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Vodafone

Vodafone Stay Mobile Insurance

Something happened to your phone? - no worries

From just 69c per week you get generous cover for lost, stolen or damaged phones - at home or abroad.

  • Cover for theft, loss, accidental damage or broken screens
  • Cover while abroad
  • Make a claim online and track your progress
  • We'll aim to send a replacement phone within two working days

Something happened to your phone? - no worries

  Standard Damage Only  Extra
Price per month €5.99 €9.99 €12.99
Sample phone Samsung Galaxy A3 All phones Smartphones 
Loss Yes No Yes
Theft Yes No Yes
Malicious damage Yes Yes Yes
Accidental damage Yes Yes Yes
Cover abroad Yes Yes Yes
Excess charge for first claim €65 €75 €75
Claims per year 2 2 2
Policy Terms Terms Terms Terms

With Vodafone Stay Mobile Insurance you can process and track your insurance claim online. Before you submit a claim please make sure to review the requirements below. Once your claim has been accepted we'll aim to send you a replacement phone within 2 working days.

Loss, theft, malicious or accidental damage

1.       Call 1907 right away to report your phone as lost or stolen. We'll stop others from using it to make calls.

2.       Report the theft or loss to the Gardaí (or relevant authorities abroad) and get a crime number within 24 hours of the incident.

3.       If your phone is damaged you can submit your claim directly online or call 1850 92 77 11.

4.       Submit, track and close your claims here or call 1850 92 77 11.

Notice for Apple iPhone claims

Apple customers who have installed iOS 7 or 8 and enabled the Find my iPhone option, need to disable this feature before submitting an insurance claim.

Some devices come with this setting pre-installed so follow Apple's recommended steps to disable it.

Find out how to disable Find my iPhone

Excess charge policy

For all first claims within a year you'll find the excess charge listed with the insurance plan. Excess charges for your second claim in one year are:

·         €50 excess charge for Stay Mobile Essential

·         €75 excess charge for Stay Mobile Standard

·         €125 excess charge for Stay Mobile Plus and Stay Mobile Extra

What's not covered

Damage arising out of manufacturing defect.

Theft, loss or damage:

·         As a result of an unattended, unlocked vehicle

·         When the registered SIM card is not in the phone

·         Of equipment left unattended in a public place

·         Of equipment not reported to Vodafone within 30 days of discovery

·         As a result of an attempted theft of malicious damage not reported to An Garda Síochána as soon as reasonably practical

·         Where the insured equipment has not been used on the Vodafone network immediately preceding a period of 15 days

Other things you should know

·         To keep your premium low, we will take action to identify fraudulent claims

·         Excess charges will apply to all successsful claims

·         After 30 days from buying your new handset, insurance can only be sold via our claims handlers

·         If you change your mind, you have 14 days from taking out insurance to cancel your policy without charge, as long as you haven't made a claim. The period of insurance is one calendar month.

Vodafone Stay Mobile, Stay Mobile Plus, Stay Mobile Essential, Stay Mobile Extra are underwritten by ACE European Group Ltd, registered in England, No. 112892, 100 Leadenhall Street, London EC3A 3BP

  • Insurance plans

      Standard Damage Only  Extra
    Price per month €5.99 €9.99 €12.99
    Sample phone Samsung Galaxy A3 All phones Smartphones 
    Loss Yes No Yes
    Theft Yes No Yes
    Malicious damage Yes Yes Yes
    Accidental damage Yes Yes Yes
    Cover abroad Yes Yes Yes
    Excess charge for first claim €65 €75 €75
    Claims per year 2 2 2
    Policy Terms Terms Terms Terms
  • Make a claim

    With Vodafone Stay Mobile Insurance you can process and track your insurance claim online. Before you submit a claim please make sure to review the requirements below. Once your claim has been accepted we'll aim to send you a replacement phone within 2 working days.

    Loss, theft, malicious or accidental damage

    1.       Call 1907 right away to report your phone as lost or stolen. We'll stop others from using it to make calls.

    2.       Report the theft or loss to the Gardaí (or relevant authorities abroad) and get a crime number within 24 hours of the incident.

    3.       If your phone is damaged you can submit your claim directly online or call 1850 92 77 11.

    4.       Submit, track and close your claims here or call 1850 92 77 11.

    Notice for Apple iPhone claims

    Apple customers who have installed iOS 7 or 8 and enabled the Find my iPhone option, need to disable this feature before submitting an insurance claim.

    Some devices come with this setting pre-installed so follow Apple's recommended steps to disable it.

    Find out how to disable Find my iPhone

  • Policy details

    Excess charge policy

    For all first claims within a year you'll find the excess charge listed with the insurance plan. Excess charges for your second claim in one year are:

    ·         €50 excess charge for Stay Mobile Essential

    ·         €75 excess charge for Stay Mobile Standard

    ·         €125 excess charge for Stay Mobile Plus and Stay Mobile Extra

    What's not covered

    Damage arising out of manufacturing defect.

    Theft, loss or damage:

    ·         As a result of an unattended, unlocked vehicle

    ·         When the registered SIM card is not in the phone

    ·         Of equipment left unattended in a public place

    ·         Of equipment not reported to Vodafone within 30 days of discovery

    ·         As a result of an attempted theft of malicious damage not reported to An Garda Síochána as soon as reasonably practical

    ·         Where the insured equipment has not been used on the Vodafone network immediately preceding a period of 15 days

    Other things you should know

    ·         To keep your premium low, we will take action to identify fraudulent claims

    ·         Excess charges will apply to all successsful claims

    ·         After 30 days from buying your new handset, insurance can only be sold via our claims handlers

    ·         If you change your mind, you have 14 days from taking out insurance to cancel your policy without charge, as long as you haven't made a claim. The period of insurance is one calendar month.

    Vodafone Stay Mobile, Stay Mobile Plus, Stay Mobile Essential, Stay Mobile Extra are underwritten by ACE European Group Ltd, registered in England, No. 112892, 100 Leadenhall Street, London EC3A 3BP

Help & Support

Frequently asked questions about Vodafone mobile insurance.

See here for insurance FAQs

Make a claim

Make a claim online and track your claim's progress.

Make a claim online here

Help & Support

Frequently asked questions about Vodafone mobile insurance.

See here for insurance FAQs

Make a claim

Make a claim online and track your claim's progress.

Make a claim online here

Get phone insurance

Within 30 days of getting your new handset you can sign up to Stay Mobile Insurance
in a Vodafone retail store

Find a store or Call 1907

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