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eSIM Support FAQs on Vodafone IE

eSIM Support FAQs

What’s an eSIM?

An eSIM or ‘embedded SIM’, is a small chip that is comes pre-installed on compatible devices.

During setup, your eSIM profile is activated on your phone by connecting to the internet and following the instructions set out below .

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How do I remove an eSIM profile from my device?

Please follow the steps below. 

For Android devices:

  • Select 'Settings'
  • Then 'Connections'
  • Next tap 'Mobile Network', then 'Advanced'
  • Select 'Mobile Service Provider' (or SIM card Manager)
  • Select the eSIM profile you want to erase
  • Tap 'Remove'
  • Confirm your choice by clicking 'Remove' once again
  • Your eSIM profile is now erased

For Apple devices:

  • Go to 'Settings'
  • Tap either 'Cellular' or 'Mobile Data'
  • Tap the plan you want to erase
  • Tap 'Remove Cellular Plan'
  • Your eSIM profile is now erased

As instructions may differ depending on your device, you may need to check the manufacturer's guide for more help.

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Can I use my eSIM capable wearable device on the Vodafone network?

We do not currently offer eSIM for wearable devices such as smart watches.
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Can I use eSIM while roaming?

Yes, eSIM will work the same as a physical SIM while roaming.
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Can I add an international number to my eSIM profile?

Yes, provided that your device is unlocked.
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Does an eSIM profile have a mobile number and if so, where can I locate it?

Yes, the eSIM will have an allocated mobile number and will be visible online via My Vodafone or located on any documentation you would have received from Vodafone.
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What do I do if I have lost my eSIM enabled phone?

You can contact us through the Chat button on this screen, or call into a store, where we can deactivate your eSIM profile and set you up with a new one. 
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Can I have multiple SIMs on my device?

Once your device is dual SIM capable and eSIM compatible you can have a physical SIM and multiple eSIM. You cannot have two eSIM profiles active at the same time, but you can have a physical SIM and an eSIM active together.
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