We’ve listened, and made some changes we hope you’ll like
Important changes to your account, security PIN and account number
You now have a new customer number which will help whenever you talk to us online, in-store, or on the phone. You can see this number on My Vodafone or on your bill.
You should have already received a security PIN in an SMS for easy access to help and support.
When you change or add a plan / add-on in the middle of your billing cycle part charges will occur. A chart will be in included in your bill in the event of a plan change, to explain the charges. You will be billed from the date your new plan / add on started, and, if applicable, you will be credited for the element of the previous plans that you paid for in advance.
What is my new security PIN?
Your security PIN (formerly known as your self service password) will allow us to identify you when you self-care through 1907, contact our Customer Care team or visit one of our stores.
You can change the PIN by logging into My Vodafone online or on the app.
Will my bill or payment dates change?
Why do I need to re-register for My Vodafone?
How do I make a payment?
You can make a payment by credit/debit card through self-care at 1907, contacting our Customer Care team, online through My Vodafone or by visiting one of our stores.
The quickest and easiest way is to setup direct debit. You can do this on My Vodafone or call our Customer Care team at 1907.