TV troubleshooting

How do I adjust the resolution and picture format on my Vodafone TV?

To adjust the resolution please go to Menu / Settings / Television / Screen Aspect Ratio. You may choose and text the correct aspect ratio.

As a general rule of thumb the 4:3 and widescreen choices are usually best for when connected to your TV via SCART cable. 720p and 1080i are usually best when connected via HDMI.

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How do I turn on/off my Vodafone TV PLAY set top box?

To turn on your Vodafone TV set top box you will need your Vodafone TV remote. Press the power button on the top of the remote to switch the Vodafone TV set top box on and off.
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I'm having issues with my recordings

It sounds simple but it can genuinely fix some issues - If the main TV Box has not had a reset or a power-down in some time it can have an effect on some features, including ensuring your recordings are working correctly.
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Has the programme that did not record been correctly set up for series record?

Check your scheduled viewing list and ensure the TV show you wanted to record is listed. Or if the TV show is currently on, it should have this recording symbol on it for season record.

If you are still having issues recording TV shows after these checks, please contact us on our Support page.

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How do I access my recordings?

Go to the “My TV” section scroll down to access recordings or press the 'Recordings' button on the remote.
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How do I restore factory settings on my Vodafone TV PLAY set top box?

Warning! Performing a factory restore will delete all recordings, scheduled recordings, profiles and user preferences. This action should not be taken unless completely necessary or advised by a qualified Vodafone Support engineer. To perform a factory reset (aka disaster recovery) please perform the following:

Press the Reset button at the back of the Vodafone TV PLAY set top box for five seconds until instructions appear on the screen.

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