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Calls, texts and voicemail

Voicemail

How do I set up and use voicemail?

Voicemail is automatically set up for you, all you need to dial is 171 to access your messages. All you have to do now is activate your diverts. There are three ways to activate these diverts:

  1. Log on and change your diverts on My Vodafone
  2. By changing some settings on your mobile. View your mobile manual to find out how to do this.
  3. Enter a few network codes into your mobile phone.

Codes for activating diverts:

Divert type Code
Phone switched off/out of coverage (not reachable) **62*(number to divert to)#
Phone busy (busy/no connect) **67*(number to divert to)#
Phone not answered (no reply) **61*(number to divert to)#
At all times (unconditional) **21*(number to divert to)#

Codes for deactivating diverts

Divert type Code
All calls   ##21#
Not answered   ##61#
Mobile turned off   ##62#
Mobile is busy   ##67#

You can also have these codes sent to your mobile by texting the word 'divert' to 51745.

When listening to a Voicemail message, you can use these helpful codes:

  • Press # to skip forward.
  • Press 1 to rewind.
  • Press 2 to pause/start.
  • Press 3 to fast forward.
  • Press 4 to replay.
  • Press 5 for time and date.
  • Press 6 for Instant Callback.
  • Press 7 to delete a message.
  • Press 9 to save a message.
  • Press star (*) to return to main menu.

How do I get my voicemail messages and notifications?

You can choose from two different notification methods, voice call or text message. When abroad there are charges for receiving a voice call notification. However, using text message notification is still free. Change how your notified:

From your mobile

  1. Dial 171
  2. Press 5 for mailbox preferences
  3. Press 1 for message notification
  4. Select the desired notification method

If you're not in one of the countries that support 171 , follow this procedure to get your messages:

From another phone

  1. Dial your mailbox number
  2. Interrupt the greeting by pressing hash (#)
  3. Enter your password followed by hash (#)
  4. Press 5 for mailbox preferences
  5. Press 1 message notification
  6. Select the desired notification method

How do I change my voicemail greeting?

By recording a personal Voicemail greeting, your friends, family and colleagues are more likely to leave messages for you. Record your personal greeting:

From your mobile

  1. Dial 172
  2. Press 1 for full personalised greeting
  3. Record your personal greeting and press hash (#)
  4. Press 2 to save the recording

If you're not in one of the countries that support 171 / 172 , take the following steps to set up your greeting:

From another phone or in a country that doesn't support the 172 shortcode:

  1. Dial your mailbox number
  2. Interrupt the greeting by pressing hash (#)
  3. Enter your password followed by hash (#)
  4. Press 4 for personal options
  5. Press 1 to record a new greeting
  6. Record your greeting and press hash (#)
  7. Press 2 to save the recording

Note: Your personal greeting must be at least 5 seconds long.

How do I use instant call back?

Instant Callback enables you to call anyone who has left you a message, without having to leave the Voicemail menu.

To make an Instant Callback call, just press six while or immediately after listening to the message. There is no extra charge for this service, the call is charged at normal voice rates as if you dialled the number directly.

Calls

How do I bar or unbar calls?

What is call barring?

Call barring lets you control which types of calls your phone will accept, such as:

  • All outgoing calls
  • Outgoing international calls made to numbers outside Ireland
  • All incoming calls when you’re roaming
  • All incoming
  • Incoming calls while roaming

How do I activate/deactivate call barring?

Call barring is activated by a password – this is pre-set to 0000, but you can change it if you wish.

  • To bar outgoing international calls: dial *332* 0000 #
  • To bar all incoming calls when roaming: dial *352* 0000 #
  • To deactivate call barring: dial #330* 0000 #

To change your password

Dial the following codes all in one go - then press send:

  • *03*330*
  • 0000* (or the four digits of your personalised password if you want to change it again)
  • New password *
  • New password #

How do I divert (or forward) my calls to a different number?

What are call diverts?

Call Divert allows you to redirect your calls to your voicemail or any number in the Republic of Ireland. (You can't divert to international numbers.) 

How much do diverts cost?

Diverting to your voicemail is free. Find out what your chargers are on a pay as you go plan or bill pay plan.

How do I set up call diverts?

Online - The easiest way to set up your diverts is in the My Mobile section of My Vodafone
On your mobile - You can also use codes on your mobile to set up diverts. If you want to divert to your voicemail, use your mailbox number. Your mailbox number is your mobile phone prefix followed by the number 5, then the rest of your mobile number. For example, if your mobile number is 0872254661,then your mailbox number is 08752254661.

To set up call diverts to your voicemail check out our online device guides.

Codes for activating diverts:

  • Phone switched off/out of coverage (not reachable)**62*(number to divert to)#
  • Phone busy (busy/no connect)**67*(number to divert to)#
  • Phone not answered (no reply)**61*(number to divert to)#
  • At all times (unconditional)**21*(number to divert to)# 

Codes for deactivating diverts:

  • All calls ##21#
  • Not answered ##61#
  • Mobile turned off ##62#
  • Mobile is busy ##67# 

You can also have these codes sent to your mobile by texting the word 'divert' to 51745. 

Changing your ring time before a call diverts

You can change your ringing time on your phone from 5 seconds up to 30 seconds (20 seconds in the default). 
On your mobile:

1. Type **61*(number to divert to)**(ringing duration in seconds)# 
2. Press Call or Send.

For example, if you wanted to divert to 0871234567 after 30 seconds (the maximum time) you would key in **61*0871234567**30#. 
To divert to your Voicemail for free you would divert to your mobile number with a 5 between the third and fourth digits. For example, **61*08751234567**30#.

How can I add, remove or change my directory details?

You can log on & add or change your Directory Enquiries details in My Vodafone.

Please contact us if you would like to remove any of your details from Directory Enquiries.

My call diverts aren't working

If your call diverts aren't working, here are a few things you can check:

  • Make sure you're trying to divert to a valid number. To divert to your voicemail, use your mobile number with a 5 between the third and fourth digits. For example, if your mobile number was 0871234567, then your mailbox number would be 08751234567
  • If you're diverting to your voicemail, dial 171 and make sure your mailbox isn't full (press 7 while listening to a message to delete).
  • If you were using codes to change your diverts, make sure you typed in the code correctly.
  • If you're Pay as you go you must have at least 15c credit.

You can check and change your diverts anytime in the My Mobile section of My Vodafone

For more information on using your phone check your device guide packed with everything you need.

How do I extend the ringing time on my phone?

You can change the length of your ringing tone by typing the below code into your phone.

**61*(mailbox number)**(number of seconds you want it to ring for)# send

You can choose between 5 and 30 seconds. The standard ringing time is 15 seconds.

If you don't know your mailbox number it's just your normal mobile number with '5' added after the prefix. For example, 087 5 1234567.

What is HD voice?

HD Voice gives you crystal clear high definition calls without the background noise. Calls are more natural and it's easier to hear and be heard. It means you can have private conversations in public places without the need to shout to be heard. It's as if the person is actually in the room with you!

How much does HD Voice cost?

Nothing – HD Voice is free to all Vodafone customers.

HD Voice is available on selected phones:

Browse pay as you go phones

Browse bill pay phones

Texts

How do I stop getting charged for receiving texts?

What are Premium Texts?

Premium texts (or Premium SMS) are a paid service that you subscribe to so you can receive regular updates or messages to your phone. For example, you might receive:

  • game downloads
  • ringtones
  • sports results

How do I stop receiving these texts?

The quickest way is to reply to the premium text message with the word STOP. This should unsubscribe you from the service. If you're not sure who exactly is sending you the premium texts, you can do a short code search on ComReg's website. As long as you have the 5 digit number (53XXX) you can find out the service provider name and contact details. The ComReg Phonesmart website also gives more details on how to unsubscribe from a premium service.

What about text alerts?

Text alerts are a similar type of subscription text service that Vodafone offers. Vodafone has a wide range of text alerts you can subscribe to. For a complete list and to subscribe or unsubscribe with ease, register with My Vodafone and update your contact options. You can subscribe and unsubscribe to text alerts within My Vodafone.

How do I unsubscribe from Vodafone marketing lists?

Getting too many marketing communications from us?

That’s no problem – you can change how you’d like to be contacted – if at all – anytime you like, right here on My Vodafone.

Or you can call Freefone 1800 200 234 from your mobile.

Changing options over the phone

When you call 1800 200 234 you’ll hear a menu of these options:

  • Text messages
  • Picture messages
  • Emails
  • Direct mail and magazines
  • Market research
  • Marketing and customer service calls

To opt out of each contact type, press 1
To confirm or opt in, press # 
Note: You must have Caller Display activated to change your options over the phone.

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