TV troubleshooting

How do I adjust the resolution and picture format on my Vodafone TV?

To adjust the resolution please go to Menu / Settings / Television / Screen Aspect Ratio. You may choose and text the correct aspect ratio.

As a general rule of thumb the 4:3 and widescreen choices are usually best for when connected to your TV via SCART cable. 720p and 1080i are usually best when connected via HDMI.

{{feedbackMessage}}

How do I turn on/off my Vodafone TV PLAY set top box?

To turn on your Vodafone TV set top box you will need your Vodafone TV remote. Press the power button on the top of the remote to switch the Vodafone TV set top box on and off.
{{feedbackMessage}}

I'm having issues with my recordings

It sounds simple but it can genuinely fix some issues - If the main TV Box has not had a reset or a power-down in some time it can have an effect on some features, including ensuring your recordings are working correctly.
{{feedbackMessage}}

Has the programme that did not record been correctly set up for series record?

Check your scheduled viewing list and ensure the TV show you wanted to record is listed. Or if the TV show is currently on, it should have this recording symbol on it for season record.

If you are still having issues recording TV shows after these checks, please contact us on our Support page.

{{feedbackMessage}}

How do I access my recordings?

Go to the “My TV” section scroll down to access recordings or press the 'Recordings' button on the remote.
{{feedbackMessage}}

How do I restore factory settings on my Vodafone TV PLAY set top box?

Warning! Performing a factory restore will delete all recordings, scheduled recordings, profiles and user preferences. This action should not be taken unless completely necessary or advised by a qualified Vodafone Support engineer. To perform a factory reset (aka disaster recovery) please perform the following:

Press the Reset button at the back of the Vodafone TV PLAY set top box for five seconds until instructions appear on the screen.

{{feedbackMessage}}
Close message
    5GCreated with Sketch. add-icon add-ons-boosts-midalways-connected icon-app-storeauto-top-up basket-changebill-or-report-midbill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1bintoaster-black block-system blockbonusbroadband-darkbroadband-iconbroadband-lightbroadband-new broadband-or-wifi 1 broadband-or-wifi-midbroadband bundles-midbusinessCalendarCreated with Sketch. calendarIcons+Indicators / System-Icons / landline_or_call / #333333Created with Sketch. callCallsCreated with Sketch. cameracarer-system case-study-midcaseschart-line-midchat-midchevron-down-system chevron-downchevron-left chevron-rightchevron-up-system chevron-upchromecast clock-new clock-or-timedclock close-smallclosecollectionscomment-midcommunity-or-foundation-midcommunitycompleted-midconnected-devices-midconsultant contractconverged-proposition-midDataCreated with Sketch. Icons+Indicators / System-Icons / data / #333333Created with Sketch. data-middatadeals-middelete-bin delete-icondelivery deliveryNew device dislike document-middownload-bicolor Downloadedit-icon editengineer-miderror-circle-system-red error-circle-system error-circleeSim data eyefacebookfilters fixed-line-midgame-console generic-tariff-plan-midGift Icon Gift gogreen-tick help-midhome-midhome-phone international-system landline-or-call-midletterslike lock-sslmail-new-midmenumessageminutes-sms-midmobilemobile-midmobile-vtv mobilemy-vodafone-or-my-profile-midmy-vodafoneneed-help-midnetwork-signal-midnotification-new object-type-default onenumberordersoutofcompany payg-midpayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836payment-midphone-mini-icon photosplaceholderplay-circle play-storeplayplus-new plusportals-for-videos reloadreportreturn-product-midroaming-midroamingsearch-system searchsecurity-midsettings-bicolor settings-midroaming shopping-trolley-midshoppingsign-up-icon Sim card sim-midsim-swap-midsimIcons+Indicators / System-Icons / sms / #333333Created with Sketch. sms-or-text-midsms-text-mid spinnersquaresssl-lock step-1 step-2 step-3 super-wifi-selected super-wifi-un-selected superwifi tablet technologysquares theft-system three-points Tick-icontick-simpletick-outline-system tick-simpletick-thankyou-pageinfo-circle top-up-2021top-up-icontop-up-midtopup tothiscompany travellers-info-midroaming tv-midtv-new tv-vtv block twitterup-arrow upgrade-midv-sim-and-device valuevf-tv-iconvodafone-business-inverse vodafonevodafone-store-midvodafone voice-of-vodafone-alerts-midVTV warning-midwarning-system watch-tick watch-with-tick watch withinthiscompany worldX-icon
    Processing ...
    Please wait.

    About seconds remaining...

    Close dialog
    Skip to content

    Set your password for My Vodafone

    Close dialog
    Skip to content
    Close dialog
    Skip to content
    Close dialog
    Skip to content