I have ported off the Vodafone network, how can I retrieve my remaining credit?
I have ported off the Vodafone network, how can I retrieve my remaining credit?
You can contact Vodafone through any of our channels listed below and request for any remaining credit to be issued to you through EFT.
- Connect with our live chat team by clicking the Chat button on this link. Or, you can call our customer care team on the numbers below:
- From Vodafone phones:Â 1747Â (free)
- From abroad (Vodafone mobile only):Â +35312038232Â (normal rates)
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How long will it take to issue the refund?
How long will it take to issue the refund?
Once requested the refund will take approx. 5 to 10 working days to appear in your account.
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Will I be charged a fee for requesting the refund?
Will I be charged a fee for requesting the refund?
While an administrative fee may be charged in the future, Vodafone will not be charging customers a fee at this time.
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Will my bonus credit be refunded?
Will my bonus credit be refunded?
Bonus credit provided as part of a promotional offer has no cash value and cannot be redeemed for cash.
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