If you're having problems with your handset
Difficulties can arise with handsets through faulty SIM cards, increased functionality on the phone, or faults in the manufacturing process. Our Vodafone Customer Service Representatives are available to assist you with handset enquiries.
If you have a difficulty, we, in the first instance, will talk you through the various options to test the handset. In some cases, we will be able to send you a text message to reset the settings on your phone, resolving your problem. We will also be able to explain the functionality of the Vodafone approved phones sold through our agents. Many of the enquiries will be resolved on the initial query.
Where there is a difficulty within our control to resolve - such as using functionality, resetting settings, contacting a supplier for technical information or replacement of a faulty SIM - we will commit to resolving the problem in as short a period as possible which should not exceed ten days. We will also keep you informed of the progress of your enquiry.
Where the problem is with the handset itself and falls under warranty or repair service, we will refer you to our nearest approved agent to avail of their repair service. Charges may be incurred for repairs of handsets outside the warranty period.
