New Vodafone Always Connected technology

Vodafone Always Connected is a 4G backup for your broadband. If your broadband experiences an interruption, it will automatically switch to the 4G mobile network using your Vodafone Always Connected device. All of your personal devices will stay connected to the internet without you needing to do anything. When the issue is resolved, it switches back to your fixed broadband network as normal.

No, Vodafone Always Connected will only work with 4G data coverage. Vodafone has 99% 4G population network coverage in Ireland.

Your Vodafone Always Connected device will be sent to you via An Post. If you are an existing Vodafone Broadband customer, your Vodafone Always Connected device should arrive by post within 2-3 working days. If you are a new Vodafone Broadband customer, your Vodafone Always Connected device will be posted to you 2-3 working days after your broadband has been installed.

To start with you will be given a 300GB data allowance to use with Vodafone Always Connected. This should easily cover any broadband disruption as it is equivalent to the typical monthly data usage of an Irish household. However, if there is an issue with your broadband and you are approaching the data cap, we will automatically apply more data to your device.

You can set up your Vodafone Always Connected device in 3 easy steps:
• Open your Vodafone Always Connected device and insert the standard size SIM card into the back of the device.
• Insert the Vodafone Always Connected device into the USB port at the back of your modem.
• The light on your Vodafone Always Connected device should be flashing, as should the light under the “Mobile” label on the front of your Gigabox modem. This means your device is set up and now in standby mode.
Need more help? Follow this link to watch a short video on how to set up your Vodafone Always Connected device: vodafone.ie/always-connected-installation-video

Yes, Vodafone Always Connected is available for existing Vodafone Broadband customers. Just call into a Vodafone store today or dial 1907 to add Vodafone Always Connected to your account.
If you have a Gigabox modem with your existing Vodafone Broadband plan, your Vodafone Always Connected device will be sent to you within 2-3 working days. If you do not have a Gigabox modem, your modem will be upgraded free of charge, so that you can enjoy Vodafone Always Connected. Once you add Vodafone Always Connected to your account, a Gigabox modem will be sent to you along with your Vodafone Always Connected device.

No, Vodafone Always Connected will only work with Vodafone Broadband.

Vodafone Always Connected will only work when there is total loss of connectivity on your fixed broadband network. If fixed broadband connectivity is still present, though perhaps slower than normal, the 4G backup connection will not kick in. This is because Vodafone Always Connected will only start when a complete loss of connection occurs.

Vodafone Always Connected will work if there are:
- Alterations to connections and wiring inside your home,
- Any local or exchange faults on your broadband,
- Fallen lines due to building work or;
- Storms, high winds, or adverse weather conditions that cause damage to the fixed broadband network.

Vodafone Always Connected will not work if:
- Your modem does not have power. For example, if there is a power outage in your area, your modem will not be powered and Vodafone Always Connected will not work.
- Our 4G mobile network is down at the same time as your broadband or;
- There is any damage to your modem.

No Vodafone Always Connected is a 4G broadband backup only. Vodafone Always Connected does not support Vodafone TV & Broadband Voice. However, you can still access our TV Anywhere app using Vodafone Always Connected so you will still have access to all your favourite TV shows!

No, Vodafone Always Connected is independent of your Vodafone Broadband contract. You can cancel Vodafone Always Connected at any time. Please call 1907 if you would like to cancel this service.