Skip to content

Vodafone

V by Vodafone

V by Vodafone Charges Guide    

 

V by Vodafone is a new service for connecting smart devices to the Vodafone network. The V-Sim provides worry-free pricing with a fixed price to connect all your devices and no contract so you're free to pause your next month's subscription if you ever want a break. Which means you only pay when you want to use your devices. V-Sim subscriptions are charged to your mobile (if you are a Vodafone mobile customer) or your debit/credit card for non-Vodafone mobile customers. A range of new devices will be available to purchase with V-Sim connectivity inside or you can purchase the V-Sim to use in other smart devices.

You can find more about our charges by dropping in to one of our stores and speaking to an adviser.

Service plans

Insurance cost explained

Device Type

Service Plan

Duration

Price

Home alarms

V-Sim

30 days

€2.99

Plugs

V-Sim

30 days

€2.99

General trackers

V-Sim

30 days

€2.99

Bag and Luggage trackers

V-Bag

30 days

€2.99

Bike trackers

V-Sim

30 days

€2.99

Car trackers

V-Sim

30 days

€2.99

Kid trackers

V-Sim

30 days

€2.99

Pet trackers

V-Sim

30 days

€2.99

Vodafone V-Auto

V-Auto

30 days

€2.99

Vodafone V- Camera

V-Camera

30 days

€4.99

Services provided and Limitations. Your V-Sim subscription provides connectivity services for your smart device. You select the appropriate plan depending on your smart device. Your subscription includes data at a level determined in accordance with the price plan for your selected device. Where SMS is supported it is unlimited. Voice services are only available as an ancillary service and in a restricted form in conjunction with specific smart devices. Your V-Sim must only be used for its intended purpose and won't work if inserted in traditional devices such as smartphones, tablets, or mobile broadband devices.

Use when you need it. You can activate and deactivate your V-Sim at any time. Your plan will auto-renew on a 30 day basis.

Changing Plans. You are able to move the V-Sim to a new device of the same type (as detailed in the service plan table above). If you move the V-Sim to a device of a different service plan type, you may receive a notification that the usage is higher than expected and be asked to change your plan.

You can deactivate a plan and then, following the previous plans termination (which shall occur at the end of the 30 day anniversary of the date you subscribed which follows your termination), reactivate the same V-Sim on a different price plan. If we notify you that excessive usage has been detected failure to change your plan may result in our termination of your V-Sim subscription.

Out of Country Use. When you're outside Ireland you can use your V-Sim within these countries at no additional cost:

Aland Islands, Austria, Azores, Belgium, Bulgaria, Canaries, Ceuta, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Melilla, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Martin, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK (including Isle of Man and Channel Islands).

V-Sim may not operate outside of these territories. In addition, some devices may not support full global roaming due to technical issues. As availability may change from time to time please check before travelling with either the third party device provider or our v.vodafone.com/ie/help-and-support. This URL will need to be confirmed by Group

Acceptable Use. All V-Sim plans have no out of bundle charges and are designed for specific devices to give simple pricing with no hidden costs. We retain the right to suspend or terminate your tariff where we have reasonable grounds to believe that for example:

1.     you are using a V-Sim other than for the intended purpose (e.g. you are using V-Sim in a device that provides internet browsing functionality); or

2.     you have selected a price plan that does not match your actual usage (where your data use exceeds your selected plan expectations as reasonably set by us). For example, if you state in the activation process that your device is low data demand tracker but in fact the V-Sim is used in a high data demand camera).

Excessive Usage Notification. You will receive a notification where excessive usage is detected in any given 30-day subscription period. Initial notification will take place via the V-App to inform you where your usage is excessive. You will need to check you are on the correct tariff. Failure to take action may result in our termination of your V-Sim and require you to set up a new subscription. If you do not have the V-App or have deleted the app you will not receive the first notification prior to suspension or termination. Where termination occurs due to excessive usage you will not be entitled to any credit for the remaining days left of your subscription.

Unauthorised devices. Please note your price plan subscription will remain active and unchanged even if an unauthorised device is detected. The V-Sim won't work in the device but will work in any other valid device and your subscription will continue to auto-renew until deactivated by you.

Prices are correct at the time of print and are inclusive of VAT. Where there is a conflict between the pricing information in this Charges Guide and the pricing on the V-App then the pricing information in our Charges Guide on our website will take priority.

E-Shop Purchase Terms – V by Vodafone

Here's what you need to know when you buy anything from our V by Vodafone E-Shop.

Your agreement with us

By ordering from us, you agree you've read and accepted these terms, which comprise the following:

  • These E-Shop Purchase Terms;
  • Our Vodafone.ie existing web terms of purchase;
  • If you're purchasing a V-Sim the V-Sim Terms and Conditions and V by Vodafone Charging Guide; and
  • The terms relating to use of this site.

Some products or services may be subject to additional terms or provided by third parties. We recommend you read such terms before proceeding with your order.

Your status

If you're an individual who's placing an order, you must be 18 years or older and resident in the Republic of Ireland, or incorporated as a business in Ireland, to purchase any products or services from us. Please note that to connect your V-Sim you will need to be resident in the Republic of Ireland.

Your order

When you order products and services from this site, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet credit check criteria, unavailability of products or services, product or pricing errors.

On receipt of your order we'll send you an email describing the products you've ordered. These communications confirm we've received your order, but don't represent any acceptance of your offer to purchase products or services from us. We're not legally obliged to provide the products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven't been dispatched to you don't form part of that contract. When it becomes available in Ireland and where it is possible to select a “deliver to store” option the point of dispatch will be when you collect your device from the retail store.

Price and payment

Despite our efforts, sometimes information, discounts, promotions, e-vouchers and prices on this site may be incorrect. However, we do try to check these as part of our order processing - and if we spot an error we’ll contact you.

Prices are inclusive of VAT unless we state otherwise. Payment will be debited from your card at the point they are ordered. If we’re unable to supply the products or services to you, we’ll notify you and refund the relevant amounts if debited from your card.

To use your product, you will need to activate your V-Sim, and to select the relevant monthly tariff for your product. You can see the V-Sim Terms and Conditions and V by Vodafone Charging Guide.

You’ll need to pay for your order using your debit or credit card. If we’re unable to take payment from your card, we’ll need to cancel your order. If your order is cancelled you can re-order at any time.

Discounts and e-vouchers may be subject to additional conditions, are not transferable and only valid for the products and services to which they relate.

Availability and delivery

Orders will be delivered within 3-5 business days. Delivery dates are estimates only.

How will my order be delivered?

We will send your order by UPS courier. There will be no additional charge for your delivery.

Right to cancel and return products

Once you have placed an order we cannot cancel it before delivery. If you're a personal customer, you have the right to cancel your online order no later than 30 days after the day you receive your products or services.

To cancel your order within this period and to arrange the return of products please contact us. You can use live chat or call back on www.v.vodafone.com/ie or in the V by Vodafone app. Alternatively, you can call Vodafone on 1800805718 from any Irish landline or mobile.

Please note the following:                                                                                                      

  • You’ll need to get a returns code from us before you return your device – without this, we will be unable to process your return.
  • You'll be responsible for the cost of returning the products to us (including any additional items sent with your product, such as chargers) unless:
    1. we provide you with a free-to-return envelope
    2. we've delivered them to you in error
    3. the product was damaged or defective at the date of delivery to you.
  •  You'll need to take reasonable care of the products until they're returned or collected by us. We recommend you pack the products securely and use a recorded-delivery service to return any high value products to us.
  • We have the right to charge you for any direct costs incurred in collecting the products and missing items, and we may deduct these from any sums owed to you.
  • We'll refund the original purchase price (less any discounts we applied at the time of your purchase) for the products or service you're cancelling, together with the delivery charge to you (unless the delivery charge was a priority or express delivery cost).
  • Refunds will be provided as soon as reasonably possible, and in any case within 30 days of receiving your cancellation request.
  • If you have activated your V-Sim, you’ll need to cancel that separately, using the V by Vodafone app.
  • Products received as part of an e-voucher or promotion on the order you're cancelling need to be returned in addition to any other products.
  •  If a product develops a fault within 30 days of purchase, we’ll simply exchange it for a another one under our returns policy . You can also return it and get a full refund.

 

For full details and more information about returns please see our Returns Policy

Your personal information

Please read our Privacy policy for information on why and how we use your personal information, and details on your rights in relation to such information.

General

If you’re a consumer, the terms of this agreement won’t affect any legal rights you may have under any law, and which we can’t exclude. We’ll send you notices by email, post, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.

These terms are governed by the laws of Ireland, and you (and we) agree to submit to the non-exclusive jurisdiction of the courts in Ireland.

Our details

Vodafone Ireland Limited (Registered Office: Mountainview, Leopardstown, Dublin 18. Registered in Ireland No. 326967)

 

V by Vodafone App

 

Welcome to the Vodafone V App (the “App”), provided by Vodafone Ireland Limited (“We”). Registered Office: MountainView, Leopardstown, Dublin 18. Registered in Ireland with a company number 326967.

1. Licence

We grant you a non-exclusive, non-transferable licence to download and use the App on one device that you own or control for personal non-commercial use only. 

2. Charges

The App can be used to activate and manage IOT tariffs in connection with certain Vodafone IOT devices and V SIM cards. You may also be able to subscribe to additional services related to your connected devices via the App. Charges may apply to such subscriptions but these will be made clear to you at the point of purchase. 

In addition to the cost of the subscriptions there may be data charges for downloading and using the App in Ireland. If you access the App outside of Ireland, you may incur data charges at the standard data rates applicable to your mobile tariff for roaming.

3. Your responsibilities

You will need to check that the App is compatible with your device prior to downloading. In order to make full use of the App you will need to connect either a V SIM or connected device, these are sold separately. 

You may not copy, distribute, unzip, reverse engineer, decompile or otherwise disassemble the App or use any of its constituent elements in any way, save as permitted by applicable law.

3. Exclusion of warranties and limitation of liability

To the fullest extent permitted by Applicable law, the App is provided to you “as is”, without support or maintenance. Vodafone has taken reasonable care to ensure that the App doesn’t contain any inaccuracies, errors, viruses or defects. However, neither we nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law we and our licensors disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied and whether arising by statute, common law or otherwise. In any event, our maximum liability and sole remedy to you is a refund of the price of the App (if any) at the time of your purchase. This clause does not affect your legal rights as a consumer. We are not responsible for any third party IOT device you connect to the App. 

4. Registration

If you are a Vodafone customer the App will automatically identify your account details and link the App installed on your device to your Vodafone Account. 

If you are not currently a Vodafone mobile customer, you will be required to register certain details including your mobile phone number and your email address in order to use the App and any related services. 

5. Your Information

We will collect information to provide you with the Services via the V-App. We will collect, use, store or share your information in accordance with our V-App supplement and the Vodafone privacy policy. 

6. General

These Terms shall be governed and interpreted in accordance with Irish law and you and we both consent to the non-exclusive jurisdiction of the Irish courts.

Contact us 

Phone: 1800805718 (from Vodafone Mobile, Irish landlines or other mobiles)

 

Or contact us online at https://n.vodafone.ie/support.html

 

Vodafone Ireland Limited (Registered Office: MountainView, Leopardstown, Dublin 18. Registered in Ireland No. 326967)

June 2018 

 

V-SIM

YOUR AGREEMENT WITH US – V-SIM

Your agreement is with Vodafone Ireland Limited Registered Office: MountainView, Leopardstown, Dublin 18. Registered in Ireland No. 326967. It's made up of these V-Sim Terms and the V by Vodafone Charges Guide which cover the connectivity charges provided by the V-Sim card, acceptable use and out of country use. We also encourage you to take a look at our Privacy Policies which also make up your "Agreement" with us. You can find these documents at:  https://n.vodafone.ie/terms/v-by-vodafone.html#v-sim and https://n.vodafone.ie/privacy/products-and-services.html#v-cellular-products. This agreement doesn't cover any connected device or app which will be subject to additional terms.

JOINING US AND CHARGES                                                                                              

The basics. When you purchase a V-Sim plan we'll agree certain things with you including the price plan for your selected device and confirmation of how much the rolling subscription will cost you. This agreement may be downloaded from our V-app onto your mobile device.

Requirements. To use V-Sim you require: (i) a compatible hardware device (sold separately); (ii) Vodafone mobile network coverage or our preferred partners]; (iii) a mobile phone with the V app installed and either (i) a mobile contract that supports additional charges (via charge to bill) and, if pre-pay, sufficient credit; or (ii) a valid credit or debit card (for non-Vodafone customers). Please note that some connected devices will require a third party app in order to complete the registration process and to see the data from the connected device.

Register. Your V-Sim will not be registered when shipped.  You will need to register the V-Sim, either via the V app or via the V-Sim registration process in the app for your connected device.  At this point, (i) if you are a Vodafone mobile customer the V-Sim will be registered to your mobile telephone number (ii) if you aren't a Vodafone mobile customer the V-Sim will be registered to your email address and you may be subject to KYC (know your customer) queries. You can then activate an applicable price plan for your device in order to use the connectivity. You can unregister a V-Sim from your device in the V-app.

Charging and contract duration. The V-Sim is a 30-day rolling subscription which automatically renews every 30 days unless cancelled. Your V by Vodafone Charges Guide sets out current pricing information about the plans available. We will provide you with the right tariff based on the device you want to connect. Your subscription charge will either be (i) added to your Vodafone mobile bill; or (ii) where available in respect of non-Vodafone mobile customers charged to your debit/credit card. The first payment will be taken as and when you activate the device (and on a 30-day basis thereafter).

Services provided. Your plan includes data at a level determined in accordance with the price plan for your selected device. For more information, please see "Charging" above. Voice services are only available as an ancillary service and in a restricted form in conjunction with specific smart devices. Your V-Sim must only be used for your selected device. Should you wish to move your V-Sim to another device please see "Changing Plans" below.

Limitations V-Sim will not work with mobile phones, tablets, laptops or MiFi devices. You cannot connect any devices other than the relevant IoT device you have selected.  V-Sim supports out of country use in some destinations see "Out of Country Use". There may be geographies that are not supported by the V-Sim. The V-Sim may not operate with a particular device. See “Out of Country Use” below

Out of Country Use. Please see the V by Vodafone Charges Guide for inclusive out of country use details. Please check availability with your device provider before travelling.

Payment. You'll need to pay for all charges within 7 days of the date of your mobile bill. Where VAT applies, it will be included in the charges. All Charges and other payments must be paid by the due date specified on the bill. You may be charged a late payment fee if you do not pay your bill by the due date specified on the bill.

Using the services. You're responsible for other people that use your equipment and services which are only for your personal non-commercial use. We own the V-Sim card which we can change at any time and you may only use equipment that is approved for use on our network. You must not use your equipment or the services for any purpose we believe is abusive, illegal, fraudulent, a nuisance or for criminal activities. You must not use gateway devices, applications, or SIM boxes to send automated messages or make automated calls. For more information on using our services and restrictions please review the "Acceptable Use" section of our V by Vodafone Charges Guide.

Usage limits. We retain the right to suspend or terminate your tariff where your data use exceeds your selected plan expectations as reasonably set by us (for example if you state in the activation process that your device is low data demand tracker but in fact the V-Sim is used in a high data demand device). Please see our V by Vodafone Charges Guide for full details.

Changing plans. You are able to move the V-Sim to a new device charged at the same price (as detailed in the V by Vodafone Charges Guide) through the V-App. If you move the V-Sim to a device of a different price plan type, you may receive a notification that the usage is higher than expected and be asked to change your plan. If you delete the V-app which accompanies your V-Sim, you will not receive any notification. You can deactivate a plan and then, following the previously plans termination (which shall occur at the end of the 30-day anniversary of the date you subscribed which follows your termination), reactivate the same V-Sim on a different price plan. You will receive a notification if excessive usage is detected and failure to change your plan may result in our termination of your V-Sim. We reserve the right to suspend the V-Sim in the event that it identifies on-going excessive usage or other usage other than the intended use.

Changes to your terms, services or charges. We may change the Agreement, our services, or charges at any time. We'll tell you beforehand unless it relates to additional services/options you don't use regularly.

Problems with our services. We'll provide our services with reasonable skill and care. However, our services are not fault-free and are not available everywhere. There are a number of reasons why you may find problems with the services and these include weather conditions, damage to our network, the number of people using the network and so on. Please contact us if you experience a service issue and we'll attempt to fix it.

If we have to interrupt our services for maintenance or we cause a technical fault on our network, you may be entitled to a partial credit of your subscription charges based on the number of days you are without our services. We'll not be responsible for any loss of service due to something outside our reasonable control. To receive a partial credit of your subscription, you must report to us a severe disruption which we will assess against your typical usage history.

Lost or stolen equipment. We recommend that you deactivate and cancel your subscription via the V by Vodafone App if your V-Sim is lost or stolen.

LEAVING US / SUSPENDING THE SERVICES

If you want to end the Agreement:

You can cancel or terminate your subscription via the V by Vodafone App. Simply click on the device title within the app and click on the plan and then click "deactivate".

You can cancel your subscription during the first 30 days following the date you first registered for the subscription ("Cancellation Period"). We will reimburse your subscription payment: (i) in full, provided you have not activated your device; (ii) where you have activated your device during the Cancellation Period you will be reimbursed a pro rata amount (where you activate your device this will be regarded as your request for the subscription to commence).

After the Cancellation Period if you do not wish your subscription to be renewed you can terminate your subscription at any time ("Termination"). The Termination will take effect from the next 30-day anniversary of the date you subscribed except where you terminate less than 48 hours before your next 30-day anniversary date in which case termination will take effect from the following 30-day anniversary.

Once terminated you will continue to be able to use your device until the end of the current Subscription Period, after which your Subscription will end.

Effect of Termination: If you terminate your subscription you will not be entitled to any subscription refund.

If we want to suspend our services or end the Agreement. We may suspend our services or end the Agreement if,

(i) you don't pay any charges on time;

(ii) you don't keep to this Agreement;

(iii) we believe your device or the services are being used in a way that we do not permit or in a way that may damage or affect the operation of our network; or

(iv) you become bankrupt or make an arrangement with creditors. Where we end the Agreement in this way termination fees will apply. We may need to suspend our services if asked to do so by regulators or if required by law.

We may end the Agreement if we are permanently unable to provide our services to you.

WHAT WE DO WITH YOUR INFORMATION AND CONTACTING US

What do we do with your data? We along with companies in the same group as us may collect, use and share your personal information and information about the type of calls you make in order to support our services, manage your account, and provide customer care activities.

Sharing your data with third party agencies. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.

For our Privacy Policy and further details explaining how the information held by fraud prevention agencies may be used, please ask an advisor or visit https://n.vodafone.ie/privacy.htmlh

Contacting us and complaints. We'll send you notices by post, voicemail, text or email. If you need to speak to us or have a complaint, please contact us on:

Phone: 1907 from your Vodafone phone or 1800805718 (from Irish landlines or other mobiles);

Post: Vodafone Ireland, Mountainview, Central Park, Leopardstown, Dublin 18, D18 XN97; or

Website: https://complaints.vodafone.ie/

If we can't fix your issue, you may

(i) If you are unhappy about the Services or if you wish to raise a dispute with us in relation to anything in this Agreement, contact Customer Care or log onto www.vodafone.ie/aboutus/code/custcare/escalation for detail on procedures, including the Online Dispute Resolution Platform. Details on the settlement of disputes and how to request a refund or compensation from us for failures by us to meet contracted service quality levels is detailed in our Code of Practice which is available on https://n.vodafone.ie/aboutus/code.html. If, at the end of the complaints process, you feel your complaint has not been properly addressed, you can contact the Commission for Communications Regulation at www.comreg.ie.

 

(ii) if you have an issue with goods or services bought online you can refer to the EC Online Dispute Resolution website at: ec.europa.eu/odr. Further information on this complaints process is available on our website at: https://n.vodafone.ie/aboutus/code/customers/complaints.html

OTHER USEFUL INFORMATION

Liability. We will not be legally responsible to you for any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into the Agreement with you, for example, loss of income, business, profit, savings and missed opportunities claims. We will not be legally responsible to you if we cannot provide the services because of something outside our reasonable control. Unless our negligence causes death or personal injury, there is a defect or our services are not provided with reasonable care and skill, our liability to you will not be more than €3,000 for each claim or a series of related claims. The V-Sim can be used in a number of third party devices and in respect of other third party services. Vodafone is responsible for the V-Sim but not the services that you access to use third party connected devices, such as third party apps. We do not accept any liability for the use of such services nor make any guarantees as to availability of the service or the performance of third party hardware or services in conjunction with our network.

Transferring the Agreement. We may transfer this Agreement to anyone at any time provided doing so does not adversely impact your rights under the Agreement. You'll need to get our permission before transferring the Agreement and the person you are transferring to will need to pass our credit check.

General. All our services which are offered as "unlimited" (or similar) must only be used for your personal and non-commercial use.

ANNEX – TERMS FOR SPECIFIC PRODUCTS

These additional terms apply when you purchase a connected product that is sold with a V-Sim (either embedded, or supplied with the product) these products are known as "Powered By" products. The Powered By terms and conditions apply in addition to these V-Sim terms.

The services that you access to use Powered By products are provided by separate third party service providers. These services may have their own legal terms, privacy policies and eligibility requirements. We are not responsible for the services that you access to use the Powered By products, such as third party apps. You can view T&Cs here https://n.vodafone.ie/terms/v-by-vodafone.html#v-sim

Registration. You will need to download and register for the mobile app of the third party service provider and accept their terms and conditions of service. Details of how to do this will be included with your device.

On-the-go Devices

V-Pet. When you register a V-Pet device the tariff that you purchase includes both your Vodafone V-Sim usage and a fee for the right to access the V-Pet App. If you disconnect the tariff, you will no longer be able to access the V-Pet App.

V-Bag. The V-Bag is designed for tracking on land and must not be connected/used when taken in aircraft.  This device is not designed to comply with all rules and regulations around the use of connected, battery powered devices on an aircraft.  This device is not designed for use in baggage stored in aircraft holds. Please check your travel providers’ luggage restrictions before you travel.

V-Luggage. The V-Bag Luggage is designed for tracking on land and must not be connected/used when taken in aircraft.  This device is not designed to comply with all rules and regulations around the use of connected, battery powered devices on an aircraft. This device is not designed for use in baggage stored in aircraft holds. Please check your travel providers’ luggage restrictions before you travel.

Wearable devices: 

V-Kids Watch.

The device is not suitable for children under 3 years old and should not be used as a security device. It is not a replacement to adult supervision. Safe Zone notifications (see FAQs available here  https://v.vodafone.com/ie/help-and-support ) are not instant or real-time alerts and depend on the frequency of location reporting which is subject to movement of the wearer, GPS and Vodafone network coverage. Terms are available here https://n.vodafone.ie/terms/v-by-vodafone.html#v-sim   .Kids can pair their watches with other kids watches (TCLMOVE) via Bluetooth.  Parents/Guardians can see all communications in the family group, but not the communications between the kids watches

 



V-Auto

V-Auto by Vodafone ('V-Auto') is a Subscription service which – through the combination of a hardware device installed in your car, a smartphone application and the Vodafone mobile network – enables you to make your car 'connected'. V-Auto gives you access to real time information and useful services more details on which can be found in the V-Auto App (the 'Services').
V-Auto is offered to you by Vodafone Ireland Limited ('We', 'our' or 'us') in accordance with these terms and conditions. Registered Office: MountainView, Leopardstown, Dublin 18. Registered in Ireland with a company number 326967.
1. Requirements for using V-Auto
In order to use V-Auto you must:

a. purchase a V-Auto device ('V-Auto Device');
b. download the V-Auto mobile app ('V-Auto App'), and sign up with your Vodafone account or register;
c. purchase and activate a subscription to V-Auto via the V-Auto App ('Subscription'); and
d: install the V-Auto Device in your compatible vehicle (compatibility information can be found at https://shop.v.vodafone.com/IE/V-Auto
Your agreement is made up of these Vodafone V-Auto Terms and Conditions which covers the subscription to V-Auto services and use of the V-Auto Device; and the V-Auto App Terms and Conditions which covers the use of the V-Auto App; and our Privacy Policy.

2. Your subscription
2.1 You must have a valid Subscription in order to access and use the V-Auto Device and Services (as defined below).
2.2 Subscriptions can be purchased via the V-Auto App and will start when you subscribe, provide valid payment details and accept these terms and conditions. Your Subscription will be for a rolling period the length of which will be set out prior to subscribing (the 'Subscription Period') and will automatically renew at the end of each Subscription Period until cancelled or terminated.
2.3 Automatic cancellation: You will need to install your V-Auto Device in your car within 7 days following the date you first registered for the monthly subscription. If you do not do so, your Subscription will be automatically cancelled and we will reimburse your monthly subscription payment in full. If your current Subscription has been automatically cancelled you can purchase and activate a new Subscription.
2.4 Cancellation: You can cancel your Subscription during the first 30 days following the date you first registered for the monthly subscription ('Cancellation Period') by contacting us. Upon cancellation, we will reimburse your monthly subscription payment: (i) in full, provided you have not activated your V-Auto Device by installing it in a vehicle; (ii) where you have installed your V-Auto Device during the Cancellation Period you will be reimbursed a pro rata amount (activating your V-Auto Device will be regarded as your request for the Subscription to commence, including during the Cancellation Period).
2.5 Termination: Following the Cancellation Period, you may terminate your Subscription if you no longer wish your Subscription to be renewed. The termination will take effect from the end of the then current Subscription Period. You will continue to be able to use V-Auto until the termination takes effect.
2.6 Effect of Termination: If you terminate your Subscription you will not be entitled to any subscription refund, even if you do not actively use the Services during such time. Following termination, you will be unable to use the V-Auto Device (unless you activate a new Subscription), you may still be able to access the V-Auto App to look at historic data but the functionality will be limited.
2.7 The V-Auto Device will be disassociated from your account 7 days following the end of your Subscription. It will then be available for re-registering to a new user account. If you wish to disassociate a V-Auto Device sooner, please contact customer support.

3. Payment
3.1 The charges for your Subscription ('Fee') will be as set out in the V-Auto App or V by Vodafone App and will be charged in advance at the time you activate your Subscription. Subscriptions are recurring. This means that when the Subscription Period is complete, a further payment will be taken from your account and if successful the Service will be extended for another Subscription Period. The Fee will be charged automatically on the first day of each subsequent Subscription Period until the end of your Subscription.

3.2 Existing Vodafone Mobile Customers: As an existing Vodafone mobile customer the Fee will be charged to your Vodafone Mobile Bill.
3.3 Options: We may offer optional Services within the V-Auto App that can be purchased for an additional fee ('Options'). Options may be purchased if you have a current Subscription. Options may be charged on a one-off or recurring subscription basis and the applicable charge and charging model will be made clear at the time of purchase. All Options will automatically terminate at the end of your Subscription.
3.4 You will not be entitled to the Services if we are unable to charge you for the amount due either at the time of first activating your Subscription, on a renewal, or in respect of an Option at the time of purchasing that Option or on the Option's renewal where applicable.
3.5 We will charge VAT if it applies to your Subscription or Option.

4. The V-Auto Device
4.1 Your purchase and use of the V-Auto Device may be subject to separate terms from your retailer and hardware terms included with the V-Auto Device. For example, in respect of hardware warranties and returns policies.
4.2 You are responsible for ensuring (i) that your vehicle is compatible with the V-Auto Device, in accordance with the compatibility information that we will make available to you, and (ii) that use of the V-Auto Device with your vehicle is in accordance with your agreements with third parties (including the manufacturer and dealership).
4.3 You are responsible for correctly fitting the V-Auto Device into your car's OBD2 port, following the guidelines provided in the V-Auto App, FAQs and, if necessary, by our support team.
4.4 You acknowledge and agree that the Services will only be available and accurate provided that the V-Auto Device remains properly installed and is not damaged. You are responsible for ensuring that the V-Auto Device remains correctly installed.
4.5 If you have any concerns regarding the proper functioning of your car or the V-Auto Device, you should remove it as soon as possible and contact us.
4.6 Mandatory firmware updates may take place from time to time. These updates may be done remotely without notifying you first. We will use reasonable endeavours to ensure these updates take place when the car is turned off and therefore not in use, however, if you use your car while a firmware update is in process, the Services may not be available until the update has been completed.

5. The V-Auto Services
5.1 We may add or remove Services from time to time. Some Services may be made available to you as Options that can be purchased in addition to an ongoing Subscription. You may be able to switch some of these Services off or on in the V-Auto App, however the Services will be only available to you if they are active.
5.2 The Services are provided to you for your private and non-commercial use.
5.3 The Services are provided for information purposes only and are intended solely as a support to general good practice in driving and vehicle use.

6. Auto SOS
6.1 Auto SOS is part of the Services. When Auto SOS is active, if the data measured by the V-Auto Device indicates that you may have been involved in a serious accident (for example a serious and sudden deceleration), a trained member of our operating centres will try to reach the account holder by calling their registered mobile phone (this may not be the driver of the vehicle). We will assess whether assistance is required and will make reasonable efforts to provide appropriate assistance. Where we consider it appropriate and subject to local law we may also attempt to contact the emergency services PSAP (Public safety access point). You acknowledge that:
6.1.1 Auto SOS is not an emergency service. It is intended to complement generally available safety features and emergency services.
6.1.2 We do not guarantee (i) that Auto SOS will be initiated in all cases (for example, it may be affected due to external factors referred to in these terms, or because the nature of the accident may not be such that it can be identified by the V-Auto Device); or (ii) that emergency services will respond or provide assistance in a timely manner or at all.
6.1.3 Auto SOS is only available in Ireland
6.1.4 In the event the Auto Device is damaged, including as a result of the accident, Auto SOS may not be available.
6.1.5 If applicable laws require an emergency to be confirmed before emergency services provide assistance, we will not contact emergency services until you have confirmed that an emergency exists. Where confirmation is not required, emergency services will only be contacted in cases where there is overriding evidence that a serious incident has occurred.
6.1.6 Auto SOS will not operate if you move the V-Auto Device to a vehicle other than the one in which it was originally installed. To avoid any issues, please contact us if you wish to use your V-Auto Device in a different car.

7. Availability of V-Auto
7.1 The Services are provided using a telematics unit installed in your vehicle (the V-Auto Device) that receives Global Positioning System ('GPS') satellite signals and communicates with Vodafone's telematics platform and our response centres using wireless ('GSM') and landline communication networks.
7.2 We aim to provide you with V-Auto and its Services at all times. However, due to the nature of the underlying mobile and other technology involved, you acknowledge and agree that the Services (or part of the Services) may not be available at times or in particular locations and may be adversely affected by physical features beyond our control, including, network overload, weather conditions, electromagnetism, the vehicle being in a tunnel or other structure (such as a car park or garage), or in other places not covered by the GPS or Vodafone's GSM networks, atmospheric conditions and other causes of interference beyond our control (e.g. failure of GPS or GSM networks).
7.3 The Services are available to customers in Ireland and in a number of other countries (excluding Auto SOS which is only available in the Ireland). The list of countries supporting V-Auto is subject to change. Please go to https://shop.v.vodafone.com/ie/V-Autofor the latest list.
7.4 Even if you are able to connect to and use the V-Auto App in countries that are not officially supported this does not imply that all the Services will be available to you in such country or that they will work as intended. We therefore recommend that you check the list of countries before you travel.
7.5 Please note that accessing and using the V-Auto App on your mobile device requires an internet connection and so you may incur roaming costs depending upon your mobile tariff.
7.6 To provide you with the Services we collect telemetry information on the use of your vehicle (such as location, speed, levels of acceleration) and you may need to provide us with some information about your vehicle and yourself (e.g. your contact number), and keep this information up to date. You agree to provide us with true, accurate and up-to-date information and you assume the risk associated with providing any false, inaccurate or out-of-date information. We will treat this information in accordance with our privacy policy and privacy section in this agreement.

8. Your responsibilities when using V-Auto
8.1 You must keep to this agreement and our instructions when using the V-Auto App and the Services. You are responsible for anyone who uses your V-Auto App, V-Auto Device and your vehicle.
8.2 You acknowledge that V-Auto is not an insurance product or service and the use of V-Auto does not in any way mitigate your duty to obtain adequate insurance for your vehicle and other risks.
8.3 You must not use your V-Auto Device, V-Auto App or the Services for any purpose that is abusive, illegal, fraudulent, a nuisance, harassment or for criminal activities.
8.4 You must not sell to anyone else all or any part of the Services and you must not modify or attempt to modify the V-Auto Device or the V-Auto App in any way.
8.5 You must not use the V-Auto App whilst driving. Stop the vehicle in a safe and legal manner before attempting to use it in any way.
8.6 In the event of theft, we do not guarantee that your vehicle will be successfully located or recovered using V-Auto or its Services and we shall not be liable for any loss or damage caused to you as a direct or indirect result of your vehicle being stolen. Any problems and all returns of the V-Auto Device shall be resolved in accordance with the terms and conditions provided with the V-Auto Device.
8.7 It is your responsibility to ensure that you drive and park your vehicle exercising good judgement and obeying the applicable traffic rules. We are not responsible for any fines or any other penalties resulting from the use of your vehicle.
8.8 You are responsible for informing any other users of the vehicle that the V-Auto Device is installed and that information about their trips and driving statistics is collected by the V-Auto Device and may be accessible by you. You are responsible for informing other users of the vehicle about how to disable the device if they do not wish to have their personal information collected and used.

9. Losing your V-Auto Device or mobile equipment
If your V-Auto Device or the mobile equipment on which you use the V-Auto App is stolen, damaged, destroyed or lost, we do not have to give you any refund for any Services that you have paid for in advance or for the cost of the V-Auto Device or your mobile equipment. You must contact us immediately so that we can prevent further activity on your V-Auto account.

10. Connectivity
10.1 We'll provide our Services with reasonable skill and care. However, our Services are not fault-free and are not available everywhere. There are a number of reasons why you may find problems with the Services and these include weather conditions, damage to our network, the number of people using the network and so on. Please contact us if you experience a service issue and we'll attempt to fix it.
10.2 If we have to interrupt the Services for maintenance or we cause a technical fault on our network, you may be entitled to a partial credit of your subscription charges based on the number of days you are without our Services. We won't be responsible for any loss of Service due to something outside our reasonable control. To receive a partial credit of your subscription, you must report to us a severe disruption which we will assess against your typical usage history.
10.3 If the Services are materially degraded for an unreasonable period of time you may be able to leave us and receive a refund of any future Fees already paid. Contact us to discuss your options.

11. Suspension and ending the agreement
11.1 We can suspend, restrict or stop providing the Services (all or part of them) and/or your V by Vodafone account in the following circumstances:
11.1.1 If we believe your V-Auto App, V-Auto Device or the Services are being used in a way that we do not allow under these terms and conditions.
11.1.2 If we believe that your account or your mobile equipment or your vehicle is or has been gained in an unauthorised, illegal, improper or fraudulent way.
11.1.3 If you do not keep to these terms and conditions.
11.1.4 If you owe us any money related to your Subscription and you do not pay this when it should have been paid and we are unable to charge you for the due amount.
11.1.5 If you tell us that your V-Auto Device has been lost or stolen.
11.1.6 If you do anything (or allow anything to be done) which we think may damage or affect the operation or security of the Vodafone network or V-Auto.
11.1.7 If we are permanently unable to provide the Services to you.
11.1.8 If there is a change in applicable law, regulation or other binding rule that prevent us from providing you with V-Auto or any of its Services.

In these circumstances, we may also suspend your V by Vodafone account. We will try and tell you when we suspend, restrict or end your Services, but we do not have to.

11.2 In addition to the cancellation rights listed right above, we may discontinue providing V-Auto at any time upon 30 days' prior written notice to you. We will reimburse any payments we have received from you proportionate to the period of your Subscription you have not used as soon as reasonably possible.
11.3 You may cancel your Subscription and cease using V-Auto at any time, in accordance with section 2 above.

12. Variations
12.1 We may add new services to V-Auto and make changes to or withdraw any of the Services at any time. We may also make changes to the V-Auto App and change or introduce new terms to this agreement at any time. If possible we will give reasonable notice of these changes. The changes will apply when we publish details of them in a way which we consider is reasonable, for example by sending a notification via the V-Auto App or when you enter a new Subscription or purchase an Option.
12.2 We may change our charges or introduce new charges. If we increase our charges, we will give you at least 30 days' notice in a way which we consider is reasonable, for example by sending a notification in the V-Auto App. If we believe any change in our charges will not disadvantage you, we may include it without telling you.
12.3 By continuing to use the Services, you agree to these changes. If you are not happy with any of these changes, you do not have to continue to purchase any plan or option, or use the Services.

13. Liability and exclusions
13.1 We will not be liable to you for any loss of income or profit, loss of use of the Services, lost business, damage to property, or missed opportunities or loss or damage that (a) is not directly caused by us or (b) which we did not reasonably expect at the time you entered into these terms and conditions, or (c) that are caused by your failure to comply with these terms and conditions, the separate terms and conditions that apply to the V-Auto Device or any reasonable instructions provided to you in the V-Auto App.
13.2 We will not be liable to you if we cannot provide the Services because of something outside of our reasonable control.
13.3 We will not be liable to you in the event that your installation of the V-Auto Device voids any term of a manufacturer or other warranty applicable to your vehicle. Before installing the V-Auto Device you should ensure that such warranty will not be affected.
13.4 Unless our negligence causes death or personal injury, there is a defect or our services are not provided with reasonable care and skill, our liability to you will not be more than €3,000 for each claim or a series of related claims.
13.5 The terms of this agreement will not affect any rights which you may have as a consumer under any law and which we cannot exclude by agreeing it with you.

14. Personal information
• We will collect information to provide you with the Services with the V-Auto App and the V-Auto Device when installed in your vehicle. We will collect, use, store or share your information in accordance with our V-Auto supplement which can be found at: https://n.vodafone.ie/privacy/products-and-services.html#v-auto and the Vodafone privacy policy which can be found at https://n.vodafone.ie/privacy/products-and-services.html#v-cellular-products

15. General
15.1 We may transfer this agreement to anyone else at any time provided doing so does not adversely impact your rights under this agreement. If you want to transfer your agreement with us, you can if we agree. We will not unreasonably refuse the request. If we agree, we will treat you as having accepted this agreement and being responsible for any debt connected with it
15.2 If you or we fail to enforce rights under this agreement, it will not prevent you or us from taking further action.
15.3 We will send you notices by post, voicemail, text or email.
15.4 This agreement is governed by the laws of Ireland. You or we may bring legal proceedings in a court in Dublin, Ireland to sort out a dispute under this agreement.
15.5 You can find additional information regarding V-Auto in the FAQ section of https://v.vodafone.com/ie/help-and-support
15.6 Any problems with V-Auto should be reported to our support team who will endeavour to help resolve the issue. Alternatively, you may contact us by using the V-Auto App, V by Vodafone App or v.vodafone.com/ie. If we cannot fix your issue, you may:
 ask that the matter is referred to an independent ombudsman under our Customer Complaints Code available on our website or by contacting us; or
 if you have an issue with goods or services bought online you can refer to the EC Online Dispute Resolution website at ec.europa.eu/odr. Further information on this complaints process is available on our website at vodafone.co.uk/vodafone-uk/complaints
Contact us
If you need to speak to us or have a complaint, please contact us:
Phone: 1907 from your Vodafone phone or 1800805718 (from Irish landlines or other mobiles);
Post: Vodafone Ireland, Mountainview, Central Park, Leopardstown, Dublin 18, D18 XN97; or
Website: https://complaints.vodafone.ie/
Registered Office: MountainView, Leopardstown, Dublin 18. Registered in Ireland with a company number 326967.
 

V-SOS Band

V-SOS Band by Vodafone (“V-SOS Band”) is a Subscription service which - through the combination of a wearable SOS Band, a smartphone application and the Vodafone mobile network - enables nominated caretakers to receive alerts triggered by the SOS Band and gives access to related services; more details of which can be found in these Terms and Conditions (the “Services”).
V-SOS Band is offered to you by Vodafone Ireland (“We”, “our” or “us”) in accordance with these Terms and Conditions (“agreement”). In this agreement, “you” means the person paying the monthly subscription fee for the Services; we understand that this may or may not be the person wearing the SOS Band (the “User”). If you are not the User, you are responsible for ensuring that the User understands these terms and only wears the SOS Band if they agree to them.

1. Requirements for using V-SOS Band

In order to use V-SOS Band you must:
(a) purchase the SOS Band device, available via the V by Vodafone web store (v.vodafone.com/ie) and in store (“SOS Band”);
(b) download the V by Vodafone mobile app (“V by Vodafone App”) and the V-SOS Band by Vodafone mobile app (“V-SOS Band App”), sign up with your Vodafone account or register and activate your SOS Band; and
(c) purchase and activate a subscription to V-SOS Band (“Subscription”) via the V by Vodafone App.
Please note that in addition to this agreement (which covers the subscription to V-SOS Band services and use of the SOS Band) and our V-SOS Band privacy policy, separate terms and conditions apply to the V-SOS Band App, These are available at https://n.vodafone.ie/terms/v-by-vodafone.html#v-sim

Your purchase and use of the SOS Band may be subject to separate terms from your retailer and hardware terms included with the SOS Band. For example, in respect of hardware warranties and returns policies. This is available here https://n.vodafone.ie/terms/shop.html

2. Your Subscription

2.1 You must have a valid Subscription in order to use the SOS Band and Services.
2.2 Subscriptions can be activated via the V by Vodafone App and will start when you add your SOS Band to V by Vodafone App, provide valid payment details and accept these terms and conditions. The Subscription term is 30 days (the “Subscription Period”) and will automatically renew at the end of each Subscription Period, until cancelled or terminated in accordance with this agreement.
2.3 Once you have activated your Subscription, you will need to download the V-SOS Band App, follow the steps indicated to link your SOS Band to the V-SOS Band App and provide the User’s contact details within the V-SOS Band App in order to use the Services. If you activate your Subscription but do not link the SOS Band to the V-SOS Band App or provide the User’s contact details, you will still be charged the Subscription fee, but you will not be able to use the Services (including receiving alerts from the SOS Band).
2.4 You can link up to twenty (20) SOS Bands to the same V-SOS Band account. Each SOS Band will require a separate Subscription.
2.5 Cancellation: You can cancel your Subscription during the first 14 days following the date you first registered for the Subscription ("Cancellation Period") by contacting us. Upon cancellation, you will be reimbursed a pro rata amount of your first Subscription fee. Where you activate your Subscription this will be regarded as your request for the Subscription to commence.
2.6 Termination: Following the Cancellation Period, you may terminate your Subscription if you do not wish it to be renewed. The termination will take effect from the end of the then current Subscription Period, except if you terminate less than 48 hours before the end of the then current Subscription Period, in which case termination may take effect from the end of the following Subscription Period. You will continue to be able to use the V-SOS Band Services until the termination takes effect.
2.7 Effect of Termination: If you terminate your Subscription you will not be entitled to any refund, even if you do not actively use the SOS Band or the Services during such time. Following termination, you will be unable to use the SOS Band and V-SOS Band Services unless you activate a new Subscription.

3. Payment

3.1. The charges for your Subscription (“Fee”) will be as set out in the V by Vodafone App and will be charged in advance at the time you activate your Subscription. Subscriptions are recurring. This means that when the Subscription Period is complete, a further payment will be taken from your account and if successful the Service will be extended for another Subscription Period. The Fee will be charged automatically on the first day of each subsequent Subscription Period until the end of your Subscription.
3.2. Existing Vodafone Mobile Customers: As an existing Vodafone mobile customer the Fee will be charged to your existing Vodafone mobile account, so you must have a mobile plan that is eligible to pay for additional services and have sufficient credit if you pay as you go.
3.3. Non-Vodafone customers: If you do not have a current Vodafone mobile plan you will be asked to provide payment details as part of the subscription process. The Fee will be charged to the payment method you select.
3.4. Options: We may offer optional services within the V-SOS Band App that can be purchased for an additional fee (“Options”). Options may be purchased if you have a current Subscription. Options may be charged on a one-off or recurring subscription basis and the applicable charge and charging model will be made clear at the time of purchase. All Options will automatically terminate at the same time as your Subscription is terminated.
3.5. We will terminate your Subscription if we are unable to charge you for the amount due, either at the time of first activating your Subscription, on a renewal or in respect of an Option at the time of purchasing that Option or on the Option’s renewal where applicable. We will try to let you know where this happens.
3.6. We will charge VAT if it applies to your Subscription or Option.

4. Family Members

4.1. You will be able to add up to four (4) additional family members for each SOS Band in the V-SOS Band App (you and each additional family member are “Caretakers”). There is no additional fee to you or the additional family members. Additional family members will need to download the V-SOS Band App, accept the V-SOS Band app terms and conditions, and accept your invitation to join the family group linked to the SOS Band.
4.2. You will be able to revoke an invitation and remove family members through V-SOS Band App. If a family member leaves the family group, you will be notified in the V-SOS Band App.
4.3. If your Subscription is terminated or suspended, all Caretakers will be disassociated from the SOS Band and will not be able to use the Services. If you activate a new Subscription or reactivate a suspended one you will need to re-invite your selected family members.

5. V-SOS Band Services

Fall detection:
5.1. If the SOS Band detects that the User may have fallen down, the SOS Band will trigger an emergency alert to each Caretaker’s V-SOS Band App.
Alerts trigged by User:
5.2. The User will be able to actively trigger emergency alerts to each Caretaker’s V-SOS Band App from the SOS Band. Please see limitations outlined below.
5.3. In order to trigger alerts to the V-SOS Band App, the SOS Band needs to be active (switched on and with battery power) and connected to the Vodafone network. The User needs to be wearing the SOS Band to increase the likelihood of a fall being detected.
5.4. The SOS Band will flash different lights to indicate the User if an alert has been triggered from the SOS Band (red light), when the alert has been sent to the V-SOS Band App (yellow light) and when you or a Caretaker has indicated that the emergency is being taken care of (green light).
User Location:
5.5. When an emergency alert has been triggered, Caretakers will receive the location of the SOS Band identified at the time the alert was triggered.
5.6. The SOS Band location is provided using a telematics unit installed in the SOS Band that receives Global Positioning System (“GPS”) satellite signals and communicates with Vodafone’s telematics platform and our response centres using wireless (“GSM”) and landline communication networks.
5.7. The GPS accuracy of the location may be affected by external factors, as explained below in these terms. By keeping the SOS Band’s charger plugged in we will be able to check if the User is within range of the charger when the emergency alert is triggered, helping us to identify if the User is at home, even if the indoor GPS coverage is poor.
Intra-App communications:
5.8. When an emergency alert has been triggered, Caretakers will be able to send intra-App communications and trigger phone calls to the User or between themselves where more than one Caretaker from the V-SOS Band App until the emergency is taken care of.
5.9. You will be able to receive notifications to your V-SOS Band App related to the battery status of the SOS Band, if the SOS Band switches off/on or if the User removes the SOS Band. You will be able to switch these notifications on/ off in the V-SOS Band App.

6. Limitations of the SOS Band and the Services

6.1. We will provide the Services with reasonable skill and care. However, we do not guarantee that they will be fault free.
6.2. We do not guarantee that the SOS Band will detect all falls or that an emergency alert will be initiated in all cases. For example, the Services may be affected due to lack of network connectivity or other external factors referred to in these terms, or the circumstances of the fall may be such that it is not detected by the SOS Band.
6.3. Fall detection limitations:
- The SOS Band uses a built-in accelerometer coupled with an algorithm to detect possible falls. The fall detection mechanism has been extensively tested against statistical data and simulated falls, however, some real falls could be different from the simulations, therefore exact limitations of the SOS Band cannot be specified.
- Further due to the complex nature of movement and the need to avoid continuous false alerts during normal daily activity e.g. the User hitting a surface with their hand, therefore certain falls may not be detected by the SOS Band.
- In order to capture as many falls as possible, the User and family member may experience some false positives when completing activities that have a similar pattern to a fall. If this happens, the User should press and hold the SOS button on the band for three seconds to cancel the alert.
6.4. We aim to provide you with the Services at all times. However, due to the nature of the underlying mobile and other technology involved, you acknowledge and agree that the Services (or part of the Services) may not be available at times or in particular locations and may be adversely affected by physical features beyond our control, including, network overload, weather conditions, electromagnetism atmospheric conditions and other causes of interference beyond our control (e.g. failure of GPS or GSM networks or for Service maintenance reasons), or if you and/ or the User or any caretaker are in a place inadequately covered by GPS or Vodafone’s GSM networks.
6.5. SOS Bands are splash proof and were tested under controlled laboratory conditions with a rating of IP67 under IEC standards). This means that the SOS Band is resistant to water splashing; however, it may be damaged in water immersions of more than 1 meter or during more than 30 minutes. Please note that resistance may decrease over time with normal wear.
6.6. SOS Bands require firmware updates from time to time. These firmware updates are mandatory and, if not completed, the Services will not be available or may be adversely affected. We will notify you in your V-SOS Band App when a mandatory firmware update is required. To complete a firmware update you will need to connect the V-SOS Band App to the SOS Band (via Bluetooth) while keeping the SOS Band’s charger plugged in and connected to the SOS Band.
6.7. You acknowledge the SOS Band is designed to be worn on the User’s wrist, and that if used in any other way, some Services (such as fall detection) may not be available or may not work properly.
6.8. If the SOS Band is damaged, including as a result of a fall by the User, the Services may not be available.

7. Your Responsibilities when using V-SOS Band

7.1. You must keep to this agreement and our instructions when using the V-SOS Band App, the SOS Band and the Services. You are responsible for anyone who uses your V-SOS Band App and SOS Band.
7.2. You acknowledge that V-SOS Band is not a medical service or a professional care product and the use of SOS Band by the User is not a replacement for appropriate care and assistance to the User.
7.3. Emergency alerts are received by way of push notifications in your V-SOS Band App. You are responsible for monitoring the activity in your V-SOS Band App. We will not monitor any emergency alerts from the SOS Band and will not know if a User is awaiting assistance, or if any alert is false or genuine.
7.4. You acknowledge that V-SOS Band is not an emergency service. We will not contact you, any Caretaker or emergency services in relation to an emergency alert.
7.5. If you are not the User, you are responsible for ensuring that the User understands how to use the SOS Band (including triggering and dismissing emergency alerts and checking the battery status) and is aware of the limitations of the Service as set out in this agreement.
7.6. You are responsible for maintaining the SOS Band with battery and for completing firmware updates notified to you in the V-SOS Band App. You acknowledge that the Services will not be available or may be adversely affected if the SOS Band has no battery or when you have not completed a firmware update.
7.7. You are responsible for ensuring that each Caretaker is a suitable person, who you trust and consider is likely to be in a position to make appropriate decisions about an emergency alert. Caretakers should be at least 16 years old.
7.8. You must not use your SOS Band, V-SOS Band App or the Services for any purpose that is abusive, illegal, fraudulent, a nuisance, harassment or for criminal activities.
7.9. The Services are provided to you for your private and non-commercial use. You must not sell all or any part of the Services and you must not modify or attempt to modify the SOS Band or the V-SOS Band App in any way.
7.10. You are responsible for contacting us if you identify a defect in the SOS Band or in the V-SOS Band App that prevents you from using the Services.
7.11. To provide you with the Services you will need to provide us with some information about you, the User (e.g. the User’s contact number) (if different) and each additional Caretaker (if any), and keep this information up to date. You agree to provide us with true, accurate and up-to-date information and you assume the risk associated with providing any false, inaccurate or out-of-date information. We will treat this information in accordance with our privacy policy.
7.12. If you are not the User, you are responsible for ensuring that the User has consented to wear the SOS Band and has consented for Vodafone to collect and use his/her contact details and track his/her location for the purposes of providing the V-SOS Band Services. You are responsible for informing the User that we will not be able to provide the Services if the SOS Band has no battery power, and of the other limitations set out in this Agreement. You must ensure that the User agrees to have their personal information collected and used by Vodafone for the purpose of the Services.

8. Losing your SOS Band or mobile equipment

If your SOS Band or the mobile equipment on which you use the V-SOS Band App is stolen, damaged, destroyed or lost, we do not have to give you any refund for any Services that you have paid for in advance or for the cost of the SOS Band or your mobile equipment. You must contact us immediately so that we can prevent further activity on your V-SOS Band account.

9. Connectivity

9.1. Subject to coverage (see section 5, ‘V-SOS Band Services’, above), the Services are available when the SOS Band is located in the EEA and in a number of other countries. The list of countries supporting V-SOS Band is subject to change. Please go to https://v.vodafone.com/ie/help-and-support for the latest list. If the User is planning on travelling, please check the latest status of this list as it may be updated from time to time.
9.2. Even if you are able to connect to and use the V-SOS Band App in countries that are not officially supported, this does not imply that all the Services will be available to you in such country or that the Services and the SOS Band will work as intended. We therefore recommend that you check the list of countries before you travel.
9.3. Please note that accessing and using the V-SOS Band App on your mobile device requires an internet connection and so you may incur roaming costs depending upon your mobile tariff. Any phone calls triggered through the V-SOS Band App will be charged in accordance with your mobile tariff.

10. Suspension and ending the agreement

10.1. We can suspend, restrict or stop providing the Services (all or part of them) and/or your V by Vodafone account in the following circumstances:
(a) If we believe your V-SOS Band App, SOS Band or the Services are being used in a way that we do not allow under this agreement.
(b) If we believe that your account or your mobile equipment or your SOS Band is or has been gained in an unauthorised, illegal, improper or fraudulent way.
(c) If you owe us any money related to your Subscription and you do not pay this when it should have been paid and we are unable to charge you for the due amount.
(d) If you tell us that your SOS Band has been lost or stolen.
(e) If you do anything (or allow anything to be done) which we think may damage or affect the operation or security of the Vodafone network or V-SOS Band.
(f) If we are permanently unable to provide the Services to you.
(g) If there is a change in applicable law, regulation or other binding rule that prevents us from providing you with V-SOS Band or any of its Services.
In these circumstances, we may also suspend your V by Vodafone account. We will try and tell you when we suspend, restrict or end your Services, but we do not have to.

10.2. In addition to the cancellation rights listed right above, we may discontinue providing V-SOS Band at any time upon 30 days’ prior written notice to you. We will reimburse any payments we have received from you proportionate to the period of your Subscription you have not used as soon as reasonably possible.
10.3. You may cancel your Subscription and cease using V-SOS Band at any time, in accordance with section 2 above.
10.4. If we have to interrupt the Services for maintenance or due to a technical fault on our network, you may be entitled to a partial credit of your Subscription charges based on the number of days you are without our Services. To receive a partial credit of your Subscription, you must report to us a severe disruption which we will assess against your typical usage history.
10.5. If the Services are materially degraded for an unreasonable period of time you may be able to leave us and receive a refund of any future Fees already paid. Contact us to discuss your options.

11. Variations

11.1. We may add new services to V-SOS Band and make changes to or withdraw any of the Services at any time. Some new services may be made available to you as Options that can be purchased in addition to an ongoing Subscription. We may also make changes to the V-SOS Band App and change or introduce new terms to this agreement at any time. If possible we will give reasonable notice of these changes. The changes will apply when we publish details of them in a way which we consider is reasonable, for example by sending a notification via the V by Vodafone App or when you enter a new Subscription or purchase an Option.
11.2. We may change our charges or introduce new charges. If we increase our charges, we will give you at least 30 days’ notice in a way which we consider is reasonable, for example by sending a notification in the V by Vodafone App. If we believe any change in our charges will not disadvantage you, we may include it without telling you.
11.3. By continuing to use the V-SOS Band App, you agree to these changes. If you are not happy with any of these changes, you do not have to continue to purchase your Subscription or any Option, or use the Services.

12. Liability and exclusions

12.1. We will not be liable to you for any loss of income or profit, loss of use of the Services, lost business, damage to property, or missed opportunities or loss or damage that (a) is not directly caused by us or (b) which we did not reasonably expect at the time we entered into this agreement, or (c) that are caused by your failure to comply with this agreement, the separate terms and conditions that apply to the SOS Band or any reasonable instructions provided to you in the V-SOS Band App.
12.2. We will not be liable to you if we cannot provide the Services because of something outside of our reasonable control.
12.3. Unless our negligence causes death or personal injury, our liability to you, for each claim or a series of related claims, will not be more than the value of your SOS Band and the then current Subscription cost from the point when the liability arose or when the interruption to the Services occurred.
12.4. Except for any claim in relation to death or personal injury caused by our negligence, you have the sole right to bring a claim under this agreement.
12.5. The terms of this agreement will not affect any rights which you may have as a consumer under any law and which we cannot exclude by agreeing it with you.

13. Personal information
We will collect, use, store or share your information to provide you with the Services in accordance with our V-SOS Band privacy policy available at https://shop.v.vodafone.com/IE/PrivacyPolicy.
14. General

14.1. We may transfer this agreement to anyone else at any time provided doing so does not adversely impact your rights under this agreement. If you want to transfer your agreement with us, you can if we agree. We will not unreasonably refuse the request. If we agree, we will treat you as having accepted this agreement and being responsible for any debt connected with it. 

14.2. Except as stated in section 12.4, this agreement is not intended to be for the benefit of, and will not be enforceable by, any person other than you (as the person paying the monthly subscription fee for the Services) and us.
14.3. If you or we fail to enforce rights under this agreement, it will not prevent you or us from taking further action.
14.4. We will send you notices by post, voicemail, text or email.
14.5. This agreement is governed by the laws of Ireland. You or we may bring legal proceedings in a court in Ireland to sort out a dispute under this agreement.
14.6. You can find additional information regarding V-SOS Band in the V-SOS Band FAQ available here https://v.vodafone.com/ie/help-and-support.
14.7. Any problems with the V-SOS Band Services should be reported to our support team who will endeavour to help resolve the issue – please call 1907 or 1800805718 between the hours of 9am and 10pm. Alternatively, you may contact us by using the V by Vodafone App or v.vodafone.com/ie. If we cannot fix your issue, you may:
• ask that the matter is referred to an independent ombudsman under our Customer Complaints Code available on our website or by contacting us; or
• if you have an issue with goods or services bought online you can refer to the EC Online Dispute Resolution website at http://ec.europa.eu/odr. Further information on this complaints process is available on our website at https://n.vodafone.ie/aboutus/code/customers/complaints.html

Contact us by If you need to speak to us or have a complaint, please contact us:
From a Vodafone mobile: 1907
From Irish landlines or other mobiles: 1800805718

Vodafone Ireland
Mountainview
Central Park
Leopardstown
Dublin 18
D18 XN97

V-SOS Band App

Welcome to the V- SOS Band by Vodafone App (the “App”), provided by Vodafone Ireland Limited, Mountainview, Leopardstown, Dublin 18. Registered in Ireland with a company number 326967. (“We”).

1. Licence

We grant you a non-exclusive, non-transferable licence to use the App on one or more V-SOS Band device(s) that you own or control for personal non-commercial use only.

Please note that in addition to these terms (which cover the conditions for your use of the App), separate terms and conditions apply to the subscription to V-SOS Band services and use of the V-SOS Band device. Please see V-SOS Terms here https://n.vodafone.ie/terms/v-by-vodafone.html#v-sos

2. Charges

The App can be used to connect to and manage your V-SOS Band device (purchased separately). In order to make a full use of the App you will need to activate a subscription to Vodafone Ireland’s V-SOS Band services via the V by Vodafone App and register your V-SOS Band device in the App. Charges may apply to such V-SOS Band subscriptions but these will be made clear to you at the point of purchase.

In addition to the cost of the subscriptions there may be data charges for downloading and using the App in Ireland. If you access the App outside of Ireland, you may incur data charges at the standard data rates applicable to your mobile tariff for roaming.

3. Your responsibilities

You will need to check that the App is compatible with your device prior to downloading.

To the extent permitted by applicable law, you may not copy, distribute, unzip, reverse engineer, decompile or otherwise disassemble the App or use any of its constituent elements in any way.

4. Exclusion of warranties and limitation of liability

To the fullest extent permitted by Applicable law, the App is provided to you “as is”, without support or maintenance. Neither we nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law we and our licensors disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied and whether arising by statute, common law or otherwise. In any event, our maximum liability and sole remedy to you is a refund of the price of the App (if any) at the time of your purchase. This clause does not affect your legal rights as a consumer.

This App is only intended for the V-SOS Band device by Vodafone. We are not responsible for any third party device you connect to the App.

5. Registration

If you are a Vodafone customer the App will automatically identify your account details and link the App installed on your device to your Vodafone Account.

If you are not currently a Vodafone mobile customer, you will be required to register certain details including your mobile phone number and your email address in order to use the App and any related services.

6. Your Information

We will collect, use, store or share information to provide you with the V-SOS band services within your subscription via the App in accordance with our V-SOS Band app privacy supplement, available here https://v.vodafone.com/ie/about-v/privacy-policy

7. General

These terms shall be governed and interpreted in accordance with Irish law and you and we both consent to the non-exclusive jurisdiction of the Irish courts.

Contact us

Online: https://shop.v.vodafone.com/IE/PrivacyPolicy

From a Vodafone mobile: 1907

Other Irish mobile:1800805718

Close message
4gaccessoriesicon-app-storechevron-down battery-lifebatterybill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1binblockBrandsbroadband-iconbroadbandcalendarcallcameracasesChatchevron-downchevron-left chevron-right chevron-upcircuitclose closecollectionscommunitycontinuouscontractdashboarddatadownload-squareDownloadediterror-circledata eyefacebookfilters foldergoidentityLessletterslocationMemorymenumessagesearch mobilemy-vodafonenetwork_signaloperating-systemorderspayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836paymentphotosplay-storeplayplusratingreportreturnroamingscreen-sizesearchsecure-netroaming shoppingmenu simspinnersquarestechnologysquares top-upthree-points tick-simpletop-upmobile top-uproaming block twittervaluevf-tv-iconvodafone warningWeightworld
Processing ...
Please wait.

About seconds remaining...

Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone