What is 4G (LTE)?
What is the difference between 3G and 4G?
How do I know if I am browsing in 4G?
How do I check my 4G connection speed?
Can I switch off 4G on my handset?
Yes, you can go into settings then mobile data and select network mode
- Go into settings
- Select mobile data
- Select network mode, phone will default to LTE auto (LTE is 4G)
- Select GSM/WCDMA auto
You can also check out our device guides for additional instructions.
Will I use more data when using 4G?
You’ll use more data on 4G because you’ll be able to view your favourite content faster and on the go. The available data speeds on 4G are much higher so things that you access online such as videos can be viewed in higher quality.
Don't worry, the Vodafone 4G plans are made with this in mind and should have enough data so you can make the most of your 4G access.
Find out more about the Vodafone 4G Network.
What is 4G+?
4G simply makes data on your phone faster, giving you a much better experience. Now Vodafone offers 4G+, the fastest speed available and up to 3 times faster than standard 4G (up to 225Mbps ).
We already provide 4G+ in over 12 counties including Dublin, Cork, Limerick, Galway, Waterford, Wexford, Kilkenny, Kerry, Kildare, Meath, Wicklow and Tipperary with more to come.
How can I check if I have 4G coverage?
Your device will switch between 3G and 4G coverage as you move around. That’s because your phone will automatically select the strongest signal for the area you’re in.
To find out the coverage in a particular location connect with our live chat team through the 'Chat' button on the right of the screen.
Network satisfaction guarantee
Who does the Network Satisfaction Guarantee apply to?
Network Satisfaction Guarantee applies to new Vodafone mobile customers within the first 30 days of their contract who join on or after 11th October 2016 to a 12 or 24 month mobile contract.
It does not apply to Pay as you go customers, existing Vodafone Pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day SIM only tariff, Mobile Broadband, Vodafone Home or TV customers.
Please note that if you joined Vodafone Bill pay before 11th October 2016 you are not eligible for the Network Satisfaction Guarantee.
Our Network Crew dedicated team can assist you with any network coverage or connectivity query you may have. Connect with our live chat team by clicking the Chat button on this screen, or call 1907 from a Vodafone mobile and +35312038232 from a landline or non-Vodafone mobile.
If I have a mobile network issue how do I apply for the Network Satisfaction Guarantee?
I bought in a retail store:
- Return to the same store you signed your contract in
- Bring the following:
- Your purchase receipt
- If your plan included a new phone, bring the phone with you - including all packaging, in box contents
- If you intend to immediately switch to another provider, bring an additional spare unlocked phone.
- Confirm to the Vodafone store team member that you wish to avail of the Network Satisfaction Guarantee and provide us with an alternative contact number and email address
- Hand back your phone, packaging & in box contents and receive your full phone refund
- Confirm whether you wish to keep your number or have the number disconnected
- If you are keeping your number, we’ll ask you to switch to another provider within 7 working days (if you are still on the Vodafone network at the end of that period we’ll move your number to pay as you go)
- If you wish to have the number disconnected, you don’t need to do anything else.
I bought online:
If you connected to Vodafone through through a distance selling channel (i.e. online through www.vodafone.ie or through a telesales channel) you must contact us on live chat (click the Chat button on this screen) to confirm you wish to avail of the Network Satisfaction Guarantee and & cancel your contract.
Our Care team will organise the return of your phone, accessories and manage the processing of your Network Satisfaction Guarantee request.
I bought via my company / account manager:
For Enterprise customers who received their device via Telesales or their Account Manager they must contact Business Customer Care on 1907 OR email email@example.com to apply for the Network Satisfaction Guarantee.
How long does Network Satisfaction Guarantee last for?
Can I return to any store under the Network Satisfaction Guarantee?
No. If you connected to Vodafone in one of our retail stores or third party partners you must return to the exact store in order to activate the Network Satisfaction Guarantee and cancel your contract.
If you connected to Vodafone through a distance selling channel (ie online through www.vodafone.ie or through telesales) you must contact us on live chat (click the Chat button on this screen) in order to activate the Network Satisfaction Guarantee and cancel your contract.
What happens to my phone if I activate the Network Satisfaction Guarantee?
If you received a phone as part of your contract and want to exit from contract as a result of poor network coverage then you must return the phone to us when you return to inform us that you want to activate the Network Satisfaction Guarantee.
The phone must be in perfect working order with no physical damage to avail of the Network Satisfaction Guarantee. Before you activate the Network Satisfaction Guarantee you should remove any personal data from the phone and deactivate find my iPhone (if applicable).
Can I avail of it if I throw out the box for my phone or my receipt?
Will any accessories I bought be refunded if I activate the Network Satisfaction Guarantee?
If you are cancelling your contract and returning a phone as part of the Network Satisfaction Guarantee you can also return phone covers and/or screen protectors purchased at the time you connected to the network. These accessories will only be accepted for return and refund when you are returning to the original point of sale in order to avail of the Network Satisfaction Guarantee.
All other accessories purchased at the time of connection to Vodafone will not be refunded under the Network Satisfaction Guarantee.
Customers who did not receive a phone as part of their bill pay contract cannot return accessories for refund under the Network Satisfaction Guarantee.
How long will it take for me to get my advance payment back?
What will I be billed for if I decide to leave under Network Guarantee?
If you decide to leave under Network Satisfaction Guarantee (regardless of how many days you are on the network before you avail of the Network Satisfaction Guarantee), you’ll receive your first bill covering the first 30 days of contract.
You’ll receive a second bill covering any out of plan charges you may have incurred up until the date of cancellation.
If you have given us an advance payment on signing your contract, this amount will be returned to you via cheque refund within 4 weeks of contract cancellation, less any outstanding charges.
Depending on the billing day selected for your contract, you may receive up to 3 bills and associated bill notifications as we process your contract cancellation.
If I cancel my contract, what happens to my Add ons?
All add ons (including content add ons) will be cancelled under Network Guarantee. You will be charged the monthly fee for any add ons you have purchased for the first month.
Any content which is included as part of your price plan will be deactivated upon cancellation.
If I cancel my contract, what happens to my Vodafone covered insurance policy?
When your contract is cancelled your Vodafone covered Insurance policy will also be cancelled. You will be charged for the first month – regardless of what day in the first 30 days you cancel your contract.
(Standard 14 days cooling off period applies to Vodafone covered insurance).
For all other insurance products which are not provided by Vodafone you will need to contact that service provider.
I have coverage issues but want to stay with Vodafone, what can I do?
If I leave the Vodafone network without confirming my intention to cancel my contract what happens?
I'm a business customer, does the Network Satisfaction Guarantee apply to me?
Yes new business customers can take advantage of the Network Satisfaction Guarantee. It applies to new customers on mobile bill pay plans who join on or after 11th October 2016 to a 12 or 24 month mobile contract.
It does not apply to existing Vodafone pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day SIM only tariff, One Net Express, One Net Business, Vodafone Office and Mobile Broadband plans.
If you joined Vodafone bill pay before 11th October 2016 you are not eligible for Network Satisfaction Guarantee.
Our Network Crew dedicated team can assist you with any network coverage or connectivity query you may have. Connect with our live chat team by clicking the Chat button on this screen or call 1907 from a Vodafone mobile and +35312038232 from a landline or non-Vodafone mobile.