New to Vodafone or need to activate a new SIM card?
Welcome! We've got lots of tips to get you started. Please see below.
Keeping your old number
If you have joined Vodafone from another network and chose to keep your existing mobile number, wait for your service to drop from your old network provider.
Your number is then free to port and you will be able to use your phone on the Vodafone network.
A SIM for your new number
If you have ordered a SIM with a new mobile number, simply insert the SIM card into your phone. Your new number will be live within two hours.
If you are a Pay as you go customer, when you insert your SIM card and turn on your phone, you will receive an SMS message which will include your new phone number details.
Fitting your new SIM in to your phone
Some models of phone may be different in appearance and method to those shown. Specific instructions for a wide range of phones are available on deviceguides.vodafone.ie
How do I find out what plan I’m on or what my allowances are?
You can see your plan details and remaining call, text and data allowances on My Vodafone.
If you haven’t registered yet, you will need to set up a My Vodafone account. Registration is easy. Just follow the steps on screen or check out our handy video guide which will show you the few simple steps it takes to register.
You can activate your new SIM card by dialling 1907. You will need your new SIM card number to hand to do this. If you are a Bill pay customer you will also need your self-service PIN to complete this task.
Here's what to do:
Dial 1907 from another phone
Choose Option 1 for Mobile Services
Choose Option 3 for SIM Activation
Then Option 1 for SIM Activation
Enter your SIM Number (and self-service PIN if required)
Returning faulty goods
If your phone, modem, tablet or accessory becomes faulty within the warranty time period, you can arrange to return it. Please see below for more information.
Connect with our customer services team by clicking the Chat button on this screen.
If you bought your device from a Vodafone or Vodafone franchisee store, please return it to the same store with proof or purchase.