Forgot your password?
Choose reset password — it only takes a minute.

Tip: We’ll send a security code to your phone or email, so keep it nearby.

Didn’t get the code?

Check that your contact details are up to date. If you still need help, chat with TOBi — our virtual assistant is available 24/7.

There could be a few reasons why you can't access your My Vodafone account. Read through the list of common problems, and you should be back on track quickly:

My Vodafone is down for maintenance

During scheduled maintenance you won't be able to access My Vodafone services. We try to keep all downtime to off peak hours so that it doesn't impact your online experience.

Forgot your password?

Make sure that you are entering the correct password and that CAPS locks is turned off. If you enter the incorrect password 5 times your My Vodafone account will be locked for 30 minutes.

You can always reset your password if you've forgotten it.

Have you topped up?

If you are a Pay as you go customer and haven't topped up within 6 months your My Vodafone account will become inactive, and you'll see an error message. Simply top up your mobile, and you can access your account again.

Your account is locked

When you enter the incorrect password 5 times your account will be locked to protect you from potential fraud. You can try login again after 30 minutes. If you are still having issues, please chat with Tobi

The My Vodafone app puts control in your hands. Keep track of your account with a view of your remaining calls, texts and data balance as well as a view of your usage history. Pay as you go customers can check their credit, purchase add ons and manage their top up offer all in one place. While Bill pay customers can check their previous bills, monitor their current bill cost and purchase add ons all in just a few taps. We’ve also got webtexts and Vodafone Chat to give you the support you need, when you need it.

To access the app using your iPhone or Android phone do the following:

1. Open the app
2. Enter your mobile number & My Vodafone password.
   
3. Wait for app to load your details.

Downloading any app from the Internet will use a small amount of data from your bundle but once this is completed you can use it for free on the Vodafone network. If you experience any difficulties using the app, please connect with Tobi

Anyone with an iPhone or Android smartphone can get the My Vodafone App.

Download the app FREE from iTunes or the Google Play Store.

Bill pay and Pay as you go customers can use the app to see their account details and usage information. If you’re a corporate or business customer you may not be able to access all features in the app.

Bill pay data information is available in real time, while calls and minutes will be updated between 24 and 48 hours. If you've been abroad and roaming with your phone, any transactions such as calls or texts may take longer to appear on your bill and usage details.

To see the date for your latest information tap My Usage > Current Bill Cost > under the red “Current Bill Cost” title you will see the information ‘accurate as of’ date, here you will also be able to see when your usage allowance details are due to update.

Pay as you go usage details contains a date stamp so that you know when it was last reset, all information should update every 20 minutes, except a top up which may take up to 24 hours to show. Remaining allowances information should update every 20 minutes but can take up to 24 hours to update, tap the dial on the home screen for more information on reset time and expiry dates.

Don't panic, we've got some helpful tips to get the My Vodafone app back up and running.

1. The app won't work on my smartphone - The My Vodafone app works with all iPhone models and a number of Android phones. If you are having trouble downloading, please contact either iTunes or the Google Play Store.
2. Every time I log in there's a 'Try again' message - If you are using the app in the evening there can be lots of other users trying to access the system. Sometimes it can take time to collect all your account information and this can cause the app to time out. If you press the 'Try again' button it will attempt to log you in again, so you can view your latest usage.
3. Can I see the data I have used? - If you have a data add on you will be able to monitor your usage and see how much you have left. Both Bill pay and Pay as you Go customers can view their remaining allowance from the home screen. Learn more about our value data plans.