System update - important information

Frequently asked questions

Will I be able to use my broadband and TV at home during the system update? 

Yes, you should notice no disruption to basic services.
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Can I report a fault during the system update?

Yes, you can report a fault by calling 1907 and speak to a member of the Vodafone team between 9am – 9pm Monday to Friday and 10am – 6pm Saturday and Sunday.

You can also visit http://bit.ly/BroadbandHelp for lots of helpful information on Vodafone Home Broadband and https://n.vodafone.ie/support/tv-hub.html for TV. 

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Can I make any changes to my plan during the system update?

No, you will not be able to make any changes to your existing plan including a change of phone number,  add a new bundle. Our Customer Care team will be able to assist you after the update is completed.    
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Can I change my marketing preferences during the system update?

No.  You can change your marketing preferences on My Vodafone or through our Customer Care team after the update is completed.
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Can I relocate to a new address during the system update? 

No, we will not be able to process a request to relocate your services during this system update, however our Customer Care team will be able to assist you after the update is completed. 

For general information regarding moving please visit www.vodafone.ie/homemove
      

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Can I schedule or change a technician appointment during the system update? 

Yes, you will be able to schedule or change a technician appointment during this time. 
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Can I use My Vodafone during the update? 

No, you will not be able to access My Vodafone during the system update. 
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Can I continue to use the Vodafone TV Anywhere app during the system update? 

Yes, you will be able to use the TV Anywhere app during the system update. 
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How can I pay my bill during update of the new system? 

Direct debit payments will continue to be processed.
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Can I close my account during the systems update?

No, our Customer Care team will be able to assist you after the update is completed.
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Who should I contact if I have a query during the update period?

For queries, you can call 1907 and speak to a member of the Vodafone team between 9am – 9pm Monday to Friday and 10am – 6pm Saturday and Sunday.
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