Bills & Payments FAQs

Understanding your bill

We've put together some handy guides to help you understand your bill – we hope you'll find them useful.

See here for Bill pay or here for Broadband, Landline or TV.

The most common cause of a bill being higher than normal, is calls being made that aren’t covered in your plan such as premium numbers. Have a look at your plan details and then check your Other Charges section to see did you make any calls outside of your plan.

If your first bill is higher than expected this may be caused by part month charges or installation fees for your broadband.

You'll be charged for your Vodafone services at the same time each month. The date by which you have to pay is shown on your bill. If you have an automatic payment set up, like direct debit, you don't need to worry about when to pay as it will be automatically debited from your account 14 days after the due date.

If you still need help understanding your bill, please chat with our customer care team by clicking the Chat button on this screen.

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How can I pay my Vodafone bill?

The simplest way to make a payment is by direct debit.

It's really easy to set up direct debit on My Vodafone. When you log in, you can choose to set up a SEPA direct debit (using your IBAN) or recurring card payment. You can also update your existing payment details e.g. add a new card or change your IBAN. 

Here’s how:

  1. Log on to My Vodafone
  2. Select 'My settings' from the menu then click 'Account settings'
  3. Next click 'Payment method'
  4. Enter the payment details you want to use
  5. Press 'Save'

Other payment options:

Online – You can make a secure card payment online via your My Vodafone account here. Simply log in and select the ‘Make a payment’ option. Please have your credit or debit card details to hand to make a payment.

Electronic fund transfer – you can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: BOFIIE2D

IBAN: IE04BOFI90001746687485

Please ensure you use your ten digit Vodafone account number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee, please contact your bank who can advise further.

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How do I find my customer / account number?

You can find your customer / account number on your Vodafone bill. Check out our 'Account' FAQ page for instructions.
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How can I keep track of my allowances used?

The easiest way to keep track of your allowances in on My Vodafone.

Through our app

You can check your usage through the My Vodafone app:

Online

You can register for an online account to view your unbilled calls and see the minutes, text and data you have used throughout the month.

Check out our handy video guide which will show you the few simple steps it takes to register.

If you already have a My Vodafone account you can sign in to see what you've left to spend.

Broadband customers fair usage policy

Please note, there is no limit or cap on data usage on your broadband service so long as it is for private, personal and legitimate consumer purposes. Vodafone operates a Fair Usage Policy (FUP) which can be found in Terms and Conditions here.

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What’s not included in my current spend estimate on My Vodafone?

This great feature on My Vodafone allows you to keep track of your spend since your last bill.

Please note that the figure is an estimate and doesn’t include the below transactions:

  • Discounts
  • Payments
  • Deposits
  • Insurance
  • Top ups charged to bill
  • Account level fees
  • Immediate Charges/Credits
  • VAT calculations

These transactions will be included when your bill is issued.

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How do I know when my payment has been received?

The easiest way to check if your payment has been applied to your account is online:

Log into My Vodafone and go to the 'Bills and payments’ section then select the ‘Payments' tab to see if you payment has been applied. If you pay by direct debit you can see what date payment will be collected on your bill.

If you have never accessed My Vodafone you can quickly register here. You can also check out our handy video guide which will show you the few simple steps it takes to register.

Please remember that any payment can take up to 5 working days to show on your account.

You can also dial 1907 to hear your outstanding balance via our automated phone service:

  1. Enter your account or landline number
  2. Select 1 for ‘Payment and billing related queries’ then
  3. Select 1 to hear your account balance
  4. Enter your 4-digit security PIN if required

Note, if you don't know your security PIN, you can reset this on My Vodafone. Here's how:

  1. Log on to My Vodafone
  2. Next click the menu icon at the top of the screen
  3. Then click 'Personal settings' then select the account name
  4. Then the 'Security information' tab
  5. Next click the edit button (this looks like a pencil)
  6. Enter your a PIN in the fields provided. Note: it must consist of 4 numbers (no letters). 
  7. Lastly, hit 'Save' and that's it!
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  I'm having trouble paying my bill online

If you are having problems making a payment online, you can call our automated phone service on 1907 to pay by credit or debit card. When you call please follow these steps:

  1. Enter your customer or landline number
  2. Select 1 for 'Payment and billing related queries'
  3. Select 2 for 'Make a payment'
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How can I set up direct debit payments?

Setting up your direct debit is now easier than ever – just a few clicks away and you’re done. If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

Please have your IBAN (International Bank Account Number) or card details to hand.

  1. Log on to My Vodafone
  2. Select 'My settings' from the menu then click 'Account settings'
  3. Next click 'Payment method'
  4. Enter the payment details you want to use
  5. Press 'Save'
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