Welcome

New Customer

You must have your eSIM compatible device (check if your device is compatible on our device guides page) and you must have ordered an eSIM during the checkout process.

1. Register and then log in to My Vodafone using your laptop, tablet, or an alternative phone.
2. Scroll to the bottom of the home page and select 'My SIM'.
   
3.  Select ‘eSIM QR code’.       
   
4. Go to device settings on your eSIM capable device and scan the eSIM QR code using your phone's camera.         
   
5. Enter the confirmation code when prompted.    
   
6. Once the eSIM profile is successfully enabled, return to 'My SIM' on My Vodafone and select 'Activate eSIM'.      

As a new Vodafone customer, your new SIM card should be active and ready to use. It should be as easy as popping your SIM into your device and switching it on. You can see instructions on inserting your SIM card for your phone make and model on our Online Device Guides page. It can take up to two hours to switch your number over to the Vodafone Ireland network.

Sometimes new SIM cards do not work if your phone is locked to a different network. The easiest way to check if your phone is locked is to insert your Vodafone Sim card into the device, if your phone does not work with the SIM card, it means your device needs to be unlocked.

To unlock your device, please contact your previous network provider and request a Network Access Code (NAC).

Once your device is unlocked, it's quick to activate your replacement SIM by following the steps below: 

1. Log on to your My Vodafone account
   
2. Scroll to the bottom of the home page and select 'My SIM'
3. Select 'Activate new SIM'
4. Your new SIM card number should already be populated, so just check the number is correct and press 'Activate new SIM'

Put your SIM into your device and switch it on. You can find instructions on how to insert your SIM on our Online Device Guides page.

Check if your device has signal and shows the Vodafone symbol on the top left corner of your screen.

It can sometimes take up to 24 hours for SIMs to activate, please bear with us. You can continue to use your old SIM until the service drops – this means your new SIM has been activated.

If your SIM is still not active after 24 hours, please connect with our customer support team by clicking the Chat button on this screen.

As a new Vodafone customer, your new SIM card should be active and ready to use. It should be as easy as popping your SIM into your device and switching it on. You can see instructions on inserting your SIM card for your phone make and model on our Online Device Guides page.

If you are bringing your device over from another network provider, you might need to unlock it. To unlock your device, please contact your previous network provider and request a Network Access Code (NAC).

Once your device is unlocked and the service has dropped from your old network provider, it's quick to activate your replacement SIM by following the steps below:

1. Log on to your My Vodafone account
   
2. Scroll to the bottom of the home page and select 'My SIM'
   
3. Select 'Activate new SIM'
   
4. Your new SIM card number should already be populated, so just check the number is correct and press 'Activate new SIM'
   

Put your SIM into your device and switch it on. You can find instructions on how to insert your SIM on our Online Device Guides page.

Check if your device has signal and shows the Vodafone symbol on the top left corner of your screen.

It can sometimes take up to 24 hours for SIMs to activate, please bear with us. You can continue to use your old SIM until the service drops – this means your new SIM has been activated.

If your SIM is still not active after 24 hours, connect with our customer support team by clicking the Chat button on this screen.

Some models of phone may be different in appearance and method to those shown. Specific instructions for a wide range of phones are available on deviceguides.vodafone.ie

You can see your plan details and remaining call, text and data allowances on My Vodafone.

If you haven’t registered yet, you will need to set up a My Vodafone account. Registration is easy. Just follow the steps on screen or check out our handy video guide which will show you the few simple steps it takes to register.

My Vodafone app or online

1. Download the app free from iTunes or Google Play Store or go to My Vodafone.
2. Log in using your username and password
3. You will see your allowance balances at the top of the screen in the 'Usage' section
4. Scroll down to the 'Current plan' section and you'll get information about your plan

If your phone, modem, tablet or accessory becomes faulty within the warranty time period, you can arrange to return it. Please see below for more information.

Online purchases:

Connect with our customer care team by clicking the Chat button on this screen.

In-store purchases:

If you bought your device from a Vodafone or Vodafone franchisee store, please return it to the same store with proof or purchase.

See here for our store opening hours.

Existing Customer

First you will need to request a SIM swap:

1. Log in to My Vodafone using your app, laptop, tablet, or an alternative phone:
   • Select 'My SIM'
   • Select 'Order a new SIM'
   • Select eSIM and follow the steps on screen.
2. Go back to 'My SIM' on My Vodafone.
3. Select ‘eSIM QR code’.
4. Go to device settings on your eSIM capable device and scan the eSIM QR code using your phone's camera.
5. Enter the confirmation code when prompted.
6. Once the eSIM profile is successfully enabled, return to 'My SIM' on My Vodafone and select 'Activate eSIM'.

If you ordered your SIM on My Vodafone simply follow these steps:

1. Log on to My Vodafone
2. Scroll down to the 'My Device & SIM' section on your homepage
3. Click on 'My SIM' 
4. Next select 'Activate your new SIM'
5. Your new SIM card number should already populated
6. Check that the SIM card number is correct, press 'Activate' and that's it!

Otherwise, please read the below FAQs for more information.

Your can check your SIM card number (ICCID) on the SIM card itself. The number will begin with 89353 and contains 19 digits. For example: 89353 XXXXX XXXXX XXXX 

Alternatively, some phones will show you this information in the settings menu:

For iOS

• Go to Settings 
• Scroll down and tap General 
• Tap About 
• Scroll down to ICCID. This is your SIM card number

For Android

• Go to Settings
• Tap About Phone
• Tap Status 
• Tap SIM Card Status
• Scroll down to ICCID. This is your SIM card number

For more information about your SIM see our SIM card and phone unlock FAQs.

You can activate your new SIM card by dialling 1907. You will need your new SIM card number to hand to do this. If you are a Bill pay customer you will also need your self-service PIN to complete this task.

Here's what to do:

1. Dial 1907 from another phone
2. Choose Option 1 for Mobile Services
3. Choose Option 3 for SIM Activation
4. Then Option 1 for SIM Activation
5. Enter your SIM Number (and self-service PIN if required)

If your phone, modem, tablet or accessory becomes faulty within the warranty time period, you can arrange to return it. Please see below for more information.

Online purchases:

Connect with our customer support team by clicking the Chat button on this screen.

In-store purchases:

If you bought your device from a Vodafone or Vodafone franchisee store, please return it to the same store with proof or purchase.

See here for our store opening hours.