If you have joined Vodafone from another network and chose to keep your existing mobile number, wait for your service to drop from your old network provider.

Your number is then free to port and you will be able to use your phone on the Vodafone network.

If you have ordered a SIM with a new mobile number, simply insert the SIM card into your phone. Your new number will be live within two hours.

If you are a Pay as you go customer, when you insert your SIM card and turn on your phone, you will receive an SMS message which will include your new phone number details.

Some models of phone may be different in appearance and method to those shown. Specific instructions for a wide range of phones are available on deviceguides.vodafone.ie

You can see your plan details and remaining call, text and data allowances on My Vodafone.

If you haven’t registered yet, you will need to set up a My Vodafone account. Registration is easy. Just follow the steps on screen or check out our handy video guide which will show you the few simple steps it takes to register.

My Vodafone app or online

1. Download the app free from iTunes or Google Play Store or go to My Vodafone.
2. Log in using your username and password
3. You will see your allowance balances at the top of the screen in the 'Usage' section
4. Scroll down to the 'Current plan' section and you'll get information about your plan

If your phone, modem, tablet or accessory becomes faulty within the warranty time period, you can arrange to return it. Please see below for more information.

Online purchases:

Connect with our customer care team by clicking the Chat button on this screen.

In-store purchases:

If you bought your device from a Vodafone or Vodafone franchisee store, please return it to the same store with proof or purchase.

See here for our store opening hours.

Your can check your SIM card number (ICCID) on the SIM card itself. The number will begin with 89353 and contains 19 digits. For example: 89353 XXXXX XXXXX XXXX 

Alternatively, some phones will show you this information in the settings menu:

For iOS

• Go to Settings 
• Scroll down and tap General 
• Tap About 
• Scroll down to ICCID. This is your SIM card number

For Android

• Go to Settings
• Tap About Phone
• Tap Status 
• Tap SIM Card Status
• Scroll down to ICCID. This is your SIM card number

For more information about your SIM see our SIM card and phone unlock FAQs.

You can activate your new SIM card by dialling 1907. You will need your new SIM card number to hand to do this. If you are a Bill pay customer you will also need your self-service PIN to complete this task.

Here's what to do:

1. Dial 1907 from another phone
2. Choose Option 1 for Mobile Services
3. Choose Option 3 for SIM Activation
4. Then Option 1 for SIM Activation
5. Enter your SIM Number (and self-service PIN if required)

If your phone, modem, tablet or accessory becomes faulty within the warranty time period, you can arrange to return it. Please see below for more information.

Online purchases:

Connect with our customer services team by clicking the Chat button on this screen.

In-store purchases:

If you bought your device from a Vodafone or Vodafone franchisee store, please return it to the same store with proof or purchase.

See here for our store opening hours.