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Insurance

Vodafone Stay Mobile insurance

We all know accidents happen! If your device was out of action, could you be without it? Would getting your device replaced or repaired in the event of damage, theft or loss be important to you? Would a rapid replacement which we aim to deliver within two working days help?

To help decide if this policy provides cover that is right for you, we’ve summarised the main things that it will and won’t cover in the table below. This summary is not personalised to you and doesn’t contain everything – but full details are available before you buy, and will be sent to you if you choose to take a policy with us.

This insurance is only suitable for individuals who don’t have any other insurance for their device.

Please read the Insurance Product Information Document outlining your cover.

You can read in more detail ‘What’s covered?’ and 'What’s not covered’ in the table below and more detailed information can be found in the terms and conditions.

Stay Mobile Plans Standard Extra Damage Only
The Stay Mobile plans available will be dependent upon the value of the device being covered
Price per month €5.99 €12.99 €9.99
This equates to an annualised premium of
€71.88
€155.88 €119.88
Loss
Theft
Accidental damage
Worldwide cover for single trips of up to 30 days
Excess      
1st claim 1st claim €65 1st claim €75 1st claim €65
2nd claim if made within same 12 month period as the 1st claim 2nd claim €75 2nd claim €125 2nd claim €65
Number of claims allowed in a 12 month period
2 2 2
Before purchasing please read our T&Cs
T&Cs T&Cs T&Cs

What’s not covered

  • Policy excess as shown in the Insurance plans
  • Breakdown and faults
  • Unauthorised network charges (calls, data etc.)
  • Where the device has been knowingly put at risk or not taken care of, this includes deliberate damage
  • Cosmetic damage which doesn’t affect the performance of the device e.g. dents and scratches
  • Loss and theft claims without a valid PULSE ID number
  • More than 2 claims within a 12 month period

Other information you should know

  • All policies have a minimum period of 3 months from the date of purchase
  • You can make up to two successful claims in any 12 month period. If two successful claims are made in any continuous 12 month period, the policy will be cancelled
  • Replacement devices may come from refurbished stock
  • For successful claims your excess will be added to your next airtime bill

Vodafone Insurance is underwritten by Assurant General Insurance Limited which is authorised in the UK by The Prudential Regulation Authority and regulated by the Financial Conduct Authority and The Prudential Regulation Authority, Financial Services Register No.202735. Assurant General Insurance Limited complies with the Central Bank of Ireland's conduct of business rules. These codes offer protection to consumers and can be found on the Central Bank's website www.centralbank.ie

When submitting a claim for your device, please make sure you review the requirements below. Once your claim has been accepted, we will aim to have a replacement device to you within 2 working days.

Loss, theft, malicious or accidental damage

  1. If your phone has been lost or stolen, you need to let us know as soon as possible by calling 1907 from a Vodafone mobile, or 1800 22 5588 from any other phone, so we can block the device and SIM
  2. You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
  3. Once you have completed these steps, contact the claim department on 1850 927711 to submit your claim
  4. If your phone is damaged, please call the claims department directly on 1850 927711

Notice for security locked devices

Apple devices – Customers who have installed iOS 7 or later and enabled the Find my iPhone option, need to disable this feature (Damage claims only).

Android devices – Customers who have Google activation lock on their devices, need to disable this feature (Damage claims only).

We will not be able to send a replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find my iPhone). If you have any problems disabling the locking mechanism from your device then please call 1850 927711.

  • What’s covered?

    Stay Mobile Plans Standard Extra Damage Only
    The Stay Mobile plans available will be dependent upon the value of the device being covered
    Price per month €5.99 €12.99 €9.99
    This equates to an annualised premium of
    €71.88
    €155.88 €119.88
    Loss
    Theft
    Accidental damage
    Worldwide cover for single trips of up to 30 days
    Excess      
    1st claim 1st claim €65 1st claim €75 1st claim €65
    2nd claim if made within same 12 month period as the 1st claim 2nd claim €75 2nd claim €125 2nd claim €65
    Number of claims allowed in a 12 month period
    2 2 2
    Before purchasing please read our T&Cs
    T&Cs T&Cs T&Cs
  • What’s not covered & other information

    What’s not covered

    • Policy excess as shown in the Insurance plans
    • Breakdown and faults
    • Unauthorised network charges (calls, data etc.)
    • Where the device has been knowingly put at risk or not taken care of, this includes deliberate damage
    • Cosmetic damage which doesn’t affect the performance of the device e.g. dents and scratches
    • Loss and theft claims without a valid PULSE ID number
    • More than 2 claims within a 12 month period

    Other information you should know

    • All policies have a minimum period of 3 months from the date of purchase
    • You can make up to two successful claims in any 12 month period. If two successful claims are made in any continuous 12 month period, the policy will be cancelled
    • Replacement devices may come from refurbished stock
    • For successful claims your excess will be added to your next airtime bill

    Vodafone Insurance is underwritten by Assurant General Insurance Limited which is authorised in the UK by The Prudential Regulation Authority and regulated by the Financial Conduct Authority and The Prudential Regulation Authority, Financial Services Register No.202735. Assurant General Insurance Limited complies with the Central Bank of Ireland's conduct of business rules. These codes offer protection to consumers and can be found on the Central Bank's website www.centralbank.ie

  • Make a claim

    When submitting a claim for your device, please make sure you review the requirements below. Once your claim has been accepted, we will aim to have a replacement device to you within 2 working days.

    Loss, theft, malicious or accidental damage

    1. If your phone has been lost or stolen, you need to let us know as soon as possible by calling 1907 from a Vodafone mobile, or 1800 22 5588 from any other phone, so we can block the device and SIM
    2. You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
    3. Once you have completed these steps, contact the claim department on 1850 927711 to submit your claim
    4. If your phone is damaged, please call the claims department directly on 1850 927711

    Notice for security locked devices

    Apple devices – Customers who have installed iOS 7 or later and enabled the Find my iPhone option, need to disable this feature (Damage claims only).

    Android devices – Customers who have Google activation lock on their devices, need to disable this feature (Damage claims only).

    We will not be able to send a replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find my iPhone). If you have any problems disabling the locking mechanism from your device then please call 1850 927711.

Support for Stay Mobile insurance

Support

Check out our insurance support page for lots of useful information about Vodafone Stay Mobile insurance.

Make a claim

Making a claim is easy. Simply give our claims department a call on 1850 92 77 11

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