System update - important information

Yes, you should notice no disruption to basic services.

Yes, you can report a fault by calling 1907 and speak to a member of the Vodafone team between 9am – 9pm Monday to Friday and 10am – 6pm Saturday and Sunday.

You can also visit http://bit.ly/BroadbandHelp for lots of helpful information on Vodafone Home Broadband and https://n.vodafone.ie/support/tv-hub.html for TV. 

No, you will not be able to make any changes to your existing plan including a change of phone number,  add a new bundle. Our Customer Care team will be able to assist you after the update is completed.    

No.  You can change your marketing preferences on My Vodafone or through our Customer Care team after the update is completed.

No, we will not be able to process a request to relocate your services during this system update, however our Customer Care team will be able to assist you after the update is completed. 

For general information regarding moving please visit www.vodafone.ie/homemove
      

Yes, you will be able to schedule or change a technician appointment during this time. 

No, you will not be able to access My Vodafone during the system update. 

Yes, you will be able to use the TV Anywhere app during the system update. 

Direct debit payments will continue to be processed.

No, our Customer Care team will be able to assist you after the update is completed.