
Complaint escalation
At Vodafone, we are passionate about customer service.
Our top priority is always customer satisfaction. If you feel that we’ve fallen short of this, then we want to know about it. We’ll work with you to put things right and we will always try to use your feedback to improve things where we can.
We are committed to addressing all complaints fully and fairly and in a reasonable timeframe.
Our code of practice does not affect your statutory rights - see here for more