the file is hosted and alert you and if linked via the Service, the Administrator (defined below) will also be contacted via SMS or email if applicable. If you try to access an unsafe website, Vodafone will warn you of potential dangers before you can choose to proceed.

Starting to use the Service: Please note that when you choose to activate the Service, it may take up to 24 hours for the Service to be activated on your account. Once activated, you will receive an SMS message confirming your Service is active. Until then, you will not be able to use the Service, and the security features of the Service will not protect you.

Using the Secure Net application: In addition to the Secure Net settings accessible via your browser, you can download and use the Secure Net application (“Secure Net App”), which is available for IOS and Android. Via the Secure Net App you will be able to control settings and access additional functionality that is not available within the Secure Net web portal, such as “Cleaning Tool”. You can download the Secure Net App from the app store on your device (standard data charges may apply).

Cleaning Tool (if available – see Service Limitations below): Cleaning Tool is a feature available in Android smart devices where the Secure Net App is downloaded. The Cleaning Tool will help remove security threats including viruses, trojans, malware, spyware, adware and unwanted files from your device. If a security threat is detected on your device by the Secure Net Service, you will receive a notification in your device prompting you to scan your device with the Cleaning Tool (if you do not have the Secure Net App installed on your smart device, you will be prompted to install it). Following the scan, you will receive a report on your device listing any malicious software, applications or files detected by the Cleaning Tool, so that you can remove them from your device. If the Cleaning Tool detects as malicious something you want to keep, you will need to unselect those items from the report before proceeding to remove.

Please note that if there are multiple smart devices on your Secure Net account, it is the account holder who will receive the notifications regarding the security threats detected on all devices, and who will be prompted to take necessary actions to clean the related smart devices with the Cleaning Tool.

Parental Controls (if available – see Service Limitations below): The Service also has parental control features where a parent can restrict the types of website and applications their child can visit (when browsing online apps and services) and establish time limitations where browsing time can be restricted. Parental controls cannot be applied to offline apps or games that work without data connectivity. The full list of current parental control features can be viewed at https://n.vodafone.ie/protecting-you/secure-net.html.

The Parental Controls will require additional registration steps to be followed in order to link Individuals (individuals users who are connected to internet via your Vodafone Home Broadband service, or individuals who have a mobile line under your Vodafone account, such as your child or spouse) to your account (“Administrator”).

As the Administrator, you will be able to create a profile for your child (or each of your children) and assign smart devices to your child’s profile in the Secure Net App and in the Secure Net web portal. Any Parental Controls you activate for a profile will apply to all smart devices assigned to that profile when:

-        the smart device is connected to your Vodafone Home Broadband, and  

-        if your child’s mobile number is also protected by Secure Net, when your child’s smartphone (the smart device where your child’s Vodafone SIM Card is installed) is connected to the Vodafone Mobile Network.

The Parental Control features will not restrict access to any content already stored on the device. New features may be added from time to time, and we will let you know if there are any additional terms and conditions that relate to your use of these features.

In order to avail of Parental Controls, customers must have a fixed broadband line that has Secure Net subscription. Parental Controls are not available for customers who only have Secure Net subscription on their mobile line subscription.Licence

We grant you a personal non-exclusive, non-transferrable licence to operate the Service and related software via your connection to the Vodafone Mobile Network and your Vodafone Home Broadband. We and our licensors own all intellectual property rights in the Service, related software and the Secure Net App (if you’ve chosen to use this) and you will not have any right, title or interest you any right, title or interest in the Services in these apart from the right to use them in accordance with these terms. don't grant you any right, title or interest in the Services

The Service is for your personal, non-commercial use only, to be used on your connection.

Opting-in to the Service

You can opt-in to receive the service by visiting https://securenet.vodafone.ie, or via the Secure Net App. Alternatively, you can opt-in via our Care Centre and Retail Stores. In certain cases, customers will not be able to opt-in via the link above or via the Secure Net app. In these cases, you will need to opt-in via Care Centre or Retail Stores,

Managing your account

You can manage the Service and your account at the Secure Net settings page at https://securenet.vodafone.ie, or via the Secure Net App.

You are responsible for the activity that occurs on your account. You must keep your account details secure and notify us immediately of any breach or suspected breach of security or unauthorised use of your account using the customer contact details below.

Cost and duration of the Service

 

The Service will be subject to a monthly fee of €2.99 for each Vodafone Home broadband subscription, and a monthly fee of €0.99 for each mobile subscription, with no other initial subscription fee and no minimum contract term.

 

The monthly fee will be charged to your usual monthly Vodafone bill.

 

You can opt out of the Service at any time, using the process set out below in the Ending the Service section. If you opt out from the Service in between two monthly payments, you will only get charged for the days you have used the Service since your last payment.

You may receive the Service initially for a promotional trial period. If you choose to activate the promotional period trial, when the trial period ends, you will be charged for the service on a monthly basis as per the pricing outlined above. You can opt out from the Service at any time (see more detail below) and, in particular, you can opt out from the Service during your trial period to avoid future charges after the trial.

If you purchase a new mobile or Vodafone Home broadband line and you are eligible for a promotional trial period for the Service, your trial period starts as soon your new Vodafone line is activated. In order to avail of the full trial duration, you should activate the Service as soon your new Vodafone line is activated.

Vodafone reserves the right to make changes to the length of the promotional trial period or remove in its entirety. The promotional trial for this Service can be used only one time per mobile number and per Vodafone Home fixed line account.

The Service will use some of your data allowance in order to operate which will be charged in accordance with your usual data charges in accordance with the General Terms and Conditions of the Vodafone Mobile Telecommunications Service, the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service and/ your Price Plan terms. Charges can be viewed on www.vodafone.ie/rates.

Limitations of the Service

You are responsible for the cost of your device and connection. Vodafone may modify system requirements for the Service and or Service features or functionality at any time.

We are not legally responsible for the operation of any device that you use to access the Service. For the Service to work over the Vodafone Home Broadband, your device must be switched on and connected to your Vodafone Home Broadband. For the Service to work over the Vodafone Mobile Network, your device must be switched on, with your Vodafone SIM inserted and you must be connected to the Vodafone Mobile Network.

The Service is designed and intended for smart devices.

The Service does not backup your data, for example photos or contacts. The Service is only available when you are connecting via your Vodafone Home Broadband or, the Vodafone mobile Network, it will not work when you are connected via anything that isn’t the Vodafone Mobile Network or your Vodafone Home Broadband, such as non-Vodafone networks or other WiFi networks. It is not intended to protect against security threats introduced by hardware, such as SD cards.

Non-Vodafone Wi-Fi routers and certain Vodafone Wi-Fi routers do not support Parental Controls and the Cleaning Tool. The routers which support Parental Controls and the Cleaning Tool may be updated from time to time and you should check https://n.vodafone.ie/protecting-you/secure-net.html to see if your router supports Parental Controls and the Cleaning Tool. If you experience any issues when using the Parental Controls or Cleaning Tools with a Vodafone router, please visit contact us using one of the ways set out on: https://n.vodafone.ie/support.html.

Some Wi-Fi routers use two separate Wi-Fi networks. In order to ensure Parental Controls apply to the smart device while the user is using either one of these Wi-Fi networks, you will need to create a separate child profile for the smart device for each Wi-Fi network. You can do this using the Secure Net Portal or the Secure Net app.

The Cleaning Tool is only available for Android devices. It is not supported on IOS devices (such as the iPhone or iPad).

Devices that have a non-Irish SIM card (for example, a UK operator SIM card) installed cannot log in to the Secure Net app and will not be able to use features that are available in the Secure Net app, such as the Cleaning Tool. To use the Secure Net app, you will need to remove your non Irish SIM card. The Secure Net app should then be available to use.

Vodafone Pay As You Go mobile customers must have a Mobile Bill Pay or Fixed Broadband line with their Vodafone account, in order to be able to activate the Service on their Pay As You Go mobile service.

Because there are limitations to the Service, it is not intended to operate as a sole security measure on a device and may be used in conjunction with other security applications and software.  For further details see “When you are not protected by Secure Net” below or please visit https://n.vodafone.ie/support.html.

Customers using Vodafone Home service which is on ADSL technology are not eligible to sign up and use the service.

When you are not protected by Secure Net

Apart from in the situations set out below, the Service protects you when using your data enabled apps and we will alert you by SMS or RCS push notification (through the SecureNet App) if we block content or a download. The Service may not protect you:

·               When using apps with a proprietary form of encryption e.g. WhatsApp;

·               When using apps or browsers which have an embedded (pinned) certificate, and ‘white listed’ sites;

·               If you change your APN;

·               If you use a VPN service;

·               If you’re not connected in your Vodafone Home Broadband or the Vodafone Mobile Network (e.g.: Non-Vodafone networks or other WiFi networks);

·               If you’re connected to internet through a tethered connection, where the mobile line providing the tethered connection is not protected by Secure Net.

·               If you tether your connection and share it with other users from your household, your own protection policies will apply but not that user’s protection policies (e.g.: if a child profile uses a parent’s hotspot they will stay protected against threats however they will not have the child profile specific content access restrictions applied to their browsing);

·               Where a proxy service is used;

·               Any email protocols;

·               When using a download manager, or when your download is paused for an extended length of time;

·               Where you change your device’s DNS (Domain Name System) settings (e.g.: changing the DNS to a public/non-ISP one; using DoT or DoH; usage of “anonymiser” services like Tor; or usage of services that are called directly at IP level, not via a domain);

·               When using a service that otherwise masks your IP address, performs DNS URL resolution over the HTTPS protocol, or encrypts non-encrypted traffic. This may include some versions of iCloud Private Relay.

Vodafone cannot guarantee the correct operation of the Secure Net application should subscribers apply specific configurations to, or install special software on their devices to use a DNS service other than the Vodafone DNS, or if subscribers use special software to alter their device’s identifying attributes.

 

Ending your use of the Service

In order to opt out of the Service please click here or let us know by contacting us by through our care or retail channels, details of which are https://n.vodafone.ie/support.html. You will continue to receive the Service unless you let us know you don’t want it by opting out via the method above.

You can also opt out at any time via the Secure Net settings page and following the instructions provided there.

If you have been added to an account by mistake or without your consent please contact Vodafone by visiting https://n.vodafone.ie/support.html. Subject to the results of checks carried out by Vodafone, you will be removed from that account.

Warranty

The use of the Service is subject to the use and availability of Vodafone Mobile Network connection or Vodafone Home Broadband connection.

The Service (including the Cleaning Tool and Parental Control features) and the Secure Net App are provided ‘as is’ and as far as we are able to under the law we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Service and related software.

While we monitor the Service, and will aim to fix all bugs and errors with the Service that we are aware of, we don’t warrant that your use of the Service or the Secure Net App will be error-free, uninterrupted, available at all times, or that it will protect against all possible security threats.

Our responsibilities to you

We are legally responsible to you if our negligence causes death or personal injury or we act fraudulently.

We will not be legally responsible to you, or for any damages, for:

·       any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps;

·       loss of income or profits;

·       loss of use of the Service;

·       loss of data;

·       lost business or missed opportunities;

·       or any loss or damage that is not directly caused by us, that is outside our reasonable control, or which we could not reasonably expect at the time you entered into this agreement.

We will not be legally responsible to you if we cannot provide the Service or the Secure Net App because of something outside of our reasonable control.

Unless our negligence causes death or personal injury or we act fraudulently, our legal responsibly to you will not be more than €500 for each claim or a series of related claims.

The terms of this agreement will not affect any rights which you may have as a consumer under any applicable law and which we cannot exclude by agreement with you.

Restrictions

We may suspend or stop providing the Service to you if you do not comply with our terms, including if you fail to pay the relevant fees (as detailed above) for your use of this Service.

You may not use the Service:

·       as a means to monitor the activities of someone without their express consent and authorisation or use the Service to harvest personal information about others for any reason;

·       in a way that is unlawful, invasive of another’s privacy, or inappropriate, or damage our reputation or that of a third party;

·       to victimise, harass, degrade, threaten or intimidate an individual or group of individuals for any reason;

·       in way that allows you to circumvent or disable features or technology used in the Service unless we specifically allow you to;

·       To decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for any part of the Service;

·       to engage in any activity, outside of what is permitted by the Service, that otherwise interferes with the use and enjoyment of the Service by others; or

·       to violate our or any other persons or entities rights (including intellectual property and other proprietary rights).

No transfer of the Service

You may not rent, lease, license, transfer, loan or assign your rights to the Service and the Secure Net App to another person. If you use the Service on a device and you transfer ownership of that device to someone else, then please de-register the Service on your device before you pass the device to someone else.

Your personal information

 

The personal data we collect about you when using the Service will be processed in line with Secure Net's privacy supplement. For more information on how we process your data and how to exercise your data protection rights please see https://n.vodafone.ie/privacy/products-and-services.html

 

Where a guest user (who is not connected to your Secure Net account) uses your Vodafone Home wifi network, it is your responsibility to advise the user that there is security protection service on the account which analyses the traffic as described above.

 

Changing these terms or the Service

We may change these terms and change, suspend or discontinue the Service and the Secure Net App at any time. We may change, update or upgrade the Service and the Secure Net App in order to ensure we can comply with new legal or technological developments, and to protect against new or emerging security issues. If the changes are likely to disadvantage you, we will give you a minimum of 30 days’ notice. By continuing to use the Service after that time, you are expressing and acknowledging your acceptance of the changes.

Don’t forget, you can opt-out of the Service at any time in accordance with the “Ending your use of the Service” section above.

 

Customer Contact & Complaints

If you have any questions concerning these terms, or you would like to contact us for any other reason, please go to https://n.vodafone.ie/support.html.

If you have any complaints, you can contact us at the web address given above and your complaint will be managed in accordance with our complaints policy which is available here: www.vodafone.ie/aboutus/code.html.

 

Cooling Off

 

If you enter a “distance” or “off-premises” contract with us under the EC (Consumer Information, Cancellation and Other Rights) Regulations 2013 you may have the right to cancel this Service within your cooling off period, which expires 14 days following receipt of your goods or in the case of services, 14 days from the date your Agreement starts. To exercise this right to cancel you must notify us before the expiry of your cooling off period and you can do this

by calling 1907 or by using the cancellation form. This right is subject to us receiving the required notice, the payment of charges incurred by you prior to cancellation, and the return of all equipment provided to us. To find out more information and to access the cancellation form, please view our website: https://n.vodafone.ie/support/orders.html

 

General

This is the entire agreement between you and us for the Service. This agreement does not cover buying or maintaining your device, your use of a SIM card or your connection to the Vodafone Mobile Network or Vodafone Home broadband service.

This agreement is under Irish law. Any disputes can be dealt with the by courts in Ireland.

 

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Secure Net - before 21 March 2022

Secure Net terms and conditions before 25 of September 2021 (access PDF)
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Secure Net - before 25 September 2021

Secure Net terms and conditions before the 25th of September 2021 (access PDF)
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Secure Net - after 15 April 2020

Secure Net terms and conditions after 15 April 2020 (access PDF)
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Sure Signal General Terms and Conditions

Sure Signal general terms and conditions (access PDF)
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Vodafone Office Broadband Only

Vodafone Office Broadband Only terms & conditions

  1. The following terms and conditions of the Vodafone Office Broadband Only product are in addition to and form part of the terms and conditions of the the Vodafone Fixed Line and Fixed Broadband Services and the Next Generation Access/Fibre Broadband Services which are available at: http://www.vodafone.ie/terms/services/#FixedLineBB and http://www.vodafone.ie/terms/services/#fibre respectively (together, the Vodafone Office product Standard Terms and Conditions).
  2. In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by the terms of the Next Generation Access/Fibre Broadband Services and the terms of the Vodafone Fixed Line and Fixed Broadband Services last.
  3. In respect of Broadband services, the Service will support Broadband with a Voice Service (PSTN); or Standalone Broadband (PSTN barred). The Customer acknowledges and accepts that in choosing the Standalone Broadband product, the Service will not support existing PSTN/traditional voice line dependent services such as, but not limited to:
    • Landline, and in particular calls to the Emergency Services
    • Monitored alarm or panic/assistance button/service
    • Fax Line
    • TV Service using phone line
    • Older TV set top boxes
    • Any service that relies on the use of a traditional phone line
  4. This product is subject to an eighteen (18) month minimum term.
  5. Broadband speeds advertised for this product are maximum speeds and may not be always possible depending upon a number of factors.
  6. If a new modem is required for this service it must be purchased separately and is not included in the product price.
  7. Unlimited service carries a fair usage policy (FUP) and Vodafone reserve the right to charge for usage in excess of the advertised FUP or amend the service in terms of bandwidth speeds limitations or other measures such as restricting service types.
  8. The fair usage limit for this product is 300GB per month.
  9. This product will only be available in certain geographic areas as indicated by Vodafone. The product will be available in other areas but the advertised speeds will not be available in those areas. The customer acknowledges that this is the case.
  10. Existing Customers can migrate to this product but may incur a one off migration charge of €25.
  11. 11. In circumstances where the customer terminates this contract during the eighteen (18) month minimum term a termination charge will applying calculated as follows: MONTHLY RECURRING CHARGE X NUMBER OF MONTHS REMAINING IN THE MINIMUM TERM.
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Vodafone Office Control

Vodafone Office Control Terms and Conditions

The 6 months free broadband offer is available to Vodafone business mobile customers who do not already have a Vodafone fixed line. The offer is available for a limited time only and is subject to entering a minimum term fixed line contract of 18 months. 3 months free broadband is available for non-Vodafone mobile customers. Price reverts to €59.99 after offer period of 6 or 3 months respectively.

  1. The following terms and conditions of the Vodafone Office Control for Business Unlimited Tariff (the “Tariff”) are in addition to and form part of the General Terms and Conditions of the Vodafone Fixed Line and Fixed Broadband Services. In the event of any conflict, these terms and conditions shall prevail.
  2. The price plan is for a minimum of 12 months, as agreed by the customer via a signed contract, or an e mail/ on-line sales process, or a telephone conversation with a Vodafone agent as the case may be.
  3. The Tariff is available to single line business customers only.
  4. The €59.99 price point applies to existing Vodafone mobile customers only.
  5. Customers may use the Tariff to make unlimited calls to national numbers in the Republic of Ireland (including mobile numbers, landline numbers) and Northern Ireland landline numbers with the prefix 048 and 028. Calls to certain numbers are excluded from the Tariff (including: international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers).
  6. The Tariff is subject to a fair usage policy, which is defined by as follows: 


    Type of call/broadband Monthly fair usage policy
    Calls to local, national and UK landline numbers 1,500 minutes
    Calls to any network ROI and UK mobile numbers 1,500 minutes
    Broadband Upload and download of 300GBytes per month. If you exceed this usage allowance, Vodafone shall be entitled to charge 1c /MB for any additional usage.


  7. All inclusive calls apply for the first 60 minutes. After this calls will be rated at the standard rates. To avoid these call charges simply hang up in the 59th minute and redial.
  8. The call thresholds are set in accordance with the average customer usage and are regularly reviewed to ensure their suitability. Usage in excess of the fair usage policy thresholds will be charged at the standard rates. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to transfer you to a tariff which does not include unlimited calls or to suspend or terminate your Service provided under this Tariff.
  9. Under no circumstance are the types of calls listed below included within the Tariff. All such calls will be charged for at Vodafone's standard rates
    1. Calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03)
    2. Calls hosted via a ‘Prolink’
  10. If you transfer your broadband service to another operator, your phone service will migrate automatically to our Vodafone Office Phone service. If you have ordered broadband service becomes ineligible for broadband we will activate you automatically on our Vodafone Office Phone service.
  11. You agree not to resell, sub-licence or attempt to resell, sub-licence or otherwise exploit commercially the Tariff, or the Service (as described in the General Terms and Conditions of the Vodafone Mobile Telecommunications Service) or any part of the Service provided under this Tariff.
  12. Customers on the Tariff cannot carry over any remaining minutes or texts to the next month.
  13. Customers migrating to the Tariff cannot carry over any remaining minutes or texts from a previous tariff. Customers migrating from the Tariff cannot carry over any remaining minutes or texts to a new tariff.
  14. The contract term for the Tariff is 12/18 months. Customers wishing to cancel their subscription to the Tariff during the contract term will be charged a cancellation charge. This charge will be calculated by multiplying the number of remaining months in contract by the subscriber monthly rental charge. In addition, Vodafone reserves the right to recover any unique investment given to you, the customer, in the form of loyalty credit, free/subsidised hardware or bespoke tariff offering. This investment will be recovered on a pro-rated basis for the months remaining in your contract. Customers may terminate this contract as set out in the general terms and conditions under which you enjoy access to Vodafone's mobile telecommunications services. At the end of the contract term, this contract will automatically roll-over on a monthly basis until terminated by either the customer or Vodafone upon 28 days' written notice.
  15. Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
  16. The €59.99 tariff rate is ex vat and is applicable to all Vodafone customers.
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Vodafone Office Control Voice

Vodafone Office Control Voice Terms and Conditions

The following terms and conditions of the Vodafone Office Control Unlimited Voice Only Tariff (the “Tariff”) are in addition to and form part of the terms and conditions of the Vodafone Fixed Line and Fixed Broadband Services which are available at http://www.vodafone.ie/terms/services/#FixedLineBB and are applicable to all customers signing up to Vodafone Office contract from 1st October 2014. In the event of any conflict between the terms, the terms and conditions set out below shall prevail over the terms and conditions of Vodafone Fixed Line and Fixed Broadband Services.

The following fair usage policies apply:

  1. Vodafone Office Control Voice; fair usage policy of 1,500 minutes applies to the total of all local, national and UK landline calls made within each billable month, 1,500 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month
  2. Vodafone Office Control Voice; fair usage policy of 1,500 minutes applies to the total of all local, national and UK landline calls made within each billable month, 1,500 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month
  3. Vodafone Office Control Voice 2; fair usage policy of 2,000 minutes applies to the total of all local, national and UK landline calls made within each billable month & 2,000 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month.
  4. Vodafone Office Control Voice 3; fair usage policy of 3,000 minutes applies to the total of all local, national and UK landline calls made within each billable month & 3,000 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month
  5. Vodafone Office Control Voice – ISDN; fair usage policy of 2,000 minutes applies to the total of all local, national and UK landline calls made within each billable month & 2,000 minute fair usage applies to the total of all Irish mobile and UK mobile network calls made within each billable month
  6. Under no circumstance are the types of calls listed below included within the Tariff. All such calls will be charged for at Vodafone's standard rates: . Calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03) . Calls hosted via a ‘Prolink’
  7. If one phone number is transferred to another Vodafone account or other provider the bundle is deemed broken and the remaining phone number(s) from bundle will revert to standard line rental and rate card billing as per general T&Cs.
  8. Customers on the Tariff cannot carry over any remaining minutes or texts to the next month.
  9. Customers migrating from the Tariff cannot carry over any remaining minutes or texts to a new tariff.
  10. If a customer exceeds these fair usage policies then they will be charged in accordance with standard rates which can be found at http://www.vodafone.ie/small-business/fixed/multi-line/ , which rates may vary from time to time and we reserve the right to terminate a contract.
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Vodafone Office including OneDrive for Business

Vodafone Office including OneDrive for Business terms and conditions (access PDF)
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Vodafone Office Multi-line

Vodafone Office Multi-line terms and conditions (access PDF)
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Vodafone PSTN

Vodafone PSTN Terms and Conditions for new or upgrading customers from 20 January 2016

These terms and conditions apply to new or upgrading customers from 20 January 2016

The following terms and conditions cover your use of the Vodafone Public Switched Telephone Network ('PSTN') Service (the "PSTN Service") for a phone line. These terms apply in addition to and form part of the General Terms and Conditions of Vodafone Fixed Telecommunications and Broadband Services available on http://www.vodafone.ie/terms/services/ . For the avoidance of doubt the below terms will form part of and apply in addition to each participating customer's terms and conditions of their Vodafone Service. In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Services.

 

Definitions

The General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service and the definitions therein shall apply. In addition the following words shall have the following meanings:

Active Line - means a line which is/may be receiving service from another telecommunications provider.

Agreement - means the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service, these PSTN terms and conditions, the Tariff Sheet (including Vodafone's tariffs for the Service) as amended from time to time, and the Customer Application Form (including the Customer authorisation) which together constitute a legally binding agreement between you and Vodafone;

 

    TERM

  1. The PSTN Service is subject to a twelve (12), eighteen (18) or twenty four (24) month minimum term contract (the "Minimum Term") as outlined on your Customer Application Form. After the expiry of the Minimum Term, this Agreement converts to a rolling one month contract.
  2. Either party may terminate this Agreement on the giving of a minimum of thirty (30) days written notice to the other. Where you terminate this Agreement during the Minimum Term, a termination charge will apply as set out in the Tariff Sheet.
  3. If you request to add the PSTN Service to your existing Vodafone account you will be entered into a new twelve (12), eighteen (18) or twenty four (24) month minimum term contract as specified to you by Vodafone for all services associated with that account from the date of the change.
  4. SERVICE AVAILABILITY

  5. The PSTN Service is subject to availability based and is not universally available to all customers.
  6. The provision of the PSTN Service shall be subject to the following pre-conditions:
    • Vodafone must be satisfied, that it is technically feasible to produce a quality service on your line in all applicable conditions;
    • Your line must pass all pre-qualification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the PSTN Service and
  7. If any of the pre-conditions in clause 5 above are not satisfied, Vodafone shall be entitled to terminate the Agreement, without liability, immediately by giving notice to you.
  8. Your line must pass all prequalification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the Service at the service delivery address.
  9. You agree to delegate responsibility to Vodafone to act on your behalf in instances where an Active Line is preventing an order from completing. Vodafone will request the release of the line from the current service provider so that Vodafone can provide service to your premises.
  10. THE SERVICE

  11. This Agreement, in respect of the PSTN Service, applies in respect of the provision of the PSTN Service for a home phone line. The details of any limits on usage of the PSTN Service are set out in the Tariff Sheet and a fair usage policy applies.
  12. Each CAF for the PSTN Service shall be deemed to be in respect of individual telephone lines and not your entire telephone account, unless otherwise specified in the CAF. You must specify in the CAF each individual telephone line in respect of which you wish to have the PSTN Service provided.
  13. You accept and acknowledge that (i) the Access Provider shall bar access to all carrier selection and carrier access codes on telephone lines that have the PSTN Service applied and (ii) override codes are not available for use by the Customer in conjunction with the PSTN Service (i.e. a Customer cannot access another operator's network in making calls through use of a prefix). The Customer accepts that Vodafone shall have no liability for any losses or damages howsoever arising from non-provision of the PSTN Service in the event that such restrictions are not accepted by the Customer.
  14. As part of the PSTN Service Vodafone performs agency rebilling of the eircom.net Flat Rate Internet Access service. Should the customer wish to discontinue this service the Customer is responsible for terminating the service directly with eircom.net.
  15. Vodafone may monitor the use of PSTN Service for violations of this Agreement. Vodafone may remove or block all communications if Vodafone suspect there has been or shall be a violation of the Agreement, or where Vodafone consider it necessary to protect the PSTN Service or Vodafone, its affiliates, directors, agents, employees or customers from harm.
  16. SERVICE LIMITATIONS

  17. You acknowledge that service quality is strictly subject to each customers device and service capabilities.
  18. Vodafone will not be liable or responsible for making good any loss, damage, costs or expenses or other liability whether incurred directly, indirectly or as a consequence of the unavailability of the PSTN Service.
  19. Vodafone does not have any procedures put in place to shape traffic so as to avoid filling or overfilling a network link. However, Vodafone does measure traffic for billing, fair usage monitoring and such that it can take action to enhance your experience of the NGA Broadband Service, such interventions will not degrade your experience in any appreciable manner.
  20. EMERGENCY SERVICES

  21. The PSTN Service includes access to emergency services (you should call 112, 911 or 999) free of charge. However, access to emergency services is dependant upon there being access to a power supply and the service will not therefore be available during a power outage. When you dial the emergency numbers, to comply with regulations, Vodafone will forward the installation address details of the calling number to the emergency services.
  22. Neither Vodafone nor its officers or employees may be held liable for any claim, damage, or loss, and the Customer hereby waives any and all such claims or causes of action, arising from or relating to accessing emergency services or connected services unless such claims or causes of action arose from gross negligence or wilful misconduct by Vodafone.
  23. VOICEMAIL

  24. Voicemail is a value-added service provided to Customer by Vodafone .Voicemails shall be accessible to Customer on their phone by dialling 171 and following the prompts.
  25. Voicemails shall be stored for a maximum of 3 months after which they shall be deleted permanently. Customer is advised to store their voicemails in email form where they need them for longer than this 3 month period.
  26. Where Customer has not activated their voicemail, they may not be able to access voicemails left in their inbox.
  27. Customer will be able to upload and send their own voicemail greetings using the BB Voice Service. The Customer hereby grants Vodafone and Vodafone's agents a royalty free, perpetual and worldwide licence to store, transmit or otherwise deal with any voicemail greetings uploaded using the BB Voice Services.
  28. Vodafone reserve the right to suspend any voicemail account that not has been accessed for a consecutive period of 5 months without prior consent or notification. A suspended voicemail account may be reactivated by contacting customer services or our online resources. In case of a suspension, Vodafone reserve the right to delete the content of a voicemail account at the time of suspension, including any greetings and any saved voicemails.
  29. In case a suspended account remains suspended for an additional consecutive period of one (1) month, Vodafone reserve the right to terminate the voicemail account.
  30. EQUIPMENT AND THE NUMBER

  31. If the Customer accepts the PSTN Service, Vodafone will allocate a number to your line. The telephone number and any rights in the number belong to Vodafone, subject to the PORTING clauses; you may not sell or agree to transfer the number to any person. For the avoidance of doubt, you shall not own the number allocated to you under the PSTN Service.
  32. Vodafone are entitled to change your telephone number or code number or the specification of the PSTN Service for operational reasons but will always endeavour to advise you of this by giving at least 30 days' prior notice.
  33. Numbers shall be de-allocated from your account where there is cancellation or lapse of the account.
  34. Irish geographic numbers allocated to you which are subsequently de-allocated upon cancellation or lapse of your account, shall be quarantined for 13 months during which time they shall be available to you should you decide to reopen your account. Upon expiration of the 13 month quarantine period, these numbers shall be removed permanently and shall be unavailable for recovery by you.
  35. Vodafone does not offer support of any hardware other than approved devices purchased from Vodafone. Where hardware purchased directly from Vodafone is suspected to be faulty, and on the instruction of the Vodafone customer care team, you may return the item at your own expense to Vodafone within 30 days of receipt. Vodafone recommend it be returned by registered post or similar tracked delivery. Items lost or damaged while being returned to Vodafone are the responsibility of the customer.
  36. You are advised that where, in exceptional circumstances, a government authority orders the reallocation or change of a phone number, Vodafone is permitted to change a customer's phone number for the PSTN Service.
  37. FAIR USAGE

  38. The PSTN Service is for normal residential use, including any unlimited calling plans.
  39. The use of the PSTN Service for telemarketing and the use of auto-diallers in connection with the BB Voice Service is strictly prohibited.
  40. Vodafone can suspend or terminate the PSTN Service if Vodafone determine, in our sole discretion that the number of calls or charges for calls made by you indicate that the services are not being used in a manner consistent with normal residential usage or that you are otherwise in violation of this Agreement. Vodafone will make reasonable efforts to contact you before suspending or terminating the PSTN Service but Vodafone are not liable for any loss you may suffer through any suspension covered by this condition.
  41. For the avoidance of doubt the fair usage limits per month are as follows:
    • 5,000 local and national call minutes from your landline to another Irish landlines; and
    • 1,500 call minutes from your landline to an Irish mobiles, where applicable
  42. Exceeding these Fair Usage limits may result in charges being incurred. All usage outside of or exceeding the limits of a Call Plan shall be charged at standard rates viewable at https://n.vodafone.ie/terms/rates.html.
  43. CALL PLANS AND CHARGES

  44. All Charges and other payments due to Vodafone shall be paid in full by you by the due date for payment set out in the Vodafone invoice. Where payment of the Charges is not made by the due date, Vodafone may apply a once off late payment fee as set out in the Tariff Sheet. Vodafone reserves the right to contact you directly by email, by post or by telephone in relation to overdue payments.
  45. Vodafone shall provide the tariff package specified by you in your CAF in relation to the PSTN Service. The tariff package shall be subject to separate terms and conditions as set out on www.vodafone.ie. You will be liable for any and all charges for calls or usage made while using the PSTN Service.
  46. Calls to premium rate numbers (including but not limited to 15XX prefixed numbers) and other 'special numbers' such as directory enquiries and non-geographic numbers (including but not limited to 18XX prefixed numbers - see the Tariff Sheet for details) are excluded from your monthly allowance. Terms and conditions relating to specific add-on tariffs as may be amended from time to time shall be available on www.vodafone.ie/home/broadband/.
  47. Line rental and any applicable equipment rental charges shall be paid monthly in advance.
  48. You may change from your current tariff plan to another tariff plan upon giving a minimum of thirty (30) days' notice of intention to change and only after the conclusion of the Minimum Term and where, at the time of requesting or effecting the change, Customer does not have unpaid amounts owing.
  49. PORTING

  50. Porting enables a customer to retain their previous phone number when they move to another network operator or telecoms provider. By completing the CAF, where porting is requested, you warrant and represent that you accepts the terms contained therein, have provided accurate information and that you are the person authorised to instruct Vodafone to port the number.
  51. You acknowledges that:
    • The request will terminate service with the existing telephony provider and
    • Only the number specified will be moved and
    • It shall be your responsibility to ensure that they give sufficient notice of termination of any agreement with any previous service provider, subject to the terms and conditions of that agreement;
    • It shall be your responsibility to ensure that all information provided in the CAF is complete and correct. The port request may be rejected if any information provided is inaccurate, incomplete or misleading;
    • The services provided by the previous service provider to you, including, without limitation, unused call credit or benefits, tariffs and terms and conditions of use that applied to your service will not be transferable or transferred to your Vodafone services. Please note that your call management services which exist with your current provider shall be transferred over to your Vodafone Services. These particular ancillary services shall be transferred over to your Vodafone Service and if you wish to change this, please contact Vodafone at 1907.
    • Contractual and other obligations, charges and costs due to the previous service provider will remain due and owing and shall be subject to settlement by you with the previous service provider in accordance with the terms and conditions applying to the provision of that service; and, in the case of telephony numbers, the previous service provider may decline to proceed with the port in the event that there is a debt on the account i.e. account is barred or suspended; and
  52. The process will be deemed to commence on the date of signing and submission of the CAF and it may not be possible to reverse the process once it has started.
  53. Where the signatory is not the person legally entitled to request Vodafone to move the number or a person or entity authorised to complete the CAF or if fraudulent or misleading information is supplied, then the signatory will be personally liable for all or any loss or damage arising from the unauthorised transfer of the number.
  54. Vodafone may refuse to process your instructions if:
    • information provided by you is incorrect or misleading;
    • The information provided in relation to the number is not compatible with information held by the previous service provider;
  55. Vodafone shall endeavour to comply with criteria established by ComReg in respect of number porting but does not warrant or represent that the number port will be completed within a particular timeframe. There may be a period where no services are available, from either the previous service provider or from Vodafone.
  56. In respect of a 'port out' request where you wish to move your number from Vodafone to another provider, you are requested to ensure that there are no payments outstanding on their account before they arrange for a port out request to be submitted in respect of any number.
  57. DIRECTORY ENQUIRES

  58. Vodafone does not provide a telephone directory service. Vodafone may make your name, address and telephone number available to the emergency services and to any other licensed public telecommunications operators for the purpose of telephone directories and a public directory enquires service. You must notify us, in writing, should you wish any such information to be withheld or if you wish to opt out of the National Directory Database (NDD) and if this is your wish then we shall only disclose such information if and to the extent that we are legally required to do so.
  59. Third parties are allowed to use the NDD for direct marketing. Upon your request Vodafone can request the operator of the NDD to place an indicator next to your NDD entry advising third parties that you do not wish for your details to be used for this purpose.
  60. Vodafone do not accept any liability whatsoever for a failure by any other operator to whom Vodafone provide such information to comply with any listing request that you may make to Vodafone or to that operator.
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Vodafone Shared Mobile Broadband For Business

Vodafone Shared Mobile Broadband For Business Terms and Conditions

The following terms and conditions apply to use of the Vodafone Shared Mobile Broadband service and are in addition to and form part of the general customer terms and conditions of the Vodafone Ireland Limited ("Vodafone") that relate to the use of Vodafone mobile telecommunications services and, in particular, use of the Vodafone Mobile Connect Card/Data Services. In the event of any conflict between these terms and conditions and the terms and conditions set out above these terms and conditions shall prevail in respect of the Vodafone Shared Mobile Broadband Service.

Customers should note that the Vodafone Shared Mobile Broadband Tariff is only available to mobile data customers of Vodafone Ireland ("Customers") and allows Customers data usage services (subject to these terms and conditions) via their mobile phone account.

  1. Existing Customers on Mobile Connect Card or the Unlimited Data tariff can migrate to the Vodafone Shared Mobile Broadband tariff by contacting their account manager, phoning the business helpdesk on 1907 or calling into a Vodafone Retail store or accredited agent.
  2. Vodafone Shared Mobile broadband Tariff shall be made available to the Customer from the next bill day following sign up.
  3. You agree that to be eligible for the Tariff you must have more than one to five mobile broadband connections on the Tariff however if you add an additional bundle you will be able to add more modems.
  4. It is a condition of the Tariff that the user of each mobile broadband connection is your employee. In the event that the user of that connection is not your employee, Vodafone reserves the right to migrate the relevant connections onto a prepaid price plan. We will notify you of this change by phone or email. If you contact us within 30 days of notification you may choose the price plan to which we migrate your relevant connections. Vodafone may from time to time require you to confirm that all your connections are used principally by your employees.
  5. You agree not to resell, sub-licence or attempt to resell, sub-licence or otherwise exploit commercially the Tariff, or the Service or any part of the Service provided under this Tariff.
  6. A monthly shared data download allowance of 5 gigabytes (Gb) applies. Usage in excess of 5 GB per month will be charged at 2c (VAT Inc.) per megabyte.
  7. Customers on the Tariff can choose to tailor it through the addition of Add Ons which are available with this Tariff. Add extra data bundles for 5GB for only €10/10GB for €20.
  8. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Shared Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
    1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
    2. the Customer represents a credit risk to Vodafone;
    3. a Customer's use of the service is or is potentially:
      1. fraudulent or illegal; or
      2. adversely affecting the Vodafone Network or other Vodafone customers' ability to use or access other Vodafone services provided using the Vodafone Network.
  9. Vodafone reserves the right to withdraw the Vodafone Shared Mobile Broadband Tariff generally or from any particular Customer at any time and to vary or amend any element of the Vodafone Shared Mobile Broadband Tariff at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
  10. Any unused data within a monthly data download allowance can not be carried over from one month to the next.
  11. Data Roaming is excluded from the Vodafone Shared Mobile Broadband Tariff.
  12. The same return policy applies for new and 'As New' Modems.
  13. If for any reason you wish to return your Vodafone Mobile Broadband modem to the store, you can do so within 7 days and receive a full refund. You will also receive a full refund of your first month's 3G Broadband Price Plan and no termination charges will apply. Just remember that, in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
  14. Vodafone continuously monitors network performance to ensure that the service received by customers is not impacted through a minority of users placing high demand on network resources (e.g. large bandwidths over long periods). Any such high-demand users can expect to experience reduced speeds at peak times (typically 4pm - midnight). Peak times are subject to ongoing change based on actual network demands. This service does not support ‘calls over the internet' or data sharing for any new customers or customers upgrading their tariff or Equipment from 31 March 2010 onwards. If you want to use data services like making calls over the internet or sharing data files over the internet you should choose a tailored add-on.
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Vodafone Stay Mobile Standard Insurance (from 10 November 2020)

This is your mobile device insurance policy for loss, theft & accidental damage. In this document you will find everything you need to know about your cover. Please read this carefully  to make sure this policy is right for you and if you have any questions call us on 0818 92 77 11. This policy constitutes an agreement between you and the insurer, Assurant Europe Insurance N.V. The insurer has appointed Sedgwick Ireland to administer the policy. References to ‘we/us/our’ relates to Assurant Europe Insurance N.V., Sedgwick Ireland and Vodafone. No advice has been given about this insurance product.

Who is this cover designed for?

This policy is designed for people who have a mobile device provided by Vodafone that is not already covered under another insurance policy and you want to cover the cost of repairing or replacing your mobile device against loss, theft and accidental damage. Successful claims are subject to an excess payment by you and you should take this into consideration when deciding if this policy is suitable for you.

You must be at least 18 years of age at the time you purchased this insurance and have a Vodafone airtime contract (i.e. a mobile voice/ data monthly subscription) in place throughout the duration of this policy.

Having insurance does not mean that you can take risks with your mobile device which you would not take if your mobile device was not insured as doing so may result in your claim being declined. Further details can be found in the section ‘What you are NOT covered for’.

What you are covered for

Insurance cover worldwide for the mobile device purchased from Vodafone and registered with us which must be owned by you in the event of:

  • Loss
  • Theft
  • Accidental damage

If your mobile device is accidentally damaged we will either repair or replace it. Accidental damage is where an unforeseen event has caused the physical damage to your device which prevents it from working correctly

If your mobile device is lost or stolen we will replace it.

Worldwide cover is for single trips outside of Ireland up to a maximum of 30 days

Replacements

  1. Where we replace the mobile device the replacement may be a remanufactured (not brand new) device.
  2. We will attempt to replace your device with one of the same colour but we can’t guarantee to do this or replace any limited or special edition mobile devices
  3. If we cannot replace your device with one of the same make, model and specification we will contact you to discuss alternative mobile devices of similar specification.

If you are unable to provide the damaged mobile device to support your claim for a damage incident, then this will be classified as a lost mobile device claim.

Where we send you a replacement or repaired item, this will only be sent to an Irish address.

What you are NOT covered for

Excess - You need to pay a contribution every time you make a successful claim, this is the excess. The amount of the excess charge will be €65.00 for the first successful claim and €75.00 for any subsequent successful claim made within 12 months of the first claim.

Not taking care of your mobile device - Taking care of your mobile device means:

  •  Not knowingly leaving your mobile device somewhere it is likely to be lost, stolen. Just think would you leave your wallet or purse there?
  •  If you need to leave your mobile device somewhere then we expect you to lock it away out of sight if at all possible. If you cannot lock it away then you must leave it with someone you trust or concealed out of sight in a safe place.
  •  Making reasonable enquiries to find your device if you think you have lost it.

If you knowingly leave your mobile device where others can see it but you cannot and your mobile device is then lost or stolen we may not pay your claim. Some examples of previous declined claims include:

  •  in a cafe or pub you leave your mobile device on the table when you go to the bar to pick up your drink instead of taking it with you.
  •  leaving your mobile device on display in your car or leaving your mobile device in the care of someone you don’t know well.
  •  if you are at the gym and you leave your mobile device on a bench in the changing rooms rather than taking it with you or storing it in a locker.
  •  intentionally damaging your device.

All of these examples increase the risk of it being lost, stolen or damaged and may result in your claim being declined. The examples are to help you understand what’s covered, and are not the only reasons a claim could be rejected.

Other losses - We don’t cover any loss of profit, opportunity, goodwill or similar losses. We just cover the mobile device.

More than 2 claims in a 12 month period - When we have settled the second claim then this policy will automatically cancel. For example if you make your first claim on the 1st January, you are limited to only one more claim up until 1st January the following year. The policy will cancel on the date on which we settle your second claim.

Breakdown – Cover is provided where the physical damage to the device has been caused by an unforeseen event. If the failure of the device is just as a result of a fault (whether covered by a manufacturer warranty or not) which has developed over time then this is not covered by this policy.

Cosmetic damage - We only cover damage if it stops the normal functioning of your mobile device. If it is just a scratch or dent, and your mobile device still works as expected, then we will not repair or replace it. For example, a scratched screen would not be covered but a cracked screen would be covered.

Contents of your mobile device - We only cover the mobile device, we don’t cover the contents. This means that any pictures, software, downloads, apps, music or any other content is not covered by this policy so make sure you back it up regularly.

Unauthorised network charges (calls, data etc.) - You should report the loss or theft of your mobile device to Vodafone as soon as possible to limit unauthorised network charges (calls, data etc.) as this is not covered under this insurance.

Modifications - If your mobile device has been modified in any way we will only replace the mobile device, we do not cover the modifications that have been made. Modifications are anything that changes the way your mobile device looks or operates from the original specifications. This includes things like adding gems, precious metals or making software changes such as unlocking your mobile device from a network.

Actions you will need to take on the loss or theft of your mobile device

Tell Vodafone as soon as you can – It is important to block your device and SIM card with Vodafone Care as soon as possible to avoid any unauthorised network charges (calls, data etc.). You can do this by calling 1907 from a Vodafone mobile or 1800 22 55 88 from any other phone.

Tell the Gardaí or local police authority about any stolen mobile device as soon as you can and obtain a reference number - We will ask you to provide the reference number before we will pay any claim for theft. If you have difficulty reporting your incident to the Gardaí please contact us and we can provide advice on what to do.

Report any loss or theft to the place you believe your mobile device has been lost or stolen from - Often mobile devices are handed in to the place they were found at. We expect you to report the loss or theft of your mobile device to the place you think it was lost or stolen from or is most likely to be handed back to. We may ask you to provide the details of where your handset was lost or stolen from and actions you have taken to try to recover it.

How to make a claim

Please read the “Actions you will need to take on the loss or theft of your mobile device” section if relevant as we may need information from you in order to settle your claim.

Step One – Call us as soon as possible on 0818 92 77 11

Step Two – We will walk you through the simple claim process and tell you what information you will need to provide for us to assess your claim.

You may be asked to complete a claim form or provide additional information in order to progress your claim. Failure to do so may result in your claim being delayed

Step Three – Pay the excess, this will be added to your Vodafone network bill

Step Four - We will either repair your mobile device or send you a replacement. In the event of your mobile device being lost or stolen we will blacklist the mobile device to prevent it from being used.

What you need to know about the claims process

  •  If you are claiming for a damaged device and we need to provide you with a replacement, we will not be able to send you the replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find My iPhone).
  •  If we are unable to replace your device with the same make and model, we will contact you to discuss an alternative claim settlement.
  •  If any lost or stolen devices are recovered after the claim is approved, they shall become the property of the insurer and must be returned to us immediately.
  •  Damaged mobile devices, parts and materials replaced by us shall become the property of the insurer.
  •  In some instances we may arrange to deliver your replacement device at the same time as collecting your damaged device. If you return a device or item other than the insured device we will either recover the replacement device, block the replacement handset to prevent it from being used and/or recover the cash value by adding this to your Vodafone network bill. The action taken will be at our sole discretion.

What if your claim is rejected?

If you’re not happy with the claim decision, we want to hear from you as soon as possible. Please follow the complaints process.

Fraud

We do not tolerate any aspect of fraudulent activity. We work closely and share data with other insurers, law enforcement agencies, fraud prevention agencies, public bodies and airtime providers to identify fraud and support prosecution where appropriate evidence exists.

If false or inaccurate information is provided and fraud is identified then we may:

  • Reject the claim and we may cancel your policy. If an excess has been paid this will be returned.
  • Report you to relevant authorities and take legal action, if necessary, to recover any money already paid to you under this insurance policy.
  • Pass the details on to your network or our distribution partner providing this service as part of a wider offering.
  • Share details of the fraudulent claim with a number of industry wide fraud prevention databases. A list of participants and the name and address of the operators are available on request.
  • Pass details to fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please contact us at 0818 92 77 11 for details of the relevant fraud prevention agencies.

Price of your insurance

The price of this insurance is based upon the model and type of device you purchased. The monthly premium will be collected by Vodafone on behalf of the insurer Assurant Europe Insurance N.V. and is added to your Vodafone network bill. The amount you pay for this insurance is confirmed on your welcome letter and also by viewing your online bill at Vodafone.ie/mybill

Duration of this Policy

This insurance has a three month minimum term beginning on the day you purchase the insurance. You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and the first month’s premium will be refunded. Please refer to the “Cancelling your insurance” section for more information. After this three month minimum term this insurance policy will continue to run on a monthly basis until one of the following events happens:

  • You contact us to cancel the insurance.
  • You fail to pay the monthly premium.
  • You cease to have a Vodafone airtime contract.
  • The insurer cancels the insurance.
  • In the event 2 successful claims are made in a continuous 12 month period.

Otherwise the insurer can cancel your insurance by giving you 30 days’ written notice to your last known address or an email to the email address you provided.

Choice of law

Irish law applies to this policy and only the Irish Courts will have any jurisdiction in any dispute. It’s written in English and all communication with you will be in English.

If we need to change the terms of the policy

In the event that the insurer needs to change the terms, we will give you 30 days’ notice in writing to your last known address, or email to the email address you provided. This will only be for valid reasons such as to respond proportionately to changes in the law or decisions of the Financial Services Ombudsman, to meet regulatory requirements, industry guidance or codes of practice, to proportionately reflect other legitimate cost increases or reductions associated with providing the cover.

Stamp Duty

Stamp Duty has been or will be paid to the Revenue Commissioners in accordance with the provisions entered into with them under section 5 of the Stamp Duties Consolidation Act 1999.

Statement as to Monies Payable

All payments which become due or payable shall be payable in Ireland.

Sanctions Clause

The insurer is not legally required to provide cover or any compensation under this insurance, if this would violate any sanction laws and regulations. The coverage and providing of any compensation will then be automatically suspended. As soon as this is permitted again under sanctions laws and regulations, the cover will be reactivated from the day on which the provision of cover is legally permitted again.

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Vodafone Trade in for Retail and Digital

Vodafone Trade in terms and conditions for Retail and Digital Trade Ins (access PDF)

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