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Vodafone

Billing and payments

Vodafone issues a bill once a month for our bill pay customers. Our preferred billing method is ebilling as this is better for the environment and better for our customers in terms of receiving your bill more quickly . We have developed a number of ways you can avail of our self-service options on billing information. 

My Vodafone online self-service

Register for My Vodafone and get a self-service password for online services.

See your balance using text messaging 

You can see your remaining inclusive minutes and outstanding balance with these text messaging services. Send the following messages from your mobile phone:

To receive the following information: Send: To:
Your remaining inclusive minutes ___MINSself-service password 1907
Your outstanding account balance ___BALself-service password 1907

 

Customer service representatives and billing queries

Customer Service Representatives
In addition to our self help service, our Customer Service Representatives will be happy to assist with your billing or payments enquiry.

Our aim is to resolve your enquiry on your initial contact with Vodafone. However, if it is a more complex enquiry that we cannot resolve at the time of initial contact, we will commit to resolving your enquiry within five working days of initial contact. During this time, we will keep you informed of progress with your enquiry.

If a resolution within this timetable is outside our control due to third party involvement - e.g. where we are billing on behalf of another service provider - we will give you a timeframe within which your enquiry will be resolved. If for any reason a refund is determined we will inform you and update your account balance within 14 days.

Customer Enquiries - Get more information on contacting our Customer Service Representatives and resolving your enquiries.

 

Comreg code for tariff presentation

Code for Tariff Presentation
Vodafone is required to adhere to the principles set out in the ComReg Code for Tariff Presentation when it presents tariff information. This Code requires the presentation of accurate and comprehensive tariff information that is accessible to the consumer. Vodafone fully complies with this Code. Click here to access the ComReg Code for Tariff Presentation. [pdf format, 245kb] 

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