Skip to content

Handsets on Vodafone IE

Handsets

If you're having problems with your handset

Difficulties can arise with handsets through faulty SIM cards, increased functionality on the phone, or faults in the manufacturing process. Our Vodafone Customer Service Representatives are available to assist you with handset enquiries.

If you have a difficulty we, in the first instance, will talk you through the various options to test the handset. In some cases we will be able to send you a text message to reset the settings on your phone, resolving your problem. We will also be able to explain the functionality of the Vodafone approved phones sold through our agents. Many of the enquiries will be resolved on the initial query.

Where there is a difficulty within our control to resolve - such as using functionality, resetting settings, contacting a supplier for technical information or replacement of a faulty sim - we will commit to resolving the problem in as short a period as possible which should not exceed ten days. We will also keep you informed of the progress of your enquiry.

Where the problem is with the handset itself and falls under warranty or repair service, we will refer you to our nearest approved agent to avail of their repair service. Charges may be incurred for repairs of handsets outside the warranty period.

Close message
    5G Created with Sketch. add-ons-boosts-mid icon-app-store basket-change bill-or-report-mid bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block bonus broadband-dark broadband-icon broadband-light broadband-or-wifi-mid broadband bundles-mid business Calendar Created with Sketch. calendar Icons+Indicators / System-Icons / landline_or_call / #333333 Created with Sketch. call Calls Created with Sketch. camera case-study-mid cases chart-line-mid chat-mid chevron-down chevron-left chevron-right chevron-up close-small close collections comment-mid community-or-foundation-mid community completed-mid connected-devices-mid contract converged-proposition-mid Data Created with Sketch. Icons+Indicators / System-Icons / data / #333333 Created with Sketch. data-mid data deals-mid delivery dislike document-mid Download edit engineer-mid error-circle eSim data eye facebook filters fixed-line-mid generic-tariff-plan-mid Gift Icon go help-mid home-mid landline-or-call-mid letters like mail-new-mid menu message minutes-sms-mid mobile mobile-mid mobile my-vodafone-or-my-profile-mid my-vodafone need-help-mid network-signal-mid orders payg-mid payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment-mid photos placeholder play-store play plus reload report return-product-mid roaming-mid roaming search security-mid settings-mid roaming shopping-trolley-mid shopping Sim card sim-mid sim-swap-mid sim Icons+Indicators / System-Icons / sms / #333333 Created with Sketch. sms-or-text-mid sms-text-mid spinner squares technology squares three-points tick-simple tick-simple info-circle top-up-2021 top-up-icon top-up-mid travellers-info-mid roaming tv-mid block twitter upgrade-mid value vf-tv-icon vodafone-store-mid vodafone voice-of-vodafone-alerts-mid warning-mid world
    Processing ...
    Please wait.

    About seconds remaining...

    Close dialog
    Skip to content

    Set your password for My Vodafone

    Close dialog
    Skip to content
    Close dialog
    Skip to content
    Close dialog
    Skip to content