Sure Signal
What is a Sure Signal?
A Sure Signal is a device that connects to a customer’s home broadband and can be used to improve indoor mobile network experience.
Vodafone no longer sells new Sure Signal devices. Existing customers with installed devices can continue to use their device and receive support.
Where can I buy a Sure Signal?
I am having problems with indoor coverage in my home or office.
How do I update the list of registered phone numbers on my Sure Signal?
To add or change the numbers on your Sure Signal email ssieprov@vodafone.com
You will need to include your
- Full name
- Your mobile number
- Your Sure Signal 11 digit serial number (located at the back of the device)
- Your list of mobile numbers: include you own mobile number and up to 9 additional Vodafone numbers
Please note that this request will replace your current list. Please ensure you list ALL the numbers - including those already registered previously.
How do I order a replacement Sure Signal?
Why has my Sure Signal stopped working?
When you upgrade your phone or move address you will need to resynch your Sure Signal. Email us at ssieprov@vodafone.com to let us know and we can do this for you.
Remember to include your
- Full name
- Your mobile number
- Your new address (if applicable)
- Your Sure Signal 11 digit serial number (located at the back of the device)
- Your list of mobile numbers (: include you own mobile number and up to 9 additional Vodafone numbers)
Please note that this request will replace your current list. Please ensure you list ALL the numbers - including those already registered previously.
If you are continuing to experience problems contact Network Crew on 1740 to troubleshoot any issues with your device.
I am a business customer using Sure Signal. Who do I contact with an issue?
If you have a technical query in relation to your Sure Signal contact 1740
If you have an account issue contact Care teams on 1907. Or you can email businesscustomercare.ie@vodafone.com
How much of my data allowance will Sure Signal use?
How many people can use Sure Signal at the same time?
Will Sure Signal work throughout my home or office?
Is Sure Signal easy to set-up?
Can you make calls & go online together with Sure Signal?
Can anyone use my Sure Signal?
No, only the numbers that you have registered will be able to use your Sure Signal.
If you already have Sure Signal and want to change your registered numbers, you can do this by contacting us at ssieprov@vodafone.com
How do I know that my Sure Signal is ready to use?
How are my mobile calls billed?
Are my calls secure using Vodafone Sure Signal?
Yes, all traffic carried through the Sure Signal service is encrypted to maintain the high standards of security you expect from Vodafone.
Learn more about security & fraud protection.
Are there any situations where Sure Signal won't work?
Yes, the following are situations where you will not get better coverage:
- If you are not a Vodafone mobile customer
- If you are not using a 3G device
- If you are using a 3G device that is configured to use 2G only (check if there is a 3G icon showing on the phone display)
- If your fixed broadband connection has insufficient speed or is heavily utilised
- If you started a call outside of the coverage area of Sure Signal. Once you end that call and begin a new call, you will get better coverage.