How can I return Vodafone equipment when I no longer need it?
If you have any Vodafone Home equipment that you are no longer using (modems, set-top-box, etc.), we would like you to please return this to us as agreed in your contract.
There are three options for returning Vodafone Home equipment.
1. Return by courier
In contract accounts
Please contact us on 1907 to arrange collection of the Vodafone equipment you no longer require. A Vodafone agent will arrange an appointment to collect this equipment. When the appointment is confirmed, a courier will call to your home or work to collect the equipment.
If you have recently cancelled your Vodafone account, a Vodafone agent will call you to organise for your Vodafone equipment to be collected. An agent will try to contact you two or three times to organise this recovery order. If these attempts are unsuccessful you will get a text message informing you of the equipment recovery attempt and how to make an appointment for collection. Once the appointment is confirmed an agent will call to your home or work to collect the equipment. If you don’t arrange another collection you will be charged for the unreturned equipment.
2. Return to a Vodafone retail store
You can also return your Vodafone Home equipment to any Vodafone Retail store. Simply drop the old equipment into your local store.
3. Free post directly to Fonua
Under special circumstances, if you are unable to be at home/ work to facilitate a courier visit, you can post your Vodafone equipment using our free returns service to Fonua Returns, 1 Sandyford Park, Burton Hall Avenue, Sandyford Industrial Estate, FREEPOST F2572, Dublin 18.