Equipment returns

How can I return my old Vodafone TV box?

Your TV bills for the past 12 months are stored in your My Vodafone account. 

Setting up or changing your direct debit is now easier than ever – just a few clicks away, and you’re done. If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

Please have your IBAN (International Bank Account Number) or card details to hand.

My Vodafone app

  1. Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
  2. Tap 'Account' at the bottom-left of the screen
  3. Select 'Settings'
  4. Next tap 'Payment method'
  5. Enter the payment details you want to use
  6. Tap 'Use Direct Debit'

My Vodafone online

  1. Log on to My Vodafone
  2. Select 'My settings' from the menu on the top-right of the screen (this looks like a person)
  3. Click 'Account settings'
  4. Next click 'Payment method'
  5. Enter the payment details you want to use
  6. Press 'Save'

How can I set up a foreign bank account for direct debit?

In order to set up a foreign bank account (such as Revolut or N26), you must visit one of our Retail Stores

Please bring photo ID and a Euro currency bank statement, dated within the last 3 months, from a Euro Zone bank account that accepts direct debits. 

Please note this cannot be done via Chat or contact centre channels.

{{feedbackMessage}}
Close message
    5GCreated with Sketch. add-icon add-ons-boosts-midalways-connected icon-app-storeauto-top-up basket-changebill-or-report-midbill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1bintoaster-black block-system blockbonusbroadband-darkbroadband-iconbroadband-lightbroadband-new broadband-or-wifi 1 broadband-or-wifi-midbroadband bundles-midbusinessCalendarCreated with Sketch. calendarIcons+Indicators / System-Icons / landline_or_call / #333333Created with Sketch. callCallsCreated with Sketch. cameracarer-system case-study-midcaseschart-line-midchat-midchevron-down-system chevron-downchevron-left chevron-rightchevron-up-system chevron-upchromecast clock-new clock-or-timedclock close-smallclosecollectionscomment-midcommunity-or-foundation-midcommunitycompleted-midconnected-devices-midconsultant contractconverged-proposition-midDataCreated with Sketch. Icons+Indicators / System-Icons / data / #333333Created with Sketch. data-middatadeals-middelete-bin delete-icondelivery deliveryNew device dislike document-middownload-bicolor Downloadedit-icon editengineer-miderror-circle-system-red error-circle-system error-circleeSim data eyefacebookfilters fixed-line-midgame-console generic-tariff-plan-midGift Icon Gift gogreen-tick help-midhidden-password home-midhome-phone info-circle-grey info-circle international-system landline-or-call-midletterslike lock-sslmail-new-midmenumessageminutes-sms-midmobilemobile-midmobile-vtv mobilemy-vodafone-or-my-profile-midmy-vodafoneneed-help-midnetwork-signal-midnotification-new object-type-default onenumberorderspayg-midpayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836payment-midphone-mini-icon photosplaceholderplay-circle play-storeplayplus-new plusportals-for-videos reloadreportreturn-product-midroaming-midroamingsearch-system searchsecurity-midsettings-bicolor settings-midroaming shopping-trolley-midshoppingsign-up-icon Sim card sim-midsim-swap-midsimIcons+Indicators / System-Icons / sms / #333333Created with Sketch. sms-or-text-midsms-text-mid spinnersquaresssl-lock step-1 step-2 step-3 super-wifi-selected super-wifi-un-selected superwifi sync tablet technologysquares theft-system three-points Tick-icontick-simpletick-outline-system tick-outline tick-simpletick-thankyou-pageinfo-circle top-up-2021top-up-icontop-up-midtopup travellers-info-midroaming tv-midtv-new tv-vtv block twitterup-arrow upgrade-midv-sim-and-device valuevf-tv-iconvisible-password vodafone-business-inverse vodafonevodafone-store-midvodafone-tv vodafone voice-of-vodafone-alerts-midVTV warning-midwarning-orange warning-red warning-system watch-tick watch-with-tick watch web-protection-red web-protection