The HR department is made up of various teams covering a multitude of employee needs such as;

• Learning and Development, 
• Internal Communications, 
• HR Services, 
• Employer Branding, 
• Talent and Development, 
• Recruitment, 
• Diversity and Inclusion, 
• Health and Safety, 
• Property and Facilities, 
• Reward and Payroll.

HR touches all parts of the business as it supports and drives the company both internally and externally in making Vodafone Ireland a great place to work. HR has worked on ground-breaking policies such as our LGBTQ+ and Domestic Violence policies which are award winning and unique ensuring that all employees can bring their full selves to work every day.

The Finance business unit is responsible for protecting the financial integrity of the company whilst also driving optimum business performance. This is done by ensuring that all the financial obligations of the company including proper financial reporting, tax compliance, audit, billing and regulatory rules are complied with.  

On the other hand, the Finance BU works in partnership with the rest of the business to ensure that business performance is optimised through delivering revenue growth whilst also ensuring that the business is operating in a lean and efficient manner. The budgeting process and the business partner model that Finance operates delivers on these key goals

Commercial Operations is responsible for ensuring our customers receive exceptional support in relation to any queries they may have about their Vodafone products & services.

This is done through creating the very best customer experience through designing simple customer journeys & processes across all customer facing channels and also through ensuring that our contact centre agents have all they need to be able to resolve customers’ queries first time, every time.

Commercial Operations also act as the voice of the customer, ensuring that customer feedback on our products & services is captured and shared with the business in order to continually improve the customer experience.

Vodafone Business is responsible for marketing, selling, building and delivering solutions to our business customers. Our business customers can range from Small, Medium Businesses to Large Enterprise customers and the Public Sector. We scale the complexity of our products to suit our customer’s need.

Vodafone Business has a range of roles from; Sales and Delivery, Account Management and Solution Design. The products that we offer our customers can be; Fixed and Mobile, Cloud and Hosting, Fixed Data and Voice as well as Wide Area Network solutions.

We support our customers by offering them solutions to meet their business needs.

The Strategy & External Affairs Business Unit maintain Vodafone’s reputation by promoting the work Vodafone does and act as guardians of the reputation and commercial interests of Vodafone, putting the customer at the core of everything we do. We aim to shape the direction of a purpose led Vodafone, maintaining its reputation by shaping policy, embedding risk management, privacy, security and compliance frameworks, managing corporate affairs, legal and regulatory requirements and driving foundation and sustainability activities.

The business unit is made up of Legal, Regulation, Foundation and Sustainability, Wholesale & Corporate Development, Corporate Affairs, Privacy and Corporate Security, Risk and Compliance.

The Consumer Business Unit is responsible for 1.6m customers across Ireland, delivering 570m revenue for the business. At a high level, the team are responsible for; driving a deep understanding of our customer’s current and future connectivity needs, creating products and services which help our customers get the most out of their digital lives, the channels which they choose they to buy from us in, ensuring the have a great experience once they join our network and building an emotional connection with Irish consumers through our brand.

The business unit is made up of Marketing, Brand, Sponsorship, Sales, CVM, Devices, Digital Operations and Product and Services.

The Technology department is responsible for the network, IT infrastructure and services which supports out mobile and fixed services. The teams range from networks, IT, performance governance and demand and Technology operations.

The network team cover the physical network of mobile and fixed including site planning, maintenance and network projects that offer services to our customers including 5G and our award winning Broadband.

IT infrastructure and services are responsible for the platforms and applications that our customers use and also for the maintenance and delivering all the services. Ranging from billing and customer care front end platform. They also deliver projects throughout the year to support new capabilities and our strategy especially around digital with a focus on convergence.

Technology Operations ensures all services and networks are running at their optimum capacity. They also support customer care desks and field teams and work with our vendors

The Performance and Governance Demand team cover how we are performing against our KPIs and govern the architecture and processes. This can relate to a range of aspects from engineering to project management and big data.