An eSIM or ‘embedded SIM’, is a small chip that is comes pre-installed on compatible devices.

During setup, your eSIM profile is activated on your phone by connecting to the internet and following the instructions set out below .

Please follow the steps below. 

For Android devices:

• Select 'Settings'
• Then 'Connections'
• Next tap 'Mobile Network', then 'Advanced'
• Select 'Mobile Service Provider' (or SIM card Manager)
• Select the eSIM profile you want to erase
• Tap 'Remove'
• Confirm your choice by clicking 'Remove' once again
• Your eSIM profile is now erased
  

For Apple devices:

• Go to 'Settings'
• Tap either 'Cellular' or 'Mobile Data'
• Tap the plan you want to erase
• Tap 'Remove Cellular Plan'
• Your eSIM profile is now erased
  

As instructions may differ depending on your device, you may need to check the manufacturer's guide for more help.

We do not currently offer eSIM for wearable devices such as smart watches.

Yes, eSIM will work the same as a physical SIM while roaming.

Yes, provided that your device is unlocked.

Yes, the eSIM will have an allocated mobile number and will be visible online via My Vodafone or located on any documentation you would have received from Vodafone.

You can contact us through the Chat button on this screen, or call into a store, where we can deactivate your eSIM profile and set you up with a new one. 

Once your device is dual SIM capable and eSIM compatible you can have a physical SIM and multiple eSIM. You cannot have two eSIM profiles active at the same time, but you can have a physical SIM and an eSIM active together.