Your security PIN (formerly known as your Self Service password) will allow us to identify you when your self-care through 1907.  To access and change your PIN, log into My Vodafone online or on the app. Under User settings, select the Security information tab, click edit to enter a new security PIN code.

You can register for My Vodafone online at www.vodafone.ie or download the latest version of the app.  

Yes, your monthly bill will be issued approximately 7 to 10 working days later for all future bills.  Payment due will continue to be 14 calendar days from when your bill is issued.  You will continue to receive your bill notification including outstanding balance and payment date.

Our updated system provides enhanced security on your account. To protect your privacy, the Account Holder is the only person who can access the account and monthly bill.  If you had an alternative contact on your account, you will need to contact us to have this person added as an Authorised Contact.  An Authorised Contact will then have access to your monthly bill, account information and information relating to any end users or additional subscribers sitting on your account. The Authorised Contact will be authorised to make various alterations or administrative changes to your account including adding or removing services and products, which you will remain responsible for. You can allow one authorised contact to have access to your account and they must be over 18 years of age. Please call us at 1907 to arrange or find out more. You can remove an Authorised Contact from your account at any time by notifying us via 1907.

As our updated system provides enhanced security, you will be prompted to change your password for the Vodafone TV Anywhere app. Please ensure your new password is more than eight characters long and contains at least one number, one special character, one upper-case letter and one-lower case letter.

This is only a plan name change on our updated systems. If does not affect plan allowances, costs, or terms and conditions. For more information, please see here.

If you pay your bill by SEPA direct debit, you will notice a change in the ID used by Vodafone on the transaction for the payment from your bank account.  

From your next payment date (detailed on your bill), the Vodafone ID quoted on your bank account will change from IE82SDD305949 to IE57ZZZ301646.

You do not need to take any action. Your SEPA direct debit will continue to be paid as normal.  

For queries, you can call 1907 and speak to a member of the Vodafone team between 9am – 9pm Monday to Friday and 10am – 6pm Saturday and Sunday.