Welcome
We have made big changes
We’ve improved how you access your bill and made it simpler for you to navigate. With our new and improved bill layout you can do all your account management from one place.
Here’s some important information you need to know.
A new digital experience, more control in your hands
Improved Billing
We’ve improved how you access your bill and made it simpler for you to navigate.
New Bill Look
Bills will now be stored online; you can easily access them whenever you need. You will receive a ‘Bill Ready’ notification via email or SMS when your bill is available.
A Digital First Experience
All your billing documents, including statements, monthly invoices, credit notes and once-off charge invoices, can be accessed online, available to view for up to 12 months. This way we can provide you with a digital first experience while also helping you process your bills in a more eco-friendly way.
One Invoice
All mobile subscribers will be on one consolidated invoice at customer level.
A statement report will be available to access online and view your balance.
New Enhanced Security
We’ve also made some changes to your account.
New Security PIN
You will be provided with a new security PIN and Customer Number. This new customer number is required to access your bill online via the My Vodafone portal.
New Account Access
We have a new tiered system for account access. It allows you to apply restricted access to identified employees for specific functionalities on your account.
Please see below for details on our new roles.
A Simplified Digital Experience
We’ve improved your digital experience. With My Vodafone, you will have access to a one stop shop for placing orders and service requests so you can do more online without needing to contact our service team.
Features include:
- Bulk order functionality
- Digital solution for care journeys
- View latest stock and inventory
- Access 24/7, 365
- Trace request status, receive notifications on orders placed and status change
- Advance search feature to view previous orders placed in the past
We need you to re-register
Re-registering is simple and is only needed once. Follow our 4 simple steps to register.
6 Digit token sent via email
(token is valid for 15 minutes)
Create new password > confirm the password > Agree to T&Cs >
Select continue
Start making the most of our new and enhanced platform
Discover more about our new roles
Chooser
Primary contact has all admin rights available, only one Chooser allowed per account
Sub Chooser
Same access rights as Chooser.
You can select multiple Sub Choosers on an account
Billing Admin
Access to billing information, invoices, reporting and payment flows on account
Hardware Admin
Access for ordering handsets, sim cards and accessories. No access to billing
Log in to your My Vodafone account now
to access your billing analytics
access your Dashboards and Reports for all of your customer accounts.
Video 1 - ECA Billing and Analytics Tool - Introduction
Video 2 - ECA Reports introduction
Video 3 - ECA Invoice
Video 4 - ECA Usage
Video 5 - ECA Services
Video 6 - ECA Saved Reports
Video 7 - ECA Hierarchy
Frequently asked questions
How will my billing change?
How can I view my bill?
When will I recieve my bill?
Will I lose service?
How will I know when I can order again?
How do I pay my bill?
Will I be informed/reminded when the limited activity will begin and end?
How do I update to the new bill format as I have an automated bill processing system?
How do I re-register to the My Vodafone online portal?
How will I know if my account changes are successful? What happens if they are unsuccessful?
Will I need my old customer number for anything?
Get in touch
Find out what we can do to help your business reach its full potential.
Email us at equinoxbusiness@vodafone.com
