How to submit a complaint:

Our service teams are best positioned to help you and should be the first people you contact by clicking the Chat button on this screen.  See customer care contact details here.

If after speaking to the manager, you still feel that we have not dealt with your complaint appropriately or you wish to appeal a decision made by the Team Leader/Manager, please ask for a complaints reference number to be used when submitting the complaints/appeal form on the link below.

This will then be reviewed by our Customer Advocacy Department who will review your complaint and contact you on or before the next working day