Skip to content

eSIM Support FAQs on Vodafone IE

eSIM Support FAQs

What’s an eSIM?

An eSIM or ‘embedded SIM’, is a small chip that is comes pre-installed on compatible devices.

During setup, your eSIM profile is activated on your phone by connecting to the internet and following the instructions set out below .

{{feedbackMessage}}

How do I remove an eSIM profile from my device?

Please follow the steps below. 

For Android devices:

  • Select 'Settings'
  • Then 'Connections'
  • Next tap 'Mobile Network', then 'Advanced'
  • Select 'Mobile Service Provider' (or SIM card Manager)
  • Select the eSIM profile you want to erase
  • Tap 'Remove'
  • Confirm your choice by clicking 'Remove' once again
  • Your eSIM profile is now erased

For Apple devices:

  • Go to 'Settings'
  • Tap either 'Cellular' or 'Mobile Data'
  • Tap the plan you want to erase
  • Tap 'Remove Cellular Plan'
  • Your eSIM profile is now erased

As instructions may differ depending on your device, you may need to check the manufacturer's guide for more help.

{{feedbackMessage}}

Can I use my eSIM capable wearable device on the Vodafone network?

We do not currently offer eSIM for wearable devices such as smart watches.
{{feedbackMessage}}

Can I use eSIM while roaming?

Yes, eSIM will work the same as a physical SIM while roaming.
{{feedbackMessage}}

Can I add an international number to my eSIM profile?

Yes, provided that your device is unlocked.
{{feedbackMessage}}

Does an eSIM profile have a mobile number and if so, where can I locate it?

Yes, the eSIM will have an allocated mobile number and will be visible online via My Vodafone or located on any documentation you would have received from Vodafone.
{{feedbackMessage}}

What do I do if I have lost my eSIM enabled phone?

You can contact us through the Chat button on this screen, or call into a store, where we can deactivate your eSIM profile and set you up with a new one. 
{{feedbackMessage}}

Can I have multiple SIMs on my device?

Once your device is dual SIM capable and eSIM compatible you can have a physical SIM and multiple eSIM. You cannot have two eSIM profiles active at the same time, but you can have a physical SIM and an eSIM active together.
{{feedbackMessage}}
Close message
    5G Created with Sketch. add-ons-boosts-mid icon-app-store basket-change bill-or-report-mid bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block bonus broadband-dark broadband-icon broadband-light broadband-or-wifi-mid broadband-or-wifi-1 broadband bundles-mid business Calendar Created with Sketch. calendar Icons+Indicators / System-Icons / landline_or_call / #333333 Created with Sketch. call Calls Created with Sketch. camera case-study-mid cases chart-line-mid chat-mid chevron-down chevron-left chevron-right chevron-up close-small close collections comment-mid community-or-foundation-mid community completed-mid connected-devices-mid contract converged-proposition-mid Data Created with Sketch. Icons+Indicators / System-Icons / data / #333333 Created with Sketch. data-mid data deals-mid delivery dislike document-mid Download edit engineer-mid error-circle eSim data eye facebook filters fixed-line-mid generic-tariff-plan-mid Gift Icon go help-mid home-mid landline-or-call-mid letters like mail-new-mid menu message minutes-sms-mid mobile mobile-mid mobile my-vodafone-or-my-profile-mid my-vodafone need-help-mid network-signal-mid orders payg-mid payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment-mid photos placeholder play-store play plus reload report return-product-mid roaming-mid roaming search security-mid settings-mid roaming shopping-trolley-mid shopping Sim card sim-mid sim-swap-mid sim Icons+Indicators / System-Icons / sms / #333333 Created with Sketch. sms-or-text-mid sms-text-mid spinner squares technology squares three-points tick-simple tick-simple info-circle top-up-2021 top-up-icon top-up-mid travellers-info-mid roaming tv-mid block twitter upgrade-mid value vf-tv-icon vodafone-store-mid vodafone voice-of-vodafone-alerts-mid warning-mid world
    Processing ...
    Please wait.

    About seconds remaining...

    Close dialog
    Skip to content

    Set your password for My Vodafone

    Close dialog
    Skip to content
    Close dialog
    Skip to content
    Close dialog
    Skip to content