We’ve introduced a new
Customer Self-Service Portal
for your Fixed connectivity products so you can have a more seamless experience with your technical queries.
This can be accessed online and via mobile. Here’s some important information you need to know.
Benefits
Business Customers can use the Self-Service portal to raise and track incidents and service requests online and on their mobile devices.
Self-Ticketing
Raise, update and track progress of tickets online, with additional features and capabilities continually being added. Give a full summary and description of the ticket and attach screenshots, while a questionnaire ensures our service desk helps you in the best way possible.
Tickets & Service Level
You can find updates on your current ticket status. Update the ticket with your comments and see the comments updated by our service desk on your ticket. You will be notified of ticket resolution/fulfilment via email and will have up to 5 days to confirm otherwise.
More insights
The Dashboard allows users to see the number of tickets that require immediate attention. Statistics circles show an analytical view of open and high priority tickets. Search allows you to find a ticket by either customer reference number or incident/service request reference number.
Important Security changes:
Increased Security Layer: Two-Factor Authentication
Customer Self-Service Portal:
Every user set up on the portal will have a unique name and password. When logging in, the user will be emailed a one-time password to use.
Email:
Only users with approved email addresses that have been added through the Customer Self-Service Admin User can contact us by email.
Contacting us by Email:
Please only use this email when emailing the Business Service Operations Desk, using your email address that was registered via the Customer Self-Service Portal.
Contacting us by Phone:
Every user will get a unique PIN when they are set up on the Customer Self-Service Portal. This pin will be used to verify callers into Business Service Operations on 1800 818 353.
Discover more about our new roles
Admin user
Portal user
Need support?
Contact your Account / Service Manager
or
