RED Connect

RED Connect

What is RED Connect?

RED Connect is a suite of bill pay plans. With RED Connect plans you can stay connected at home and abroad. You can use your plan in Europe just like you would at home with access to unlimited calls and texts home and within the country you're visiting plus your home data and international allowance in 32 European destinations.

It's also free to receive calls and texts when you are travelling in Europe helping you stay connected with friends and family.  This means you can use maps to explore, discover things to do, and post selfies worry free, without the endless search for WiFi.

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What is included when I roam on a RED Connect plan?

With RED Connect you get access to unlimited calls and texts to home and within the country you're visiting, plus your home data and international allowance in 32 European destinations.

You can also avail of  best value roaming rates when you travel outside Europe including USA and Canada at €2.99 a day or €4.99 a day for 'Rest of the World' destinations.

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What are the European countries that I can roam in with no charge with RED Connect?

You can roam for free with RED Connect in the following European countries: UK & Northern Ireland

Albania Estonia Latvia Portugal
Austria Finland Lithuania Romania
Belgium France Luxembourg San Marino
Bulgaria Germany Malta Slovakia
Croatia Greece Monaco Slovenia
Cyprus Hungary Netherlands Spain
Czech Republic  Iceland Norway Sweden
Denmark Italy Poland Switzerland
  Kosovo   Turkey
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How do I set up and activate my Entertainment pack?

Customers on RED Connect or a RED Connect Super plan can free-text EXTRA to 50221. You'll receive a text with a link. Simply complete the sign-up form and start enjoying RED Extra today!
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Will I be charged to receive calls & texts when I'm travelling in Europe with RED Connect?

No, it's completely free to receive any calls and texts when you're abroad
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What happens if I need more data with RED Connect?

No need to worry! You can purchase an instant add on at home or abroad if you need more. To purchase you can sign into My Vodafone and or text.

Instant 1GB data bundle €8.00 - Text MOREDATA to 50226
Instant 3GB data bundle €15.00  - Text MOREDATA3 to 50226

You'll pay our standard out of bundle rates if you choose not to buy an additional bundle.

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How will I know if my monthly data allowance is running low on RED Connect?

To see your data usage, make sure you're using the My Vodafone app.

If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

A real time SMS notification will be sent to inform you when you reach 80% and 100% of your allowance.

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Can I use Skype, P2P or tethering with Vodafone RED?

Skype or Peer 2 Peer

Unless your T&Cs state that usage of such services is not permitted, our network does not actively prevent their use. However as these services are based on third party apps over which we have no control, we cannot always guarantee that these services will work end to end.

Tethering (using your phone as as a mobile hot-spot)

If you are a Bill pay customer, you can use your phone for tethering as part of the data bundle you have with your price plan. All customers are advised to download a data monitoring app so you can monitor your data usage.

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How do I cancel my contract?

We're sorry to hear you want to cancel your contract. You will find information on how to arrange this on our 'Account' FAQ page.
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