We’ve listened and made some changes

We’ve improved how you access your bill and made it simpler for you to navigate. Important changes to your account, bill, security PIN and customer number. With your new bill layout you can do all your account management from one place. We hope you will like it.

Manage your account online and more

Improved Billing process

Improved Billing

We’ve improved how you access your bill and made it simpler for you to navigate.

  • Access to your balance, pay bills, track usage real-time, or analyse your payments and part charges.
  • Track your orders or repairs and update your personal details.
  • Get all your questions answered with Live Chat where you need it - on your phone.

    Download a bill example here



Your new bill explained

New bill makes it easier for you to see all your Mobile Subscribers on one invoice

  • For all future bills, your monthly bill issue date will be approximately 7 to 10 working days later than your usual date.
  • With our new Billing Analytics tool you can now view a more detailed breakdown of elements of your bill
  • Your new bill clearly shows the detail of any part-charges that have been incurred
Graduates discussing what there working on in Vodafones head office

New customer number and Pin

New customer number and PIN

Where can I find my new customer number?

  • You will have received a new customer number which will help whenever you talk to us online, in-store, or on the phone.
  • You can also see your customer number on My Vodafone or on your bill.
  • You can access and change your Security PIN on My Vodafone.

We need you to re-register

You will receive a new customer number. Once you have received your new customer number you will need to re-register on the My Vodafone online portal.
Re-registering is simple and is only needed once. Follow our 4 simple steps to register. 

Access our My Vodafone Portal
Select Register > Enter your preferred online login details > Select send
Set up your account with new details
6 Digit token sent via email
(token is valid for 15 minutes)
Enter code > Select Next
Create new password
Create new password > confirm the password > Agree to T&Cs >
Select continue
Login to My Vodafone
Start making the most of our new and enhanced platform

How Vodafone will help you

Roaming
Browse, shop and upgrade
online and in app

Roaming
One team for all your Business queries
online, in app, by phone or in-store
Roaming
Direct debit is the best way to pay -
sign up online or in app

Frequently asked questions

How will my billing change?

Your bill will now contain charges for the specific bill period only, e.g. July period only. There will be no outstanding balance or payment history with your new monthly bill.  However a dynamic statement is available online through your My Vodafone account.
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How can I view my bill?

Once you have reregistered, by logging into the My Vodafone portal you will have access to all your billing documents.
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When will I recieve my bill?

Bills will be issued a little later than usual, between 5-7 days. Payment terms will extend to reflect this. You will receive a notification to log-in to My Vodafone when your bill is ready to securely view and download. 
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What are part charges?

When you change or add a plan / add-on in the middle of your billing cycle part charges will occur. A chart will be in included in your bill in the event of a plan change, to explain the charges. You will be billed from the date your new plan / add on started, and, if applicable, you will be credited for the element of the previous plans that you paid for in advance.



 
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What services will I have after the upgrade?

You’ll be able to call, text and use data on your phone as usual and can now avail of Wi-Fi calling. You’ll be able to access My Vodafone online and app services.

 
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What is my new security PIN?

Your security PIN (formerly known as your self service password) will allow us to identify you when you self-care through 1907, contact our Customer Care team or visit one of our stores. 

You can change the PIN by logging into My Vodafone online or on the app.

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How do I start using My Vodafone? 

You can register for My Vodafone online at www.vodafone.ie or download the latest version of the app.  
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Will my bill or payment dates change? 

Yes, your monthly bill will be issued approximately 7 to 10 working days later for all future bills.  Payment due will continue to be 14 calendar days from when your bill is issued.  You will continue to receive your bill notification including outstanding balance and payment date.
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Why do I need to re-register for My Vodafone?

Our updated system provides enhanced security on your account.  To benefit from this change you will need to re-register for My Vodafone.  Please visit the My Vodafone section on www.vodafone.ie where you will be prompted to change your password.  Please ensure your new password is more than eight characters long and contains at least one number, one special character, one upper-case letter and one lower-case letter. 
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How do I make a payment? 

You can make a payment by credit/debit card through self-care at 1907, contacting our Customer Care team, online through My Vodafone or by visiting one of our stores.

The quickest and easiest way is to setup direct debit. You can do this on My Vodafone or call our Customer Care team at 1907.

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Who do I contact for account queries?

Log into your My Vodafone portal. If you require assistance our Vodafone Business team are here to support you. Speak to a member of the team on Live Chat between 8am - 10pm. Alternatively, you can call the Vodafone Business Team on 1907.
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Who will have access to my account?

Our updated system provides enhanced security on your account. To protect your privacy, the Account Holder is the only person who can access the account and monthly bill.  If you had an alternative contact on your account, you will need to contact us to have this person added as an Authorised Contact.  An Authorised Contact will then have access to your monthly bill and account information. They will be authorised to make various alterations or administrative changes to your account including adding or removing services and products, which you will remain responsible for. You can allow one Authorised Contact to have access to your account and they must be over 18 years of age. Please call us at 1907 or login to  My Vodafone to arrange or find out more. You can remove an Authorised Contact from your account at any time by notifying us via 1907.
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My plan name has changed, what does that mean?

This is only a plan name change on our updated systems. If does not affect plan allowances, costs, or terms and conditions. For more information, please see here.
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To find out more about your bill, payment date or account history, please download this PDF
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Get in touch

Find out what we can do to help your business reach its full potential.
Email us at equinoxbusiness@vodafone.com

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