Information For Parents
Dual access for parents
If as a parent, you are concerned about your child's mobile phone usage, you can register for dual access to your child's account.
Registering for dual access with Vodafone
In order to register as a parent for dual access to your child's account, your child must be under 18 and be a registered pay as you go customer with Vodafone. You can request registration for dual access from the Vodafone helpdesk by calling:
Bill pay - 1907
Pay as you go - 1747 (from a mobile)
To ensure that this procedure is safe and secure you will have to answer a number of validation questions including the name, address and date of birth registered on your child's account.
On successful completion of these validation steps, Vodafone will issue to the registered address on the child's account, a registration form requesting Dual Access. You will be requested to enter a password on the form, which you as the parent will be able to quote when you contact us in relation to your child's account. The password shouldn't be divulged to anyone, even the child. This form should be completed by both you and your child and returned to Vodafone.
Contacting the helpdesk
Once you are registered for dual access you can contact our helpdesk to request information on usage and services available on your child's account. For example, information can be provided on the date, time and cost of outbound calls, text messages and picture messages. For Vodafone to provide you with any information on the account you will need to be able to quote both of the following: the child's name, address and date of birth registered on your child's account password provided at the time of the dual access registration
Bullying and malicious communications
What are malicious communications?
Unwanted calls or texts can be a cause of stress and anxiety. Anyone can be the victim of harassing, annoying, obscene, abusive or threatening calls or messages. These may include abusive calls, random calls by pranksters, calls at night, frequent pointless calls or those where the caller says nothing, calls from former romantic interests, or calls where some threat is made against you, those with whom you live, or your property.
Under Irish legislation, the sending or making of a threatening, obscene, abusive, offensive, indecent or menacing call is illegal under Section 13 of the Post Office (Amendment) Act 1951 and Section 10 of the Non-Fatal Offences against the person Act 1997.
What can Vodafone do?
Vodafone operates a policy of zero tolerance of bullying and the sending of offensive or abusive text, picture messages or calls. In cases of persistent malicious communications that are causing needless anxiety to you, Vodafone can offer you a change of number free of charge. To do so please contact our helpdesk to request a number change for your account.
The following are some useful tips:
- Do not reply to text or picture messages that you did not want to receive.
- Be careful of who you give your mobile phone number to.
- If you receive abusive messages or calls you should keep a note of the times and dates, save the message to your mobile phone.
- Try not to send messages to someone when you are angry or upset but rather wait till you have calmed down and had time to think.
- If you receive any more abusive or malicious calls or texts, log the number, call time, the date and any other information about the call. You may need this information if needed later for investigation.
- It is important not to engage in conversation or reply to the caller or sender, as this may only encourage more malicious communications.
Mobile phones are valuable items, which unfortunately are sometimes the targets for thieves.
It is important to report your phone as stolen or lost to Vodafone as soon as possible.
How to report your phone stolen or lost
If your phone is stolen or lost, please report it to the Vodafone helpdesk on:
Bill pay - 1907
Pay as you go - 1747 (from a mobile)
Once reported, Vodafone will be able to place a bar on your account to prevent calls being made from your account until you are reissued with a new SIM card.
By quoting your handset IMEI number to us, Vodafone will be able to place a handset EIR bar (Equipment Identity Register bar) on your account. This EIR bar will register your handset on a central barring database called the Central Equipment Identity Register (CEIR), and your handset will not work on any mobile network in Ireland.
When you buy a new mobile phone, make sure to make a note of the IMEI number (to display your IMEI number on your phone, dial *#06# ) and register it with us, so that Vodafone can quickly deactivate the handset on request.
Vodafone Ireland care policy on spam
What is “spam”?
Spam is any unsolicited and generally unwelcome commercial communication used for direct marketing purposes where the sender is not entitled to send the message to you for example where the person who receives the message has no relationship with the sender of the message. In the case of mobile customers, Spam takes the form of unwanted text messages, picture messages and emails.
Most companies or individuals that send Spam are trying to sell something or promote a new product or service. For example, some will announce that you have been lucky enough to win a prize in a competition and that all you need to do is ring a certain number to learn what it is and how to collect it. Sometimes the number in question will be a premium rate number and you will either find that at the end of a long message nothing happens, or that the value of the prize is considerably less than the cost of the call.
Our position on spam
Vodafone stringently guards its customers' personal details and does not share these details with third parties for their marketing purposes. Third parties can obtain your details in a number of ways. For instance, you details may be obtained through using other services they offer or on entry into a quiz or promotion. When your details are obtained it is a legal requirement that you are given the opportunity to opt out of receiving communications. Any subsequent communications should include contact information and details on how to opt out.
The Vodafone spam reporting line
Vodafone hosts a dedicated Spam reporting line where customers can forward suspected Spam texts free of charge. After investigation, we will report cases of suspected Spam to the appropriate authorities such as the Data Protection Commissioner for further investigation.
To report suspected cases of Spam texts please forward the message to 50005.
In addition you should contact the Office of the Data Protection Commissioner to report suspected cases of Spam directly or phonesmart.ie to get further information on all spam SMS*:
|Name||Office of the Data Protection Commissioner (DPC)|
|Address||3rd Floor Block 6
Irish Life Centre
Lower Abbey Street
|Tel||01 874 8544|
|Fax||01 874 5405|
Commission for Communications Regulation
Irish Life Centre
Lower Abbey Street
Illegal images and reporting
If you have any reason to believe that a particular image you have received might be illegal, such as child pornography, you should report it immediately to the Gardai.
The Child Trafficking and Pornography Act 1998 makes it illegal for anyone to produce, forward, publish, send, show or possess any child pornography in Ireland. Illegal images of this nature should be reported to www.hotline.ie. This service is provided by the Internet Service Providers Association of Ireland (ISPAI) for reporting any instances of child pornography on the Internet in a secure and confidential environment.
Internet Service Provider Association of Ireland
Vodafone is a member of the Internet Service Provider Association of Ireland that was formed in January 1998. The ISPAI is the leading industry representative on the Internet Advisory Board (IAB) established by the Government, which maintains a self-regulatory approach to Internet service provision in Ireland.
Members of the ISPAI are bound by a Code of Practice which requires that operators have an acceptable use policy that prohibits customers from sending messages that are likely to cause offence or any other material which is distressing, grossly offensive, indecent, obscene, menacing or in any other way unlawful. In addition, the ISPAI supports and funds the www.hotline.ie reporting line for uncovering illegal child pornography on the Internet.
For further information contact the ISPAI at www.ispai.ie or alternatively:
|Name||Internet Service Providers Association of Ireland Ltd. (ISPAI)|
|Address||Unit 24 Sandyford Office Park
||+353 (0)1 294 5280|
|Fax||+353 (0)1 294 5282|
Hotline.ie reporting service
Launched in November 1999, the hotline.ie service provides an anonymous reporting service to members of the public who accidentally uncover illegal child pornography on the Internet. The www.hotline.ie service is supported and funded by the Internet Service Provider Association of Ireland (www.ispai.ie) who are committed to ensuring that Internet Services are not used to spread illegal child pornography on the Internet.
The www.hotline.ie service is a founding member of the INHOPE Association (www.inhope.org) - Internet Hotline Providers in Europe. The INHOPE Association co-ordinates the activities of the individual hotlines and through regular meetings ensure the extensive sharing of information on the best practices for the operation of an Internet Hotline and tracing of illegal child pornography.
To report suspected cases of child pornography or other forms of illegal material please report it to:
|Tel||+353 (0)1 2945280|
Unit 24 Sandyford Office Park
IBEC Parent’s Guide for Responsible Mobile Phone Use & Code of Practice
IBEC Parent’s Guide for the Responsible and Secure Use of Mobile Phones.
'The Parents’ Guide for the Responsible and Secure Use of Mobile Phones provides information to parents about how mobile phones work, and what they are capable of beyond talk and text (e.g. the internet, photography, live streaming content). The booklet has been compiled by all Irish mobile operators - under the auspices of Telecommunications Industry Ireland.
IBEC Code of Practice Mobile Phones
- Parental controls for minors’ access to mobile services
- Malicious or offensive person to person communications
- Unsolicited commercial communications (spam) Internet access
- Premium rate services
- Garda blocking initiative
The Code represents the minimum common commitment of the mobile industry. Individual operators may introduce additional measures that are consistent with the Code.
Whether you are at home or on the go, Vodafone Secure Net is a unique service that can help provide protection from known viruses and harmful websites for you and your family while browsing the internet.
In addition to this, Secure Net at Home includes parental controls to help you manage digital usage on your terms. It is simple to set up and you don’t need to install any apps or software on your phone.
Find out more about Secure Net.