See FAQs below related to the TV Apps on Vodafone TV PLAY. Please note: If you're seeing an on-screen error message on any of the TV apps, please head to the NOW TV, Netflix, Disney+, Prime Video, RTÉ Player TG4 Player or Virgin Media Player help centres.
NOW TV
Where can I find the bill for my NOW TV membership?
Where do I find Now TV?
Go to the “Apps” section of your TV box.
You can also use voice search or text search to launch the app.
If I watch NOW TV on my Vodafone box, will this come out of my Vodafone bill?
How do I activate and use my NOW TV Membership Pass?
- Go to the “My Subscriptions” section of “My TV Zone”
- Select your NOW membership icon, scan the QR code, or alternatively enter your phone number to receive a link to the NOW TV Welcome page.
- Follow the instructions to register or sign in on your existing NOW account.
- After completing the instructions, return to the ‘My TV Zone’ to see the activation success.
- Launch the NOW app in the apps section of your Vodafone TV PLAY and enter your NOW login information.
What’s the difference between purchasing a NOW membership pass in a Vodafone Broadband & TV bundle and on their own?
Hard-Bundles: We have two hard bundled NOW membership passes that are built into your broadband & TV plan – NOW Entertainment & NOW Sports.
The bundles allow you to get the NOW membership pass at a reduced price. Hard-bundled NOW membership passes are subject to a 12-month contract period. They are charged to your monthly Vodafone bill.
Standalone Passes: We have six NOW standalone membership passes available to customers on any of our Vodafone TV PLAY packages.
A customer can add or remove standalone membership passes at any time. They are charged to your monthly Vodafone bill.
I already have a NOW TV subscription; can I use watch this on my Vodafone TV PLAY box?
I already have a NOW subscription, what happens when I purchase a NOW Membership Pass with Vodafone?
How do I add a new NOW TV Membership?
To add further NOW Memberships on top of your bundle:
Step 1:
Go to the Apps menu of your Vodafone TV box, open My TV Zone and select the NOW Membership of your choice, then they'll be added to your Vodafone bill..
Step 2:
Open the NOW app and start streaming straight away.
Note: You'll only be able to add monthly memberships via My TV Zone. Sports and Sports Extra day memberships are not available.
What is my "Purchase PIN"
When purchasing additional memberships in the My TV Zone, you will need to enter a PIN code. This is your Purchase PIN code.
It is the same PIN as the Parental PIN.
The default PIN is 1111.
This setting is On by default but if you want to disable the PIN, go to: Settings > Parental Control > Purchase Pin
What standalone NOW TV passes can I purchase on my set top box?
You can add any of the following NOW Standalone Memberships straight from your Vodafone TV PLAY. Head to the My TV Zone App and select 'Subscriptions'.
There, you can select any of the NOW Memberships which can be added to your monthly bill immediately.:
- NOW Boost
- NOW Cinema
- NOW Entertainment
- NOW Hayu
- NOW Sport
- NOW Sport Extra
Once the Membership is confirmed, you can begin to stream instantly on the NOW app.
Where is the NOW Entertainment or Sports bundle that I added to my bill?
If you added a NOW Entertainment or Sports bundle to your bill, make sure you activate your subscription in the My TV Zone and follow the on-screen instructions.
Once activated, sign in on the NOW App and start streaming.
Why can’t I add more NOW memberships in the My TV Zone straight away?
There’s a cool down period of up to five minutes when adding additional NOW passes in the My TV Zone after you activate your first NOW membership.
Once 5 minutes has passed, the additional Memberships should appear in the My TV Zone which are available to add to your bill.
Netflix
Where do I find Netflix?
Click the “Netflix” button on your remote or go to the “Apps” section of your TV box.
You can also use voice search or text search to launch the app.
If I watch Netflix on my Vodafone box, will this come out of my Vodafone bill?
Do I need to cancel my old Netflix subscription to watch it on my new TV box?
How do I find shows on Netflix?
From the Netflix homepage, you can find a wide range of shows, movies and documentaries, including Netflix recommendations, new releases, trending and popular content, and more.
Netflix gives you personalised recommendations, so the more you watch, the more accurate your recommendations will become. You can also thumbs up or thumbs down shows or movies once you’ve finished watching to help Netflix learn what you like.
Can I watch Netflix in 4K ULTRA HD?
How do I change my Netflix email or password?
Change your email address or password
If you want to update the email address linked to your Netflix account, you can do so online.
Please note: You can only change your account email or password through Netflix's help centre and by signing into your account.
- Sign into Netflix.
- Hover over your profile icon in the top right-hand corner.
- Select Account.
- Select Change email or Change password.
- Enter your new email/password.
Forgotten email address or password
If you don't know your Netflix email address or password:
- Go to the Netflix help centre.
- Select Get help signing in.
- Follow the on-screen instructions to either reset your email address or reset your password.
You can also reset your password directly from the Vodafone TV PLAY box:
- Select the Netflix app.
- Select Sign in.
- Scroll down to Forgot Password?
- Confirm the email address, select Next and follow the instructions.
Does Netflix have Audio Description?
Audio Description is available for most Netflix original titles, as well as select other movies and TV shows.
For a full list of titles with AD go to netflix.com/browse/audio-description. Some TV shows might not have AD available for all seasons or episodes.
How do I turn on subtitles on Netflix?
Disney+
Where do I find Disney+?
Click the “Disney+” button on your remote or go to the “Apps” section of your TV box.
You can also use voice search or text search to launch the app.
If I watch Disney+ on my Vodafone box, will this come out of my Vodafone bill?
Do I need to cancel my old Disney+ subscription to watch it on my new TV box?
Need more help?
Please visit the Disney+ help centre for any further help.
If you’re seeing an error message, see Disney+ error codes.
Prime Video
Where do I find Prime Video?
Click the “Prime Video” button on your remote or go to the “Apps” section of your TV box.
You can also use voice search or text search to launch the app.
