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Chat messaging issue FAQs on Vodafone IE

Chat messaging issue FAQs

Why have I received a service text from Vodafone?

If you have received the service text, you have been identified as a user of the android chat messaging app who may have been potentially impacted by a technical issue.
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What is the issue?

We have identified a technical issue on our system intermittently impacting the android chat messaging app. As a result, messages that you sent may have been received by an unintended recipient. We have investigated and now resolved this issue. Please note that this issue was not caused by the android operating system.  We apologise for any inconvenience caused.
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What caused the issue?

A technical issue on the Vodafone system, which has now been resolved. 
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How can I tell if I have been impacted or if any messages I sent have been delivered to an unintended recipient?

All customers who may have been impacted have now been contacted by Vodafone. If you have received a service message from Vodafone and you are concerned that a message you sent between 1 January 2019 and 21 February 2019 may have gone to an unintended recipient, you can contact our dedicated team by texting TALK to 50220 to obtain further information.
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Are customers of other operators impacted?

No.
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Are other apps / functions on my phone affected by this issue?

No.
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When was the issue resolved?

The issue was resolved overnight on Thursday 21 February. 
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When did you first notify customers of the issue?

Customers were contacted as soon as it became clear from the investigation that they may have been impacted.
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Could this fault have been prevented?

Unfortunately not. Based on the technical nature of this issue it was not foreseeable.
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